Case Manager III- Street Medicine
Remote job
The Case Manager III (CM III), a key member of the primary care interdisciplinary team, provides services for patients with complex care needs. This position conducts patient outreach, engagement and psychosocial service assessment, assists in developing a patient-centered care plan, is the lead implementer of Enhanced Case Management (ECM) and coordinates service referrals and delivery. The case manager meets clients in home, clinic, or community as appropriate or required by the specific program/site. The CM III provides services to specific populations that have multiple complex health and social services needs and often provides care outside of a traditional health center setting, such as home visits, hospitals, supportive housing sites, encampments and shelters. In addition they provide comprehensive housing navigation support to clients.
This is a grant funded, full time, benefit eligible opportunity, at our Oakland locationS (Medical Respite & Street Medicine)
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.
Benefits
Compensation: $29.20 - $33.85/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
Outreach, via telephone and in person at LifeLong, community and residential sites, to patients who meet case management program eligibility criteria or are prioritized by LifeLong for this service
Proactively meet and engage with patients to build effective relationships and assess strengths and needs through use of standard intake, screening tools, and health, and social services records review
Actively involve patients and caregivers, as appropriate, in designing and delivering services, including development of care plans, assuring alignment with patients' values and expressed goals of care
Provide and facilitate referrals for internal and external resources, and collaborate with the patient to complete required applications, forms, or releases of information
Maintain a patient caseload in accordance with LifeLong standards for the specific population served or site requirements
Utilize data registries and reports to manage caseload, meet program requirements, maintain grant deliverables, and promote high quality care
Provide health education and training to patients, including but not limited to, harm reduction and disease risk-mitigation strategies that empower patients to manage their own health and wellness (e.g. overdose prevention, mitigating spread of communicable diseases)
Assist patients with accessing and retaining public benefits and insurance (e.g. MediCal, SSI/SSDI, CalFresh, General Assistance), and affordable/subsidized housing
Respectfully and routinely communicate with patients, their care team members, external partners, and identified social supports
Maintain knowledge of patients' medical/behavioral health treatment plans and facilitate utilization of services by providing resources such as accompaniment, transportation, in-home care, reminder calls etc.
Participate in team meetings to coordinate care, support patient goals, and reducing barriers to accessing services
Provide case management services to patients with multiple complex acute or chronic medical or behavioral health conditions (e.g. HIV/AIDS, Hep C, congestive heart failure, severe diabetes, severe hypertension, psychosis, pregnancy, and homelessness)
Provide general housing case management services that includes document readiness, housing problem solving, and assessments for Coordinated Entry System
Assess patients to identify cognitive and/or behavioral health needs and provide brief interventions and short-term support using standardized tools and effective approaches for patient care
Co-facilitate patient groups
Provide intensive case management to a caseload size in accordance with site or program standards focusing on a subset of the highest acuity patients
Provide specialized housing navigation services to patients who are matched to a housing resource through Coordinated Entry System
Lead crisis intervention response, de-escalation procedures, notification of the local mental health department and/or crisis response team, and follow-up care
Provide and document billable services to eligible populations that result in revenue generation for LifeLong
Advocate on behalf of patients to get their needs met and/or support patients to learn advocacy strategies for themselves.
Keep current on community resources and social service supports to effectively serve the target population
Document patient contacts/services in required data systems (EHR, HMIS etc.) according to LifeLong policy
Specific activities may vary depending on the requirements of the program and funder.
Promote diversity, equity, inclusion, and belonging in support of patients and staff
Represent LifeLong positively in the community and advocate on behalf of underserved populations
Qualifications
Commitment to working directly with low-income persons from diverse backgrounds in a culturally responsive manner
Commitment to harm reduction, recovery, housing first, age-friendly and patient centered care
Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change while maintaining a positive attitude
Excellent interpersonal, verbal, and written skills
Ability to prioritize tasks, work under pressure, and complete assignments in a timely manner
Ability to seek direction/approval on essential matters, yet work independently, using professional judgment and diplomacy
Works well in a team-oriented environment
Conducts oneself in external settings in a way that reflects positively on your employer
Ability to be creative, mature, proactive, and committed to continual learning and improvement in professional settings
Job Requirements
High School diploma or GED
At least three (3) years of progressively responsible work or volunteer experience in a community-based health care or social work setting or at least one (1) year of experience as a Case Manager II or equivalent position or registration or certification as a Certified Alcohol and Drug Counselor by one of the two certifying bodies in California
Proficient skills using Microsoft Office applications like Word, Excel, and Outlook, as well as the ability to work in and/or manage databases
Access to reliable transportation with current license and insurance
Bilingual English/Spanish
Job Preferences
Bachelor's Degree in Social Work, Health or Human Services field
Lived experience of homelessness, incarceration, foster care, mental health services, substance use services or addiction, or as a close family member of someone who has this experience
Auto-ApplyRemote Child, Family and School Social Workers - AI Trainer ($60-$75 per hour)
Remote job
## **About the Role**
Mercor is seeking experienced **Child, Family and School Social Workers** to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to cutting-edge AI research while working independently and remotely on your own schedule. ## **Key Responsibilities** - You'll be asked to create deliverables regarding common requests within your professional domain - You'll be asked to review peer developed deliverables to improve AI research ## **Ideal Qualifications** - 4+ years professional experience in your respective field - Excellent written communication with strong grammar and spelling skills ## **More About the Opportunity** - Fully remote and asynchronous - complete work on your own schedule - Expected workload: ~30 hours per week, with flexibility to scale up to 40 hours - Project start date: immediately, lasting for around 3-4 weeks ## **Compensation & Contract Terms** - Independent contractor engagement through Mercor - Hourly compensation, paid weekly via Stripe Connect - Payments based on services rendered; contractors maintain full control over their work schedule and methods **About Mercor** - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations - Our investors include Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey - Thousands of professionals across domains like engineering, research, law, and creative services have partnered with Mercor on frontier AI projects We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request. ## **Earn $100 by referring** Share the referral link below, and earn $200 for each successful referral through this unique link. There's no limit on how many people you can refer. Restrictions may apply. [Learn consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
Case Management Extender (Part Time Casual, As Needed)
Remote job
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
The Case Manager extender works collaboratively with all interdisciplinary staff internal to OhioHealth and also external organizations to achieve timely, cost efficient and effective management of patient care. Primary responsibilities include but are not limited to: insurance verification, obtaining pre-authorization and data entry of patient information, triaging phone calls, and directing calls appropriately, status changes, entering initial and correcting inpatient room and bed charges and performing charge reconciliation. The case manager extender is well organized, highly motivated, customer service oriented and expresses good communication skills. May require weekends and holiday rotations.
