Case manager jobs in Albuquerque, NM - 154 jobs

The Counselor Supervisor will supervise the Counselors and Counselor Interns who provide treatment and casework services to patients in compliance with all applicable laws and regulations and with BayMark policies and procedures. The clinical supervisor will ensure timely documentation of patient services based on plan of care. Must identify other physical, psychological, social and spiritual needs for assigned patients. Supervisor will also manage related expenditures in a fiscally responsible manner in accordance with the company's budget. Responsibilities: * Assigns counselors' caseloads, amends when necessary * Direct and supervise all intake operations * Review intake assessment for quality * Direct pre-admission decisions, case reviews and counseling meetings to ensure services are provided in accordance with policies, procedures and regulatory requirements * Conducts quality assurance file reviews * Ensure efficient and effective delivery of counseling services to all patients * Maintain counseling caseload * Provide direct supervision to clinicians as well as assist in the ongoing supervision of staff through meetings, in-service training's, guest speakers and reviewing literature * Ensures accurate and current clinical records are maintained in accordance with Federal and State Regulations governing NTP clinics * Other related duties as determined by supervisor Qualifications | Education | Certifications: * Required Licensure- Current New Mexico Board licensure as independently licensed clinician and supervisor: LISW/LCSW, LPCC, LMFT, LPAT, and LADAC for substance use disorder (SUD) only. * Previous experience working with chemically dependent individuals. * Must demonstrate a positive, non-judgmental, and accepting attitude toward our patient population * Satisfactory criminal background check & drug screen Benefits: * Competitive salary * Comprehensive benefits package including medical, dental, vision and 401(K) * Generous paid time off and paid holidays * Excellent growth and development opportunities through our counselor career path * Rewarding opportunity with the ability to impact individuals' life What to expect from us: MedMark Treatment Center, a progressive substance abuse treatment program, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. MedMark Treatment Center is committed to providing Equal Employment Opportunities (EEO) and to follow compliance guidelines with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws

Senior Case Manager - Albuquerque, NM Who We Are: Trusted Ally Home Care is a growing multi-state home care agency that specializes in providing nursing and home health aide services to nuclear-exposed employees in the comfort of their homes. TAHC has been serving families and their loved ones since 2010. After witnessing the impact that quality home care services brought to her grandfather's life, our co-founder Candace Honeywell, was determined to bring the same level of care to everyone we serve. Together, with co-founder Alexander Page, they are committed to driving positive change in home health care. Core Values: Passion to Serve Be Your Best Bring Your Best Do the Right Thing Do What it Takes Job Summary: The Home Health Registered Nurse Senior Case Manager will be responsible for managing and coordinating the delivery of patient care in the home health setting. The ideal candidate will have a strong clinical background, excellent communication skills, and extensive experience in case management. They will work closely with multidisciplinary teams to develop and implement individualized care plans while ensuring compliance with regulatory standards and best practices. Major Functions: Lead, Manage, Drive Accountability for Training RN Leadership and Field Staff Coordination and Management of Care Ensure Quality Patient Care, Compliance, and Evidence-Base Practice Provide Direct Patient Care and Timely Documentation Support New Patient Admissions and Interdisciplinary Collaboration Education and Experience Qualifications: Be a registered nurse (R.N.) with a current license in the State of practice. Minimum of 2-3 years of nursing experience required; at least 3 years of experience in home health, case management, supervisory experience, or a related field strongly preferred Proficiency in using electronic health records (EHRs) and medical documentation systems Valid driver's license and/or access to a reliable vehicle or transportation for State travel based on geographical location of clients Additional Information Comprehensive medical, dental, vision, 401k, unlimited PTO benefits package included. We offer a compensation of $85,000-$95,000 base salary + annual Bonus potential based off KPI's Compensation details: 85000-95000 PI847909d392b4-31181-39340970

Description - Uses ability as a skilled specialist to resolve customer issues while maintaining required metrics. Will own complaints from beginning to end, regain customer loyalty and avoid executive escalations. Display expert knowledge on the general aspects of the job. Consistently displays empathy, urgency, ownership, negotiation, and judgment for every customer interaction. Ability to work in both an individual and team capacity. Contribute to a positive team environment with a growth mindset. Responsibilities: Responsible for validating consumer and commercial customer entitlement, log case to provide a resolution or routing and dispatching an end-user to the proper resources. Act as a customer advocate Collaborate with other departments within HP to find solutions. Monitor the service event through completion for compliance. Reviews customer feedback related to customer entitlement, case management, and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis. Leads projects for process or quality improvements (QA & sNPS) and documents changes. Works with escalated customers and drives actions in post incident reviews. Manages multiple tasks or cases simultaneously without supervision. Acts as a mentor and may provide some supervision of other non-exempt employees. May provide input on training material for new and existing processes. Provide training to new and existing employees as needed. Process expert and subject matter expert on standard and nonstandard delivery types. Preserve customer relationships and protect the business. Total customer ownership. (Consumer and Commercial) Education and Experience Required: High school education or equivalent. Preferred 3-5 years applicable experience, or equivalent combination of experience and college education. Prior experience supporting Executive, Commercial and/or Consumer Escalations. Knowledge and Skills: Superior communication skills both written and verbal - Bilingual French/English Experience in customer facing role either remote or face to face Understands internal processes and tools such as USD, Global Newton, Sterling, Serial Number Repository, Serial Number Subassembly Tracker, Part Surfer, Warranty Entitlement, my PRS, S4, Excel, SharePoint, PowerPoint, Outlook, OneNote, WISE, Word, OBS, KCI Text Tool, SpeechMiner, SABA, Sandy, and HP.com. Computer proficiency Problem solving skills Accuracy in data entry Excellent fluency in written and verbal English. Experience in a phone based remote role Familiarity with computer technology Time management skills Oversee compliance with operating procedures and standards Advanced knowledge in call routing and case management processes for both E1 & E2 and obligation systems. Strong understanding of internal processes, tools and usage of such tools in managing daily tasks Organizational skills to manage workflow and tasks Process analysis and documentation Ability to mentor and train new agents Ability to participate or lead in projects for process or quality improvements The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

