In healthcare facilities, a case management specialist is in charge of ensuring that patients get quality service. Their responsibilities often include handling admission and discharge procedures, preparing and processing documents, gathering and organizing patient information, and developing strategies to optimize case management operations. There are also instances where they must address patient concerns and issues, resolving them promptly and efficiently. Furthermore, as a case management specialist, it is essential to function while adhering to the facility's policies and regulations.

Case Management Specialist Responsibilities

Here are examples of responsibilities from real case management specialist resumes representing typical tasks they are likely to perform in their roles.

  • Complete Flinn research project which compare cost and quality issues for RN case manage group.
  • Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
  • Provide services such as individual counseling, problem resolution, stress management, coping strategies and progress maintenance including emergency services.
  • Provide services for families of emotionally disturb children using the strength based/solution focuse approach in assessments to work with wraparound process.
  • Assist during home visits to advise youth and parents of ISP changes and if need any program referral requirements and updates.
  • Analyze and tag case documents, utilize concordance for the organization of discovery documents.
  • Make contact with family or significant others to promote implementation of ISP and community stability.
Case Management Specialist Traits
Time-management skills is the efficient manner one is able to put their time to good use.
Compassion is a skill that is necessary for working with others as you're able to put aside your differences and show genuine kindness toward others.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Case Management Specialist Job Description

When it comes to understanding what a case management specialist does, you may be wondering, "should I become a case management specialist?" The data included in this section may help you decide. Compared to other jobs, case management specialists have a growth rate described as "much faster than average" at 13% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of case management specialist opportunities that are predicted to open up by 2028 is 52,200.

On average, the case management specialist annual salary is $61,031 per year, which translates to $29.34 an hour. Generally speaking, case management specialists earn anywhere from $47,000 to $78,000 a year, which means that the top-earning case management specialists make $31,000 more than the ones at the lower end of the spectrum.

Once you've become a case management specialist, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a case worker, case aide, case coordinator, and social services specialist.

Case Management Specialist Jobs You Might Like

Case Management Specialist Resume Examples

Case Management Specialist Skills and Personality Traits

We calculated that 9% of Case Management Specialists are proficient in RN, Treatment Plans, and Patient Care. They’re also known for soft skills such as Time-management skills, Compassion, and Interpersonal skills.

We break down the percentage of Case Management Specialists that have these skills listed on their resume here:

  • RN, 9%

    Performed Medical Record Reviews for the Auto claim department- with proven cost effective savings when RN Case Manager added to claim

  • Treatment Plans, 9%

    Performed intake assessment, developed and implemented treatment plans, and collaborated with interdisciplinary treatment teams.

  • Patient Care, 8%

    Provided excellent customer service and obtained the necessary documentation required by the hospital in order to provide patient care.

  • Mental Health, 8%

    Worked with geriatric population in a Mental Health Partial Hospitalization Program and then worked with two Physical Rehabilitation Centers.

  • Appropriate Referrals, 5%

    Provided appropriate referrals to community resources as needed.

  • Community Resources, 4%

    Conducted in-home assessments to 100 survivors of Hurricane Katrina that relocated to Detroit, crisis intervention and referrals to community resources.

Some of the skills we found on case management specialist resumes included "rn," "treatment plans," and "patient care." We have detailed the most important case management specialist responsibilities below.