**Responsibilities And Duties:**
60%
ASSURING APPROPRIATE PAYER AUTHORIZATION AND/OR PAYER REQUIREMENTS ARE IN PLACE FOR HOSPITAL PAYMENT. 1. Responsible for insurance verification. When necessary, obtains pre-authorization from insurance companies. Interacts with physician offices and other third parties to obtain all necessary paperwork. 2. Triage incoming calls within the phone processing benchmarks. Answers multi line phone system, screens calls for office/hospital associates, directing to appropriate office/hospital associate, and ensures appropriate phone coverage. 3. Communicate and document accurate and appropriate information to internal and external customers. Communicates with third party payers and sends appropriate clinical information for authorization of hospital stay. 4. Perform authorization data entry and coordination of services through proactive collaboration and communications with utilization management and care coordination team. 5. Monitor commercial payers accounts, to include but not limited to: attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers 6. Refer utilization management/clinical decisions beyond level of authority to care coordination/UM team and Manager/Director of UM team for review and decision. 7. Provides general office and clerical support for office as assigned by Office Supervisor and or Manager, to include but not limited to: faxing dictation to referring physician offices, completion of disability forms, FMLA forms, Attorney request letters for reports, patient record releases, Industrial C-9s, C-84s, C-86s, Medco 17s, Industrial appeal paperwork and retroactive C-9s. 8. Researching, obtaining and completing required documents for the team. 9. Coordinating ancillary services according to policies 10. Facilitate communication between community agencies, care coordination and utilization management team. 1 1. Facilitates transfers of patients to alternative facilities 12. Attends staff meetings 13. Attends continuing in-house education seminars for further education as needed
30%
PATIENT STATUS AND CHARGE RECONCILIATION 1. Responsibility for updating/correcting patient status for appropriate claim drop. 2. Perform charge entry to match appropriate patient status. 3. Review the charge reconciliation report daily to ensure that all room and bed charges are entered correctly on a patient. 4. Work in conjunction with the clinical, revenue and observation billers to correct or adjust any claims as directed by payer discussions.
10%
ORGANIZATIONAL/OFFICE RESPONSIBILITIES 1. Sorts, distributes, and mails transcription as assigned 2. Orders and stocks office supplies. 3. Ensure office equipment, are clean and well-maintained. 4. Provides support to appropriate staff members as assigned
**Minimum Qualifications:**
High School or GED (Required)
**Additional Job Description:**
Associates degree, or three to five years related Experience and/or training, or equivalent combination of and Experience . Computer competency in Microsoft Word, Excel, and Outlook, with a strong aptitude to learn other programs as needed. Ability to manage multiple priorities.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
1
**Department**
Transfer Center
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
**Remote Work Disclaimer:**
Positions marked as remote are only eligible for work from **Ohio** .
Intake Specialist
Remote job
Purpose
The Intake Financial Clearance Specialist role belongs to the Revenue Cycle team and is responsible for coordinating all financial clearance activities by navigating all pre-registration (to include acquiring or validating patient demographic, insurance, and other required elements along with insurance verification activities), obtaining referral authorization, or precertification number(s). The role ensures timely access to care while maximizing reimbursement. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. This position reports to the Intake Financial Clearance Manager and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, and practice staff.
**This is a fully remote role**
Responsibilities
Monitors accounts routed to registration, referral and prior authorization work queues and clears work queues by obtaining all necessary patient and/or payer-specific financial clearance elements in accordance with established management guidelines.
Maintains knowledge of and complies with insurance companies' requirements for obtaining prior authorizations/referrals and completes other activities to facilitate all aspects of financial clearance.
Acts as subject matter experts in navigating payer policies to get the appropriate approvals (authorizations, pre-certs, referrals, for example) for the ordered services to proceed. The Intake Financial Clearance Specialist is an important part of the larger patient care team and helps clinicians understand what payer requirements are necessary for the widest possible patient access to services.
Supports staff at all levels for hands-on help understanding and navigating financial clearance issues.
Uses appropriate strategies to underscore the most efficient process to obtaining insurance verification, authorizations, and referrals, including online databases, electronic correspondence, faxes, and phone calls.
Obtains and clearly documents all referral/prior authorizations for scheduled services
Works collaboratively with primary care practices, specialty practices, referring physicians, primary care physicians, insurance carriers, patients, and any other parties to ensure that required managed care referrals and prior authorizations are obtained and appropriately recorded in the relevant systems.
When it is determined that a valid referral does not exist, utilize computer-based tools, or contact the appropriate party to obtain/generate referral/authorization and related information. Record the referral/authorization in the practice management system.
Contact physicians to obtain referral/authorization numbers.
Perform follow-up activities indicated by relevant management reports.
Collaborates with patients, providers, and departments to obtain all necessary information and payer permissions prior to patients' scheduled services.
Communicates with patients, providers, and other departments such as Utilization Review to resolve any issues or problems with obtaining required referral/prior authorizations.
Work collaboratively with the practices to resolve registration, insurance verification, referral, or authorization issue to the extent that these unresolved issues impact the ability to obtain a referral/authorization.
Escalates accounts that have been denied or will not be financially cleared as outlined by department policy
Accept registration updates from various intake points, including but not limited to those received via paper forms, internet registration forms, telephones located in practices and direct calls from patients.
Ensure that all updated demographic and insurance information is accurately recorded in the appropriate registration systems for primary, secondary, and tertiary insurances.
Review all registration and insurance information in systems and reconcile with information available from insurance carriers. For any insurance updates, utilize any available resources to validate the updated insurance information, insurance plan eligibility, primary care physician, subscriber information, employer information and appointment/visit information. Contact patients as necessary if clarifications or other follow-up is required, and at all times maintain sensitivity and a clear customer friendly approach.
For self-pay patients or patients with unresolved insurance, and for financial counseling, refer patients Patient Financial Counseling.
Maintains confidentiality of patient's financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately.
Demonstrates knowledge & skills necessary to provide level of customer experience as aligned with BMC management expectations.
Demonstrates the ability to recognize situations that require escalation to the Supervisor.
Establishes relationships and effectively collaborates with revenue cycle staff to support continuous improvement aligned with management expectations as outlined.
Takes opportunity to know and learn other roles and processes and works together to assist with process improvement initiatives as directed.
Consistently meets productivity and quality expectations to align performance with assigned roles and responsibilities.
Handle telephone calls in a timely fashion, following applicable scripting and customer service standards. Appropriately manage all calls by either working with the customer or referring the call to the appropriate party.
Communicate with all internal and external customers effectively and courteously.
Maintain patient confidentiality, including but not limited to, compliance with HIPAA.
Perform other related duties as assigned or required.
Requirements
Qualifications
High School Diploma or GED required, Associates degree or higher preferred.
1-3 years patient registration and/or Insurance experience desirable. At least one year of experience must be in a customer service role
General knowledge of healthcare terminology and CPT-ICD10 codes.
Complete understanding of insurance is required.
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
Able to communicate effectively in writing.
Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
Must be able to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations and to balance multiple priorities.
Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel, Word, Outlook and Zoom.
Displays a thorough knowledge of various sections within the work unit to provide assistance and back-up coverage as directed.
Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management
Salary & Benefits
The estimated hiring salary range for this position is $22/hr - $24/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
Appeals Intake Specialist
Remote job
Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client's needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative.
As an Appeals Intake Specialist, you will play a critical role in resolving post-payment disputes related to Workers' Compensation bills. This includes conducting provider outreach, negotiating disputed charges, and ensuring compliance with state-specific regulations. Your work will directly support our cost containment efforts and ensure appropriate bill reimbursement for our clients.
