Case management specialists are tasked with reviewing and documenting cases and related applications, as well as communicating their research to both internal and external departments. They work with a variety of co-workers, including agents and other case managers in separate departments, and much of their work involves documenting and filing data.
Their duties and responsibilities in this capacity include overseeing case management policy and procedures; developing community resource referral relationships; and reviewing, evaluating, and modifying existing and proposed healthcare or social service programs. Case management specialists work with and evaluate cases for health care facilities, which involves a great deal of data analysis and requires basic knowledge of medical conditions and their outcomes. They must also be able to communicate this data both within and outside of their departments and work directly with clients, so strong verbal and written communication skills are important in this position. A high school diploma or a GED may suffice for the position; however, some employers may require an associate's or bachelor's degree in a relevant field.
The average hourly pay for this position is $23.10, which amounts to $48,040 annually. The career is also expected to grow in the near future and create new opportunities all over the United States.