Case manager jobs in Asheville, NC - 147 jobs

Premier Pain Solutions seeks a dedicated and experienced Worker's Compensation Case Manager to join our medical office team. As a crucial liaison between our medical practitioners and patients involved in Worker's Compensation cases, you will play a pivotal role in ensuring efficient and compassionate care delivery. This position requires excellent organizational skills, a deep understanding of medical procedures and terminology, as well as strong communication abilities to effectively coordinate patient care and manage case details. RESPONSIBILITIES INCLUDE: Case Coordination and Management: Oversee a portfolio of worker's compensation cases as the primary point of contact for patients and legal representatives involved, and ensure all necessary documentation and information are accurately recorded and maintained. Coordinate appointments, consultations, and treatments for patients according to their care plans and maintain accurate and detailed records of patient treatments, progress, and billing information. Ensure timely communication and updates to all parties involved in the case, including medical staff, insurance providers, and legal representatives. Monitor and meet deadlines for filing paperwork, responding to inquiries, and scheduling appointments to ensure timely resolution of cases. Patient Advocacy: Advocate for patients' needs and ensure they receive appropriate medical care and support throughout their recovery process. Educate patients and their families on treatment options, procedures, and expected outcomes. Documentation and Compliance: Prepare and review medical reports, records, billing, and other documentation required for legal proceedings and insurance claims. Ensure compliance with legal and regulatory requirements related to personal injury cases. Team Collaboration and Continuous Learning: Collaborate closely with physicians, nurses, and other healthcare professionals to facilitate comprehensive patient care. Participate in case conferences and meetings to discuss patient progress and treatment plans. Stay updated on developments in workers compensation law, regulations, and best practices to enhance knowledge and performance in the role. Other duties as assigned. Requirements Bachelor's degree in a relevant field or 3-5 years' proven experience as a Case Manager in a medical, healthcare, or legal office setting, particularly with personal injury cases. Strong knowledge of medical terminology, treatments, and procedures Excellent organizational and time-management skills with the ability to prioritize tasks effectively. Exceptional interpersonal and communication skills, with the ability to interact effectively with patients, families, medical staff, and legal professionals. Proficiency in using electronic medical records (EMR) systems and other relevant software preferred.

Job Description CorVel Corporation is hiring a caring, self-motivated, energetic and independent registered nurse to fill a Medical Case Manager position in the Columbia, SC or Asheville, NC area. Work from home, and on the road. Monday - Friday, regular business hours. As a Medical Case Manager you will make a meaningful difference in the lives of injured workers and their families. Your responsibilities include working closely with injured workers to facilitate their recovery. You will work collaboratively with the patient, their family, medical providers, members of our team, and others. This is a heavy local travel role responsible for working with a caseload of workers compensation injured workers within a defined jurisdiction. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provides in-person and telephonic Medical Case Management to individuals, involving the patient, physician, other health care providers, the employer, and the referral source Utilizes their medical and nursing knowledge to discuss the current treatment plan with the physician and discuss alternate treatment plans Provides assessment, planning, implementation, and evaluation of patient's progress Evaluates patient's treatment plan for appropriateness, medical necessity, and cost effectiveness Attends doctors, other providers, home and in some cases, attorney's visits Attends hospital and/or long-term facility discharge planning conferences, etc. for the purpose of determining appropriateness of care and developing an effective long-term care strategy Conducts home visit for initial evaluation Implements care such as negotiating the delivery of durable medical equipment and nursing services This role requires regular travel, dependent on the injured worker's injuries and needs. The employee must be available for local travel up to approximately 60% of the work week/month This role may require overnight travel Additional duties as required KNOWLEDGE & SKILLS: Effective communication and multi-tasking skills in a high-volume, fast-paced, team-oriented environment Ability to meet with the patient, their physicians, other healthcare providers, attorneys, advisors/clients, and coworkers A cost containment background, such as utilization review or managed care is helpful Strong interpersonal, time management, and organizational skills Computer proficiency and technical aptitude with the ability to utilize Microsoft Office, including Excel spreadsheets Ability to work both independently and within a team environment EDUCATION & EXPERIENCE: Experience as an RN Medical Case Manager is ideal, or a clinical background in orthopedics, neurology, or rehabilitation is preferred Graduate of accredited school of nursing Current RN Licensure in state of operation Certification as a CCM, CIRS, or other Case Management certifications preferred A valid driver's license, reliable transportation, and ability to travel to assigned locations is required PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $65,436 - $98,982 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL - Medical Case Managers: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. In addition, Medical Case Managers are eligible for bonus and will be provided state-of-the-art technological devices to ensure ready access to CorVel's proprietary Case Management application, enabling staff to retrieve documents on the go and log activities as they occur. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

King Law, a general practice firm with offices located across western North Carolina and upstate South Carolina, is seeking an experienced Paralegal (Case Manager/Legal Assistant) to join our growing legal team. We are seeking a case manager in our Laurens, SC, location. The firm focuses on the areas of Family Law, Estate Planning, Criminal Law, and Civil Litigation. The selected Case Manager/Paralegal will be responsible for the following: Proper and Efficient Use of Clio Capturing all billable and non-billable time worked Participating in Case Reviews Setting and Completing Tasks Trial Notebook Preparation Drafting Legal Documents with Attorney Supervision Calendaring Court Appearances, Mediations, and Depositions Scheduling and Participating in New Client Case Manager Meetings Communicating with Clients and Other Legal Professionals Processing Mail Payments- Accepting, processing, and depositing client payments The ultimate goal of the Case Manager is to optimize the client experience and manage the client/firm relationship from start to finish. Fundamental office management aptitude is a must. The successful Case Manager can multitask and prioritize. Knowing when to handle case aspects in a hands-on, direct, autonomous fashion is key, as is the know-how for when to escalate to an attorney or leadership staff member. Sound judgment and a positive attitude are imperative to the position. This position is intended to support both internal relationships (attorneys, staff, partners) and external relationships (billable clients). Our team members are trained with innovative business systems that foster a commitment to high legal quality as well as respect, confidentiality, and compassion for our clients. Our vision, client service systems, and legal strategies are integrated to provide team members with greater flexibility and freedom, resulting in a superior client experience. Paralegal experience preferred. Strong organizational skills are a must. Position is full-time, Monday through Friday from 8 am until 5 pm. Work is expected to be completed in the office. Great benefits package including paid time off, holiday pay, health insurance, 401(k) matching, and bonus potential.

