12 Case Management Specialist Resume Examples

Five Key Resume Tips For Writing A Case Management Specialist Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Treatment Plans, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Case Management Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Case Management Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Douglas Turner
Case Management Specialist
Contact Information
Los Angeles, CA
(410) 555-9238
dturner@example.com
Skills
  • Management System
  • Community Resources
  • General Public
  • Health Care
  • Mental Health
  • Personal Care
  • Paperwork
  • Icd-9
  • Treatment Plans
  • Appropriate Referrals
 
 
Employment History
Case Management Specialist2019 - Present
Goodwill Industries
Los Angeles, CA
  • Provided the highest level of customer service to clients' fellow employees and referral sources.
  • Replenish Inventory inside the store * POS monitor * Inventory Control * Make sure that all Merchandise is organized * Organize stockroom
  • CASE MANAGER, LANKENAU HOSPITAL 1987-1989 Utilization Review, Quality Review.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader.
Mental Health Specialist2016 - 2019
MorningsideRetiremnt
Carlsbad, CA
  • Subcontract out per diem for hospitals and mental health centers in the denver area.
Intensive In-Home Counselor2015 - 2016
24 Hour Fitness
Carlsbad, CA
  • Co-chaired the Staff Advisory Counsel, wherein I created various events and improved interdepartmental communication.
  • Provided expertise in mental health/substance abuse issues to the interdisciplinary team including in-service education and support.
  • Performed as a consultant to and maintained continuous communication with emergency department staff and physicians regarding patient disposition and treatment plan.
Education
Master's Degree of Psychology2009 - 2010
Ashford University
San Diego, CA
Bachelor's Degree of Sociology2001 - 2004
University of California, Santa Barbara
Santa Barbara, CA
 
 
Samuel Nichols
Case Management Specialist
Contact Info
Las Vegas, NV
(680) 555-6832
snichols@example.com
Skills
Community Agencies
Intellectual Disabilities
Word Processing
SCO
Procedures
Opwdd
Social Workers
Medical Records
Individual Service Plans
RN
Employment History
Case Management Specialist2018 - Present
Sierra Health CareLas Vegas, NV
  • Performed bio-psychosocial assessments, mental status and mental health evaluations as part of client intake process.
  • Refer clients to appropriate medical and/or mental health care providers.
  • Provided information on various resources to obtain employment, to counsel individuals through different life changing events.
Service Coordinator2013 - 2018
GES Mechanical ServicesLas Vegas, NV
  • Tracked all VIP communication and planning utilizing Excel, Oracle, and Salesforce.
  • Mapped out service technicians daily routs.
Medicaid Service Coordinator2011 - 2013
WalmartLas Vegas, NV
  • Received 90% and higher positive feedback from Walmart University department for satisfaction of customer service and administrative support.
  • Focused on improving workflow procedures to maximize department productivity and accuracy in support of high volume operations.
  • Awarded Employee of the Month for exceeding departmental goals and providing superior customer service.
Education
High School Diploma of null2006 - 2006
 
 
Eugene Carpenter
Case Management Specialist
Sioux Falls, SD
(860) 555-4085
ecarpenter@example.com
Experience
Case Management Specialist2020 - Present
CorVelSioux Falls, SD
  • Expanded TCM staff from 1 RN to 4 RN's secondary to customer satisfaction with performance and medical/indemnity cost containment.
  • Processed referrals, approved treatment plans or other required correspondence to reduce incidence of denials.
Programming Specialist2016 - 2020
Boys & Girls ClubSioux Falls, SD
  • Stimulated program participation and recruited new members.
  • Researched, developed and presented diverse work site health educational programs.
  • Participate in programs and special events as requested.
Treatment Specialist2014 - 2016
Children's Home SocietySioux Falls, SD
  • Participated in weekly meetings with therapists, counselors, psychologists, unit directors, teachers to discuss children's behavioral plans.
  • Maintain children's files and all paperwork.
  • Prepared and organized paperwork and other materials as needed for meetings, conferences, and monthly reports.
  • Counseled individuals in their school setting to assist with behavioral issues that impede learning.
Skills
Utilization ReviewSubstance AbuseCounselConstant SupervisionIntellectual DisabilitiesCourt ProceedingsSocial WorkersPatient CareHealth CareInternship Program
Education
Bachelor's Degree In Business2011 - 2014
Western Washington UniversityBellingham, WA
 
