Case manager internship skills for your resume and career

The "change theory" used in social work practice follows several steps, including engaging, assessing, planning, intervening, evaluating, terminating, and following up. Soft skills are most likely to occur in engagement, intervention, and termination. Social workers are trained to "start wherever the client is," understanding that clients can be individuals, families, groups, communities, or organizations. Social workers are trained to respect the client as the expert in their needs, honor self-determination, use a strengths-based approach, and respect difference while using inclusion. The training turns into soft skills such as being empathetic, warm, genuine, and respectful. Social workers also develop skills in knowing when to listen and when to nudge the client toward action. Social workers are trained to intervene and, when change is completed, to terminate. Helping clients know when to end services also requires soft skills of talking about hard topics, seeing a brighter future and setting goals, recognizing when change is happening, and saying goodbye respectfully.

Hard or technical skills are most likely to occur in the stages of assessing, planning, intervening, and evaluating change theory. Social workers are trained to gather lots of information and then analyze strengths and needs. Social workers present their assessments to clients and work together to create goals and the steps that reach goals when executed. The process involves using the client's vision of what "better" looks like. Social workers then use evidence-based techniques to move the client toward the goal and define measures to know when the goal is met. The technical skills used in this process include analyzing many types of information repeatedly, knowing what resources exist and how to refer, knowing how to design effective goals and steps to achieve goals, researching current evidence-based practices, defining and measuring progress, and setting limits and timeframes.

The need for social workers with expertise in mental health care, school-based social work, health and substance misuse are particularly important. Sixty percent of mental health care in the US is provided by social workers and the need is growing.

Indeed, the way we work is changing. The skills that young graduates will need are diverse. Transferable skills and soft skills will certainly be marketable. These include traditional crafts such as communication, but I also think the world expects more empathy from its employees. Young graduates with an understanding of racism, sexism, and environmental responsibility will become increasingly important.