Want to provide at-risk-youth with the tools to begin their process of change and be successful? Join our team as a Family Foster Care Case Manager in Asheville, North Carolina. We are seeking individuals who have a passion for working with at-risk-youth, leading them on the path to success, and helping them reach their full potential. Make more than a Living, Make a Difference Our Benefits: Low-Cost Medical, Dental and Vision Insurance 19 days of Paid Time Off the first year 11 paid holidays Retirement savings plan with employer match up to 5% Flexible spending accounts Paid short-term and voluntary long-term disability Group Term Life and AD&D Insurance Voluntary term life insurance Public Service Loan Forgiveness (PSLF) Eligible Employer PTO Exchange Hourly Pay Rate : $24.42 Duties & Responsibilities The Foster Care Case Manager will work with foster children, their family/guardian, and foster parents to ensure the provision of comprehensive case management services. Must be able to conduct intake placements, advocate for clients in court, conduct home visits, assess the needs of children and families, transport clients, and/or monitor transfers as required. Complete required paperwork including but not limited to: maintaining daily/monthly documentations, updating EHR, QMHP service notes, critical incident reports, and needed paperwork for foster parents as required. Arrange and monitor discharge of placements and arrange for visitation with children as required. The Foster Care Case Manager will conduct weekly consultation with the consumer and monthly consultation with foster parents maintaining consistent, regular contact with child and family team members and foster parents. Assist with or conduct training workshops as assigned; assist with childcare during workshops as needed. The Foster Care Case Manager should be available during the work week for crisis calls and be available to all Foster Parents. Attend court, DSS, school and other client meetings as necessary. Monitor medications and medication administration records and attend medical evaluations as needed. Conduct audits, ensure case management systems are updated, and attend training and/or staff meetings as required. Qualifications BA/BS degree from an accredited College or University in a Human Services related field of study. 2+ years of experience in Human Services/Mental Health field. Must meet North Carolina standard requirements to be a Qualified Mental Health Professional (QMHP). Knowledge of state and federal laws, regulations, and practices related to the Family Foster Care program. Must have an appropriate and valid state driver's license and be able to meet requirements for Eckerd's Auto Insurance and be able to drive for business purposes. *This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. About our Program: Eckerd Connects' CARING for Children Foster Care Services consists of Family Foster Care and Therapeutic Foster Care. CARING for Children's Family Foster Care programs provide services to children in the custody of the Department of Social Services. Therapeutic Foster Care is a specialized Level II mental health foster care program designed to work with youth of all ages who have a history of behavioral, emotional, medical, and/or mental health problems. Licensed foster parents work with children on the issues that caused them to be placed out-of-home. Case Managers provide intensive support to foster parents while the youth is in care. Referrals to the program are made through a mental health provider, and fees are paid through Medicaid or another third-party funding source. Homes are available in most western counties. Stays range from a few weeks to several years if medically necessary. Program Location 225 East Chestnut Street Asheville, NC 28801 Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws. Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact adarequest@eckerd.org. Relay Services Dial 711. Know Your Rights: Workplace Discrimination is Illegal Copy & paste the link into your browser: ******************************************* Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibilit y.

JOB TITLE Case Manager II Selected candidates will provide professional case management services using evidence based assessment and treatment planning as a guide to assist clients in addressing social determinants of health, closing HEDIS gaps, and provide care coordination with internal and external medical providers. EDUCATION AND EXPERIENCE: Education: Tennessee Requirements: Bachelor's degree required; degree in behavioral health related area preferred. If the bachelor's degree is not in a behavioral health related area, 15 of the college level semester hours of coursework must be in behavioral health OR a minimum of one year's experience in a behavioral health setting. Virginia Requirements: Bachelor's degree in behavioral health related area preferred. Licensure: Must possess or obtain highest level of licensure appropriate to degree. Valid driver's license. Certification: Must possess or obtain highest level of certification appropriate to degree. Experience: Experience in mental health, substance abuse or intellectual disabilities preferred. Knowledge/Skills: Verbal/written communication skills. Ability to maintain composure in difficult situations. Ability to safely operate motor vehicle. EQUIPMENT: Computer, fax, copier, motor vehicle and any other equipment required to perform the functions of the position. MAJOR DUTIES AND RESPONSIBILITIES: 1. Engage individuals through assessment and treatment planning using a trauma informed approach as to obtain critical and through information provide written documentation of information obtained and exercise good judgment in evaluating situation, making decisions and implementing effective strategies. 2. Provide assessment, service planning, crisis assistance, and linkage, referral and advocacy to/for referred individuals. 3. Provide written documentation to complete all necessary chart work in accordance with policy on admissions treatment and discharges in a timely manner. 4. Maintain client confidentiality according to Center policies. 5. Remain current in knowledge of community resources and how to access those resources. 6. Keep supervisors apprised of all critical or emergency situations. 7. Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with center policy and procedures. 8. Participate in inservice training and orientation and provide consultation and education services to the community as requested by supervisor/administration. 9. Be involved in the admission, hospital stay and discharge of individuals on caseload who are admitted to an impatient psychiatric facility. 10. Be available to consumers 24 hours a day for crisis assistance. After hours, the agency's after hours system may be utilized; however, the on-call staff as appropriate may contact the Case Manager. 11. Must be able to safely operate a motor vehicle to ensure the delivery of community based services 12. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed. 13. All other duties as assigned. PERFORMANCE RESPONSIBILITIES: Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to: 1. Support the organization's mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. 2. Exercise necessary cost control measures. 3. Maintain positive internal and external customer service relationships. 4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. 5. Plan and organize work effectively and ensure its completion. 6. Demonstrate reliability by arriving to work on time and utilizing effective time management. 7. Meet all productivity requirements. 8. Demonstrate team behavior and must be willing to promote a team-oriented environment. 9. Represent the organization professionally at all times. 10. Demonstrate initiative and strive to continually improve processes and relationships. 11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards. Transitions of Care - Clinical Referral Coordinator

CorVel Corporation is hiring a caring, self-motivated, energetic and independent registered nurse to fill a Medical Case Manager position in the Columbia, SC or Asheville, NC area. Work from home, and on the road. Monday - Friday, regular business hours. As a Medical Case Manager you will make a meaningful difference in the lives of injured workers and their families. Your responsibilities include working closely with injured workers to facilitate their recovery. You will work collaboratively with the patient, their family, medical providers, members of our team, and others. This is a heavy local travel role responsible for working with a caseload of workers compensation injured workers within a defined jurisdiction. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Provides in-person and telephonic Medical Case Management to individuals, involving the patient, physician, other health care providers, the employer, and the referral source * Utilizes their medical and nursing knowledge to discuss the current treatment plan with the physician and discuss alternate treatment plans * Provides assessment, planning, implementation, and evaluation of patient's progress * Evaluates patient's treatment plan for appropriateness, medical necessity, and cost effectiveness * Attends doctors, other providers, home and in some cases, attorney's visits * Attends hospital and/or long-term facility discharge planning conferences, etc. for the purpose of determining appropriateness of care and developing an effective long-term care strategy * Conducts home visit for initial evaluation * Implements care such as negotiating the delivery of durable medical equipment and nursing services * This role requires regular travel, dependent on the injured worker's injuries and needs. The employee must be available for local travel up to approximately 60% of the work week/month * This role may require overnight travel * Additional duties as required KNOWLEDGE & SKILLS: * Effective communication and multi-tasking skills in a high-volume, fast-paced, team-oriented environment * Ability to meet with the patient, their physicians, other healthcare providers, attorneys, advisors/clients, and coworkers * A cost containment background, such as utilization review or managed care is helpful * Strong interpersonal, time management, and organizational skills * Computer proficiency and technical aptitude with the ability to utilize Microsoft Office, including Excel spreadsheets * Ability to work both independently and within a team environment EDUCATION & EXPERIENCE: * Experience as an RN Medical Case Manager is ideal, or a clinical background in orthopedics, neurology, or rehabilitation is preferred * Graduate of accredited school of nursing * Current RN Licensure in state of operation * Certification as a CCM, CIRS, or other Case Management certifications preferred * A valid driver's license, reliable transportation, and ability to travel to assigned locations is required PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $65,436 - $98,982 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL - Medical Case Managers: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. In addition, Medical Case Managers are eligible for bonus and will be provided state-of-the-art technological devices to ensure ready access to CorVel's proprietary Case Management application, enabling staff to retrieve documents on the go and log activities as they occur. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

