Post Job

Explore Jobs

Find Specific Jobs

Explore Careers

Explore Professions

Best Companies

Explore Companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time JobsEntry Level JobsFull Time JobsWork From Home Jobs
zippia ai icon

Automatically Apply For Jobs With Zippi

Upload your resume to get started.

Case Management Coordinator skills for your resume and career

Updated January 8, 2025
6 min read
Quoted Experts
Sonja Armbruster,
Stuart Greenfield Ph.D.
Case Management Coordinator Example Skills
Below we've compiled a list of the most critical case management coordinator skills. We ranked the top skills for case management coordinators based on the percentage of resumes they appeared on. For example, 16.4% of case management coordinator resumes contained social work as a skill. Continue reading to find out what skills a case management coordinator needs to be successful in the workplace.

15 case management coordinator skills for your resume and career

1. Social Work

Here's how case management coordinators use social work:
  • Meet regularly with Case Managers/Social Workers to discuss patients/family needs related to individual cases of nursing home placements.
  • Collaborated with licensed social workers, mental health counselors and community supports in advocacy for consumers.

2. Patients

Here's how case management coordinators use patients:
  • Maintained up-to-date registry of patients with diabetes, hypertension and other chronic disease as determined by Director of Quality Management.
  • Facilitated dynamic and case-specific planning for medical, therapeutic staff and clinical professionals working with patients and their families.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how case management coordinators use customer service:
  • Utilize bilingual English/Spanish abilities to provide professional, courteous customer service ensuring a positive experience for each member pending discharge call.
  • Provide customer service by coordinating appropriate support services to Medicaid and Medicaid/Medicare enrolled clients through socioeconomic and somatic health assessments.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how case management coordinators use patient care:
  • Supervised Patient Navigators via chart review, routine face-to-face case discussions and performance reviews to ensure adequate implementation of patient care.
  • Disseminated information relating to Medicare, Medicaid, private/commercial insurance, and other community-based support systems relative to post-hospital patient care.

5. Care Coordination

Here's how case management coordinators use care coordination:
  • Performed catastrophic on-site case management and transitional care coordination to achieve case-specific outcomes and optimal functionality.
  • Provided denial management dashboard reports for the Director of Finance, Medical Directors, and Director of Care Coordination.

6. Discharge Planning

Here's how case management coordinators use discharge planning:
  • Monitor activities necessary to ensure timely discharge planning with nursing home returns and new placements and coordination on transportation.
  • Participate in concurrent review, discharge planning case management, and disease management function within the Medical Management department.

Choose from 10+ customizable case management coordinator resume templates

Build a professional case management coordinator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your case management coordinator resume.

7. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how case management coordinators use risk management:
  • Maintained various confidential risk management information to support the risk management plan for all services and individuals within the organization.
  • Assist Director with all property risk management and asset protection programs to ensure continuity and effectiveness of activities.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how case management coordinators use data entry:
  • Managed the authorization data entry process to ensure timeliness, accuracy, validity, and established performance.
  • Created data entry reports on adherence utilizing excel to ensure effectiveness and productivity.

9. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how case management coordinators use mental health:
  • Provide Individual/Family Mental Health Counseling to children and their families who may experience mental health issues/behavior concerns.
  • Respond to mental health emergencies according to established protocols for crisis management and interventions.

10. Foster Care

Here's how case management coordinators use foster care:
  • Coordinate outpatient treatment services for children in foster care with behavioral/psychiatric diagnosis'.
  • Experience serving high risk youth emancipating from the foster care system and integrating into the community.

11. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how case management coordinators use community resources:
  • Managed a case load of 28 former chronically homeless individuals utilizing community resources and fostering independence and personal growth.
  • Coordinate housing and community resources for special needs offenders and identify gaps in service availability.

12. Home Health

Here's how case management coordinators use home health:
  • Completed a needs assessment worksheet for members receiving in home services from a personal assistant or a home health agency.
  • Developed working relationships with Home Health and Hospice companies to ensure continuity of care with shared clients.

13. Social Services

Here's how case management coordinators use social services:
  • Assisted in organizing social services and health advisory committee, and education advisory
  • Worked closely with local department of family services, probation/parole offices, other social services agencies, and area health departments.

14. Crisis Intervention

Here's how case management coordinators use crisis intervention:
  • Provide crisis intervention for clients in crisis situations to ensure health and safety or to prevent hospitalization or incarceration.
  • Intervened in crisis intervention to ensure client safety as necessary.

15. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how case management coordinators use phone calls:
  • Handled extensive phone calls from internal and external customers
  • Perform standard communication (phone calls, emails, and letters) to appropriate parties throughout the duration of the leave.
top-skills

What skills help Case Management Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a Case Management Coordinator stand out to employers?

Sonja ArmbrusterSonja Armbruster LinkedIn Profile

Health Sciences Educator, Wichita State University

The technology of this moment may change in the next moment. The capacity to quickly learn new systems and processes is a critical skill. In large-part, this requires a willingness to say yes, and perhaps a willingness to make mistakes and try again. Successful new-graduates are coachable. None of us is as smart as all of us. New grads need to seek coaching and feedback from others. Older co-workers may have wisdom to share, or they may be missing a perspective or skill needed - and either way, new grads can learn so much by watching and paying attention. One of the most valuable skills one can hone is the approach to the work. New responsibilities are an opportunity to grow in the job, not a burden. While you likely won't see this on a normal "technical skills" list, stand-out employees have a healthy willingness to "go-figure-it-out" and then consult with one's supervisor or team rather than waiting to be told what to do or having a narrowly defined "job-jar". GFIO.

What soft skills should all Case Management Coordinators possess?

Stuart Greenfield Ph.D.Stuart Greenfield Ph.D. LinkedIn Profile

Professor, Austin Community College

Given the changing demographics that the country has experienced, the entire education continuum must change. According to the Brookings Institution, Brookings, the non-Hispanic White population in the under 18 cohort since 2000 has declined.

As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.
Do you want to know more?
Read more about what experts have to say about Case Management Coordinator

List of case management coordinator skills to add to your resume

Case Management Coordinator Skills

The most important skills for a case management coordinator resume and required skills for a case management coordinator to have include:

  • Social Work
  • Patients
  • Customer Service
  • Patient Care
  • Care Coordination
  • Discharge Planning
  • Risk Management
  • Data Entry
  • Mental Health
  • Foster Care
  • Community Resources
  • Home Health
  • Social Services
  • Crisis Intervention
  • Phone Calls
  • PowerPoint
  • Utilization Review
  • Data Collection
  • Management System
  • CMS
  • Medical Necessity
  • Data Analysis
  • Substance Abuse
  • Process Improvement
  • HR
  • Primary Care
  • InterQual
  • Mental Illness
  • HIPAA
  • SNF
  • PCP
  • SharePoint
  • Incident Reports
  • Service Delivery
  • CPT
  • Durable Medical Equipment
  • QA
  • Community Agencies
  • Medical Care
  • Hippa
  • Travel Arrangements
  • FMLA
  • Subpoenas
  • Diabetes
  • PeopleSoft
  • Antibiotics
  • Psychosocial Assessments
  • ICD-9
  • Call Center Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse community and social services jobs