Case management coordinator resume examples from 2026

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Updated March 26, 2025

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Case management coordinator resume

Justin Miller

(580) 555-5172 | jmiller@example.com

Atlanta, GA | 74099 E. Evergreen St. - 32234

Work experience

2016 - Present
Case Management Coordinator, United Medical Resources - Atlanta, GA
- Facilitate appropriate, cost effective utilization of health care services.
- Completed assessment, treatment plans and team meetings
- Created inpatient and emergency authorizations.
2008 - 2016
Case Management Assistant, United Medical Resources - Atlanta, GA
- Communicate effectively with members regarding benefits, referrals and generating authorizations to contracted Mental Health providers.
- Educated mental health providers regarding eligibility, authorizations, claims, and the appeals process.
2007 - 2008
Volunteer Program Coordinator, Boys & Girls Clubs of America - Atlanta, GA
- Facilitate three group project activities at a nursing home *Organize student volunteers for one-on-one interactions with elderly *Lead group meetings and events
- Worked for the YWCA under multiple positions Child Care service Front Desk management Secretary for general events

Skills

Patient Care
Performance Management
Procedures
Grade Level
Appropriate Examinations
Health Care
Client Files
Treatment Plans
Trial Preparation
Data Collection

Education

High School Diploma, (2007 - 2007)
,

Case management coordinator resume

Benjamin Sullivan

(380) 555-7515 | bsullivan@example.com

Washington, DC | 65459 W. Evergreen St. - 26231

Work experience

2019 - Present
Case Management Coordinator, YWCA USA - Washington, DC
- Recruit potential child care providers and offer technical assistance and information on licensing/license-exempt standards.
- Implemented Individual Service Plan and budget for each client.
- Coordinate mental health services; assure timely and accurate service implementation.
2016 - 2019
Case Management Coordinator, YWCA USA - Washington, DC
- Ensured effective flow of work and communication between Director and reporting staff.
- Integrate and maintain communication with Department of Public Welfare/CAO.
- Supervised approximately 60 staff members: schedule, manage performance, recruit and train new hires, on-going development and training.
- Coordinate implementations of Treasury Management products/services Provide customer service and problem resolution for all Treasury products/services for clients.
2015 - 2016
Crisis Counselor, YWCA USA - Washington, DC
- Worked closely with courts, law enforcement and victims to provide a comprehensive, well-rounded support ton crime victims.
- Provide on-call coverage on rotating basis for after hours of the hotline.
- Resulted in families being able to make wiser decisions in both physical and mental health
- Interacted with law enforcement to ensure that the victims' rights were represented.

Skills

POC
Appropriate Referrals
Background Checks
Utilization Review
Psychosocial Assessments
Patient Care
Mflc
Management Department
Treatment Plans
Procedures

Education

Master's Degree, Psychology (2014 - 2015)
University of Maryland - College Park
College Park,
Bachelor's Degree, Psychology (2011 - 2014)
Virginia Commonwealth University
Richmond,

Case management coordinator resume

Michael Payne

(380) 555-0613 | mpayne@example.com

Lake Buena Vista, FL | 76656 N. Maple Rd. - 38748

Work experience

2015 - Present
Case Management Coordinator, The Walt Disney Company - Lake Buena Vista, FL
- Act as a liaison and maintain open lines of communication among Senior Executives, various studio departments.
- Standardized imaging process for new photo projection show, including daily operational image editing and processing procedures.
- Scheduled and confirmed Intake appointment for therapists, processed data entry for the Mental Health board.
- Advocated on behalf of children, youth, and families in the State of Maryland's mental health service system.
- Provided executive-level of administrative support to supervisors and customers with demonstrated ability to improvise, improve procedures and meet deadlines.
2014 - 2015
Case Management Coordinator, The Walt Disney Company - Lake Buena Vista, FL
- Observed Cast Members to ensure company standards were met and exceeded.
- Worked directly with shipping to ensure on time shipments, order accuracy, and loading procedures.
- Provide clinical supervision of other nursing staff to ensure quality patient care
- Assisted in development of newly formed Risk Management Department in Central Division.
- Supported internal campaign by assisting, coordinating, and motivating communication with regional team.
- Create and update Standard Operating Procedures (SOPs).
2010 - 2013
Family Service Worker, Wake County - Chapel Hill, NC
- Participate in the intervention activities or refer other community resources.
- Work with families in order to provide services for pre-arranged cemetery and funeral services.
- Charged with investigating child abuse/neglect (within 72 hours), interviewing all pertinent parties.
- Advised patients on community resources, made referrals and devised realistic treatment plans.
- Respond to child abuse and child neglect referrals.

Skills

Performance Standards
Procedures
Crisis Intervention
Transition Plans
Patient Referrals
Utilization Review
Group Homes
Acute Care
Emergency
Risk Management

Education

Master's Degree, Psychology (2013 - 2014)
University of North Carolina at Chapel Hill
Chapel Hill,
Bachelor's Degree, Psychology (2007 - 2010)
University of North Carolina at Chapel Hill
Chapel Hill,

Case management coordinator resume

Amy Pierce

(970) 555-0764 | apierce@example.com

Glen Allen, VA | 77771 W. Oak St. - 82166

Work experience

2012 - Present
Case Management Coordinator, Capital One - Glen Allen, VA
- Developed a comprehensive training module that outlined best practices for fraud recovery and identity theft policies and procedures.
- Adhere to corporate policies and procedures and proving necessary documentation for compliance purposes in accordance with federal guidelines.
- Maintain current knowledge of business critical policies, procedures and guidelines eliminating risk of fines for non-compliance.
- Provide high level of customer service and support in fast-paced business environment.
- Demonstrated a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities.
- Develop policies and procedures for the new occupational health program in the Emergency Express.
2011 - 2012
Intake Coordinator, Macy's - Martinsburg, WV
- Administered regulatory and oversight aspects of large combination emergency services-transfer system.
- Supervised, trained, and monitored performance of home health care staff.
- Provided training and technical assistance for program planning and implementation.
2008 - 2011
Therapeutic Support Staff, Macy's - Martinsburg, WV
- Completed large amounts of gifts in a high volume setting & supported other staff members.
- Counseled youth with a variety of mental health diagnoses in the school, home, and community settings using client-focused methods.
- Provided mental health services to at-risk children and their families in their home and community.
- Work with mentally disabled adults with their personal goals and learning community safety.