Bring Your Passion. Step into a role where your skills directly change lives. At Appalachian Community Services, we're seeking a Case Manager to be a driving force in our Behavioral Health Urgent Care (BHUC) team in Waynesville, NC. Here, every moment counts. You'll be on the front lines of crisis care-conducting assessments, gathering critical clinical information, coordinating referrals, and ensuring individuals in crisis receive the support they need. Your work will be the bridge that connects people to life-changing behavioral health and substance use services. This is more than just a job-it's a chance to make a lasting impact in behavioral health. If you're looking for a career where collaboration, quick thinking, and compassion come together to create real change, this is where you belong. Build Your Purpose. Compensation: $55,000 Position Description As a Case Manager, you will: Conduct crisis assessments to gather clinical information and determine appropriate levels of care. Collaborate with BHUC nurses to discuss client needs and ensure informed treatment recommendations. Facilitate referrals to both internal programs and external service providers for ongoing care. Work as part of the BHUC team to support intervention and stabilization efforts. Assist clients in navigating community resources to promote long-term stability and recovery. Provide basic crisis intervention support to individuals in need. Monitor clients in the facility to ensure safety and provide support. Additional Responsibilities Assist with documentation related to assessments and referrals. Participate in case reviews, and team discussions. Qualifications Minimum Requirements Bachelor's degree in a Human Services field with two years of experience working with the population served. OR , a Bachelor's degree in a non-human services field with four years of full-time experience working with the population served. OR , a Master's degree in Human Services with one year of experience working with the population served. Key Experience and Qualifications Experience working in behavioral health, crisis intervention, or case management. Knowledge of local behavioral health resources and crisis response strategies. Strong clinical assessment and documentation skills. Familiarity with mental health and substance use conditions. Ability to work in a fast-paced, crisis-oriented environment. Other Requirements Must be able to work flexible shifts, including evenings, weekends, and holidays as needed. Grow with Us. Join a team that values teamwork, growth, and making a meaningful impact. At Appalachian Community Services, we are committed to continuously improving how we serve our communities and finding innovative ways to support those in need. We provide opportunities for professional development and career advancement, allowing you to expand your skills while making a real difference in the lives of others. Beyond the engaging work, you'll also benefit from ACS's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. Equal Opportunity Employer: ncg CARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ******************. ncg CARE participates in the E-Verify program. Therefore, any employment with ncg CARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. ncg CARE and all partner affiliates maintain a drug-free workplace. EEO is the Law EEO Supplement E-Verify Family Medical Leave Pay Transparency

Bring Your Passion. Step into a role where your skills directly change lives. At Appalachian Community Services, we're seeking a Case Manager to be a driving force in our Behavioral Health Urgent Care (BHUC) team in Waynesville, NC. Here, every moment counts. You'll be on the front lines of crisis care-conducting assessments, gathering critical clinical information, coordinating referrals, and ensuring individuals in crisis receive the support they need. Your work will be the bridge that connects people to life-changing behavioral health and substance use services. This is more than just a job-it's a chance to make a lasting impact in behavioral health. If you're looking for a career where collaboration, quick thinking, and compassion come together to create real change, this is where you belong. Build Your Purpose. Compensation: $55,000 Position Description As a Case Manager, you will: Conduct crisis assessments to gather clinical information and determine appropriate levels of care. Collaborate with BHUC nurses to discuss client needs and ensure informed treatment recommendations. Facilitate referrals to both internal programs and external service providers for ongoing care. Work as part of the BHUC team to support intervention and stabilization efforts. Assist clients in navigating community resources to promote long-term stability and recovery. Provide basic crisis intervention support to individuals in need. Monitor clients in the facility to ensure safety and provide support. Additional Responsibilities Assist with documentation related to assessments and referrals. Participate in case reviews, and team discussions. Minimum Requirements Bachelor's degree in a Human Services field with two years of experience working with the population served. OR , a Bachelor's degree in a non-human services field with four years of full-time experience working with the population served. OR , a Master's degree in Human Services with one year of experience working with the population served. Key Experience and Qualifications Experience working in behavioral health, crisis intervention, or case management. Knowledge of local behavioral health resources and crisis response strategies. Strong clinical assessment and documentation skills. Familiarity with mental health and substance use conditions. Ability to work in a fast-paced, crisis-oriented environment. Other Requirements Must be able to work flexible shifts, including evenings, weekends, and holidays as needed. Grow with Us. Join a team that values teamwork, growth, and making a meaningful impact. At Appalachian Community Services, we are committed to continuously improving how we serve our communities and finding innovative ways to support those in need. We provide opportunities for professional development and career advancement, allowing you to expand your skills while making a real difference in the lives of others. Beyond the engaging work, you'll also benefit from ACS's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. Equal Opportunity Employer: ncg CARE and its affiliated partners are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics. Reasonable accommodations will be provided for qualified individuals as needed. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at ******************. ncg CARE participates in the E-Verify program. Therefore, any employment with ncg CARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. ncg CARE and all partner affiliates maintain a drug-free workplace. EEO is the Law EEO Supplement E-Verify Family Medical Leave Pay Transparency