 
Sara Spencer
Case Management Specialist
Employment History
Case Management Specialist2013 - Present
PSI ServicesWashington, DC
  • Participate and report to the mental health team.
  • Prepare diagnostic assessments and person-centered treatment plans.
  • Assessed individual patient needs to determine effective treatment plans and maintained good communication network with local and city organizations.
  • Establish treatment plans with clients and review and update them every six months.
Programming Specialist2012 - 2013
Boys & Girls Clubs of AmericaWashington, DC
  • Have the ability to analyze contract issues and provides technical assistance and consultative guidance.
  • Determine client eligibility and completes HUD's re-certification and re-examination procedures for new and existing clients.
  • Required constant communication with superiors and subordinates as well.
  • Describe EDD Unemployment Insurance procedures to clients and, if requested, assist with on-line and faxsubmitted claims.
Treatment Specialist2002 - 2012
ServiceSourceCollege Park, MD
  • Provide person centered supports and community integrations for adults with intellectual and developmental disabilities.
  • Support individuals with activities of daily living/ personal care needs Maintain a safe environment.
  • Provided therapeutic crisis intervention techniques in crisis situations
Education
Bachelor's Degree In Political Science1999 - 2002
University of Maryland - College ParkCollege Park, MD
 
 
Contact Information
Washington, DC
(500) 555-2790
sspencer@example.com
Skills
Facility
Project Management
RN
Medicaid
Treatment Plans
Child Care
Veterans
Management System
Trauma
Institutional Adjustment
 
 
Vincent West
Case Management Specialist
Kent, OH
(880) 555-3428
vwest@example.com
Skills
ProceduresSocial WorkersEmotional SupportAppropriate ReferralsPersonal CareEMRUtilization ReviewClinical TrialsG-TubeExclusion Criteria
 
 
Employment History
Case Management Specialist2020 - Present
CarestarKent, OH
  • Identify DME substance abuse and mental health needs within the community and make appropriate referrals.
  • Assist individuals with linkage to any applicable community resources and programs.
  • Provide in-home services and crisis intervention.
  • Visited geriatric clients in their homes and performed psychosocial assessments and reassessments to determine eligibility for Kosher Meals on Wheels program.
Home Health Nurse2017 - 2020
Akron Children's HospitalKent, OH
  • Utilize superior customer service and sales knowledge to attract and maintain business relationships in the health care industry.
  • Care of both adult and pediatric patients in need of daily RN supervised critical care in their home.
  • Follow CMS regulations of hospitals/Long Term Acute Care/Nursing Home guidelines.
  • Worked temporarily as building rn supervisor.
Research Coordinator2016 - 2017
Akron Children's HospitalKent, OH
  • Identified, maintained new, ongoing and completed research projects
  • Coordinated project implementation for public health study.
  • Submit accurate clinical research data according to protocol and IRB requirements for phase II - IV Oncology and Hematology clinical trials.
  • Review and analyze all medical records for patients being considered for PH1 clinical trials.
Education
Bachelor's Degree of Nursing2013 - 2016
Kent State UniversityKent, OH
 
 
Douglas Turner
Case Management Specialist
Contact Information
Los Angeles, CA
(410) 555-9238
dturner@example.com
Skills
  • Management System
  • Community Resources
  • General Public
  • Health Care
  • Mental Health
  • Personal Care
  • Paperwork
  • Icd-9
  • Treatment Plans
  • Appropriate Referrals
 
 
Employment History
Case Management Specialist2019 - Present
Goodwill Industries
Los Angeles, CA
  • Provided the highest level of customer service to clients' fellow employees and referral sources.
  • Replenish Inventory inside the store * POS monitor * Inventory Control * Make sure that all Merchandise is organized * Organize stockroom
  • CASE MANAGER, LANKENAU HOSPITAL 1987-1989 Utilization Review, Quality Review.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader.
Mental Health Specialist2016 - 2019
MorningsideRetiremnt
Carlsbad, CA
  • Subcontract out per diem for hospitals and mental health centers in the denver area.
Intensive In-Home Counselor2015 - 2016
24 Hour Fitness
Carlsbad, CA
  • Co-chaired the Staff Advisory Counsel, wherein I created various events and improved interdepartmental communication.
  • Provided expertise in mental health/substance abuse issues to the interdisciplinary team including in-service education and support.
  • Performed as a consultant to and maintained continuous communication with emergency department staff and physicians regarding patient disposition and treatment plan.
Education
Master's Degree of Psychology2009 - 2010
Ashford University
San Diego, CA
Bachelor's Degree of Sociology2001 - 2004
University of California, Santa Barbara
Santa Barbara, CA
 