Job Posting Title: Community Case Manager - Resource Re-Entry Center Department: Behavioral Health Integrated Services Pay Range: $21.15 - $30.13 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services. DUTIES AND RESPONSIBILITIES Conduct initial client interviews and gather case histories to assess needs, addiction severity, and appropriate levels of care. Coordinate with community agencies to schedule and support client participation in treatment and support programs. Support the reliability and effectiveness of client treatment, services, and rehabilitation efforts. Provide case management services by identifying needs and making appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance. Establish and maintain relationships with community partners and professionals to facilitate client support and service delivery. Collaborate with families, justice system personnel, and community resources to support client progress. Transport clients to appointments and other service providers as needed. Maintain accurate and timely case documentation, including case notes and reports. Prepare case files for regular review and participate in quality assurance processes. Deliver program-related services in residential, community, and correctional settings. *The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. MINIMUM QUALIFICATIONS Bachelor's degree in Criminal Justice, Psychology, Sociology, or a related field. One (1) year of work experience in criminal justice, social work, counseling, or a related field. *Any equivalent combination of related education and/or experience may be considered for the above requirements. SUPPLEMENTAL INFORMATION PREFERENCES Licensed Substance Abuse Associate (LSAA) preferred. SCREENING AND COMPLIANCE The offer of this Bernalillo County position requires compliance with the following: Employee must successfully complete the post-offer employment medical examination and background investigation. This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing. Employee must comply with the safety guidelines of the County. Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application. Employee must complete required FEMA training(s) as assigned to position. All positions may be required to work various shifts and scheduled per department needs. WORKING CONDITIONS The majority of essential duties are performed indoors in a temperature-controlled environment. Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties. Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations. Indoor working surface is even and may be carpeted or tiled. Indoor surfaces are typically dry and may involve the use of stairs. Outdoor surface may be even or uneven and may be wet or dry. Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills. Outdoor surfaces may include natural ground, asphalt, or concrete. Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards. Work hazards include high stress level of job and operating of a vehicle. EQUIPMENT, TOOLS, AND MATERIALS Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine. Worker may handle first aid and oxygen equipment on an occasional basis. Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.

Job Posting Title: Community Case Manager - Resource Re-Entry Center Department: Behavioral Health Integrated Services Pay Range: $21.15 - $30.13 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services. DUTIES AND RESPONSIBILITIES * Conduct initial client interviews and gather case histories to assess needs, addiction severity, and appropriate levels of care. * Coordinate with community agencies to schedule and support client participation in treatment and support programs. * Support the reliability and effectiveness of client treatment, services, and rehabilitation efforts. * Provide case management services by identifying needs and making appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance. * Establish and maintain relationships with community partners and professionals to facilitate client support and service delivery. * Collaborate with families, justice system personnel, and community resources to support client progress. * Transport clients to appointments and other service providers as needed. * Maintain accurate and timely case documentation, including case notes and reports. * Prepare case files for regular review and participate in quality assurance processes. * Deliver program-related services in residential, community, and correctional settings. * The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. MINIMUM QUALIFICATIONS * Bachelor's degree in Criminal Justice, Psychology, Sociology, or a related field. * One (1) year of work experience in criminal justice, social work, counseling, or a related field. * Any equivalent combination of related education and/or experience may be considered for the above requirements. SUPPLEMENTAL INFORMATION PREFERENCES * Licensed Substance Abuse Associate (LSAA) preferred. SCREENING AND COMPLIANCE The offer of this Bernalillo County position requires compliance with the following: * Employee must successfully complete the post-offer employment medical examination and background investigation. * This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing. * Employee must comply with the safety guidelines of the County. * Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application. * Employee must complete required FEMA training(s) as assigned to position. * All positions may be required to work various shifts and scheduled per department needs. WORKING CONDITIONS * The majority of essential duties are performed indoors in a temperature-controlled environment. * Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties. * Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations. * Indoor working surface is even and may be carpeted or tiled. * Indoor surfaces are typically dry and may involve the use of stairs. * Outdoor surface may be even or uneven and may be wet or dry. * Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills. * Outdoor surfaces may include natural ground, asphalt, or concrete. * Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards. * Work hazards include high stress level of job and operating of a vehicle. EQUIPMENT, TOOLS, AND MATERIALS * Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine. * Worker may handle first aid and oxygen equipment on an occasional basis. * Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.

Job Description UNM Medical Group, Inc. is hiring for a Medical Case Manager to join our Truman Health Services team. This opportunity is a full-time day shift opening located in Albuquerque, New Mexico. This is a term position. It has an end date of 9.30.2028. Minimum $56,173- Midpoint $70,217* *Salary is determined based on years of total relevant experience. *Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. We are looking for a compassionate and dedicated Medical Case Manager with a strong commitment to providing quality care and support to patients with chronic conditions. Core services provided by Medical Case Manager may include coordination of case with a multidisciplinary team to ensure treatment compliance and evaluating/anticipating ancillary, wrap-around and support services. The chosen candidate must be focused, able to handle multiple activities at once, have excellent written and oral communication skills, exceptional computer skills and be very detail oriented. If you are a detail-oriented and empathetic professional with excellent coordination and communication skills, we encourage you to apply for this rewarding position. Minimum Job Requirements of a Medical Case Manager: High School Diploma or GED plus 4 years of experience working with HIV diagnosed populations, chronic illness populations, or underserved populations. or Associates and/or Community Health Worker Certification and/or Bachelor's degree from an accredited college or university plus 2 years of experience working with HIV diagnosed populations, chronic illness populations, or underserved populations. or Bachelors of Social Work (BSW) or Masters of Social Work (MSW). Verification of education and licensure will be required if selected for hire. Required: Possession of a valid unrestricted NM driver's license. About Truman Health Services: Compassionate & Evidence-Based Treatments: Join an interdisciplinary team that provides patient centered medical care for HIV and gender-affirming primary care. We also provide consult services for Hep-C and PrEP and strive to ensure the highest standards in health care. Holistic & Integrated Approach: Be part of an organization that takes a comprehensive approach, addressing patients' medical, social, and mental health needs with a commitment to their overall well-being. Inclusive & Impactful: With locations in both Albuquerque and Roswell, NM, contribute to a dynamic, LGBTQIA+ affirming environment where you can make a real difference in the lives of New Mexicans. UNM Medical Group, Inc. welcomes people with lived experience to apply. Priority will be provided to candidates who are: • Experienced providing Community Health Worker services to medically and socially complex populations. • Experienced providing social support services to people living with HIV/AIDS. • Experienced working with the LGBTQ+ community. • Experienced working in a community based multi-disciplinary setting. • Bilingual English/Spanish. Duties and Responsibilities of a Medical Case Manager Chronic Care: Serves as liaison, manager and/or advocate for services, placements, referrals and ensures coordination of care, treatment and support within UNMHSC as well as community agencies, such as hospitals, nursing homes, hospices and rehabilitation facilities. Assists clients in developing goals and areas of need, and when required, assists in developing treatment plans which are assessed regularly; conducts medication and mental status assessment and determines required level and frequency of services. Assesses patients, evaluates effectiveness of care plan and progress made by client, participates in patient treatment planning, and case review with patient care providers, when applicable. Coordinates and monitors services, including comprehensive tracking of client activities in relation to care plan. Identifies and provides emergency crisis services as necessary and responds according to accepted crisis intervention methods and techniques; coordinates other services as appropriate. Conducts home, hospital, nursing home and other facility visits to ensure appropriate care coordination and positive patient outcomes. Ensures timely and accurate enrollment and recertification of all Ryan White programs in order to qualify and maintain eligibility for NM Department of Health, UNM Truman Health Services medical care and treatment and UNMTHS pharmacy services. Identifies eligibility and support options for accessing care, treatment and community resources and programs; assists patients with the completion of applications for programs such as disability, SNAP, unemployment, insurance, emergency financial assistance. Facilitates client access to community resources, including locating housing, food, clothing, legal services, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services; assists client to develop natural resources and make contact with social support networks. Acts as the patient's retention specialist providing appointment scheduling, reminder calls, eliminating barriers to avoid missing appointments, including coordination of transportation, and following up regarding missed appointments. Provides information, education, referrals and emotional support to patients in a compassionate, culturally sensitive and professional manner. Documents all client encounters and contacts made on behalf of clients; completes and submits billing documentation as appropriate; maintains comprehensive client files, which may include documents held for safekeeping on behalf of the client. Maintain current knowledge related to HIV and LGBTQ health and psychosocial issues and treatment options available. Maintains and reports applicable statistics regarding programs and client services. Participates in team and staff meetings, trainings and developmental activities as requested. Maintains highest level of patient confidentiality. Performs miscellaneous job-related duties as assigned. Why Join UNM Medical Group, Inc.? Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence. We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone. Benefits: Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package. Insurance Coverage: Includes medical, dental, vision, and life insurance. Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.