Turn your calling into a career at Baptist Children's Homes of NC! OUR MISSION: Sharing hope... changing lives. OUR VISION: To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence. FOUNDED: November 11, 1885 by John Mills in Thomasville, North Carolina. WHERE WE SERVE: We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina and Guatemala. Learn more about the ministries of Baptist Children's Homes of NC at bchfamily.org! Job Title: Residential Case Manager Supervisor - Broyhill Home Location: Clyde, NC Method to apply: bchcareers.org FLSA Status: Hourly, Non-exempt SUMMARY Baptist Children's Homes of NC, In. provides residential cottage homes where professionally-trained Cottage Parents care for children in a Christian, family environment. A Christian nonprofit organization, BCH is nationally-accredited and uses CARE, a trauma-informed model to help children find healing. The Core principles of this model are: Trauma Informed, Relationship Based, Family Focused, Ecologically Oriented, Developmentally Focused and Competence Centered. The Residential Case Manager Supervisor must demonstrate the Institutions purpose, philosophy, policies and procedures. The Residential Case Manager Supervisor works as a team member and oversees the day to day activities and needs of the children in care. These activities relate to supervising and maintaining individual and group relationships at the assigned areas. The Residential Case Manager Supervisor oversees and performs duties related to the function of the Human Services Ministry enabling teams, youth and families to function at the highest level of competency. Supervising staff and ensuring the agency's policies, procedures and programs are delivered appropriately is an integral part of this position. QUALIFICATIONS * Must be a minimum of 25 years of age * MSW or equivalent human services masters degree and two years of full time paid work experience in supervision of family services, or bachelors in human services and four years of experience * Must possess personal qualities and competence to make a positive contribution to the agency's programs * The appropriate knowledge and skills necessary to fulfill his/her responsibilities is required * Must be capable of adhering to the BCH Code of Conduct as well as the Code of Ethics of their discipline * Must meet the general qualifications for employment as outlined in the agency's personnel policies * Must be able to identify with and embrace the agency's philosophy, purpose, and spiritual emphasis ESSENTIAL DUTIES AND RESPONSIBILITIES Supervision * Works under the direct supervision of the Regional Director or Director of Family Work or equivalent role. * Prepares for and participates in weekly scheduled supervisory conferences. Requests additional conferences as necessary; carries out plans of action made during supervisory conferences * Keeps supervisor abreast of significant occurrences in relation to services to children and families * Takes the responsibility for discussing differences in opinions and in sharing feelings with supervisor * Shows initiative and creativity by applying information and insights gained from the supervisory conferences * Participates with the Regional Director or Director of Family Work in the employment and retention of qualified staff * When a case manager vacancy occurs, assumes or delegates caseload responsibilities until staff is hired * Is responsible for staff orientation and job training as new staff is secured * Reviews each assigned employee's evaluation and recommends pay increases, advancements in position, and/or the need for termination of employment * Participates in area recruiting opportunities and makes area needs known to the community * Supervises assigned case managers * Evaluates the work of supervisees at the end of the 90-day orientation and training period of employment, annually, and at the time of transfer or termination of the employee's employment * Is responsible for maintaining a personnel file for each employee under his/her supervision * Gives consideration to and/or approval for personal leave, emergency leave, sick leave, vacation, requisitions, conference attendance, and keeps Director apprised as needed * Plans for and maintains an on-going training program for the case management staff for the purpose of developing and cultivating skills and for advancing practice methods * Schedules and presides over meetings of the case management staff * Maintains a caseload as needed to keep caseloads balanced among case management staff Policies and Procedures * Functions within the guidelines of the agency and the Program of Intentionalized Services * Represents the Institution's philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner * Participates in planning and implementing an area calendar and special events Professionalism / Teamwork * Has knowledge of and supports the roles of cottage teams * Respects the right of the team to be involved with the child and his/her family * Participates as a team member in team meetings and other staff meetings as needed to review pertinent developments and share strategies * Shares with his/her team members information necessary for cottage and case decision making * Researches and conducts staff training on appropriate subjects as assigned * Provides leadership to supervisees and is a member of the area management team and carries out tasks assigned by the East Central Regional Director/Camp Director. * Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH. * Participates in the agency's Performance Quality Improvement (PQI) program as needed. Clients * Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate services as needed * Supports the custodian in being responsible in the parental role during the child's placement * Demonstrates a working knowledge of intervention skills in family systems approach * Is responsible for seeing that complete case records are properly maintained on each family receiving services * Has responsibility to ensure that case management staff provides maximum services to the clients in residential and emergency care services * Participates in all admission and discharge planning * Is knowledgeable of the status of pending application for services * Makes case assignments * Participates in team meetings to ensure focus of plan of service is reviewed and team strategies are developed * Gives general direction to, and acts as a consultant in, the formulation and implementation of plans of service * Maintains a system to enable quick communication and retrieval of information about essential matters of a case in the absence of a staff member Record Keeping * Keeps all case files and documentation of activities current. This includes but is not limited to: Plans of Service, Plan of Service Reviews, Progress Notes, Outcome Measures, Discharge/Transfer Summaries * Assists the Regional Director with the computation of statistics related to inquiries, applications for service, children in care, vacancies, and the preparation PQI reports Knowledge and Training * Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of family systems, residential child care, and programs for children and families and guide staff in their use * Has achieved the level of professional expertise to serve as a mentor to others * Has a body of knowledge and demonstrates skills necessary to carry out the responsibilities of the position * Develops a pool of external resources for supporting services on an as needed basis * Participates in and conducts Family Systems Trainings as requested * Demonstrates the ability to serve as a model, teacher, coach and/or peer consultant to staff * Handles all general correspondence related to area case management and clarifies and interprets the agency's program to various agencies and the public * Adheres to all licensing standards and COA standards for accreditation EQUIPMENT Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft, Kaleidacare, Paycor, Excel and Word software programs. Maintains adequate equipment and supplies for the assigned department to function. LANGUAGE SKILLS Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public. CONTACT WITH OTHERS Regular contact with children, families, supervisors, subordinates and staff from other departments, furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid friction and obtain cooperation. Contacts outside of the agency where improper handling of situations may adversely affect the agency's image. Will be required to represent the agency to various individuals, groups, and publics in a positive and professional manner. MENTAL / VISUAL / AUDITIORY DEMAND Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions. CONFIDENTIAL DATA Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Enters and exits vehicles without assistance. Drives various vehicles. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions.

Starting Hourly Rate / Salario por Hora Inicial: $17.00 USD per hour Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. (*********************************** **ALL ABOUT ON DEMAND** You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule. As an On-Demand TM, you will not be included on the posted weekly schedule, but rather will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our my Time mobile scheduling app) that work best with your schedule. When you choose to pick up a shift, reliable and prompt attendance is necessary. We also ask for your active engagement by picking up and working shifts once every 4 weeks (minimum of four hours). Flexibility can be granted in certain circumstances, but you need to respond to our attempts to contact you to confirm your interest in working shifts at Target. If you do not respond to our attempts at contact, your employment may be terminated. Additionally, if you do not work at least one shift within 5 months, your employment with Target will be administratively terminated. Your communication and ability to work when our business demands it most are critical to your success in this role. Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the my Time mobile scheduling app is where you can pick up the shifts you desire to work. **ALL ABOUT SERVICE & ENGAGEMENT** Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. **At Target** **,** **we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the** **skills and** **experi** **e** **nce** **of** **:** + Communicating and interacting with guests to build an inclusive guest experience + Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns + Adapting to different guest interactions and situations + Promoting and engaging around various benefits, offerings and services **As a Guest Advocate, no two days** **are ever the same, but a typical day will** **most likely include** **the following responsibilities:** + Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard. + Create a welcoming experience by greeting guests as you are completing your daily tasks. + When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs. + Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience. + Thank guests and let them know we're happy they chose to shop at Target. + Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices. + Work efficiently to minimize guest wait time while maintaining guest service and accuracy. + Make the guest aware of current and upcoming brand launches, store activities and events. + Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed. Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them. + Understand and show guests how to use Wallet and the other features and offerings within the Target App. + Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target's policies and procedures. + Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target's policies and procedures. + Deliver easy andaccurate service to all Order Pick Up, Drive Up, and Registry guests. + Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers). + Stock supplies during store open hours while being available for the guest. + Demonstrate a culture of ethical conduct, safety and compliance. + Work in a safe manner at all times; comply with all safety policies,best practices, and training; report hazards and correct where possible. + Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. + Support Cash Office processes as needed, including management of cash systems. + All other duties based on business needs **WHAT WE ARE LOOKING FOR** **This m** **ay** **be the right job for you if:** + You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. + You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. + You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). **The good news is that we have some amazing training that will help teach you ever** **y** **thing you need to know to be a** **Guest** **Advocate.** **But** **,** **there are a few** **skills** **you should have from the get-go:** + Communicating effectively, including using positive language and attentive to guests needs + Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes. + Welcoming and helpful attitude toward guests and other team members + Attention to detail while multi-tasking + Willing to educate guests and engage around products and services + Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. + Work both independently and with a team **We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:** + Accurately handle cash register operations,cash transactions,and support cash office operations as needed + Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 poundsand occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others. + Flexibility when picking up shifts (e.g., nights, weekends and holidays) to help meet store needs + Active engagement by picking up and working shiftsas well as responding to our attempts at contact. You must work at least one shift within 5months or you will be administratively terminated. + Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. + Ability to remain mobile for the duration of a scheduled shift (shift length may vary). Find competitive benefits from financial and education to well-being and beyond at ********************************************* . **Benefits Eligibility** Please paste this url into your preferred browser to learn about benefits eligibility for this role: ********************************* | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ********************************* **Americans with Disabilities Act (ADA)** In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel. Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