 
Samuel Nichols
Case Management Specialist
Contact Info
Las Vegas, NV
(680) 555-6832
snichols@example.com
Skills
Community Agencies
Intellectual Disabilities
Word Processing
SCO
Procedures
Opwdd
Social Workers
Medical Records
Individual Service Plans
RN
Employment History
Case Management Specialist2018 - Present
Sierra Health CareLas Vegas, NV
  • Performed bio-psychosocial assessments, mental status and mental health evaluations as part of client intake process.
  • Refer clients to appropriate medical and/or mental health care providers.
  • Provided information on various resources to obtain employment, to counsel individuals through different life changing events.
Service Coordinator2013 - 2018
GES Mechanical ServicesLas Vegas, NV
  • Tracked all VIP communication and planning utilizing Excel, Oracle, and Salesforce.
  • Mapped out service technicians daily routs.
Medicaid Service Coordinator2011 - 2013
WalmartLas Vegas, NV
  • Received 90% and higher positive feedback from Walmart University department for satisfaction of customer service and administrative support.
  • Focused on improving workflow procedures to maximize department productivity and accuracy in support of high volume operations.
  • Awarded Employee of the Month for exceeding departmental goals and providing superior customer service.
Education
High School Diploma of null2006 - 2006
 

What Should Be Included In A Case Management Specialist Resume

1

1. Add Contact Information To Your Case Management Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Case Management Specialist Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
25.6%
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Case Management Specialist Resume Relevant Education Example #1
Master's Degree In Psychology 2014 - 2016
Ashford University San Diego, CA
Case Management Specialist Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Case Management Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Case Management Specialist
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Case Management Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Home Health Nurse
Banfield Pet Hospital
  • Called MD with any concerns.
  • Assessed patients and family members learning needs, as well as documenting educational interventions.
  • Followed through with any and all orders concerning admitted patient that maybe be of stat nature by admitting physician.
  • Maintained CPR certification, Neonatal Rescucitation certification and Continuing Education requirements.
  • Administered oral and assisted with intravenous medications as directed by hospice.

Work History Example # 2
Intensive In-Home Counselor
Youth Villages
  • Served as a Family Counselor under a Home-Based Counseling program provided intensive in-home counseling services to troubled children and their families.
  • Developed ISP and maintained completion of daily progress notes and quarterly assessments for a caseload of 5-6.
  • Provided Multi-Systemic Therapy (MST) to targeted children and adolescents ages 5-21.
  • Utilized CPI nonviolent crisis intervention protocol to intervene with unsafe client behavior.
  • Provided TF-CBT to youth assessed for this need.

Work History Example # 3
Residence Counselor
Pressley Ridge
  • Experienced and trained in advanced techniques of suicide prevention, away from supervision/ runaway procedures, and first aid/CPR tactics.
  • Completed each child's team papers monthly, attended Individualized Education Program (IEP) and clinical meetings.
  • Attended Individualized Service Plan (ISP) meetings as part of a treatment team, and maintained communication with families.
  • Acquired CPR and Behavior Modification certification.
  • Participated in student sessions - Helped in developing IEP's for students - Participated in Parent/Teacher conferences - Monitored Student

Work History Example # 4
Community Liaison
HCR ManorCare
  • Promoted Hospice services to medical staff and community through facility visits and community outreach programs.
  • Tailored individual plans for accounts to identify hospice eligible patients by recommending win-win solutions, driving increase of referrals.
  • Created and delivered presentations using PowerPoint, posters and white boards.
  • Educated and supported patients and families on hospice philosophy, services provided, level of care options, and symptom management.
  • Facilitated and drove training and communication for their major human resource and payroll technological initiative.

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5

5. Highlight Your Case Management Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your case management specialist resume:

  1. Medical Assistant
  2. Certified Case Manager (ACM)
  3. Certified Nurse Assistant (CNA)
  4. Certified Billing and Coding Specialist (CBCS)
  5. Certified Manager Certification (CM)
  6. Certified Professional - Human Resource (IPMA-CP)
  7. Certified Management Accountant (CMA)
  8. Certified Nurse Educator (CNE)
  9. Certified Coding Specialist (CCS)
  10. Certified Resume Specialist: Accounting and Finance (CRS+AF)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021