Parnall Law Firm, New Mexico's largest Personal Injury law firm, seeks a talented Pre-Litigation Case Manager to join our growing team! Apply today learn why Parnall Law's exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico's best places to work year after year. Location:Albuquerque, NM: In-office work required Benefits Health, dental, & vision insurance Life and long-term disability insurance 401(k) PTO/Select paid holidays Opportunities for community outreach A positive, fulfilling, caring environment where learning and growing are encouraged Annual company goal trip Mission Statement To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others. To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible. To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm. To work and motivate team members according to the values of Parnall Law Firm. RESULTS / OUTCOMES (What you must get done.) Attend weekly firm wide huddle every Monday morning at 8:00 Attend daily team mini huddle Tuesday through Friday at 8:00 am Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data. Contacting new clients within 24 hours of being retained to complete intake questionnaire. Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time. Make sure outstanding tasks do not exceed 50 at any given time. Completing the case analysis within 3 weeks of having insurance confirmations. Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals Submitting demand letters within 2 days of approved client authority. Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline. DUTIES/RESPONSIBILITIES Be familiar with each case in your caseload. Posting all case information and case dates in SmartAdvocate. When necessary, help with property damage claims Speak to adjusters Ensuring health insurance subrogation claims are opened timely, (or getting authority to NOT open them) Ensuring Medicare subrogation claims are open timely on the portal Review and update/edit evaluation forms and demand packages before attorney meets with client. Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol. Calendar all case information pursuant to the calendaring protocol. Answer incoming calls via the Final Call Group Perform backup intake calls in accordance with intake protocol. Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings. Work with all staff assigned to your cases to move the case to a desired conclusion. Keep client updated with copies of file documents. Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.) Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape. Follow and maintain all firm policies and procedures. Requirements Minimum 2 years personal Injury case management experience (Legal Assistant and medical field/behavioral health experience will not be considered) Strong understanding of state, local, and federal court rules. Strong Empathy for injured clients Exceptional communication skills, verbal and written. Empathy for our injured clients. Confidence and motivation to exceed expectations. Professional attire and demeanor. Desire to learn, develop, and motivate team members. Team player Excellent organizational and time-management skills. Ability to be available to work during business hours (Monday-Thursday 8:00-5:00 and Friday 8:00-4:00) Ability to pass a background check Parnall Law Firm is an Equal Opportunity Employer #SUPABQ

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. This is a full-time, hybrid position. The candidate must be located in the Albuquerque, New Mexico area due to regular local travel for in-person patient appointments. Bilingual (English/Spanish) highly desired. Perks: Full and comprehensive benefits program, 24 days of paid vacation/holidays in your first year plus sick days, home office equipment including laptop and desktop monitor, mileage and travel reimbursement, Employee Assistance and Referral Program, and hands-on workers' compensation case management training. Join our compassionate team and help make a positive difference in an injured person's life. As a Field Case Manager, you will work closely with treating physicians/providers, employers, customers, legal representatives, and the injured/disabled person to create and implement a treatment plan that returns the injured/disabled person back to work appropriately, ensure appropriate and cost-effective healthcare services, achievement of maximum medical recovery and return to an optimal level of work and functioning. In this role, you will: * Demonstrate knowledge, skills, and competency in the application of case management standards of practice. * Use advanced knowledge of types of injury, medications, comorbidities, treatment options, treatment alternatives, and knowledge of job duties to advise on a treatment plan. * Interview disabled persons to assess overall recovery, including whether injuries or conditions are occupational or non-occupational. * Collaborate with treating physicians/providers and utilize available resources to help create and implement treatment plans tailored to an individual patient. * Work with employers and physicians to modify job duties where practical to facilitate early return to work. * Evaluate and modify case goals based on injured/disabled person's improvement and treatment effectiveness. * Independently manage workload, including prioritizing cases and deciding how best to manage cases effectively. * Complete other duties, such as attend injured worker's appointments when appropriate, prepare status updates for submittal to customers, and other duties as assigned. Qualifications * Education: Associates Degree or Bachelor's Degree in Nursing or related field. * Experience: 2+ years clinical practice preferred. Workers' compensation-related experience preferred. * Skills: Ability to advocate recommendations effectively with physicians/providers, employers, and customers. Ability to work independently. Knowledge of basic computer skills including Excel, Word, and Outlook Email. Proficient grammar, sentence structure, and written communication skills. * Certifications, Licenses, Registrations: * Active Registered Nurse (RN) license required. Must be in good standing. * URAC-recognized certification in case management (CCM, CDMS, CRC, CRRN or COHN, COHN-S, RN-BC, ACM, CMAC, CMC). * Travel: Must have reliable transportation and be able to travel to and attend in-person appointments with injured workers in assigned geography. * Internet: Must have reliable internet. * Transportation: Must have reliable transportation and be able to travel to and attend in-person appointments with injured workers in assigned geography. Benefits We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $75,000 - $83,000 annually. In addition to the base salary, you will be eligible to participate in our productivity-based bonus program. Your total compensation, including base pay and potential bonus, will be based on a number of factors including skills, experience, education, and performance metrics. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-AC1 #FCM Registered Nurse (RN), Nursing, Home Care Registered Nurse, Emergency Room Registered Nurse, Clinical Nurse, Nurse Case Manager, Field Case Manager, Medical Nurse Case Manager, Workers' Compensation Nurse Case Manager, Critical Care Registered Nurse, Advanced Practice Registered Nurse (APRN), Nurse Practitioner, Case Management, Case Manager, Home Healthcare, Clinical Case Management, Hospital Case Management, Occupational Health, Patient Care, Utilization Management, Acute Care, Orthopedics, Rehabilitation, Rehab, CCM, Certified Case Manager, CDMS, Certified Disability Management Specialist, CRC, Certified Rehab Certificate, CRRN, Certified Rehab Registered Nurse, COHN, Certified Occupational Health Nurse, CMC, Cardiac Medicine Certification, CMAC, Case Management Administrator Certification, ACM, Accredited Case Manager, MSW, Masters in Social Work, URAC, Vocational Case Manager