Targeted Case Manager serves individuals with mental health and substance abuse disorders who require assistance to gain access to necessary care: medical, behavioral, social, and other services appropriate to their needs. Services include case management assessment, person-centered planning, referral and linkage, monitoring, and follow-up. The Targeted Case Manager will follow specific policies and procedures for the Family Safety Program and Family Intensive Treatment. Essential Duties and Responsibilities Direct Service Job Duties Provide the following case management functions according to CIHA policy and procedure and DMA Clinical Coverage Policy 8L: case management assessment; person-centered planning; referral and linkage; and monitoring and follow-up. Provides documentation of all treatment and clinically significant events in the Electronic Health Record as prescribed by CIHA policies and quality assurance standards. When assigned to provide services for adults, or for children and families, the employee will fulfill duties as outlined in CIHA policy and procedure related to the specific population served. When assigned to provide case management services for clients in the Buprenorphine Clinic, the employee will fulfill duties as outlined in CIHA policy and related procedures. Gather and document necessary information, including medical, physical and functional, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational or educational areas. Develop a person-centered treatment plan which incorporates what is important to and for the client, and which is geared to achieve clinical outcomes. Provide timely information to treatment team members regarding client status, progress, and safety. Utilize judgment in carrying out CIHA policy for risk assessment and crisis intervention. Collaborate with the medical staff and other health professional/agencies to facilitate patient care, discharge and follow-up. Provide consultation to patient and family in matters directly related to patients' limitations, finances, adjustments to medical condition, and ongoing treatment. Develop and implement discharge plans, follow-up care, and transfers to other behavioral health facilities as appropriate. Implement and follow the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPPA, JCAHO, CFR 42, or other licensing bodies. Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of client data, and formulating changes to the treatment plan. Participate in meetings to review and identify opportunities to improve the program and treatment provided, and recommend corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve service delivery. Assists with changes in CIHA/Analenisgi policy and procedure, as needed. Provide written, telephone, and face-to-face consultation services to various persons and organizations that affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, and community agencies. Represents CIHA at regular team meetings for progress review and during emergency meetings dealing with high-risk situations. Participate in community planning and implementation of programs to help resolve such complex issues as improving coordination of services or developing programs to serve the community. Collect and report on data necessary for client care according to procedure and as directed by supervisor. Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops. This position may be expected to provide sufficient billable/reimbursable Targeted Case Management services to achieve the productivity standard established for areas of responsibility if needed. this position. Standard is may be based on "actual minutes" billable/reimbursable hours of service provided, divided by available hours in a given period. Effectively utilize an electronic medical record and other software required for operation in the CIHA system This position may require support to CIHA primary care nurse care managers as defined by standards set for specific populations. Other duties as assigned. Education/Experience/Minimum Qualifications “Qualified Professional” means within the mh/dd/sas system of care: Individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; or Graduate of a college or university with a Master's degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or Graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or Graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. This category includes Substance Abuse Professional, Certified Alcohol and Drug Counselors (CDAC), Certified Clinical Supervisor (CCS), Licensed Clinical Additions Specialist (LCAS) * Job Knowledge Knowledge of the population served. Knowledge of Cherokee culture preferred. Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of patients problems. Ability to establish and maintain effective working relationships with members of caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Knowledge of crisis intervention with individuals and families experiencing acute episodes of distress. Originality and initiative are required in the daily performance of tasks. Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems. Knowledge of a wide range of medical, behavioral and psychosocial problems and linkage to treatment. Knowledge of governmental and private organizations and resources in the community. Knowledge of the laws, regulations, and policies, which givern the program. Knowledge of the impact mental illness on patient's ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients. Willingness to learn more about Cherokee culture/population and to have considerations for his when identified. Complexity of Duties This position is responsible for assisting in maximizing the available resources to develop and maintain behavioral health services for EBCI children and families that best meets the constantly changing needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of judgment and problem solving skills in order to be effective. Judgment often involves decisions that may have life or death results. At times may be dealing with individuals who are highly agitated, emotional, or out of touch with reality. Supervision Received Works under the direct guidance of the Family Safety Supervisor , Child Services Manager, and/or Behavioral Health Clinical Director where goals, objectives, policies, and procedures are well defined. Works independently within applicable licensing regulations where latitude for creative thinking, initiative and discretion are given to achieve department goals and objectives. Responsibility for Accuracy Errors should be identified and corrected in a timely manner Failure to properly document, convey or interpret clinical data can adversely impact client care. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. Accuracy of data and research is critical in the allocation of tribal resources. Employee is responsible for adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for CIHA, or more serious health risks to patients. Contact with Others Interacts frequently with coworkers, hospital staff, patients, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Employee may serve on committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families. Confidential Data The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safe guard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, and other federal law requirements. Violations of confidentiality regulations may result in disciplinary action and other action as allowed by federal regulations. Emergency Privileges In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license shall be permitted to do everything possible to save a patient's life or save a patient from serious harm, regardless of the individual's clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available. Mental/Visual/Physical Environment Job duties can be mentally and emotionally stressful at times given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina is required such as required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs. Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time). Weight lifted or force exerted: none. Special vision requirements: Close vision (clear vision at 20 inches or less). Work Environment The employee works primarily at the PHHS building with occasional service provisions in the community, at the hospital, inpatient or outpatient clinical environment but may be required to work at other offices and locations as needed. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant, chemical and explosive gases. Employee must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

