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How to hire a case management specialist

Case management specialist hiring summary. Here are some key points about hiring case management specialists in the United States:

  • In the United States, the median cost per hire a case management specialist is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new case management specialist to become settled and show total productivity levels at work.

How to hire a case management specialist, step by step

To hire a case management specialist, you need to identify the specific skills and experience you want in a candidate, allocate a budget for the position, and advertise the job opening to attract potential candidates. To hire a case management specialist, you should follow these steps:

Here's a step-by-step case management specialist hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a case management specialist job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new case management specialist
  • Step 8: Go through the hiring process checklist

What does a case management specialist do?

In healthcare facilities, a case management specialist is in charge of ensuring that patients get quality service. Their responsibilities often include handling admission and discharge procedures, preparing and processing documents, gathering and organizing patient information, and developing strategies to optimize case management operations. There are also instances where they must address patient concerns and issues, resolving them promptly and efficiently. Furthermore, as a case management specialist, it is essential to function while adhering to the facility's policies and regulations.

Learn more about the specifics of what a case management specialist does
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  1. Identify your hiring needs

    First, determine the employments status of the case management specialist you need to hire. Certain case management specialist roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    A case management specialist's background is also an important factor in determining whether they'll be a good fit for the position. For example, case management specialists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

    The following list breaks down different types of case management specialists and their corresponding salaries.

    Type of Case Management SpecialistDescriptionHourly rate
    Case Management SpecialistSocial and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.$12-29
    Case WorkerCaseworkers are social workers who watch over the welfare of underprivileged individuals and at-risk families by counseling and providing them with assistance. Usually employed under the government or a local non-profit organization, a caseworker must conduct a thorough interview and house visits to determine the needs of the family... Show more$14-26
    Case AideA case aide is responsible for supporting the community operations and projects to provide high-quality services for the citizens and assist them with the resources for their daily needs. Case aides are also employed in a health care institution or private households to look for patients and monitor their conditions... Show more$12-19
  2. Create an ideal candidate profile

    Common skills:
    • Patients
    • Social Work
    • Mental Health
    • Community Resources
    • Patient Care
    • Crisis Intervention
    • Discharge Planning
    • Substance Abuse
    • Care Coordination
    • Financial Assistance
    • Management Services
    • Primary Care
    • Group Therapy
    • Utilization Review
    Check all skills
    Responsibilities:
    • Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
    • Provide case management to give emergency financial assistance to veterans and their families during a financial crisis.
    • Complete admission, stay and discharge reviews utilizing Interqual criteria to evaluate medical necessity as indicated by corporate standards.
    • Fax documents to skil nursing homes and rehabilitation facilities.
    • Perform psycho-social management, intervention, advocacy, and referral services for patients and significant others.
    • Supervise in educating patients and direct care staff about self-management of chronic illness tailoring instructions to patient's individual circumstances.
    More case management specialist duties
  3. Make a budget

    Including a salary range in your case management specialist job description is a great way to entice the best and brightest candidates. A case management specialist salary can vary based on several factors:
    • Location. For example, case management specialists' average salary in new hampshire is 62% less than in hawaii.
    • Seniority. Entry-level case management specialists earn 56% less than senior-level case management specialists.
    • Certifications. A case management specialist with a few certifications under their belt will likely demand a higher salary.
    • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a case management specialist's salary.

    Average case management specialist salary

    $41,553yearly

    $19.98 hourly rate

    Entry-level case management specialist salary
    $27,000 yearly salary
    Updated December 14, 2025

    Average case management specialist salary by state

    RankStateAvg. salaryHourly rate
    1California$71,017$34
    2Nevada$56,681$27
    3Texas$55,555$27
    4New York$48,506$23
    5District of Columbia$48,264$23
    6Illinois$46,852$23
    7Maryland$45,717$22
    8Arizona$45,435$22
    9New Jersey$44,195$21
    10Virginia$42,638$21
    11Mississippi$41,677$20
    12Massachusetts$41,025$20
    13New Mexico$40,300$19
    14Kansas$40,035$19
    15Colorado$40,033$19
    16South Carolina$39,980$19
    17Pennsylvania$39,176$19
    18Oregon$38,960$19
    19Michigan$38,149$18
    20Florida$38,120$18