Full-time Description Every year hundreds of thousands of men and women who served our country sleep in the streets and millions more struggle every day to keep afloat; if you have a degree or case management experience and want to help these veterans, then you belong with us at Goodwill Industries of New Mexico (GINM) as a Veterans' housing case manager. GINM is a part of a national effort to end veteran homelessness, since 2011 and has helped cut the national number of veterans experiencing homelessness almost in half! GINM is a non-profit corporation with 16 stores throughout the state and the Supportive Services for Veteran Families (SSVF) program is one of the largest community-based social services programs that we offer. Our team members use SSVF to provide case management, financial assistance, healthcare navigation, legal services, and community advocacy along with a heaping dose of compassionate care to find and save veterans' homes. Individuals with lived experience with homelessness and/or military service are strongly encouraged to apply. Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, work-life balance, alongside other benefits. Starts at $23/hour, negotiable depending on qualifications, guaranteed 38 hours a week. Essential Duties and Responsibilities: Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work. Travel as required based on caseload, scope of work. Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures. Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services. Builds and maintains collaborative relationships with community agencies. Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner. Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting. Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract. Completes, verifies and submits monthly billing according to established timeframes. Ensures accurate caseload by closing all inactive cases on a monthly basis. Attends staff meetings; provides updates on persons served with complex issues and receives new referrals. Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations. Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops. Ensures HIPAA compliance. Responsible for the safety of all persons served under his/her supervision. Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. Maintains confidentiality of all privileged information. Performs other incidental and related duties as required and assigned. Requirements Knowledge of organizational practices, policies and procedures and compliance with same. Knowledge of and compliance with all safety policies and procedures. Knowledge of applicable federal, state, county and local laws, regulations, and requirements. Knowledge of Americans with Disabilities Act (ADA). Knowledge of outreach services and activities, funding agencies, and community health care and vocational services. Skill in operating various word-processing, spreadsheets, and database software programs. Skill in gathering, analyzing, and organizing information. Skill in working effectively under pressure. Ability to plan, implement, and evaluate individual client care programs. Ability to drive safely and efficiently. Ability to travel around Albuquerque metropolitan area and outlying areas around the state. Ability to exhibit excellent customer service skills. Ability to read, write, and understand English. Ability to carry out instructions in verbal and written format. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to maintain confidentiality. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and client. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. Bachelor's Degree in social services or related human services field, preferred. (Other educational requirements may be required by funding source). One to three years' work experience in case management or social work is preferred. CCM, CRC or MSW preferred. Ability to acquire CPR and First Aid certification. Bilingual preferred. Salary Description $23/hour

Our hospital provides high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve. The Case Manager works with physicians and multidisciplinary team members to develop a plan of care for assigned patients. Ensures patient is progressing towards desired outcomes by monitoring care through assessments and/or patient records. Identifies and resolves barriers that hinder effective patient care. Actively involved in discharge planning process. This position must integrate company values into daily practice. Essential Functions: Communicates, collaborates, and coordinates with team members to provide quality patient care and to ensure positive patient outcomes. Facilitates communication during interdisciplinary team conference. Responsible for accreditation standards and adheres to all standards set forth by the State and accrediting agencies of TJC and CMS. Documents communication and coordination or patient activities, medical necessity, and post discharge equipment and support needs in the health care record. Supports and facilitates length of stay management. Conducts utilization reviews. Communicates appropriate information for timely updates and authorizations with payors. Ensures the outcome of this information is timely communicated to clinical team and administration. May be required to work during inclement weather and other staffing emergencies. Provides an environment conducive to safety for patients, visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved safety and Infection Prevention standards. Performs other duties as assigned to support overall effectiveness of the organization. Minimum Job Requirements Minimum Education & Experience: Two years' recent relevant experience required. Acute care setting preferred. Bachelor's degree preferred. Required Licenses, Certifications, and/or Documentation: Current state clinical licensure required. Must maintain acceptable driving record, current driver's license, and insurability. Required Knowledge, Skills, and Abilities: Demonstrates an understanding of treatment costs and financial support as they relate to quality and efficiency. Demonstrates critical thinking skills: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Knowledge of community resources to meet post-discharge clinical and social needs. Knowledge of clinical operations and procedures. Ability to establish and maintain pro-active relationships with internal interdisciplinary team members, insurance companies, physicians, referral sources, community service organizations and health care facilities. Ability to maintain quality, safety, and/or infection prevention standards. Demonstrates general computer skills including data entry, word processing, email, and record management. Effective organizational and time management skills. Effective written and verbal communication skills. Ability to maintain proper levels of confidentiality. Ability to work closely and professionally with others at all levels of the organization. Physical Requirements Over the Course of a Shift: A significant amount of standing and walking. Lifting/exerting of up to 25 lbs. Possible exposure to bodily fluids. Visual acuity required for patient assessment and documentation. Acute hearing required for accurate patient assessment. Sufficient manual dexterity to operate equipment and computer keyboard. Close vision and the ability to adjust focus.

