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Become A Case Management Specialist

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Working As A Case Management Specialist

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $47,000

    Average Salary

What Does A Case Management Specialist Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Case Management Specialist

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Case Management Specialist Career Paths

Case Management Specialist
Case Manager Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Case Manager Clinical Supervisor
Clinical Director
9 Yearsyrs
Case Manager Program Manager General Manager
Center Manager
6 Yearsyrs
Case Manager
5 Yearsyrs
Registered Nurse Case Manager Clinical Supervisor
Clinical Manager
8 Yearsyrs
Registered Nurse Case Manager Registered Nurse Manager
Nurse Manager
9 Yearsyrs
Therapist Supervisor Office Manager
Business Office Manager
7 Yearsyrs
Therapist Supervisor
Unit Manager
6 Yearsyrs
Therapist Clinician
Clinical Case Manager
6 Yearsyrs
Supervisor Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Office Manager President/Owner Superintendent
Resident Manager
5 Yearsyrs
Office Manager Business Office Manager Activities Director
Director Of Social Services
6 Yearsyrs
Registered Nurse Supervisor Nurse Manager
Patient Care Manager
5 Yearsyrs
Registered Nurse Supervisor Nurse Case Manager
Medical Case Manager
8 Yearsyrs
Clinician Clinical Social Worker
Senior Social Worker
6 Yearsyrs
Clinician Clinical Coordinator Ambulatory Care Coordinator
Family Case Manager
5 Yearsyrs
Clinical Social Worker Mental Health Case Manager
Housing Case Manager
5 Yearsyrs
Clinical Social Worker Mental Health Case Manager Housing Case Manager
Senior Case Manager
5 Yearsyrs
Case Management Coordinator Utilization Review Nurse Ambulatory Care Coordinator
Targeted Case Manager
6 Yearsyrs
Ambulatory Care Coordinator House Manager Home Manager
Residential Manager
5 Yearsyrs
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Do you work as a Case Management Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Case Manager Lead 2.8 years
Case Specialist 2.7 years
Case Manager 2.7 years
Adult Case Manager 2.5 years
Case Coordinator 2.5 years
Top Careers Before Case Management Specialist
Staff Nurse 13.6%
Case Manager 12.5%
Internship 7.7%
Nurse 4.6%
Cashier 4.2%
Counselor 3.4%
Volunteer 3.3%
Supervisor 3.0%
Teacher 2.7%
Top Careers After Case Management Specialist
Case Manager 19.1%
Internship 5.2%
Nurse 5.0%
Counselor 4.4%
Therapist 3.9%
Volunteer 3.0%
Specialist 2.9%
Cashier 2.7%
Clinician 2.6%
Manager 2.6%

Do you work as a Case Management Specialist?

Case Management Specialist Demographics

Gender

Female

70.0%

Male

18.0%

Unknown

12.0%
Ethnicity

White

61.7%

Hispanic or Latino

16.0%

Black or African American

11.9%

Asian

6.5%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

67.2%

French

7.0%

Portuguese

3.8%

German

3.2%

Arabic

3.2%

Italian

2.2%

Vietnamese

1.6%

Carrier

1.6%

Chinese

1.6%

Swahili

1.1%

Hindi

1.1%

Mandarin

1.1%

Russian

1.1%

Tagalog

1.1%

Hmong

0.5%

Somali

0.5%

Korean

0.5%

Kinyarwanda

0.5%

Thai

0.5%

Lingala

0.5%
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Case Management Specialist Education

Schools

University of Phoenix

28.5%

Walden University

10.0%

Liberty University

7.4%

Capella University

6.4%

Grand Canyon University

4.8%

Kaplan University

4.2%

Webster University

4.1%

Wayne State University

3.5%

Strayer University

3.2%

Barry University

2.9%

Coppin State University

2.9%

Ashford University

2.6%

Arizona State University

2.6%

University of Texas at Arlington

2.5%

University of South Carolina - Columbia

2.5%

Howard University

2.5%

University of Nevada - Las Vegas

2.3%

Indiana Wesleyan University

2.3%

Michigan State University

2.3%

Florida State University

2.3%
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Majors

Nursing

25.4%

Social Work

17.1%

Psychology

9.5%

Business

8.7%

Criminal Justice

5.9%

Human Services

4.8%

Sociology

3.3%

Mental Health Counseling

3.3%

Health Care Administration

3.1%

School Counseling

3.0%

Counseling Psychology

2.9%

Education

2.4%

Management

2.0%

Liberal Arts

1.6%

Clinical Psychology

1.4%

Human Resources Management

1.3%

Communication

1.2%

Human Development

1.1%

General Studies

1.0%

Legal Support Services

1.0%
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Degrees

Bachelors

36.3%

Masters

30.7%

Other

13.6%

Associate

11.6%

Certificate

3.2%

Doctorate

2.3%

Diploma

1.5%

License

0.7%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$47,000
View Detailed Salary Report
$29,000
Min 10%
$47,000
Median 50%
$47,000
Median 50%
$47,000
Median 50%
$47,000
Median 50%
$47,000
Median 50%
$47,000
Median 50%
$47,000
Median 50%
$75,000
Max 90%
Best Paying Company
IU Health
Highest Paying City
San Francisco, CA
Highest Paying State
Iowa
Avg Experience Level
2.7 years
How much does a Case Management Specialist make at top companies?
The national average salary for a Case Management Specialist in the United States is $47,531 per year or $23 per hour. Those in the bottom 10 percent make under $29,000 a year, and the top 10 percent make over $75,000.

