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Case manager assistant skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

William Weston,

Roxanne Ruiz-Adams

Below we've compiled a list of the most critical case manager assistant skills. We ranked the top skills for case managers assistant based on the percentage of resumes they appeared on. For example, 16.6% of case manager assistant resumes contained patients as a skill. Continue reading to find out what skills a case manager assistant needs to be successful in the workplace.

15 case manager assistant skills for your resume and career

1. Patients

Here's how case managers assistant use patients:

Provide limited psychological services and work under close supervision, screening and evaluating patients and assisting in diagnostic and therapeutic procedures.
Interviewed newly assigned patients and managed sensitive patient information into a variety of database applications used by the Army.

2. Home Health

Here's how case managers assistant use home health:

Have to make phone calls ongoing to set up appointments, therapy sessions, home health services and specialty appointments.
Assist with daily operation of home health agency using critical thinking and decision making to ensure excellent patient care.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how case managers assistant use patient care:

Provide direct patient care when necessary, including performance of admission screening, comprehensive clinical assessments and case management.
Work with case managers to assist in-patient care both at the hospital and as they prepare to leave the hospital.

4. Rehabilitation

Here's how case managers assistant use rehabilitation:

Scheduled Specialty medical exams, imaging, diagnostic, transportation/translation and rehabilitation services.
Provided case management for residents in the Rehabilitation Program.

5. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how case managers assistant use mental health:

Managed a caseload of attorneys recovering from substance related disorders and/ or mental health disorders.
Gathered and submitted data into software programs regarding all confidential information of mental health clients.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how case managers assistant use data entry:

Background or training in numerical data entry and analysis required; Knowledge of medical terminology preferred.
Performed data entry of referral authorization, outpatient surgeries, inpatient procedures and admissions.

8. Client Intake

Here's how case managers assistant use client intake:

Completed client intakes, eligibility determination and monitoring.
Position working with clients and other legal professionals to discuss case details, conduct client interviews and all client intake services.

9. Substance Abuse

Here's how case managers assistant use substance abuse:

Performed intake using assessment tools to determine, address and monitor problems/issues and progress demonstrated particular to substance abuse treatment.
Direct contact with individuals diagnosed with mental illnesses and substance abuse

10. Financial Assistance

Financial assistance refers to governmental assistance one may receive for a variety of reasons. This help is typically in the form of money, whether a loan, scholarship, grant, or reduced taxes provided to an individual or organization. One of the more common forms of financial assistance is student loans, which offer many prospective students a chance for higher education.

Here's how case managers assistant use financial assistance:

Screened client eligibility for programs to provide rent and utility financial assistance.
Provided assessment and referrals to individuals in need of counseling, financial assistance, elder options and many other support services.

11. Crisis Intervention

Here's how case managers assistant use crisis intervention:

Focused on Behavior Modification System and Therapeutic Crisis Interventions when necessary.
Monitored therapeutic crisis intervention strategies and long-term behavior sessions.

12. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how case managers assistant use community resources:

Provided case management services which included referrals to appropriate community resources and advocacy to obtain permanent housing in the community.
Demonstrate knowledge of community resources and assist client/family in accessing those resources as appropriate.

15. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how case managers assistant use scheduling appointments:

Provide coverage to patient Services Team when needed by scheduling appointments, insurance verification, and registration process.
Perform clerical duties such as scheduling appointments, note taking, and brainstorm individual service plans.

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What skills help Case Managers Assistant find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a case manager assistant stand out to employers?

William Weston

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.

What soft skills should all case manager assistants possess?

Roxanne Ruiz-Adams

Lecturer, Kean University

In the world we are in, empathy and compassion are tools we need most when interacting with each other. Graduates need to practice the skills of listening actively, and communicating in a way that is responsive rather than reactive. As social media expands and the world becomes smaller we all have become more connected and more aware of the experience of being a global citizen. Graduates need to practice having conversations with those who are different from them, practice putting themselves in the shoes of those they interact with, and learn the art of conflict resolution. We are all different in the way we think, but now more than ever we need graduates who are solution focused in their responses to the world rather than problem focused.

Do you want to know more?

List of case manager assistant skills to add to your resume

The most important skills for a case manager assistant resume and required skills for a case manager assistant to have include:

Patients
Home Health
Patient Care
Rehabilitation
Mental Health
Social Work
Data Entry
Client Intake
Substance Abuse
Financial Assistance
Crisis Intervention
Community Resources
Social Services
Social Security
Scheduling Appointments
Management System

Community Agencies
Discharge Planning
Community Services
Administrative Tasks
Medical Care
Clerical Support
Hippa
HIPAA
Telephone Calls
HMIS
Front Desk
Support Services
Domestic Violence
Mental Illness
Durable Medical Equipment
Office Equipment

Vital Signs
Medical Appointments
PowerPoint
Patient Charts
Intake Process
Legal Research
Insurance Adjusters
Subpoenas
Develop Working Relationships
Travel Arrangements
Medical Reports
TANF
Court Hearings
Medical Bills
ICD-9
Court Appearances

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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