  • The most important skills for a case management specialist to have in this position are time-management skills. In this excerpt that we gathered from a case management specialist resume, you'll understand why: "social and human service assistants often work with many clients" According to resumes we found, time-management skills can be used by a case management specialist in order to "work independently to ensure department deadlines are met and service levels are maintained. "
  • While it may not be the most important skill, we found that many case management specialist duties rely on compassion. This example from a case management specialist explains why: "social and human service assistants often work with people who are in stressful and difficult situations." This resume example is just one of many ways case management specialists are able to utilize compassion: "displayed compassion and understanding for patients and their families while directing them toward the most appropriate levels of care. "
  • Case management specialists are also known for interpersonal skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a case management specialist resume: "social and human service assistants must make their clients feel comfortable discussing sensitive issues" We also found this resume example that details how this skill is put to the test: "utilized interpersonal skills to access the needs low-income individuals and make appropriate referrals to help increase client self-sufficiency. "
  • A case management specialist responsibilities sometimes require "problem-solving skills." The responsibilities that rely on this skills are shown by this resume excerpt: "social and human service assistants help clients find solutions to their problems" This resume example shows how this skill is used by case management specialists: "repair resolution: repairs, recalls, financial assistance. "
  • Another common skill for a case management specialist to be able to utilize is "communication skills." Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help a case management specialist demonstrated the need for this skill by putting this on their resume: "coordinated community services through communication with attorneys, employers, police, schools and other agencies. "
  • While "organizational skills" is listed last on this skills list, don't underestimate its importance to case management specialist responsibilities. The skill is described by this resume snippet, "social and human service assistants must often complete lots of paperwork and work with many different clients" Here is an example of how this skill is used, "provided financial assistance and support to program participants, in accord with organizational policies and procedures. "
  • See the full list of case management specialist skills.

    We've found that 55.6% of case management specialists have earned a bachelor's degree. Furthermore, 14.3% earned their master's degrees before becoming a case management specialist. While it's true that most case management specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven case management specialists did not spend the extra money to attend college.

    Those case management specialists who do attend college, typically earn either a nursing degree or a social work degree. Less commonly earned degrees for case management specialists include a psychology degree or a business degree.

    Once you're ready to become a case management specialist, you should explore the companies that typically hire case management specialists. According to case management specialist resumes that we searched through, case management specialists are hired the most by MetLife, United States Department of Agriculture, and Bank of America. Currently, MetLife has 3 case management specialist job openings, while there are 3 at United States Department of Agriculture and 2 at Bank of America.

    Since salary is important to some case management specialists, it's good to note that they are figured to earn the highest salaries at Federal Reserve Bank of Chicago, Deutsche Bank, and Medtronic. If you were to take a closer look at Federal Reserve Bank of Chicago, you'd find that the average case management specialist salary is $79,954. Then at Deutsche Bank, case management specialists receive an average salary of $78,480, while the salary at Medtronic is $74,238.

    View more details on case management specialist salaries across the United States.

    Some other companies you might be interested in as a case management specialist include Catholic Charities Diocese of San Diego, The Salvation Army, and Liberty Mutual. These three companies were found to hire the most case management specialists from the top 100 U.S. educational institutions.

    In general, case management specialists fulfill roles in the health care and non profits industries. While employment numbers are high in those industries, the case management specialist annual salary is the highest in the insurance industry with $68,054 as the average salary. Meanwhile, the health care and professional industries pay $66,479 and $61,554 respectively. This means that case management specialists who are employed in the insurance industry make 17.1% more than case management specialists who work in the government Industry.

    The three companies that hire the most prestigious case management specialists are:

      What Case Workers Do

      Caseworkers are social workers who watch over the welfare of underprivileged individuals and at-risk families by counseling and providing them with assistance. Usually employed under the government or a local non-profit organization, a caseworker must conduct a thorough interview and house visits to determine the needs of the family. They then refer them to any programs or agencies that can give them the specific care and help needed. Furthermore, it is crucial to identify neglect and abuse signs, reporting them to the authorities right away.

      In this section, we take a look at the annual salaries of other professions. Take case worker for example. On average, the case workers annual salary is $8,161 lower than what case management specialists make on average every year.

      Even though case management specialists and case workers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require treatment plans, patient care, and mental health in the day-to-day roles.

      These skill sets are where the common ground ends though. A case management specialist responsibility is more likely to require skills like "rn," "utilization review," "health care," and "appropriate level." Whereas a case worker requires skills like "child abuse," "customer service," "client information," and "income." Just by understanding these different skills you can see how different these careers are.