Real Case Management Specialist Salaries

Job Title Company Location Start Date Salary
Rehablitation Case Management Specialist RN Villa Care Center LLC Portland, OR Oct 07, 2011 $68,934
Care Case Management Specialist NMS Healthcare of Hagerstown Annapolis, MD Jun 30, 2011 $66,208
Case Care Management Specialist NMS Healthcare of Hyattsville LLC Hyattsville, MD Jan 03, 2011 $65,790
Care Case Management Specialist NMS Healthcare of Hyattsville Hagerstown, MD Nov 09, 2011 $65,790
Care Case Management Specialist NMS Healthcare of Hyattsville LLC Hyattsville, MD Oct 01, 2010 $65,790
Insurance Reporting & Case Management Specialist Towers Watson Delaware Inc. Arlington, VA Sep 21, 2012 $65,000 -
$75,000
Case Care Management Specialist Heritage Care, Inc. Hyattsville, MD May 01, 2010 $64,480
Care Case Management Specialist NMS Healthcare of Hagerstown, LLC Hagerstown, MD Dec 15, 2009 $64,480
Care Case Management Specialist Heritage Care, Inc. Hyattsville, MD May 01, 2010 $64,480
Care Case Management Specialist Heritage Care Inc. Hyattsville, MD Mar 05, 2010 $64,480
Care Case Management Specialist New Annapolis Nursing, LLC Annapolis, MD Feb 01, 2011 $64,480
Case Care Management Specialist New Annapolis Nursing, LLC Annapolis, MD Nov 01, 2009 $64,480
Case Care Management Specialist NMS Healthcare of Hyattsville LLC Hyattsville, MD Nov 01, 2009 $64,480
Care Case Management Specialist Heritage Care, Inc. Hyattsville, MD Sep 09, 2010 $63,565 -
$64,480
Care Case Management Specialist NMS Healthcare of Hyattsville, LLC Hyattsville, MD Oct 01, 2009 $63,565 -
$113,069
Care Case Management Specialist Heritage Care, Inc. Hyattsville, MD Oct 01, 2009 $63,565 -
$80,059
Insurance Reporting & Case Management Specialist A Watson Wyatt & Company Arlington, VA May 21, 2010 $61,547 -
$65,820
Care Case Management Specialist Universal Medical Records Information Network Corp Cortlandt, NY Sep 20, 2010 $60,000
Case Care Management Specialist Professional Resource Enterprises, Inc. San Francisco, CA Oct 01, 2012 $58,707
Care Case Management Specialist NMS Healthcare of Hagerstown, LLC Hagerstown, MD Oct 01, 2009 $58,000 -
$64,480
Care Case Management Specialist United Nursing International, LLC. Los Angeles, CA Sep 27, 2010 $57,325
Care Case Management Specialist Professional Resource Enterprises, Inc. San Francisco, CA Oct 15, 2010 $55,827
Care Case Management Specialist Heritage Care, Inc. Hagerstown, MD Oct 01, 2009 $54,704 -
$66,373
Care Case Management Specialist Heritage Care, Inc. Hyattsville, MD Sep 07, 2010 $54,704 -
$64,480
Care Case Management Specialist Heritage Care, Inc. Hagerstown, MD Sep 15, 2009 $54,704 -
$66,373
Care Case Management Specialist NMS Healthcare of Hagerstown, LLC Hagerstown, MD Sep 16, 2009 $54,704 -
$66,373
Care Case Management Specialist NMS Healthcare of Hagerstown, LLC Hagerstown, MD Oct 01, 2009 $54,704 -
$66,373

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Top Skills for A Case Management Specialist

  1. Treatment Plans
  2. Referrals
  3. Mental Health
You can check out examples of real life uses of top skills on resumes here:
  • Monitored and evaluated overall performance of clients and modified treatment plans as necessary.
  • Conducted referrals for admittance of elders into ESWA-provided programs which included financial screenings to deem appropriateness for said programs.
  • Provide the courts with substance dependence/mental health treatment recommendations for court-ordered clients.
  • Determine applicants' eligibility for financial assistance programs* Frequent client contacts as well as other to obtain and verify information
  • Conducted in-home assessments to 100 survivors of Hurricane Katrina that relocated to Detroit, crisis intervention and referrals to community resources.

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Top 10 Best States for Case Management Specialists

  1. Alaska
  2. District of Columbia
  3. Nevada
  4. Maine
  5. Texas
  6. California
  7. Connecticut
  8. Rhode Island
  9. Wisconsin
  10. North Dakota
  • (63 jobs)
  • (262 jobs)
  • (156 jobs)
  • (91 jobs)
  • (1,452 jobs)
  • (2,372 jobs)
  • (217 jobs)
  • (98 jobs)
  • (336 jobs)
  • (47 jobs)

Top Case Management Specialist Employers

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Jobs From Top Case Management Specialist Employers

Case Management Specialist Videos

Case management

Case Manager, Career Video from drkit.org

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