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Case Management Coordinator skills for your resume and career

15 case management coordinator skills for your resume and career
2. Patients
- Maintained up-to-date registry of patients with diabetes, hypertension and other chronic disease as determined by Director of Quality Management.
- Facilitated dynamic and case-specific planning for medical, therapeutic staff and clinical professionals working with patients and their families.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Utilize bilingual English/Spanish abilities to provide professional, courteous customer service ensuring a positive experience for each member pending discharge call.
- Provide customer service by coordinating appropriate support services to Medicaid and Medicaid/Medicare enrolled clients through socioeconomic and somatic health assessments.
4. Patient Care
Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.
- Supervised Patient Navigators via chart review, routine face-to-face case discussions and performance reviews to ensure adequate implementation of patient care.
- Disseminated information relating to Medicare, Medicaid, private/commercial insurance, and other community-based support systems relative to post-hospital patient care.
5. Care Coordination
- Performed catastrophic on-site case management and transitional care coordination to achieve case-specific outcomes and optimal functionality.
- Provided denial management dashboard reports for the Director of Finance, Medical Directors, and Director of Care Coordination.
6. Discharge Planning
- Monitor activities necessary to ensure timely discharge planning with nursing home returns and new placements and coordination on transportation.
- Participate in concurrent review, discharge planning case management, and disease management function within the Medical Management department.
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Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.
- Maintained various confidential risk management information to support the risk management plan for all services and individuals within the organization.
- Assist Director with all property risk management and asset protection programs to ensure continuity and effectiveness of activities.
8. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Managed the authorization data entry process to ensure timeliness, accuracy, validity, and established performance.
- Created data entry reports on adherence utilizing excel to ensure effectiveness and productivity.
9. Mental Health
Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.
- Provide Individual/Family Mental Health Counseling to children and their families who may experience mental health issues/behavior concerns.
- Respond to mental health emergencies according to established protocols for crisis management and interventions.
10. Foster Care
- Coordinate outpatient treatment services for children in foster care with behavioral/psychiatric diagnosis'.
- Experience serving high risk youth emancipating from the foster care system and integrating into the community.
11. Community Resources
Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.
- Managed a case load of 28 former chronically homeless individuals utilizing community resources and fostering independence and personal growth.
- Coordinate housing and community resources for special needs offenders and identify gaps in service availability.
12. Home Health
- Completed a needs assessment worksheet for members receiving in home services from a personal assistant or a home health agency.
- Developed working relationships with Home Health and Hospice companies to ensure continuity of care with shared clients.
14. Crisis Intervention
- Provide crisis intervention for clients in crisis situations to ensure health and safety or to prevent hospitalization or incarceration.
- Intervened in crisis intervention to ensure client safety as necessary.
15. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Handled extensive phone calls from internal and external customers
- Perform standard communication (phone calls, emails, and letters) to appropriate parties throughout the duration of the leave.
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What skills help Case Management Coordinators find jobs?
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What technical skills for a Case Management Coordinator stand out to employers?
What soft skills should all Case Management Coordinators possess?
As you'll note from the occupations that are projected to increase the greatest, most require face-to-face contact, so that soft-skills will be necessary. I would also expect that critical thinking skills will be needed as more responsibility will be required of front-line workers.
List of case management coordinator skills to add to your resume
The most important skills for a case management coordinator resume and required skills for a case management coordinator to have include:
- Social Work
- Patients
- Customer Service
- Patient Care
- Care Coordination
- Discharge Planning
- Risk Management
- Data Entry
- Mental Health
- Foster Care
- Community Resources
- Home Health
- Social Services
- Crisis Intervention
- Phone Calls
- PowerPoint
- Utilization Review
- Data Collection
- Management System
- CMS
- Medical Necessity
- Data Analysis
- Substance Abuse
- Process Improvement
- HR
- Primary Care
- InterQual
- Mental Illness
- HIPAA
- SNF
- PCP
- SharePoint
- Incident Reports
- Service Delivery
- CPT
- Durable Medical Equipment
- QA
- Community Agencies
- Medical Care
- Hippa
- Travel Arrangements
- FMLA
- Subpoenas
- Diabetes
- PeopleSoft
- Antibiotics
- Psychosocial Assessments
- ICD-9
- Call Center Management
Updated January 8, 2025
1. Social Work