Primary Responsibilities
Responsible for screening/returning all voicemails and answering questions
Offer guidance to providers including sharing details on documents needed to process their appeal/reconsideration request
If the situation appears to have issues escalating to the senior appeal specialist for direction
Responsible for monitoring/managing the shared appeals inbox
Locating the bill in question and assigning to the appropriate team member for handling
Creation of appeal case in Salesforce or Claimsave
Update the attorney referred cases spreadsheet based on received emails
Bimonthly report updates shared with clients on cases referred to attorneys
Responsible for updating claim platform with new status received from attorneys
Work with senior appeal specialist on updates needed to the process SOP's
Insures accurate and thorough documentation in claims platform for every email and voicemail.
Demonstrates knowledge about workers' comp and Reliant processes
Adheres to our department TAT, either individual claim based or organization wide
Understands the support function of the job and assumes responsibility for assignments.
Establishes and prioritizes job tasks, desired solutions to problems and develops a realistic plan for their accomplishment.
Qualifications
1 -2 years of relevant experience in Workers' Compensation bills or appeals.
Strong understanding of Workers' Compensation reimbursement methodologies, state regulations, and provider billing practices.
Experienced communicator with providers and clients
Ability to collaborate with a variety of individuals both internally and externally.
Familiarity with claims processing systems and provider communications.
Excellent communication and organizational skills.
Requires organizational skills, communication proficiency, discretion, ethical conduct, decision making, technical skills
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
Pay Transparency$50,000-$55,000 USDBenefits:
Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)
Equal Employment Opportunity: At Reliant, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Reliant Health Partners is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
Auto-ApplyCase Management Supervisor - Ramsey County
Remote job
Build Something Bigger - And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities - defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We're still building something bigger - a more inclusive, connected world where everyone belongs. At Fraser, you'll find more than a job. You'll find purpose. You'll find growth. And you'll find a place where your work changes lives - including your own.
Fraser is seeking a Case Management Supervisor to support the Ramsey County team! We seek someone that is organized, has the ability to multitask and prioritize competing demands, has consultative skills to address the concerns of staff or individuals served, and someone who values a team approach and relationship building.
This is a great opportunity to grow within Fraser, apply today!
Responsibilities:
The Supervisor is responsible for 1:1 consultation, overseeing day to day operations, completing staff performance evaluations, assisting with onboarding and training of new staff, assisting with recruitment and hiring in collaboration with Human Resources and Operations, providing management of caseloads and transfers of clients, and working in collaboration with the Case Management Program Managers.
The Supervisor will also perform case management duties in the absence of a Case Manager as requested, will routinely conduct quality assurance internal file audits for the staff supervised to assure compliance, and routinely observe, evaluate and monitor service delivery methods to assure services are provided in a person-centered manner.
Benefits for Full-time Employees (30+ hours per week)
Medical, dental and vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee Assistance Plan (EAP)
Life, AD&D and Voluntary Life Insurance
Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
Pet Insurance
403(b) Retirement Plan with Company Match
Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
Location and Schedule & Pay:
This position is salaried exempt, working Monday - Friday during standard business hours at Fraser Bloomington and virtual office. Supervisors are expected to work in the office at least 1 day per week and can work remotely up to 4 days per week. However, Supervisors are expected to work in the office more frequently (a minimum of 2 days per week) to support employee onboarding during employee ramp-up (first 90 days at least, and up to 6 months if necessary).
Supervisors meet with their staff 1:1 on a weekly basis (virtually or in person); once per month this meeting must be conducted in person.
Supervisors meet with their teams monthly (virtually or in person); meetings must be attended in person at least once every two months.
The salary range for this position is $67,500 - $70,000.
Requirements:
At least a bachelor's degree in social work, special education, psychology, nursing, human services, or other fields related to the education or treatment of persons with developmental disabilities or related conditions and one of the following:
o One year of experience in the education or treatment of persons with developmental disabilities or related conditions (QDDP qualified)
o A minimum of one course that specifically focuses on developmental disabilities (Fraser can provide this course to you free of charge)
If degree is in social work, social work licensure is required.
At least 4 years of experience working in case management preferred.
Ability to pass DHS background study required.
Excellent communication skills, in both verbal and written English.
Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection
Basic mathematical skills, with the ability to develop and monitor budgets, interpret accounting reports, and prepare accurate billing information.
Ability to understand, implement, and supervise employees according to all related regulations, policies, and procedures.
Why Join Fraser?
Meaningful Impact
Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real - and lasting.
Competitive Pay & Benefits
Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.
Flexibility & Work-Life Balance
With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.
Grow Your Career With Us
We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.
Culture That Lives Its Values
Inclusion isn't just a buzzword - it's how we operate. You'll be seen, heard, and supported to bring your full self to work.
Thrive with Stability and Purpose
With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.
Fraser is Minnesota's leader in autism, mental health, and disability services - and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion - every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.
Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.
Fraser is an Affirmative Action and Equal Opportunity Employer.
This position will be posted at ****************************** until filled. You must apply online here to be formally considered.
If you are having trouble applying or have questions, please contact Fraser HR at ****************** or ************. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!
Easy ApplyCase Management Supervisor RN
Remote job
Job Description
The Case Management Supervisor is responsible for directing the operations of their designated department, which may include one or more of the following functions: human resources, customer service, and limited sales management.
This is a remote position.
ESSENTIAL FUNCTIONS &RESPONSIBILITIES:
Responsible for directing a designated group of employees in their day-to-day operations
Responsible for quality of service provided
Responsible for human resources matters directly related to department supervised
Requires regular and consistent attendance
Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
May be required to travel overnight and attend meetings
May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
May be responsible for limited marketing and sales activities
May be required to oversee case management clinical activities (dependent on whether or not unit manager is an RN)
For Supervisors who are not RN's, the clinical oversight and direction will be performed by a designated RN with a nationally recognized certification. This could be a case management supervisor, another manager or local executive
May perform case management responsibilities (dependent on whether or not unit manager is an RN for medical case management activities or qualified for vocational case management)
Additional duties as required
KNOWLEDGE & SKILLS:
Ability to write and speak clearly, easily communicating complex ideas across multiple platforms
Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc.
Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation
Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets
Must have technical knowledge of the laws, policies, and procedures in defined territory
Strong interpersonal, time management and written communication skills
Great attention to detail, and results focused
EDUCATION/EXPERIENCE:
Graduate of accredited school of nursing with a diploma/Associates degree (Bachelor of Science degree or Bachelor of Science in Nursing preferred)
Current RN licensure in state of operation
3 or more years of recent clinical experience, preferably in rehabilitation
National certification (CRC, CIRS, CCRN, CVE, CCM, etc.), CCM preferred
Demonstrated experience in management or supervision
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $76,207 - $117,662
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL
CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote
Utilization Review Intake Specialist
Remote job
Who We Are
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future.
Responsibilities Ready to Connect Members to Care Through Expert Pre-Certification Support?
We're seeking a customer-focused professional who can perform critical clerical and administrative duties in the utilization management division while managing high volumes of member interactions with precision and care. As our Utilization Review Intake Specialist, you'll provide accurate information about pre-certification processes while gathering essential demographic and provider data that supports clinical decision-making. This flexible position is ideal for candidates seeking reduced hours while making meaningful impact, with weekend availability required.