Job Description ABOUT US: Founded in 2022, ForzaCare is a purpose-driven organization that helps injured individuals recover faster and return to work safely through coordinated, clinically appropriate care. Our name reflects our mission - Forza means "strength," representing the power of our team, and Care reflects our compassion for those we serve. ForzaCare is proud to be part of Ethos Risk Services, a leading national provider of investigative and risk mitigation solutions. Together, we're expanding our reach and strengthening our ability to deliver exceptional service across the workers' compensation industry. Learn more about ForzaCare and Ethos partnership here. JOB SUMMARY: As a Field Medical Case Manager at ForzaCare, you'll help injured workers navigate their recovery and return to work. You'll act as the central point of coordination, connecting the injured worker, medical providers, employers, and insurance carriers to ensure timely, transparent, and effective care management. This role is ideal for licensed nurses or certified rehabilitation counselors. While prior experience in workers' compensation is strongly preferred, those who have it will find their background especially valuable in this role. KEY RESPONSIBILITIES: Coordinate care between medical providers, employers, insurance carriers, and injured workers. Attend appointments with the injured workers, which may include visiting employers and injured workers at their place of employment. Develop, document, and monitor individualized recovery goals and return-to-work plans. Provide consistent communication and detailed progress reports to clients and stakeholders. Ensure all case management work meets or exceeds customer and compliance requirements. Build and maintain strong relationships with clients, providers, and internal team members. QUALIFICATIONS: Education & Licensure: Active Registered Nurse (RN) or Certified Rehabilitation Counselor (CRC) license with associated college degree is required. Additional certifications such as CCM, CIRS, or other case management credentials are preferred. Must comply with all state-specific licensure and certification requirements. Prior experience in workers' compensation case management is strongly preferred. Valid driver's license, reliable transportation, and auto insurance with ability to travel to appointments. Skills & Attributes: At ForzaCare, we look for professionals who embody our values and thrive in a collaborative, purpose-driven environment: Motivated -You take pride in exceeding goals and continuously improving. Organized - You can manage a fast-paced workload and multiple priorities with ease. Collaborative - You communicate clearly and work well with diverse teams and stakeholders. Committed - You uphold ForzaCare's mission to deliver high-quality, compassionate care and comply with all safety, ethical, and professional standards. ForzaCare is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic. Job Posted by ApplicantPro

Job Description About Us Vocational Rehabilitation Specialists Inc. (VRSI) is a nationally recognized provider of Veteran employment and rehabilitation services. With decades of experience delivering results through Department of Labor and VA-funded initiatives, our team uses Veteran-centric, trauma-informed, evidence-based practices to empower individuals to achieve career and educational goals. As we prepare for national expansion under the federal Chapter 36 PCPG contract, we are building a roster of qualified Vocational Rehabilitation Counselors who can support service delivery in key U.S. cities. Position Overview This opportunity is available in two forms: Independent Contractor (1099): Flexible, project-based role ideal for professionals managing private practice or seeking supplemental income. Limited W2 Direct Hire: In select areas, W2 employment may be offered based on regional demand and operational fit. This position requires access to a private, professional space where Veterans can be seen in person, in compliance with VA contract requirements. Some services may be delivered virtually, but this is not a fully remote role. Key Responsibilities Conduct vocational assessments and develop Personalized Development Plans (PDPs) Guide Veterans through career exploration, job search strategies, and training options Leverage ROI and labor market insights to shape planning Coordinate with VA teams, local service providers, and workforce partners Maintain secure records in accordance with VA and federal guidelines Deliver services in a trauma-informed, Veteran-first manner Minimum Qualifications (Per VA Requirement) Must meet one of the following: Master's Degree in rehabilitation counseling, psychology, social work, or related human services + 1 year of relevant experience Bachelor's Degree in related field + 2 years of experience in employment counseling, case management, or workforce development Preferred Qualifications Experience working with Veterans, military-connected populations, or underserved communities Knowledge of VA systems, employment programs, and case management Ability to work autonomously and manage caseloads in the field