Skills

Insurance Companies
Utilization Review
Referral Information
Transition Plans
Trial Preparation
Hippa
New Referrals
Intake Process
Emotional Support
Conflict Resolution

Education

Bachelor's Degree, Psychology (2005 - 2008)
Liberty University
Lynchburg,

Case management coordinator resume

Katherine Patterson

(650) 555-2227 | kpatterson@example.com

Charlotte, NC | 95455 S. Maple St. - 85751

Work experience

2019 - Present
Case Management Coordinator, Bank of America - Charlotte, NC
- Demonstrated a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities.
- Review, organize and evaluate patient medical records for accuracy and completeness.
- Adhered to guidelines to maintain internal operational and financial controls within modification policy and procedures.
- Handled task of resolving loan discrepancies through daily communication with lenders.
2018 - 2019
Support Coordinator, Mercury General - San Bernardino, CA
- Obtained promotion involving file management as well as communication and correspondence with lien holders.
- Trained new team members on event coordination, loss prevention, and customer service.
- Contributed to implementing procedures and guidelines for the Medicare 65+ team.
- Engaged new members telephonically to coordinate services, community resources, and treatment needs.
- Provide excellent customer service to members, providers, and members.
2017 - 2018
Intervention Specialist, Stallings Elementary School - San Bernardino, CA
- Provided in home and community based support as a direct support professional.
- Trained and provided leaderships to new hires in how direct intervention to children with developmental disabilities using ABA principles.
- Monitored daily activities of adolescents with mental and physical disabilities in the facility.
- Case manager supervisor for mental health and substance abuse cases.

Skills

Procedures
RN
Educational Needs
Intellectual Disabilities
Performance Management
Treatment Plans
Daily Operations
Suicide Prevention
Management Department
Patient Care

Education

Master's Degree, Psychology (2011 - 2012)
California State University - San Bernardino
San Bernardino,
Bachelor's Degree, Psychology (2003 - 2006)
California State University - San Bernardino
San Bernardino,

How to write a case management coordinator resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in case management coordinator-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the case management coordinator position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some case management coordinator interviews.

Here are example skills to include in your “Area of Expertise” on a case management coordinator resume:

Social Work
Patients
Customer Service
Patient Care
Care Coordination
Discharge Planning
Risk Management
Data Entry
Mental Health
Foster Care

Community Resources
Home Health
Social Services
Crisis Intervention
Phone Calls
PowerPoint
Utilization Review
Data Collection
Management System
CMS

Medical Necessity
Data Analysis
Substance Abuse
Process Improvement
HR
Primary Care
InterQual
Mental Illness
HIPAA
SNF

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write case management coordinator experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great case management coordinator resumes:

Work history example #1

Case Management Coordinator

Capital One

Investigated account activity to identify fraud patterns and confirm potential suspicious activity with high value clients.
Exercised independent judgment in making day-to-day decisions where alternatives were limited and standard practices and policies established.
Conferred and cooperates with management and other in formulating and implementing administrative, operational and customer relations, policies and procedures
Coordinated the care transition for patients requiring home care, hospice or IV infusion.
Maintained relationships and communication between hospital departments to ensure seamless recovery of donated organs by maintaining high visibility in designated hospitals.

Work history example #2

Admissions Coordinator

National College of Business Tech

Administered leave claims processing paperwork, analyzed claims processing paperwork, analyzed claims, and facilitated communications between all parties.
Recorded conversations and enrollment communications using Salesforce.
Created Business Plans and other quality effective PowerPoint presentations.
Spearheaded Social Media policy and managed Facebook account for entire company.
Provided crisis triage and intervention via telephone and in person.

Work history example #3

Registered Nurse Charge Nurse

Allina Health System

Stabilized critically ill patients in preparation for transfer to appropriate trauma facility.
Served as Post operative RN phone/ follow up care resource 7 days per week for over 5 years.
Assessed newborns upon delivery and provided care as needed.
Selected Presentations, Seminars, and In-Services Given: Maternal child health: The key to the future.
Monitored immunizations, assisted with hospital employee flu clinics.

Work history example #4

Case Management Coordinator

Laboratory For Physical Sci

Instituted college-wide implementation of assessment software, including setup, training, reporting, and analysis components.
Served as a medical support assistant and Site Coordinator for the Diagnostic Radiology Department for University of Maryland Osteoarthritis Study.
Audited and maintained electronic system/paper files and data integrity ensuring HIPAA regulations were not violated.
Assisted with Online Payroll technical support.
Established and maintain professional communications within HR and across Availability Services and Corporate offices.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from case management coordinator resumes:

High School Diploma

2007 - 2007

Master's Degree in psychology

University of Maryland - College Park, College Park, MD

2014 - 2015

Highlight your case management coordinator certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your case management coordinator resume:

Certified Case Manager (ACM)
Certified Medical Interpreter - Spanish (CMI)
IT Information Library Foundations Certification (ITIL)

Updated March 26, 2025

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