What makes this role different:
✓ Flexible schedule: Reduced hours with required weekend availability to support healthcare operations and member needs
✓ First impression impact: Serve as initial point of contact for pre-certification inquiries, setting tone for positive member experience
✓ Process expertise: Master pre-certification processes while providing accurate information to internal and external customers
✓ Data integrity: Ensure complete documentation and data accuracy that supports downstream utilization review decision-making
What You'll Actually Do
Manage customer interactions: Answer and route all incoming phone calls while providing accurate information to internal and external customers regarding pre-certification process.
Gather critical information: Collect demographic, non-clinical, and provider data for pre-certification using phone, fax, inter/intranet, and various computer software programs.
Review and route requests: Analyze service requests and manage them efficiently, involving appropriate departments as needed for optimal resolution and timely processing.
Maintain comprehensive documentation: Perform accurate data entry and maintain complete case information documentation while assisting in document maintenance, revisions, and monthly report compilation.
Meet performance standards: Achieve productivity, quality, and turnaround time requirements on daily, weekly, and monthly basis while supporting team excellence.
Manage high-volume operations: Handle multiple customer service calls while maintaining logs, files, and organized documentation systems in fast-paced environment.
Schedule Requirements
Candidates will be assigned one of the below shifts.
Tuesday - Saturday, 12:30 - 5pm PST
Sunday - Thursday, 12:30 - 5pm PST
Qualifications
What You Bring to Our Mission
The foundational experience:
Associate degree preferred in business, management, or related field
Prior experience in customer service and/or medical background
Prior insurance and/or claims background preferred
Experience in medical front office, hospital patient intake, medical claims processing, or equivalent combination of education and experience
The technical competencies:
Proficiency in Microsoft Excel, Word, and Outlook
Accurate data entry skills (40wpm minimum)
Knowledge of medical terminology; ICD-10, CPT & HCPCS coding desirable
Ability to navigate various computer software programs for data collection and documentation
The professional qualities:
Strong written and verbal communication skills for diverse customer interactions
Ability to manage high volumes of customer service calls while maintaining quality and accuracy
Capability to organize, prioritize, and multitask in fast-paced, deadline-driven environment
Demonstrate ability to work independently with excellent judgment and decision-making
Strong customer orientation with commitment to providing accurate, helpful information
Flexibility to work weekends as required to support operational needs
Adaptability to changing priorities and ability to involve appropriate departments for complex requests
Why You'll Love It Here
We believe in total rewards that actually matter-not just competitive packages, but benefits that support how you want to live and work.
Your wellbeing comes first:
Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
Mental health support and wellness programs designed by experts who get it
Flexible work arrangements that fit your life, not the other way around
Financial security that makes sense:
Retirement planning support to help you build real wealth for the future
Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage
Growth without limits:
Professional development opportunities and clear career progression paths
Mentorship from industry leaders who want to see you succeed
Learning budget to invest in skills that matter to your future
A culture that energizes:
People Matter: Inclusive community where every voice matters and diverse perspectives drive innovation
One Team One Dream: Collaborative environment where we celebrate wins together and support each other through challenges
We Deliver: Mission-driven work that creates real impact on people's health and wellbeing, with clear accountability for results
Grow Forward: Continuous learning mindset with team events, recognition programs, and celebrations that make work genuinely enjoyable
The practical stuff:
Competitive base salary that rewards your success
Unlimited PTO policy because rest and recharge time is non-negotiable
Benefits effective day one-because you shouldn't have to wait to be taken care of
Ready to create a healthier world? We're ready for you.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.
In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $15 to $18 per hour. Note that compensation may vary based on location, skills, and experience. This position is part time and therefore not eligible for benefits.
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
#WeAreHiring #PersonifyHealth #TPA #HPA #Selffunded
Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to **************************. All of our legitimate openings can be found on the Personify Health Career Site.
Auto-ApplyClaimant Outreach & Intake Specialist
Remote job
OverviewAt Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA's and case managers.
We are seeking a dynamic and persistent Outreach & Intake Specialist to be the crucial first point of contact for potential claimants. In this role, you will engage new leads, guide them through the initial information gathering and contract signing process via our Onboarding Flow, and effectively convert interested individuals into Advocate claimants. You'll focus on initiating the claimant journey, ensuring potential claimants feel supported and informed from the very beginning. If you are results-oriented, possess excellent communication skills, and are passionate about helping people navigate complex processes, this role offers the opportunity to make a significant impact without managing ongoing case submissions.Job Responsibilities
Act as the first point of contact for potential claimants, managing inbound leads via phone, text, and potentially other channels.
Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and Aircall Power Dialer, following established contact sequences (calls, texts, voicemails).
Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement.
Guide potential claimants through Advocate's online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract.
Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce.
Identify and appropriately handle leads who may not be eligible for services based on initial criteria.
Collaborate with the team to meet and exceed lead conversion goals.
Monitor Advocate's Intake communication lines for new client calls and texts, responding appropriately.
Qualifications
Proven experience in a high-volume outreach, sales, or customer engagement role (e.g., call center, intake specialist, sales development).
Excellent verbal and written communication skills, with an ability to explain processes clearly and empathetically.
Strong interpersonal and persuasion skills with a persistent approach to achieving goals.
Experience using CRM software (Salesforce preferred) and communication tools (Dialers like Aircall preferred).
Highly organized with strong attention to detail for tracking lead progress and documenting interactions.
Ability to work independently and manage time effectively in a remote setting.
Passionate about helping others and contributing to a mission-driven company.
Familiarity with the Social Security disability process is a plus, but not required.
This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
Auto-ApplyMedicaid Enrollment & Intake Specialist (Onsite) Lakeland, FL
Remote job
Join a USA Today Top 100 Workplace & Best in KLAS Team!
Enrollment & Intake Specialist
Pay Range: $23-$25 per hour | Schedule: Sunday-Thursday 8:00am-4:30pm or Monday-Friday 8:00am-4:30pm | Location: Lakeland, FL
Work Where Excellence is Recognized At RSi, we've proudly served healthcare providers for over 20 years, earning recognition as a "Best in KLAS" revenue cycle management firm and a USA Today Top 100 Workplace. Our reputation is built on delivering exceptional financial results for healthcare providers-and an unbeatable work culture for our team. We seek high-performing individuals willing to join our sharp, committed, and enthusiastic team. Here, your performance is valued, your growth is prioritized, and your contributions make a meaningful impact every day. Your Role: Essential, Rewarding, Impactful As an Enrollment Specialist, you have the unique opportunity to advocate for patients and their families, while working hand in hand with hospital personnel to determine eligibility for Medicaid, Social Security Disability, and various County programs. We are looking for you to act as liaisons between government entities and patients to secure funding for healthcare services rendered at Lakeland Regional Hospital. What You'll Do:
Determine patient's eligibility for state, federal, or county programs.
Maintain case load, uphold productivity standards.
Develop and maintain processional relationships with hospital staff, patients, and state workers.
Prepare documents, ensure accuracy and completion.
Adhere to and support organizational standards, policies, and procedures.