Under the general supervision of the Elderly Services Program Director, the incumbent will provide comprehensive case management activities for elders, disabled adults, and their families to improve their quality of life and provide access to resources both locally and regionally to maintain the highest level of functionality so clients may age in place within the community. Incumbent must effectively interpret program services and perform tasks directly related to community elder clients (aged 50 years and older). Services will focus on the enhancement and improvement of the daily lifestyles of the elder population. Incumbent will be required to develop care plans for respective clients to address individual needs and supports. Interpret a variety of service reports and data bases (i.e. SAMs, OAAPS, etc.) to ensure that all service needs are delivered and recorded. Incumbent will be required to work with other program staff and organizational programs in capturing and recording data and information related to elder clients, their stated needs, and in the planning and scheduling of case management activities. Incumbent will also be responsible for implementing Family Caregiver activities, events, and responsibilities to ensure that both the client and the caregiver are supported. The position requires a high level of visibility within the community which requires excellent communication and interpersonal skills which are vital in maintaining a rapport with community elders, the general public, and agencies providing services. Incumbents contacts will include but are not limited to Tribal Council, Tribal Administration, Tribal Programs staff, Federal, State, and County agency representatives, elders of the community, and the general public. Duties: Facilitates client access to community and agency resources including but not limited to activities and services to establish social support networks, meet individual client needs to address emotional/mental health wellbeing; Assists clients and families in developing goals and care plans in areas of identified client needs. This includes providing interpretation, guidance and preparation for assistance/support applications. Conducts regular follow up to ensure goals are met and care plans are followed. Organize, facilitate and evaluate service delivery/care plans while conveying information and options which best meet the clients mental, physical, and emotional well-being. In collaboration with other elderly services program staff, participates in conducting initial assessments/intake for new clients, annual 12 month and 6 month re-assessments for enrolled clients to ensure regular updates on client information and care plans. Prepare notes for client files to ensure that delivered services and supports are properly documented and recorded. Provide direct supervision to the Data Entry Clerk/Outreach Worker position to ensure compliance with organizational policies and procedures and to ensure that staff member is sufficiently fulling the duties and responsibilities of their position. Enter service data into the SAMS/Harmony data base to ensure all services data is entered properly. Review data of entered by the Outreach Worker/Data Entry Clerk to ensure the accuracy of the entered units of service. Conduct regular in-person congregate setting and home visits with clients to ensure their needs are being met, to ensure proper communication, and to ensure that they feel safe and supported. Advocate for elder clients to ensure they receive the appropriate services and support. Educate elder clients and their families on available resources, services, and support options. Assist clients in making informed decisions through advocacy and information. Documents all client encounters, and contacts made on behalf the client(s) and program to ensure proper documentation of case related information. Maintain comprehensive client files which includes management of formal and confidential documents held for safe keeping on behalf of the client. Respond to information access and retrieval requests from authorized individuals following all stated confidentiality guidelines. In collaboration with other program staff, incumbent will plan and organize promotional activities to include but not limited to public education, group presentations, health fair participation, and development and dissemination of flyers, brochures, and newsletters. Determines client needs through target assessments and works with program staff and other resources to plan/coordinate care and activities in an effort to improve the quality of life for elder clients. Work with resource agencies on coordinated service provisions to promote the expansion of existing programs for social support, and educational activities for all enrolled clients and their families. Manage the public relations for the Elder Services Program through the development of fliers, social media posts, and program brochures/newsletters. Provide up to date program and service information to all Homebound and Congregate elder clients. Develop and maintain automated data bases, summary reports, and graphics using various software packages in support of Program activities, operations and grant proposals. Attend meetings, trainings, and sessions concerning client services and other federal, state, or county meetings relating to the Elderly Services Program as directed. May be required to attend evening and/or weekend meetings. Assist in scheduling appointments for clients, and assist program staff with follow-up cases to ensure that care plans are carried out and regularly evaluated. Interpret, support, and advocate for elders. Participate in all emergency drills and environmental safety activities. Attend and participate in grantee-sponsored trainings, program pre-service and in-service trainings, and other continuing education, career and professional development opportunities. Participate in the program's self-evaluation process and grantee monitoring visits and comply with any applicable Program Improvement Plans that are developed. Participate in general staff meetings and other meetings, conferences, and events planned by the grantees, and the program director. Assist the Activities Planner as directed by the Program Director, in providing transportation and physical assistance services to elders for special functions and activities held off site. Additional Responsibilities: This position description in no way states or implies that these are the only duties performed by this employee. He or she will be required to follow any other instructions or to perform any other duties requested or assigned by his or her supervisor. Qualifications: Education:High School diploma or general education degree (GED); and at least two years related work experience and training in case management, advocacy, and the psychological aspects of care. It is preferred that the incumbent have strong knowledge, certification, and training in areas of health care, social programs, and community resources. Experience working with the elderly population to provide translation and interpretation in the Keres language which allows for accurate data collection. Experience/Basic Knowledge:To perform the duties of this position successfully, an individual must be able to perform each essential duty effectively. The requirements listed are a viable assessment of knowledge, skills, and abilities necessary for job performance. Reasonable accommodations may be made to enable individuals with special needs, limitations and/or disabilities to perform the essential functions: Knowledge of the rules and regulations related to the confidentiality of sensitive client and program information. Some knowledge of HIPPA regulations related to confidentiality and strict adherence to maintaining client information. Knowledge and strict adherence to Tribal, State, Federal and Local Policies and Procedures governing all facets of operating a compliant and effective Elderly Services Program. Must possess strong knowledge in case management activities including proficiency in maintaining accurate documentation and care records. Knowledge of case management principles including knowledge and experience working with elder clients in dealing with the psychological and emotional aspects of care. Knowledge of community and external resources and services available for the elderly population. Ability to communicate effectively with employees, elders, agency representatives, medical providers, and the general public using tact, courtesy, and common sense. Ability to monitor, assess, and track/record client progress against the care plan and make changes necessary to meet the clients needs. Must have the ability to present progress and changes in writing and orally. Ability to establish and maintain effective working relationships with employees, elders, agency representatives, and the general public. Must be able to positively respond to stressful situations involving elder client services. Must possess strong interpersonal, problem solving, planning, time management and organizational skills. Must have the ability to exercise extreme patience and sensitivity while working with the elder population; and have the ability to resolve conflicts effectively. Knowledge of records management and maintenance techniques; ability to read, translate, and interpret documents. Knowledge of office administration functions. Ability to understand and execute oral and written instruction. Knowledge of basic grammar, spelling, punctuation, and required formats. Must possess effective written and verbal communication skills. Demonstrated expertise in operating standard office equipment such as computers, typewriters, calculators, fax machines, and copy machines. Ability to utilize and apply software such as word processing, spreadsheets, graphics, desktop publishing, internet access and retrieval and database management. Ability to work independently in a fast paced environment, manage a high volume of work, set priorities and meet deadlines. Knowledge of basic rules, procedures, and practices for correspondence preparation and control, mail distribution, filing systems, records management, travel regulations, and other administrative functions. Ability to maintain a high level of accuracy in preparing and entering information with attention to detail. Knowledge of the Customs and Mores of the Pueblo of San Felipe and willingness to adhere to the practices with respect. Required Licenses/Certifications:MUST HAVE VALID NM DRIVERS LICENSE AND BE INSURABLE. Must be willing to work towards obtaining case manager certification. Physical Requirements:The individual is frequently required to sit for long periods of time. Occasionally required to walk, lift and /or move light to heavy boxes, and equipment when necessary. He/she will be required to escort elderly clients. Must have manual dexterity to enter/retrieve information and compile reports from a computer. Bends and stoops regularly. Preferences:Keres language speaker preferred. Demonstrate ability to conduct public speaking and oral presentations on a one on one basis, and/or small group situations to elders, agency representatives, and other employees of the Tribal organization. Must have the ability to speak the Keres language fluently for the purposes of translation and interpretation. Working Conditions: The work is performed primarily indoors in an office setting requiring hand/eye coordination in the operation of office equipment. Due to the nature of the work, the incumbent is required to be able to walk, bend, stoop, lift, carry, etc. and will occasionally be exposed to outside weather conditions while performing duties and carrying out the scope of work. The work area is adequately lighted, heated and ventilated. Some local and distance travel is be required. Work involves some in/out of state travel to attend meetings, trainings, and conferences. Local travel is required to conduct home visits and deliver meals to home bound clients with potential exposure to pets/animals, disease, unsanitary conditions, and traffic hazards. The incumbent may be faced with constant interruptions and must meet the demands of caregivers, elderly clients, and the general public. Work environment is a drug free work place. Additional Info: Supervision and Guidelines:Work is performed under the general supervision of the Elderly Services Program Director. Incumbent will be responsible for providing daily supervision and oversight of the Outreach Worker/Data Entry Clerk position to ensure accurate data collection and documentation further ensuring that outreach services and supports reach those with the greatest need. Work performance is evaluated through periodic checks of adequacy and timeliness of services provided and outcomes achieved. The Pueblo of San Felipe Organizational Policies and Procedures in conjunction with the programs standard operating procedures will serve as guidance documents in day to day operations and management of the incumbent.