      Case workers really shine in the health care industry with an average salary of $41,360. Whereas case management specialists tend to make the most money in the insurance industry with an average salary of $68,054.

      Case workers tend to reach similar levels of education than case management specialists. In fact, case workers are 2.0% more likely to graduate with a Master's Degree and 0.9% less likely to have a Doctoral Degree.

      What Are The Duties Of a Case Aide?

      A case aide is responsible for supporting the community operations and projects to provide high-quality services for the citizens and assist them with the resources for their daily needs. Case aides are also employed in a health care institution or private households to look for patients and monitor their conditions. They coordinate with other institutions in requesting fundings and sponsorships for community programs to help the citizens, especially for financial support. A case aide must have excellent communication and organizational skills in processing paperwork and sorting files for service reference.

      Next up, we have the case aide profession to look over. This career brings along a lower average salary when compared to a case management specialist annual salary. In fact, case aides salary difference is $17,946 lower than the salary of case management specialists per year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both case management specialists and case aides are known to have skills such as "treatment plans," "mental health," and "community resources. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that case management specialist responsibilities requires skills like "rn," "patient care," "appropriate referrals," and "utilization review." But a case aide might use skills, such as, "child abuse," "phone calls," "data entry," and "administrative tasks."

      On average, case aides earn a lower salary than case management specialists. There are industries that support higher salaries in each profession respectively. Interestingly enough, case aides earn the most pay in the non profits industry with an average salary of $29,713. Whereas, case management specialists have higher paychecks in the insurance industry where they earn an average of $68,054.

      When it comes to the differences in education between the two professions, case aides tend to reach lower levels of education than case management specialists. In fact, they're 13.2% less likely to graduate with a Master's Degree and 0.9% less likely to earn a Doctoral Degree.

      How a Case Coordinator Compares

      A case coordinator is responsible for assisting patients and families in receiving high-quality health care services, coordinating with medical institutions and professionals for medications and residential care resources. Case coordinators must have excellent communication and organizational skills, especially in reviewing patients' documents and insurance details for hospital admissions. For case coordinators employed in the community office, they also facilitate planning health care programs and activities to educate people about health awareness and management.

      Let's now take a look at the case coordinator profession. On average, these workers make lower salaries than case management specialists with a $13,315 difference per year.

      Using case management specialists and case coordinators resumes, we found that both professions have similar skills such as "rn," "treatment plans," and "patient care," but the other skills required are very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a case management specialist is likely to be skilled in "appropriate referrals," "utilization review," "appropriate level," and "emergency," while a typical case coordinator is skilled in "customer service," "data entry," "child abuse," and "medicaid."

      Case coordinators make a very good living in the insurance industry with an average annual salary of $34,768. Whereas case management specialists are paid the highest salary in the insurance industry with the average being $68,054.

      Case coordinators are known to earn similar educational levels when compared to case management specialists. Additionally, they're 0.8% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

      Description Of a Social Services Specialist

      A Social Services Specialist provides social services to children and adults in communities, facilities, institutions, or hospitals. They develop and implement specialized treatment programs.

      Social services specialists tend to earn a higher pay than case management specialists by about $174 per year.

      While their salaries may vary, case management specialists and social services specialists both use similar skills to perform their jobs. Resumes from both professions include skills like "treatment plans," "patient care," and "mental health. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a case management specialist might have more use for skills like "rn," "medical records," "utilization review," and "appropriate level." Meanwhile, some social services specialists might include skills like "mds," "child abuse," "protective services," and "child care" on their resume.

      Social services specialists earn a higher salary in the internet industry with an average of $58,338. Whereas, case management specialists earn the highest salary in the insurance industry.

      Social services specialists reach higher levels of education when compared to case management specialists. The difference is that they're 20.0% more likely to earn a Master's Degree more, and 0.9% less likely to graduate with a Doctoral Degree.