Perform other duties as assigned.
What We're Looking For:
Bachelor's Degree preferred.
High School Diploma or equivalent required
Exceptional customer services skills
Demonstrates problem solving and case management skills.
Proficient with technology such as phone systems, computers, Microsoft software applications such as Word, Excel, Outlook, etc.
Excellent written and verbal communication skills
Knowledge of Medicaid, Social Security Administration, and County Social Service programs
An understanding of HIPAA and HITECH patient confidentiality laws to protect the patient, client, and company.
Knowledge of major hospital systems and healthcare environment
Bilingual (English & Spanish)
Why You'll Love RSi:
Competitive pay with ample opportunities for professional growth.
Fully remote position with a stable Monday-Friday schedule.
Collaborative, performance-driven environment with expert leadership.
Mission-driven work supporting essential healthcare services.
Recognition as a nationally respected leader in healthcare revenue management.
Physical Requirements:
Requires prolonged sitting, standing, and walking.
Requires eye-hand coordination and manual dexterity enough to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
Requires lifting papers or boxes up to 15 pounds occasionally.
Work must be performed inside the hospital or facility.
Travel to other offices and/or client facilities may be required.
What to Expect When You Apply: Our hiring process is designed to find exceptional candidates. Once your application is received, you'll receive an invitation to complete an initial skills assessment. This step is essential: completing this assessment promptly positions you for an interview and demonstrates your commitment to excellence. We believe in creating exceptional teams, and this process ensures that every member at RSi has the opportunity to thrive and grow. Ready to be part of something special? Apply now and join our team!
Case Manager, Single Adult Shelter
Remote job
Job Description
Summary: Provide case management services to families placed in Scattered Sites shelter units, Shelters, and others referred through the Department of Housing and Community Development. Case Management will include assessment, service plan development, and budget development as well as making referrals to community-based resources, and providing advocacy and crisis intervention. These services will be provided with the primary goal to assist each family to obtain and sustain a permanent housing placement. A typical caseload consists of 18 to 20 homeless families in emergency shelter.
Why Work for SMOC?
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
Perform new placements as assigned. This includes ensuring that units are ready and fully equipped/furnished prior to the arrival of the family, greeting the family at the unit, and conducting a tour and orientation to the unit and area upon the arrival of the family.
Complete an intake and needs assessment with each family within 48 hours of their placement into shelter. This assessment will include a broad range of areas, including: income/employment/education, budgeting/credit, behavioral health, food/nutrition, children's school/daycare, legal/CORI issues, health, parenting, and daily living skills.
Establish a respectful relationship with families and meet at least weekly to monitor the re-housing plan as required by DHCD. Document all client meetings and attempted client meetings.
Perform weekly home visits and perform safety inspections on apartment units using required forms.
Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
Support working families by being flexible in scheduling weekly home visits to accommodate family members' work schedules, as pre-authorized by your direct supervisor or the Director of the program.
Assess, evaluate, document and report adherence to Uniform Shelter Rules on a regular basis. Coordinate all services as required.
Act as a liaison between shelter and public schools, assist with enrollment in daycares and public schools, and provide information about educational activities around parenting and children's issues for adult residents and recreational activities for the children.
Develop Rehousing Plan that is tailored to the unique needs and strengths of each family.
Work with each family to develop and implement housing action plans.
Support goal of housing search and work with Housing Search Worker to promote successful rehousing, including help with obtaining documentation for the HomeBASE application.
Advocate on behalf of clients and attend administrative hearings, if necessary.
Assist families in arranging appointments and transportation. Provide client transportation to housing related appointments as needed.
Assist families in successfully transitioning to their own housing, including referring families to Stabilization and sharing information with the Stabilization worker.
Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
Document activities and update information in ETO and/or other required databases on a bimonthly basis, including touch points, rehousing plans, and demographic information, including adding new babies to the record.
Work collaboratively with collateral providers including DCF, DYS, Early Intervention, Legal Services, BHS, etc. to ensure coordination of services
Uphold confidentially, set limits and monitor adherence re-housing plan.
Participate as a member of the Family Emergency Services Team. Attend regular team meetings.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings and case conferences as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.
Knowledge and Skill Requirements:
Bachelor's Degree or a minimum of three years' experience in Human Services or related field
Sensitivity to low-income families of diverse backgrounds
Ability to work independently
Good written communication skills
Valid driver's license and ability to meet our insurance standards
Assessment, advocacy and case management skills
Bilingual preferred.
Organizational Relationship: Directly reports to Program Manager or Case Management Supervisor. Indirectly reports to Program Director and Division Director.
Physical Requirement: Ability to attend to light maintenance tasks. Ability to ascend and descend multiple flights of stairs. Must be able to lift up to 50lbs. Must be able to accompany clients to appointments/interviews. Must be able to sit or stand for prolonged periods of time. Must be able to operate a computer and complete extensive paperwork.
Working Conditions: Desk space is provided in an office setting. Company van is available with advance scheduling for transportation of residents. As part of the responsibilities of this position, the Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager, Single Adult Shelter position is eligible to work from home 0% of the week in scheduling coordination with the department manager.
Monday - Friday 9:00am - 5:00pm
35 Hours per week
Crisis Intervention Specialist
Remote job
REPORTS TO: Campus Support Team Supervisor
DEPARTMENT: LI Residential CST
SCHEDULE: Full-Time / Onsite
$1,000 Hiring Incentive
AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst helps more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures, and develop their full potential.
PROGRAM BACKGROUND:
Enhanced Hard-to-Place (HTP) Group Home program, providing specialized residential services to adolescents, between the ages of 13 to 18, in 2 gender-specific homes, with a maximum capacity of 8 in each house. The group home offers community-based, home-like atmosphere while providing a structured and therapeutic environment to meet the residents' needs. The program is designed for individuals with a history of behavioral difficulties that cannot be successfully maintained in their family home setting, a history of multiple unsuccessful placements, as well as victims of abuse/maltreatment and trauma. The program provides individual, group, and family therapy with 24-hour supervision within a highly structured therapeutic milieu
POSITION SUMMARY:
Under the supervision of the Enhanced Support Team Supervisor, the Crisis Intervention Specialist supervises clients, provides a safe and secure environment and applies agency-approved methods of behavior modification including the point system, verbal de-escalation techniques, and physical intervention if needed. Shifts assigned may vary and change according to Agency needs.
REQUIRED QUALIFICATIONS:
High School Diploma or Equivalent or a Bachelor's Degree in a related field.
If no Bachelor's degree, 1+ years experience in residential care with children and / or adolescents.
Must have and maintain a valid NYS Driver's License with a satisfactory driving record.
RESPONSIBILITIES:
Maintain a safe and secure environment for clients on campus and in group settings.
Respond to crises.
Assess situation and make determinations of safest alternative according to TCI protocol.
Use verbal de-escalation techniques.
Use safe and approved physical interventions, when necessary.
Communicate with AOD.
Demonstrate knowledge of human development stages.
Report behaviors believed to be symptomatic or emotional, physical, or psychological disturbances.
Document clients' behaviors and activities in CST/group home log.
Complete critical incident reports.
Maintain appropriate boundaries.
