How to hire a case management supervisor

How to hire a case management supervisor, step by step

Here's a step-by-step case management supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a case management supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new case management supervisor
• Step 8: Go through the hiring process checklist

What does a case management supervisor do?

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1. Identify your hiring needs

   First, determine the employments status of the case management supervisor you need to hire. Certain case management supervisor roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A case management supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, case management supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of case management supervisors.

   Type of Case Management Supervisor	Description	Hourly rate
   Case Management Supervisor	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$9-44
   Case Aide	A case aide is responsible for supporting the community operations and projects to provide high-quality services for the citizens and assist them with the resources for their daily needs. Case aides are also employed in a health care institution or private households to look for patients and monitor their conditions... Show more	$12-19
   Social Services Case Manager	Social services case managers conduct in-person appointments and phone intake assessments. They manage the organization's documents and report for non-federal grants and federal grants... Show more	$10-21

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Social Work
   • Patients
   • Management Services
   • Foster Care
   • Oversight
   • Rehabilitation
   • Patient Care
   • Utilization Management
   • Crisis Intervention
   • Discharge Planning
   • State Regulations
   • Utilization Review
   • Autism
   • Community Resources

   Check all skills

   Responsibilities:

   • Collaborate with partners including public and private agencies to achieve permanency for children.
   • Develop and direct interdisciplinary morning meetings on patients.
   • Perform admission, concurrent and respective reviews for medical necessity on assign patients.
   • Prepare legal documents and analyze document productions responsive to discovery requests for attorneys specializing in automotive product liability litigation.
   • Conduct intensive case management and quality control for file accuracy in order to ensure HUD regulations are accurately implement.

   More case management supervisor duties

3. Make a budget

   Including a salary range in your case management supervisor job description is one of the best ways to attract top talent. A case management supervisor can vary based on:

   • Location. For example, case management supervisors' average salary in south dakota is 61% less than in california.
   • Seniority. Entry-level case management supervisors 80% less than senior-level case management supervisors.
   • Certifications. A case management supervisor with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a case management supervisor's salary.

   Average case management supervisor salary

   $43,114yearly

   $20.73 hourly rate

   ---

   Entry-level case management supervisor salary

   $19,000 yearly salary

   Updated January 22, 2026

   Average case management supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$84,988	$41
   2	Nevada	$67,893	$33
   3	Connecticut	$56,156	$27
   4	New York	$56,001	$27
   5	Massachusetts	$53,023	$25
   6	Delaware	$49,155	$24
   7	Pennsylvania	$46,803	$23
   8	Colorado	$46,509	$22
   9	Texas	$46,361	$22
   10	Ohio	$40,820	$20
   11	North Carolina	$39,868	$19
   12	Florida	$36,219	$17
   13	Minnesota	$33,837	$16

   Average case management supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Cedars-Sinai	$146,440	$70.40	24
   2	W. R. Berkley	$108,047	$51.95	10
   3	Baptist Health Home Care	$94,486	$45.43	14
   4	BERKLEY TECHNOLOGY SERVICES	$78,200	$37.60	12
   5	VIVA USA	$75,722	$36.40
   6	Centene	$75,684	$36.39	4
   7	International Rescue Committee	$74,745	$35.94	4
   8	Excellus BCBS	$70,819	$34.05	1
   9	Novant Health	$69,144	$33.24	33
   10	Atrium Health Floyd	$68,337	$32.85	28
   11	Delaware State Government	$64,475	$31.00	2
   12	CorVel	$64,045	$30.79	109
   13	Pine Street Inn	$52,778	$25.37	42
   14	LifeBridge Health	$51,905	$24.95
   15	Scripps Health	$50,609	$24.33	6
   16	CalOptima	$48,531	$23.33
   17	HealthPartners	$48,370	$23.25	42
   18	HealthTrust	$47,708	$22.94	4
   19	Guest House of Milwaukee	$44,683	$21.48
   20	LifePoint Health	$44,172	$21.24	153

4. Writing a case management supervisor job description

   A job description for a case management supervisor role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a case management supervisor job description:

   Case management supervisor job description example

   The Supervisor manages the daily operations of a case management unit. As a Thompson leader, they will lead the people (case managers), ensure outcomes (permanency goals and service delivery metrics) and is a herald of our vision: all children healthy, all families thriving, all communities strong.
   Why You'll Love This Job
   Thompson is a nationally accredited nonprofit agency changes the lives of at-risk children and families.
   
   We offers a competitive benefits package to eligible employees, including:
   Health Benefits (medical, dental, and vision insurance) 401K Retirement Paid Time Off, including Volunteer Time Multiple pathways for career growth and personal development (you want to grow, and so do we!) High quality technology for staff including iPhones, Tablets & Laptops (we really like our tech!) Performance based bonuses
   Responsibilities The Supervisor manages the daily operations of a case management unit. The Supervisor identifies and assesses client and family needs with the ultimate goal of permanency; supervises case management and support staff; and coordinates service delivery to meet client needs, program goals and contract objectives. Overall, the Supervisor contributes to a high-performance culture by exhibiting our values and ensuring quality results thru case managers ensuring child safety, well-being, and permanency goals are met.
   
   Overview of Responsibilities:
   Proactive coaching and feedback to ensure professional development and growth of case managers Setting programmatic objectives, defining roles, and prioritizing tasks for direct reports Effective proactive communication in all directions (up, down, sideways) to ensure program needs are met Recruit, interview and selection of top tier talent for their program staff Conduct thorough and well-documented assessments of direct reports performance Proactively address performance issues and replace team members who consistently fall short of delivering on their objectives Create an open and trusting environment where teamwork and collaboration is valued Compliance with the agency Continuous Quality Improvement (CQI) process to ensure program data and outcome goals are met goals are met Act as a role model across the organization for other staff regarding professionalism, positivity and teamwork Required Skills Qualifications:
   Bachelor’s degree in Social Work from an appropriately accredited institution and 4 years of directly related Case Management experience Master’s degree in Social Work from an appropriately accredited institution and two years of directly related Case Management experience Active Florida Certification Board License in Child Welfare Case Management or closely related field. A valid FL driver’s license, at least 3 years of driving with a driver’s license and clean driving record are required. All potential job candidates are required to complete an extensive background check. Salary Range: $60,000 to $64,000
   
   Thompson is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #TCFFfl922

   Copy this example

   

5. Post your job

   There are a few common ways to find case management supervisors for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your case management supervisor job on Zippia to find and recruit case management supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit case management supervisors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new case management supervisor

   Once you've found the case management supervisor candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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