    Average case management specialist salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1McKinsey & Company Inc$122,650$58.9721
    2Citi$94,422$45.4015
    3BNY Mellon$93,971$45.1819
    4Control Risks$93,860$45.13
    5Regeneron$93,073$44.751
    6Accenture$92,329$44.39168
    7Deloitte$89,979$43.26807
    8CDM Smith$80,099$38.51438
    9PruittHealth$73,312$35.2523
    10Heritage Care$68,078$32.73
    11Johnston Memorial Hospital Corporation$67,811$32.60
    12Washington County$64,562$31.043
    13Baptist Health$63,539$30.558
    14Baptist Health Home Care$62,037$29.8311
    15Bank of America$59,185$28.4537
    16Norman Regional Health System$58,561$28.15
    17Lancaster General Health$58,421$28.09
    18Jazz Pharmaceuticals$57,941$27.86
    19Massachusetts General Hospital$57,234$27.52
    20UTC Fire & Security Americas Corporation, Inc.$55,871$26.86
  4. Writing a case management specialist job description

    A job description for a case management specialist role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a case management specialist job description:

    Case management specialist job description example

    Hours/Week: 40

    Req # 157806

    Days, M-F 8-430p

    Weekends? No

    ** Position eligible for sign-on bonus for those who qualify **

    Summary: Continuously evaluates the quality, care, treatment and outcomes of complex patient populations. Collaborates with the patient/family and caregivers to facilitate necessary resources and options for post-discharge services to support a safe discharge. Provides consultation with physicians and other members of the interdisciplinary healthcare team to facilitate patient progression to discharge. Ensures clinical documentation supports medical necessity criteria and meets regulatory requirements. Communicates the clinical status of patients related to medical necessity criteria to the physician advisor (internal or external) and/or the Inpatient Care Transitions leadership team as needed. Monitors length of stay and documents avoidable days for delay of discharge. Reviews payer source for potential negative financial liabilities to the patient.

    Education: Bachelor of Science in Nursing (BSN) required.

    Licensure/Certification: Valid Indiana Registered Nurse license required. Certification in Case Management highly desirable.

    Experience: Required at least 2 years of experience in acute care setting. Preferred experience in Case Management activities. Preferred experience or knowledge of InterQual criteria. Demonstrates knowledge of DRGs managed care initiatives payment methods and statistical analysis. Demonstrates competency at completion of InterQual training program and ongoing Inter-reliability testing. Demonstrates understanding of managed care concepts. Demonstrates ability to engage in complex clinical decision-making. Demonstrates a strong commitment to interdisciplinary collaboration and communication. Demonstrates critical thinking and analysis and conflict resolution skills. Must have good verbal and written communication skills. Must have excellent people skills and the ability to problem solve efficiently and effectively. Must be available to work flexible hours including weekends and other times when deemed necessary.

    Company DescriptionParkview Health is the largest employer in northeast Indiana, and we are growing quickly. As a not-for-profit organization, we’re driven by our desire to make a difference. Whether your interest is employment, volunteering, or student learning opportunities, join 13,000+ of us to make a meaningful difference in the lives of others. Our physicians, leaders and co-workers work together to create an excellent experience for every person, every day.
  5. Post your job

    There are various strategies that you can use to find the right case management specialist for your business:

    • Consider promoting from within or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to find candidates who meet your education requirements.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.
    Post your job online:
    • Post your case management specialist job on Zippia to find and recruit case management specialist candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    During your first interview to recruit case management specialists, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

    It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new case management specialist

    Once you have selected a candidate for the case management specialist position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

    It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

    Once that's done, you can draft an onboarding schedule for the new case management specialist. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a case management specialist?

Before you start to hire case management specialists, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire case management specialists pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

You can expect to pay around $41,553 per year for a case management specialist, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for case management specialists in the US typically range between $12 and $29 an hour.

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