Complete CFTSS documentation for individual and group sessions.
BENEFITS/PERKS:
• A comprehensive health insurance package including medical, dental and vision plans for you and your family (fulltime required)
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, 12 paid holidays for fulltime employees, sick leave based on hours worked)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities
Hourly Rate:
$24.00/Hour
Hiring Incentive of $1,000 after 500 worked hours.
MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.
Bilingual Client Intake Specialist - Remote
Remote job
Job DescriptionDescription:
Keches Law Group, P.C. is a well-established, 50 attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, medical malpractice, and discrimination.
We are seeking bilingual Client Intake Specialists to join our team. This is a remote position.
Duties:
Receiving incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer
Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
Using the firm software to enter all case and client details, and maintains detailed logs and task history within the database
Conveying accurate information to clients with regard to different case types with confidence and assurance
Setting the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims
Maintaining client confidence by keeping client information confidential
Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position
Requirements:
Skills/Qualifications:
High School diploma or equivalent
1-2 years of customer service/call center experience or law firm experience is preferred
Multi-lingual abilities are required (Haitian Creole, Cape Verdean Creole, Spanish, or Portuguese require)
Ability to accurately translate verbal information into written correspondence
Ability to prioritize and escalate client calls appropriately
Strong phone, typing, and computer skills are a must; experience with Microsoft Office Suite is preferred
Ability to absorb, retain, and apply new information
Strong attention to detail
Ability to interact professionally and appropriately with clients, attorneys, and others
Must be energetic, well organized, and have the ability to multi-task
Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy
Ability to work in a high intensity, high stress environment
Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the firm
Excellent verbal and written communication skills
Excellent problem-solving, analytical, and evaluative skills
Schedule
Remote
Monday - Friday
8:30am - 5:00pm (EST)
Benefits
Health, Dental, and Vision Insurance
401(k) Plan with Profit Sharing
Flexible Spending Account
Paid Time Off
Paid Holidays
Basic Life Insurance
Long Term Disability
Employee Referral Bonuses
The anticipated salary range for this position, which we in good faith expect to pay at the time of posting, is $38,000.00 - $41,000.00 annually. This range allows us to make an offer that reflects multiple factors, including experience, education, qualifications, and job-related knowledge and skills, as well as internal pay equity. It's not typical for an individual to be hired at or near the top of the range, as we strive to provide room for future and continued salary growth. Base pay is just one component of our Total Rewards package, which may also include discretionary bonuses, commissions, or other incentives depending on the role.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
AAP/EEO Statement
Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
RN Case Management Coordinator - Renal
Remote job
We are currently hiring for a Case Management Coordinator to join BlueCross BlueShield of South Carolina. In this role as a Case Management Coordinator, care management interventions focus on improving care coordination and reducing the fragmentation of the services the recipients of care often experience, especially when multiple health care providers and different care settings are involved. Taken collectively, care management interventions are intended to enhance client safety, well-being, and quality of life. These interventions carefully consider health care costs through the professional care manager's recommendations of cost-effective and efficient alternatives for care. Thus, effective care management directly and positively impacts the health care delivery system, especially in realizing the goals of the "Triple Aim," which include improving the health outcomes of individuals and populations, enhancing the experience of health care, and reducing the cost of care. The professional care manager performs the primary functions of assessment, planning, facilitation, coordination, monitoring, evaluation, and advocacy. Integral to these functions is collaboration and ongoing communication with the client, client's family or family caregiver, and other health care professionals involved in the client's care.
Description
Job Description
Location
This position is full-time (40 hours/week) Monday-Friday from 8:00am-4:30pm or 8:30am - 5:00pm EST and will be fully remote.
What You'll Do:
Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions that consist of: intensive assessment/evaluation of condition, at-risk education based on members' identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement.
Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs.
Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.
Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.
To Qualify for This Position, You'll Need the Following:
Required Education: Associates in a job-related field.
Degree Equivalency: Graduate of Accredited School of Nursing or 2 years job related work experience.
Required Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedics, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical.
Required Skills and Abilities: Working knowledge of word processing software.
Knowledge of quality improvement processes and demonstrated ability with these activities.
Knowledge of contract language and application.
Ability to work independently, prioritize effectively, and make sound decisions.
Good judgment skills.
Demonstrated customer service, organizational, and presentation skills.
Demonstrated proficiency in spelling, punctuation, and grammar skills.
Demonstrated oral and written communication skills.
Ability to persuade, negotiate, or influence others.
Analytical or critical thinking skills.
Ability to handle confidential or sensitive information with discretion.
Required Software and Tools: Microsoft Office.
Required License/Certificate: An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) OR, active, unrestricted licensure as counselor, or psychologist from the United States and in the state of hire (in Div. 75 only). For Div. 75 and Div. 6B, except for CC 426: URAC recognized Case Management Certification must be obtained within 4 years of hire as a Case Manager.
We Prefer That You Have the Following:
Preferred Work Experience: At least 4 years of renal nursing experience.
Prior hemodialysis, peritoneal dialysis, nephrology nursing, and/or access management experience.
7 years-healthcare program management.
Preferred Education: Bachelor's degree- Nursing
Preferred Skills and Abilities: Working knowledge of spreadsheet, database software. Thorough knowledge/understanding of claims/coding analysis, requirements, and processes.
Preferred Licenses and Certificates: Case Manager certification, clinical certification in specialty area.
Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
Pay Range Information:
Range Minimum
$53,462.00
Range Midpoint
$77,860.00
Range Maximum
$102,258.00
Pay Transparency Statement:
Please note that this range represents the pay range for this and other positions that fall into this pay grade. Compensation decisions within the range will be dependent upon a variety of factors, including experience, geographic location, and internal equity.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.
Some states have required notifications. Here's more information.
Auto-ApplyV105 - Legal Case Status Coordinator
Remote job
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
Job Description:
Step into a role where your communication skills and calm demeanor make a real difference every day. As a Legal Case Status Coordinator with Job Duck, you'll be the steady point of contact for clients, helping them feel supported and informed while attorneys focus on their cases. You'll coordinate court dates, manage case statuses, and ensure attorneys have the right documents and instructions before heading to court. This position is perfect for someone who enjoys solving problems independently, thrives in fast-paced environments, and brings empathy and professionalism to every interaction. If you're resourceful, tech-savvy, and comfortable working with clients in distress, you'll find this role both rewarding and impactful.