**Job Summary and Responsibilities** Licensed Counselors at the St. Joseph's Sobriety Program provide individual and group counseling services to adults participating in alcohol and/or drug addiction. This role includes responsibility for conducting intake assessments, developing treatment plans, and facilitating trauma-informed, evidence-based care. Counselors also support family engagement, parenting education, and coordination of wraparound services within a collaborative team environment. \#LI-CHI **Job Requirements** + Conduct initial intake assessments to determine the appropriate level of care using the ASAM criteria. + Develop individualized, strengths-based treatment plans in collaboration with clients. + Provide weekly individual and group counseling services utilizing evidence-based approaches, including CRA, CBT, and MI. + Facilitate parenting, relapse prevention, and recovery-focused group sessions. + Support 12-Step recovery participation and facilitate or refer to Al-Anon-informed groups. + Complete clinical documentation, progress notes, treatment plans, and discharge summaries in accordance with NMAC and Medicaid standards. + Collaborate with case managers, peer support staff, and community partners to coordinate holistic care. + Provide crisis intervention, safety planning, and referrals to higher levels of care as needed. + Participate in weekly case reviews, staff meetings, and clinical supervision. + Ensure culturally competent, family-centered service delivery aligned with trauma-informed principles. **Qualifications:** + Credential: LADAC required. LPCC, LISW, LMHC, or LMSW preferred. + Bilingual - Spanish/English + Education: Bachelor's or Master's degree in Counseling, Social Work, Psychology, or a related behavioral health field. + Experience: At least 5 years of clinical experience in substance and/or alcohol addiction. **Where You'll Work** CommonSpirit St. Joseph's Children is located in Albuquerque, New Mexico. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community. \#LI-CHI **Pay Range** $26.70 - $39.71 /hour We are an equal opportunity employer.

The Social Worker collaborates with the multidisciplinary team and provides input in the development of the IHP/IEP for students requiring social work intervention and support in the school setting. Minimum Requirements: + Holds a Professional Educator License with School Social Worker (SSW) endorsement as required by state, contract and/or facility + May be required to have MSW or LCSW per state, contract or facility + Complies with all relevant professional standards of practice + Current CPR if applicable + TB questionnaire, PPD or chest x-ray if applicable + Current Health certificate (per contract or state regulation) + Must meet all federal, state and local requirements + Must be at least 18 years of age Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Compassionate Substance Abuse Counselor Needed! Substance abuse counselor will be in charge with assisting patients through medically assisting treatments and offering techniques for handling opioid addiction. Counselor conducts individual sessions and group sessions to assist with crisis management and coping strategies. Counselor will evaluate patients' progress during counseling and collaborate with doctors, nurses and other counselors to assist the patients' achieving overall outcome. Responsibilities: * Provide individual and group counseling services; direct service hours at regularly scheduled intervals; coordinate all services throughout treatment * Ensure efficient and effective delivery of counseling services to all patients * Conducts individual initial assessment and evaluation interviews for service eligibility determination * Completes Bio-psychosocial assessment. * Respond, as needed, to patient grievances and complaints * Develop aftercare plans and discharge plans * Other related duties as determined by supervisor Qualifications: * Must have current LSAA, LADAC, LMHC, LMSW, LPCC, LCSW or LMFT * Satisfactory criminal background check and drug screen Benefits: * Competitive salary * Comprehensive benefits package including medical, dental, vision and 401(K) * Generous paid time off and paid holidays * Excellent growth and development opportunities through our counselor career path * Rewarding opportunity with the ability to impact individuals' life What to expect from us: MedMark Treatment Centers, a BayMark Health Services company, is a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

UNM Medical Group, Inc. is hiring for a Medical Case Manager to join our Truman Health Services team. This opportunity is a full-time day shift opening located in Albuquerque, New Mexico. Minimum $56,173- Midpoint $70,217* *Salary is determined based on years of total relevant experience. *Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. We are looking for a compassionate and dedicated Medical Case Manager with a strong commitment to providing quality care and support to patients with chronic conditions. Core services provided by Medical Case Manager may include coordination of case with a multidisciplinary team to ensure treatment compliance and evaluating/anticipating ancillary, wrap-around and support services. The chosen candidate must be focused, able to handle multiple activities at once, have excellent written and oral communication skills, exceptional computer skills and be very detail oriented. If you are a detail-oriented and empathetic professional with excellent coordination and communication skills, we encourage you to apply for this rewarding position. Minimum Job Requirements of a Medical Case Manager: High School Diploma or GED plus 4 years of experience working with HIV diagnosed populations, chronic illness populations, or underserved populations. or Associates and/or Community Health Worker Certification and/or Bachelor s degree from an accredited college or university plus 2 years of experience working with HIV diagnosed populations, chronic illness populations, or underserved populations. or Bachelors of Social Work (BSW) or Masters of Social Work (MSW). Verification of education and licensure will be required if selected for hire. Required: Possession of a valid unrestricted NM driver's license. About Truman Health Services: Compassionate & Evidence-Based Treatments: Join an interdisciplinary team that provides patient centered medical care for HIV and gender-affirming primary care. We also provide consult services for Hep-C and PrEP and strive to ensure the highest standards in health care. Holistic & Integrated Approach: Be part of an organization that takes a comprehensive approach, addressing patients' medical, social, and mental health needs with a commitment to their overall well-being. Inclusive & Impactful: With locations in both Albuquerque and Roswell, NM, contribute to a dynamic, LGBTQIA+ affirming environment where you can make a real difference in the lives of New Mexicans. UNM Medical Group, Inc. welcomes people with lived experience to apply. Priority will be provided to candidates who are: Experienced providing Community Health Worker services to medically and socially complex populations. Experienced providing social support services to people living with HIV/AIDS. Experienced working with the LGBTQ+ community. Experienced working in a community based multi-disciplinary setting. Bilingual English/Spanish. Duties and Responsibilities of a Medical Case Manager Chronic Care: Serves as liaison, manager and/or advocate for services, placements, referrals and ensures coordination of care, treatment and support within UNMHSC as well as community agencies, such as hospitals, nursing homes, hospices and rehabilitation facilities. Assists clients in developing goals and areas of need, and when required, assists in developing treatment plans which are assessed regularly; conducts medication and mental status assessment and determines required level and frequency of services. Assesses patients, evaluates effectiveness of care plan and progress made by client, participates in patient treatment planning, and case review with patient care providers, when applicable. Coordinates and monitors services, including comprehensive tracking of client activities in relation to care plan. Identifies and provides emergency crisis services as necessary and responds according to accepted crisis intervention methods and techniques; coordinates other services as appropriate. Conducts home, hospital, nursing home and other facility visits to ensure appropriate care coordination and positive patient outcomes. Ensures timely and accurate enrollment and recertification of all Ryan White programs in order to qualify and maintain eligibility for NM Department of Health, UNM Truman Health Services medical care and treatment and UNMTHS pharmacy services. Identifies eligibility and support options for accessing care, treatment and community resources and programs; assists patients with the completion of applications for programs such as disability, SNAP, unemployment, insurance, emergency financial assistance. Facilitates client access to community resources, including locating housing, food, clothing, legal services, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services; assists client to develop natural resources and make contact with social support networks. Acts as the patient s retention specialist providing appointment scheduling, reminder calls, eliminating barriers to avoid missing appointments, including coordination of transportation, and following up regarding missed appointments. Provides information, education, referrals and emotional support to patients in a compassionate, culturally sensitive and professional manner. Documents all client encounters and contacts made on behalf of clients; completes and submits billing documentation as appropriate; maintains comprehensive client files, which may include documents held for safekeeping on behalf of the client. Maintain current knowledge related to HIV and LGBTQ health and psychosocial issues and treatment options available. Maintains and reports applicable statistics regarding programs and client services. Participates in team and staff meetings, trainings and developmental activities as requested. Maintains highest level of patient confidentiality. Performs miscellaneous job-related duties as assigned. Why Join UNM Medical Group, Inc.? Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence. We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone. Benefits: Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package. Insurance Coverage: Includes medical, dental, vision, and life insurance. Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.