Targeted Case Manager serves individuals with mental health and substance abuse disorders who require assistance to gain access to necessary care: medical, behavioral, social, and other services appropriate to their needs. Services include case management assessment, person-centered planning, referral and linkage, monitoring, and follow-up. The Targeted Case Manager will follow specific policies and procedures for the Family Safety Program and Family Intensive Treatment. Essential Duties and Responsibilities Direct Service Job Duties Provide the following case management functions according to CIHA policy and procedure and DMA Clinical Coverage Policy 8L: case management assessment; person-centered planning; referral and linkage; and monitoring and follow-up. Provides documentation of all treatment and clinically significant events in the Electronic Health Record as prescribed by CIHA policies and quality assurance standards. When assigned to provide services for adults, or for children and families, the employee will fulfill duties as outlined in CIHA policy and procedure related to the specific population served. When assigned to provide case management services for clients in the Buprenorphine Clinic, the employee will fulfill duties as outlined in CIHA policy and related procedures. Gather and document necessary information, including medical, physical and functional, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational or educational areas. Develop a person-centered treatment plan which incorporates what is important to and for the client, and which is geared to achieve clinical outcomes. Provide timely information to treatment team members regarding client status, progress, and safety. Utilize judgment in carrying out CIHA policy for risk assessment and crisis intervention. Collaborate with the medical staff and other health professional/agencies to facilitate patient care, discharge and follow-up. Provide consultation to patient and family in matters directly related to patients' limitations, finances, adjustments to medical condition, and ongoing treatment. Develop and implement discharge plans, follow-up care, and transfers to other behavioral health facilities as appropriate. Implement and follow the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPPA, JCAHO, CFR 42, or other licensing bodies. Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of client data, and formulating changes to the treatment plan. Participate in meetings to review and identify opportunities to improve the program and treatment provided, and recommend corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve service delivery. Assists with changes in CIHA/Analenisgi policy and procedure, as needed. Provide written, telephone, and face-to-face consultation services to various persons and organizations that affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, and community agencies. Represents CIHA at regular team meetings for progress review and during emergency meetings dealing with high-risk situations. Participate in community planning and implementation of programs to help resolve such complex issues as improving coordination of services or developing programs to serve the community. Collect and report on data necessary for client care according to procedure and as directed by supervisor. Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops. This position may be expected to provide sufficient billable/reimbursable Targeted Case Management services to achieve the productivity standard established for areas of responsibility if needed. this position. Standard is may be based on "actual minutes" billable/reimbursable hours of service provided, divided by available hours in a given period. Effectively utilize an electronic medical record and other software required for operation in the CIHA system This position may require support to CIHA primary care nurse care managers as defined by standards set for specific populations. Other duties as assigned. Education/Experience/Minimum Qualifications “Qualified Professional” means within the mh/dd/sas system of care: Individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; or Graduate of a college or university with a Master's degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, pre or post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or Graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or Graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. This category includes Substance Abuse Professional, Certified Alcohol and Drug Counselors (CDAC), Certified Clinical Supervisor (CCS), Licensed Clinical Additions Specialist (LCAS) * Job Knowledge Knowledge of the population served. Knowledge of Cherokee culture preferred. Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of patients problems. Ability to establish and maintain effective working relationships with members of caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community. Ability to express ideas clearly and concisely and to plan and execute work effectively. Knowledge of crisis intervention with individuals and families experiencing acute episodes of distress. Originality and initiative are required in the daily performance of tasks. Knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems. Knowledge of a wide range of medical, behavioral and psychosocial problems and linkage to treatment. Knowledge of governmental and private organizations and resources in the community. Knowledge of the laws, regulations, and policies, which givern the program. Knowledge of the impact mental illness on patient's ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients. Willingness to learn more about Cherokee culture/population and to have considerations for his when identified. Complexity of Duties This position is responsible for assisting in maximizing the available resources to develop and maintain behavioral health services for EBCI children and families that best meets the constantly changing needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of judgment and problem solving skills in order to be effective. Judgment often involves decisions that may have life or death results. At times may be dealing with individuals who are highly agitated, emotional, or out of touch with reality. Supervision Received Works under the direct guidance of the Family Safety Supervisor. , Child Services Manager, and/or Behavioral Health Clinical Director where goals, objectives, policies, and procedures are well defined. Works independently within applicable licensing regulations where latitude for creative thinking, initiative and discretion are given to achieve department goals and objectives. Responsibility for Accuracy Errors should be identified and corrected in a timely manner Failure to properly document, convey or interpret clinical data can adversely impact client care. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. Accuracy of data and research is critical in the allocation of tribal resources. Employee is responsible for adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for CIHA, or more serious health risks to patients. Contact with Others Interacts frequently with coworkers, hospital staff, patients, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Employee may serve on committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families. Confidential Data The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safe guard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy, HIPAA, and other federal law requirements. Violations of confidentiality regulations may result in disciplinary action and other action as allowed by federal regulations. Emergency Privileges In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license shall be permitted to do everything possible to save a patient's life or save a patient from serious harm, regardless of the individual's clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available. Mental/Visual/Physical Environment Job duties can be mentally and emotionally stressful at times given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina is required such as required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs. Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time). Weight lifted or force exerted: none. Special vision requirements: Close vision (clear vision at 20 inches or less). Work Environment The employee works primarily at the PHHS building with occasional service provisions in the community, at the hospital, inpatient or outpatient clinical environment but may be required to work at other offices and locations as needed. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant, chemical and explosive gases. Employee must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions. Some travel is required. Infrequent overnight travel may be required for meetings or to attend training. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children's mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works - partnering with others to expand our impact and advocate for meaningful, lasting change. We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters- helping children and families live successfully. For more information, please visit ********************* Program Overview: Intercept , developed by Youth Villages, is an evidence-based intensive, in-home program that focuses on keeping families together by preventing out-of-home placements or facilitating reunification after such placements, including foster care, residential treatment facilities, hospitalization, or juvenile detention centers. It is one of the first programs to receive the well-supported designation from Title IV-E Prevention Services Clearinghouse developed in accordance with the Family First Prevention Services Act (FFPSA) having been shown to reduce out-of-home placements and accelerate permanency for children. This program serves youth from birth to age 18 who are facing serious emotional or behavioral challenges or have experienced trauma, such as abuse or neglect. Services are provided by highly trained Family Intervention Specialists directly in the family's home and community-Intercept is not an office-based program. Intercept provides intensive, strength-based support tailored to each family's unique needs, ultimately helping them achieve lasting change through evidence-based mental health interventions, along with the development of new parenting and communication skills. Essential Duties and Responsibilities: The Family Intervention Specialist: Carries a caseload of 4 to 6 families Holds individual and family sessions with each family 3 times a week, scheduled at the convenience of the families Conducts on-going assessment of youth to determine their needs from a strength-focused, solution-based perspective Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development to help enhance clinical skills Drives up to 60 to 80 miles to meet with families in their homes and communities (additional travel may be required) Collaborates with other providers, case workers, and courts to formulate a collaborative treatment plan Provides on-call crisis support to the youth and family (schedules vary by location) Completes accurate and timely documentation in an electronic medical record system (EMR) Performs other duties as assigned Additional Information: Schedule is flexible and non-traditional as it is based around the availability of youth and families served. Applicants must possess a current, valid driver's license, an automobile for work purposes, and proof of auto insurance. Community-based staff will be reimbursed for applicable mileage. Salary: $62,000 - $70,000 per year based on education and clinical license Qualifications: Bachelor's Degree Applicant Qualifications: Must possess degree at time of application. Degree must be in a clinical field of study. Must have two years of full-time clinical experience (4,000 hours) with designated population. Master's Degree Applicant Qualifications: Must possess degree at time of application. Degree must be in a clinical field of study. Must have one year of full-time clinical experience (2,000 hours) with designated population. Clinical Licensed Applicant Qualifications: Must hold one of the following licenses in the state of North Carolina: LCMHC-A, LMFT-A, LCSW-A, or LCAS-A. Strong organizational skills and attention to detail Excellent written, verbal, and oral skills Ability to manage multiple priorities simultaneously Basic computer knowledge Ability to maintain a flexible schedule Youth Villages Benefits Medical, Dental, Prescription Drug Coverage and Vision 401(k) Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time) 12 paid sick days per year 11 paid holidays Paid Parental Leave Mileage & Cell Phone Reimbursement (when applicable) Tuition reimbursement and licensure supervision Growth & development through continuous training Clinical and administrative advancement opportunities *Benefits are excluded for variable status employees. Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

**Voted Raleigh's Best Nonprofit Organization and Raleigh's Best Mental Health Services two years in a row!** Open your home to provide an individual with intellectual and developmental disabilities a unique opportunity to live with a family unit. AFL living enables a person to live in a private home with a family and receive 24-hour supports and habilitation. Easterseals PORT Health is seeking a person interested in becoming an Alternative Family Living (AFL) Provider in North Carolina. As an AFL provider, you will have an individual come to live with you who possesses intellectual developmental disabilities and/or possibly mental health challenges. Our supported individuals each have their own identities with varying levels of needs and we pride ourselves on connecting people with the “right fit”. As an AFL provider, you will offer a stable and caring home where they can live, grow and integrate into the community working toward goals of daily living skills/independence. Depending on the supported individual, he/she may attend a day program or receive other services in addition to what the AFL will be providing with residential services. CNA or DSP Experience is preferred! This is an opportunity for an independent contractor and is not an employment position. If you would like additional information on how to become an AFL Provider in the North Carolina please contact us at ***************************** About Easterseals PORT Health Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia. Our working environment supports employee and client health with a ‘no tobacco' use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles. We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. That's why we listen, seek to understand & act to make ESPH an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self & Learning & Growing (IDEAL) organization. Applicants of all abilities are encouraged to apply!