• Monthly Salary Range: 1,150 to 1,220 USD
Responsibilities include, but are not limited to:
Respond to inquiries with professionalism and care
Organize and confirm court dates for attorneys
Act as a buffer between clients and attorneys, managing expectations and flow of information
Serve as the primary contact for clients, offering clear and compassionate communication
Check case statuses with courts and filing services
Share instructions and necessary documents for court appearances
Manage daily call volume as needed
Requirements:
1-2 years of experience in customer support inside a law firm
Excellent communication skills in both English and Spanish
Strong customer service or client-facing background required
Familiarity with assisting clients with legal cases is preferred
Ability to work independently and manage tasks without constant supervision
Solid writing and organizational abilities
Key Skills
Clear and confident communication
Strong customer service instincts are a must
Ability to follow detailed instructions is a must
Proactivity is a must
Independent thinking and problem-solving
Calm and composed under pressure
Professional presence and reliability
Common sense and attention to detail
Tech-savvy
Patient and empathetic
Self-directed and resourceful
Software: CRM familiarity is a plus, OpenPhone, Slack, Google Suite, Dropbox
Expected call volume: Some calls involved
Working Schedule: Monday to Friday
Location: Remote || PST (Pacific Standard Time)
Work Shift:
8:00 AM - 5:00 PM [PST][PDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Auto-ApplyAssessment Specialist
Remote job
Facility Name: Cottonwood Spring Behavioral Health
Assessment Specialist
Your experience matters
Lifepoint Rehabilitation is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Assessment Specialist RN joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team:
Cottonwood Springs is a behavioral health hospital located in Olathe, KS, part of the greater Kansas City metropolitan area. We provide inpatient and outpatient programming for those facing mental health and addiction challenges. Our programs offer caring, compassionate treatment for adults (18+) and include inpatient mental health and addiction treatment and detox, Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP). Our BH is a very fast-paced yet fun environment with endless opportunities to learn and grow!
What we're looking for: We are looking for a dynamic assessment specialist that is passionate about helping people and is a team player.
Reports to: Assessment Manager/Supervisor
What will you do in this role: This position is responsible for supporting the needs of the department with a focus on clinical, operational, and administrative excellence.
Qualifications
Education: Associate's Degree in Nursing Required or Master's degree in Social Work/Counseling required.
Experience: Previous experience in a psychiatric health care facility, with direct experience working with chemical dependency, dual diagnosis, psychiatric and geriatric patients preferred. Experience in patient assessments, family motivations, treatment planning and communication with external review organizations or comparable entities.
License: Current clinical, social work, or RN license as required by state regulations.
Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.
Previous experience in a psychiatric health care facility, with direct experience working with chemical dependency, dual diagnosis, psychiatric and geriatric patients preferred. Experience in patient assessments, family motivations, treatment planning and communication with external review organizations or comparable entities is strongly preferred.
Why Join us:
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
EEOC Statement
Cottonwood Springs is an Equal Opportunity Employer. Cottonwood Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment
Auto-ApplyIntake Specialist
Remote job
Do you want to LOVE where you work and make a positive impact on people? Do you bring passion to your job? Do you love talking to prospective clients and generating new business? Do you thrive on earning incentive compensation for generating the business you bring in? If you do, Jacoby & Meyers has an opportunity for you!
Jacoby & Meyers is the nation's preeminent law firm protecting consumers since 1972. We are currently seeking a smart and determined Intake Specialist to join our growing team. At Jacoby & Meyers, every single employee gets to make an impact. Our values guide the way we work with each other. It's a culture where you have the freedom to experiment and push your talents as far as they can go.
Job Title: Intake Specialist
Type of Position: Full Time
Location: Fully Remote
Pay: $20.00/hour - $25.00/hour PLUS Bonus Incentive of 1K+ per Month (based on sign-ups)
Hours: You will be assigned a 40-hour shift that may include weekends, evenings and holidays. Hours may range from:
* M-F: 7:00am - 10:00pm Pacific Time
* Saturday: 8:00am - 4:30pm Pacific Time
* Sunday: 9:00am - 5:30pm Pacific Time
* Overtime available
Job Description:
The role of the Intake Specialist is vital to the success of Jacoby & Meyers. This role is on the front line personally speaking to people coming to us for help at a time in which they are most vulnerable and need legal assistance. "I have been injured in a car accident - how do I get to work?" "I'm in pain and I don't know where to turn." "How do I get my kids to school?" That's where you come in.
In this role, we will train you to use your top-notch sales & customer service skills to understand their case and qualify whether it is a situation that merits the help of our firm. You will be the front-line team member who will best understand their injury and details, as well as being the first to help them. Your success is ultimately measured by your ability to turn those qualified prospective clients into signed clients. You will enjoy the ultimate measure of success in this role if you can convert 95% of qualified prospective clients into retained clients.
Core duties and responsibilities include the following. Other duties may be assigned:
* Lead Interaction: Serve as the first point of contact for leads seeking legal assistance through one of our communication channels. No Cold Calling - All leads have asked us to contact them or are calling us.
* Case Assessment: Evaluate the potential viability of cases based on the gathered information and the qualifications of our partner firm.
* Make a great and lasting impression on clients and potential clients
* Follow-up with callers in a consistent and respectful manner.
* Documentation and Record Keeping: Maintain accurate and organized records of all client interactions, case details, and related documents. Input data into case management systems or databases for easy access and retrieval.
* Refer clients with non-personal injury cases to partner law firms
* Convert 95% of qualified leads into retained clients by using your sales skills to build rapport with callers and explaining the value that Jacoby & Meyers provides to their clients
* Training: Participate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interaction.
* Earn incentive compensation in addition to a competitive base salary
Requirements:
* Some sales and/or PI experience a plus
* Excellent verbal communication skills: Specialists will spend a majority of time on the phone with potential clients
* Empathetic, caring and persuasive communication skills
* Conflict Resolution Skills: Ability to handle and defuse potential conflicts with callers while maintaining a professional demeanor.
* Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
* Excellent time management skills to handle all aspects of their responsibilities efficiently without compromising service quality.
* Bilingual fluency in Spanish is required
* Open to constructive feedback and adaptable to changes
* Salesforce or similar CRM experience considered a plus
* Bachelor's Degree a plus
What We Offer:
* Medical, Dental, Vision and Pet Insurance
* 401(k) with Company Match
* Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
* Short-term and Long-term Disability
* Employee Assistance and Travel Assistance Programs
* Paid Time Off, Paid Sick Time, Paid Holidays
* Health FSA and Dependent Care FSA
* Accident Insurance
* Commuter Transportation Incentive
* Cell Phone and Internet Stipend
* Fully-paid parking
* Learning and Development Programs
* Remote Positions
About J&M:
Jacoby & Meyers was founded in 1972 with the intention of making the legal system more accessible to the average person. Now, more than 50 years later, we continue to help people get the justice and compensation they deserve. Specializing in all types of accident claims, including automobile, motorcycle, bicycle, Uber/Lyft, or trucking accidents, slip and falls, dog bites, construction accidents and other wrongful conduct, the attorneys at Jacoby & Meyers have recovered over a billion dollars for their clients' personal injury and wrongful death claims caused by the negligence of a third party.
REQUIRED: Resume, Pay Expectation
Jacoby & Meyers is an Equal Opportunity Employer.
Auto-ApplyCrisis Intervention Specialist (part-time)
Remote job
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
JOB SUMMARY:
Intro to the Crisis Prevention and Response (CPR) Team
Our Crisis Response and Prevention team envisions and enables our mission of A World Without Suicide. It is our goal that all of our clients find unwavering support and hope. Rooted in our core values of Connection, Commitment, and Congruence, we strive to transform crises into opportunities for growth and healing. With cutting-edge best practices and compassionate care, our team empowers individuals to seek help fearlessly. Our clients never give up, and neither do we. Together, we are driving the democratization of mental health treatment each and every day.
Why is the CPR Team important?