Job DescriptionParnall Law Firm, New Mexico's largest Personal Injury law firm, seeks a talented Pre-Litigation Case Manager to join our growing team! Apply today learn why Parnall Law's exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico's best places to work year after year. Location:Albuquerque, NM: In-office work required Benefits Health, dental, & vision insurance Life and long-term disability insurance 401(k) PTO/Select paid holidays Opportunities for community outreach A positive, fulfilling, caring environment where learning and growing are encouraged Annual company goal trip Mission Statement To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others. To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible. To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm. To work and motivate team members according to the values of Parnall Law Firm. RESULTS / OUTCOMES (What you must get done.) Attend weekly firm wide huddle every Monday morning at 8:00 Attend daily team mini huddle Tuesday through Friday at 8:00 am Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data. Contacting new clients within 24 hours of being retained to complete intake questionnaire. Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time. Make sure outstanding tasks do not exceed 50 at any given time. Completing the case analysis within 3 weeks of having insurance confirmations. Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals Submitting demand letters within 2 days of approved client authority. Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline. DUTIES/RESPONSIBILITIES Be familiar with each case in your caseload. Posting all case information and case dates in SmartAdvocate. When necessary, help with property damage claims Speak to adjusters Ensuring health insurance subrogation claims are opened timely, (or getting authority to NOT open them) Ensuring Medicare subrogation claims are open timely on the portal Review and update/edit evaluation forms and demand packages before attorney meets with client. Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol. Calendar all case information pursuant to the calendaring protocol. Answer incoming calls via the Final Call Group Perform backup intake calls in accordance with intake protocol. Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings. Work with all staff assigned to your cases to move the case to a desired conclusion. Keep client updated with copies of file documents. Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.) Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape. Follow and maintain all firm policies and procedures. Requirements Minimum 2 years personal Injury case management experience (Legal Assistant and medical field/behavioral health experience will not be considered) Strong understanding of state, local, and federal court rules. Strong Empathy for injured clients Exceptional communication skills, verbal and written. Empathy for our injured clients. Confidence and motivation to exceed expectations. Professional attire and demeanor. Desire to learn, develop, and motivate team members. Team player Excellent organizational and time-management skills. Ability to be available to work during business hours (Monday-Thursday 8:00-5:00 and Friday 8:00-4:00) Ability to pass a background check DOEParnall Law Firm is an Equal Opportunity Employer #SUPABQ

Every year hundreds of thousands of men and women who served our country sleep in the streets and millions more struggle every day to keep afloat; if you have a degree or case management experience and want to help these veterans, then you belong with us at Goodwill Industries of New Mexico (GINM) as a Veterans' housing case manager. GINM is a part of a national effort to end veteran homelessness, since 2011 and has helped cut the national number of veterans experiencing homelessness almost in half! GINM is a non-profit corporation with 16 stores throughout the state and the Supportive Services for Veteran Families (SSVF) program is one of the largest community-based social services programs that we offer. Our team members use SSVF to provide case management, financial assistance, healthcare navigation, legal services, and community advocacy along with a heaping dose of compassionate care to find and save veterans' homes. Individuals with lived experience with homelessness and/or military service are strongly encouraged to apply. Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, work-life balance, alongside other benefits. Starts at $23/hour, negotiable depending on qualifications, guaranteed 38 hours a week. Essential Duties and Responsibilities: * Adherence to the attendance and punctuality policies of Goodwill. * Exhibit excellent customer service skills as related to your position. * Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work. * Travel as required based on caseload, scope of work. * Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures. * Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services. * Builds and maintains collaborative relationships with community agencies. * Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner. * Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting. * Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract. * Completes, verifies and submits monthly billing according to established timeframes. * Ensures accurate caseload by closing all inactive cases on a monthly basis. * Attends staff meetings; provides updates on persons served with complex issues and receives new referrals. * Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations. * Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops. * Ensures HIPAA compliance. * Responsible for the safety of all persons served under his/her supervision. * Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy. * Maintains confidentiality of all privileged information. * Performs other incidental and related duties as required and assigned. Requirements * Knowledge of organizational practices, policies and procedures and compliance with same. * Knowledge of and compliance with all safety policies and procedures. * Knowledge of applicable federal, state, county and local laws, regulations, and requirements. * Knowledge of Americans with Disabilities Act (ADA). * Knowledge of outreach services and activities, funding agencies, and community health care and vocational services. * Skill in operating various word-processing, spreadsheets, and database software programs. * Skill in gathering, analyzing, and organizing information. * Skill in working effectively under pressure. * Ability to plan, implement, and evaluate individual client care programs. * Ability to drive safely and efficiently. * Ability to travel around Albuquerque metropolitan area and outlying areas around the state. * Ability to exhibit excellent customer service skills. * Ability to read, write, and understand English. * Ability to carry out instructions in verbal and written format. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. * Ability to work extended hours and various work schedules. * Ability to maintain confidentiality. * Ability to work independently and demonstrate time management skills. * Ability to handle multiple tasks and meet deadlines. Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and client. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. * Bachelor's Degree in social services or related human services field, preferred. (Other educational requirements may be required by funding source). * One to three years' work experience in case management or social work is preferred. * CCM, CRC or MSW preferred. * Ability to acquire CPR and First Aid certification. * Bilingual preferred. Salary Description $23/hour