Case Manager - Residential Team Location/Schedule: Campus in Crossnore, North Carolina. Full-time, on-site position. Typical hours are 1st shift, Monday-Friday, though the schedule is flexible based on youth needs. Must be willing to work some evenings and weekends as dictated by the demands of the position, including youth appointments, field trips, hospital coverage, admissions, on-call coverage, and on-campus support. Your Impact: As a Case Manager on our Residential team, you will support youth in a campus-based foster care setting by coordinating services and providing interventions that strengthen coping skills and overall well-being. You will screen and interview incoming youth, collaborate with them to develop action plans and goals, connect them to needed resources, and provide ongoing problem-solving and support. Serving as a central point of communication, you will ensure timely, accurate information sharing among team members and act as a liaison and advocate with families and external partners - helping create a coordinated, supportive environment where youth can stabilize and thrive. Hiring Range: $43,000 - $52,000 annually - Compensation is based on experience and qualifications. Candidates who meet only the minimum requirements can expect to start at the beginning of the range, while those with additional and relevant experience and/or advanced skills may be considered for higher starting pay within the range. Benefits: * Defined Contribution Benefits Plan including options for: * Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance * Life, Short-Term Disability, and Long-Term Disability plans * Critical Illness and Accident coverage options * Flexible Spending Plan * 401k with employer match (up to 6%) * Paid Parental Leave - Based on Tenure * Ongoing Training * 20 Days PTO, 11 Paid Holidays Education/Experience: * Prior experience working with youth that have experienced trauma, been diagnosed with mental or behavioral health challenges, or other at-risk populations preferred. * Previous work experience with residential programs strongly preferred. Case Manager II * Bachelor's Degree in Social Work or related Human Services field required with one year of directly related experience; or Bachelor's Degree in another field with two years of directly related experience. Case Manager III * Bachelor's Degree in Social Work or related Human Services field required. Master's Degree in Social Work preferred. * 4+ years of Case Management experience, working with children and families, required. * An equivalent combination of education and experience may be considered. Skills and Competencies: * Required: In-depth knowledge of child welfare and mental health systems, family dynamics, intervention techniques, and community resources. * Strong communication, organizational, and relationship-building skills with youth, families, and team members. * Ability to handle crisis situations with discretion and sound judgment. * Flexibility to work with diverse teams and populations, with a passion for serving youth from various backgrounds. * Proficiency in Microsoft and Google software. * Valid driver's license and willingness to travel for job-related activities. * Ability to embrace challenges, creativity, and a willingness to learn from mistakes. Key Responsibilities: * Develop and manage personalized care plans that align with youth's transition and permanency goals. * Collaborate with team members, family, DSS, schools, and other partners to ensure clear communication and support. * Manage youth's records, ensuring all necessary documentation is maintained and up to date. * Complete Comprehensive Behavioral Assessments and other tools, ensuring youth progress is regularly assessed. * Facilitate youth placement, presenting potential candidates to leadership team and coordinating financial services as needed. * Provide transportation for youth and ensure behavioral support in collaboration with clinical teams. * Assist in life skills training, field trips, and other youth activities. * Serve as on-call support for intake, hospital coverage, and de-escalation situations. * Actively participate in community projects, training, and agency meetings. Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.

Position Type: Full time LCAS, LCMHC, LCSW, LMFT and Licensed Psychologist/Psychological associates may qualify for the Licensed Workforce Loan Repayment Program working in this area through NCDHHS: Licensed Workforce Loan Repayment Program A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support. To more about us, visit our website at ************************** Why apply at A Caring Alternative? We celebrate diversity, so bring YOU! We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another's culture. Competitive Payrates! We offer a competitive rate of pay. Work related mileage is paid tax free. Free Clinical Supervision! If you are provisionally licensed, our company pays for this benefit directly to our clinical supervisor in the amount of $200 per month/$2,600 per year. Clinical supervision is provided by clinicians within our agency who will allow you to acquire new skills and grow in your ability to provide quality services during your employment with our company. Be a Team Member! As a member of our team, we are dedicated to promoting your talents, skillset, and energies to improve the environment and quality for those we serve. We are in the business of caring and committed to building an organization where our team can grow together by helping others. Strong Core Values! Join our values-based, family-owned company with a culture that we care. Flexibility! We work in a team environment and promote flexibility. One of our core values is that our employees have a healthy work-life balance. Training! Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company. Benefits! We offer a comprehensive benefits package for full time employees. Company laptop provided for most positions 401(k) & Roth retirement plans Company matching 401(k) & Roth 11 paid holidays Direct deposit Paid Time Off accrual begins upon hire, 100 hours first year Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days Company paid Life Insurance policy Short term & long-term insurance available Employee Assistance Program for free financial, emotional & legal help Qualifications This position is responsible for providing intensive clinical therapeutic services to clients with identified mental health or substance abuse diagnosis. Responsibilities Include: Provide clinical services using evidence-based practices in a person centered manner, including admission assessments and comprehensive clinical assessments Participate in creation of Person Centered Plan (PCP) meetings and amend as required by consumer needs Participate in service planning, therapeutic intervention, related case support, and documentation in clinical records Consult with contractual physicians, psychiatrists, nurses, and community providers as it pertains to treatment Enter notes into electronic health record within set deadlines Basic Requirements: Ability to perform tasks on the computer including working with Microsoft 360, Excel, Word and other basic programs. Valid driver's license, auto insurance coverage and reliable transportation Pass criminal background check and other regulatory checks Provide proof of your education Education and Experience Required: Master's Degree in Social Work, Clinical Counseling, or reacted field. A least one-year experience with the mental health population. Exceptional written, oral, interpersonal, and organizational skills. High level proficiency in Microsoft Office- MS Word, Excel, Access, and PowerPoint. Or an equivalent combination of education and experience. Licensure/Certification Requirements: LP, LPA, LCSW, LCSWA, LCMHC, LCMHCA, LMFT, LMFTA Resume must include degree earned (major & minor), graduation month & year, relevant employment dates including month and year, and populations served. A Caring Alternative, LLC a CARF accredited service provider with facilities in Asheville, Hickory, Marion, Statesville, and Morganton, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care. We are an equal opportunity employer.