Immediate Intervention: Prompt assistance during moments of acute distress or emotional upheaval.
Safety and Stabilization: Ensuring the well-being and stability of participants during critical situations.
Continuity of Care: Ensuring support during acute moments whilst in treatment ensuring continuity from the group experience to the individual/family experience.
Preventing Relapses and Hospitalizations: Reducing the risk of relapses and the need for hospitalizations.
Suicide and Self-Harm Prevention: Identifying warning signs and intervening to prevent self-harm or suicide.
What does a Crisis Intervention Specialist do?
A part time Crisis Intervention Specialist at Charlie Health plays a crucial role in ensuring the safety and stability of our clients during acute mental health crises. They are responsible for immediate screening and intervention when clients exhibit severe emotional distress or harmful behaviors. Crisis Intervention Specialists collaborate with the clinical team to screen risk of highly acute clients, develop crisis intervention plans, de-escalate dysregulated clients, and connect patients with appropriate resources to facilitate their recovery and well-being within the IOP setting.
DUTIES & ESSENTIAL JOB FUNCTIONS:
Monitors crisis queues for clients receiving individual therapy, family therapy, and participating in group sessions
Screen risk and collaborates on stabilization planning for clients at risk of harm to themselves or others
Completes all required documentation in alignment with compliance standards and Charlie Health's best practices
Serves as key point of contact for crisis triage during client group sessions in collaboration with Senior Care Coaches and Care Coaches
Conducts case consults with Care Team members as needed
Supports all Care Team members (i.e., Primary Therapists, Care Coaches, Group Facilitators, etc.) in collaboration regarding the client's care
Other care coordination tasks as needed
Other tasks and duties as assigned by the Director of Crisis Response and Prevention or the Chief Clinical Officer
REQUIREMENTS:
Independently licensed clinician
Previous experience in crisis preferred
Ability to work a minimum of 20 hours per week with flexibility to meet the needs of the team and clients
Motivated individual who is passionate about mental health, able to perform in a high-paced environment, and eager to play a formative role in shaping a growing business.
Excellent interpersonal and communication skills required. Familiarity with cloud-based communication and relevant software-Gmail, Slack, Dropbox, Zoom, EMR.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
POSITION CLASSIFICATION: W2 Part-Time
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis.
Please note that this role is not available to candidates in Illinois
.
Our Values
Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don't give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: ******************************************************* Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent *********************** email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Auto-ApplyOvernight Housing Case Aide (Homebase Phoenix)
Remote job
Join Our Team at Native American Connections! Who We Are: Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care
grounded in respect and tradition. Our Mission: Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve. Why Work With Us?
When you join NAC, you're not just taking a job - you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are committed to healing generational trauma, strengthening families, and building vibrant futures. What We Do:
Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services.
Affordable Housing: Safe, stable, and supportive housing options - from transitional housing to permanent low-income housing.
Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education.
Our Values:
Health & Wellness | Quality | Accountability | Growth | Interconnectedness/Belonging | Community Now Hiring:
We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership. If you're passionate about social change, cultural advocacy, and serving diverse communities with dignity and care - NAC is the place for you. Based in Phoenix, Arizona | ️ 501(c)(3) Nonprofit Organization Apply Today & Make a Difference Tomorrow:
Visit ************************************************* to view open positions and join our circle of care. Overnight Housing Case Aide Schedule: Friday & Saturday 11:00 PM to 7:00 AM Part time schedule - Sunday - Tuesday 3pm-11:30 pm Salary Range: $16.00 - $18.00 POSITION SUMMARY: The Home Base Youth Services Case Aide provides the necessary stability to the residents of the property through enforcement of community and program rules, life skills education, some case management services, and enforcement of all property rules and state and federal laws for residents residing at Native American Connections properties. RESPONSIBILITIES: Case management in these communities relies on the collaboration and communication of this case aide, case manager, property manager, and any other outside support systems.
Initiate contact with hard-to-engage residents.
Maintain the daily shift report and document all resident communications.
Complete job readiness tasks, such as assisting residents with online job applications and resume writing.
Organize and facilitate social activities, including creating flyers and promoting events.
Complete daily shift tasks, such as property safety walks and cleaning duties
Assist Maintenance in removing trash from a vacated unit. Clean/replenish soft goods when a unit is ready for move-in.
Manage inventory of soft goods. Notify the Property Manager when goods need to be ordered.
Collaborate on the monthly community meetings and work to improve the payment history, health and safety issues, and resident conduct through the community through one-on-one education of the residents as needed.
Other duties as assigned.
EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:
High School Diploma or GED required.
WORK EXPERIENCE / SKILLS REQUIREMENT:
One year experience in service delivery or any combination of related education, professional training, or work experience that demonstrates the ability to successfully perform duties.
Knowledge of the economic, educational, and social problems of Native Americans and referral services
Must be able to work well with others in a team approach.
Excellent communication skills - written and oral
Experience in working with the Native American population preferred.
Possess and maintain a valid Arizona driver's license and reliable transportation.
MS Office skills
NATIVE AMERICAN PREFERENCE
Preference is given to qualified Native American applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be required.
DRUG FREE WORK PLACE
Native American Connections is a drug free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employee's judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.
FAIR LABOR STANDARDS ACT
This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per work week.
Intake Specialist (Client Service Sales) - Remote
Remote job
Intake Specialist (Client Service - Sales) Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!
Fast-paced, professional environment;
Fulfilling, challenging, and rewarding;
Great team environment;
Paid Holidays, Accrued Paid Time Off (FT only);
Great Medical Benefits Package (FT only);
Wellness Program (FT only);
Competitive Salary $14.50-$16.50 per hour DOE
401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)
As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.
In this role you will:
Build the initial client relationship and confidence in our firm with every prospective client interaction
Take 150 - 200 calls per day in a professional inbound/outbound call center environment
Sign up 4 new cases per day to the firm
Be expected to meet occupancy and adherence goals
Be expected to maintain a minimum call quality score of 90%
Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
Solve problems and maintain confidentiality
Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately
To be successful as an Intake Specialist you will need:
High School Diploma; Degree preferred; or equivalent combination
Call center and customer service experience
Strong people skills
Excellent telephone, communication, and active listening skills
Ability to meet performance standards whether in office or working remotely from home
Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
Minimum 40 WPM typing speed
Multi-tasking skills and the ability to work well under pressure
Detail oriented
Excellent spelling and grammar
Problem analysis and problem-solving
Self-motivated, self-disciplined, able to work with little supervision
Reliability and dependability
Ability to work in fast paced environment
Ability to work in a confidential environment always maintaining client confidentiality
Has professional manner and high energy level, exhibits a positive attitude
Strong organizational skills
Good time management skills
Accepts new ideas and challenges and is highly motivated
Ability to work well with others as a team
Ability to work remotely from home as needed per business needs (see remote requirements)
Sales experience a plus
Fluent Spanish a plus
Minimum Requirements for a Remote Home Office Intake Specialist:
Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
Camera - internal to computer or external
Fast internet connection (20MB+)
Wired Ethernet cable Internet connection in your home office
Land line telephone or good cell phone signal in home office
Quiet, private home office with no distractions during business hours
Reside in Texas
Auto-Apply