Licensed Professional Counselor or Licensed Clinical Social Worker for Social-Emotional Program JobID: 2650 Instructional and Student Support Services Date Available: 02/23/2026 Additional Information: Show/Hide Transylvania County Schools seeks a Licensed Professional Counselor or a Licensed Clinical Social Worker. Position is available February 23, 2026. Position is full-time or part-time and may include employment benefits; 10-month employment term, state salary schedule. Applicants for the position must hold or be eligible to hold NC licensure in area 005 (Counselor) or licensure area 006 (Social Worker). Job duties: Lead the Social Emotional Learning Framework (SELF) team, work with Restorative Practices Framework, develop lessons for groups and individuals. Communicate with administrators, teachers, and district-level personnel. Applicant must be willing to receive and invest in training that will best meet the needs of SEL students. Knowledgeable in de-escalation strategies as well as age-appropriate coping skills for SEL students, as well as familiar with individual, obtainable, and sustainable goal setting for students. Applicant must be flexible and able to provide classroom support, conduct classroom walk-throughs/check-ins, and collect/utilize data. Please direct questions regarding the position by email to the Exceptional Children's Director, Mrs. Tonya James, at ****************. Interested candidates must submit an online employment application. Application closing date: Open until filled.

Transylvania County Schools seeks a Licensed Professional Counselor or a Licensed Clinical Social Worker. Position is available February 23, 2026. Position is full-time or part-time and may include employment benefits; 10-month employment term, state salary schedule. Applicants for the position must hold or be eligible to hold NC licensure in area 005 (Counselor) or licensure area 006 (Social Worker). Job duties: Lead the Social Emotional Learning Framework (SELF) team, work with Restorative Practices Framework, develop lessons for groups and individuals. Communicate with administrators, teachers, and district-level personnel. Applicant must be willing to receive and invest in training that will best meet the needs of SEL students. Knowledgeable in de-escalation strategies as well as age-appropriate coping skills for SEL students, as well as familiar with individual, obtainable, and sustainable goal setting for students. Applicant must be flexible and able to provide classroom support, conduct classroom walk-throughs/check-ins, and collect/utilize data. Please direct questions regarding the position by email to the Exceptional Children's Director, Mrs. Tonya James, at ****************. Interested candidates must submit an online employment application. Application closing date: Open until filled.

Primary Function Under supervision, the incumbent is responsible for a variety of nursing assistant duties established by the Registered Nurse. Under supervision, he/she is responsible for following the plan of care established by the nurse assessing the patient. The Nursing Assistant assists in performing and providing nursing care, duties, and tasks for patients of all ages. Job Description Recognizes and reports to the registered nurse or medical provider abnormal findings related to vital signs, clinical signs and symptoms, and laboratory findings. Implements nursing care including, but not limited to: Takes and records vital signs and reports deviations to the registered nurse. Collects specimens (urine, stool, and sputum). Completes finger stick glucose monitoring. Monitors intake and output, including monitoring IVs. Documents vital signs and other medical data to the appropriate record. Initiates appropriate resuscitative measures in an emergency. Operates a variety of specialized medical equipment, such as suction pumps, oxygen equipment, automatic BP cuffs, and oxygen saturation units, etc. Recognizes malfunctioning and unsafe equipment and initiates corrective action. Initiates appropriate action when safety measures are required to protect patients. Maintains a safe environment through the practice of Universal Precautions and Body Substance Isolation, medical waste/chemical management and containment. Isolates infected patients. Cleans patient contact areas and equipment according to policies and OSHA regulations. Promotes patient advocacy and confidentiality. Directly observes and evaluates patient care. Participates in ongoing nursing quality assurance program. The Nursing Assistant will function in primary care under the supervision of the clinical nurse in the team with ultimate supervision by the Nursing Supervisors or his/her designee to ensure patient care is provided in a safe and efficient quality manner. Assists with and makes recommendations about supplies and equipment needs. Maintains clean, neat, and safe work environment. Demonstrates ability and willingness to adapt to special circumstances, such as, staffing shortages, patient emergencies, fluctuations in census, and disasters. Participates in cross training of services within the nursing department. The Director of Nursing for Primary Care/Senior Practice Manager or his/her designee will schedule cross training. The Nurse Supervisor, Clinical Nurse or his/her designee makes assigned duties. The Nursing Assistant provides nursing care according to established procedures; under the supervision of the Registered Nurse Supervisor/Clinical Nurse. This is done under the supervision of the Director of Nursing for Primary Care/ Senior Practice Manager, and Director of Division of Nursing or his/her designee. The work is evaluated for technical soundness and adherence to professional standards. Job Knowledge Knowledge and skill to perform basic clinical nursing care to acutely ill patients and assist patients in their daily living activities. Knowledge and skill to assist the care provider in treatment and examinations performed in the outpatient setting. A practical knowledge of performing prescribed treatment plans such as dressing changes or soaks. Knowledge of proper handling and collection of specimens, performing vital signs and recognizing abnormal values. Basic knowledge of diseases and illnesses and the ability to recognize and report changes in the patient's condition to the registered nurse. Page Break A practical knowledge of the medical facility's organization and services, the basic rules and regulations governing visitors and patient treatment, and practical knowledge of standard procedures, medical records, and medical terminology. A basic knowledge of diseases, medical and surgical procedures, as well as standard abbreviations used by the medical staff. A thorough knowledge of recording and documenting medical information. Knowledge and skills in operating specialized medical equipment, such as suction pumps, oxygen equipment, etc. Applicant must have a valid North Carolina driver's license. Education/Experience High school graduate or GED, Successfully completed an accredited program in Nursing Assistant, Certified as a Nursing Assistant (CNA), Current Basic Life Support (BLS), or Advanced Cardiac Life Support (ACLS) may be substituted, is required of the position. Can be acquired through the facility following appointment to position. Preference given to applicants who have specialized training in CNA. No experience required of position, will provide training. Proficiency rated at 6 weeks. Contacts with Others Contacts are with patients, families, hospital personnel, and community agencies. Contacts with patients and families are to provide and assist with care. With hospital personnel and community agencies, contacts are to exchange information for the purpose of coordinating patient care activities. The Nursing Assistant is assigned duties based upon the diagnosis of the patient, his/her condition, and special circumstances related to his/her needs. Confidential Data The incumbent has access to highly confidential patient medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical and personnel records and all other pertinent information that comes to the individual's attention or knowledge. The Privacy Act carries both civil and criminal penalties for unlawful disclosure of records. Violation of such confidentiality shall be cause for adverse actions. Responsibility for Accuracy The incumbent is responsible for accuracy of work performed. The Team Leader, supervising registered nurse, or immediate supervisor reviews work for accuracy and determines steps to prevent errors from reoccurring. The Nursing Assistant will follow the plan of care established by the registered nurse according to individual patient needs and established hospital policies and procedures. The purpose of the work is to provide patient care that contributes to completion of the prescribed plan of care and discharge of the patient. The work affects the physical and psychosocial wellbeing of the patients and their families. Completion of duties affects the attitude of patients and efficiency with which the hospital provides service and therefore could have a negative effect on patient outcomes. Guidelines consist of nursing and medical policy and procedures, standing orders, standards of care, and hospital and agency policies. Must, also, comply with FPM, MRS, PHS, IHS, and State regulations. The employee determines the order and sequence of care provided to the patient based on the patient's condition and priorities of need. Mental/ Visual/ Physical Effort Work in the various services within the nursing department requires considerable walking, standing, bending, pushing, and lifting in helping patients to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies. May be responsible for lifting over 15 pounds. Resourcefulness and Initiative The Nursing Assistant works under the direction and supervision of a Registered Nurse. Environment The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.