Become A Case Manager

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Working As A Case Manager

Getting Information
Documenting/Recording Information
Organizing, Planning, and Prioritizing Work
Communicating with Supervisors, Peers, or Subordinates
Performing for or Working Directly with the Public

Deal with People
Unpleasant/Angry People
Stressful
$42,675
Average Salary

What Does A Case Manager Do

A Case Manager helps people who are in dire situations or going through difficult transitions, such as recovering addicts, homeless, and those with disabilities. They help clients achieve wellness and autonomy.

How To Become A Case Manager

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education.

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Case Manager jobs

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Case Manager Career Paths

Case Manager

Account Manager Billing Specialist

Business Office Manager

8 Yearsyrs

Career Manager

6 Yearsyrs

Clinical Coordinator Nurse Manager

Career Services Director

9 Yearsyrs

Therapist

Clinical Director

9 Yearsyrs

Unit Manager Nursing Director

Clinical Services Director

11 Yearsyrs

Therapist Clinician

Clinical Supervisor

8 Yearsyrs

Program Coordinator Assistant Director

Director Of Admissions

7 Yearsyrs

Director Of Social Services

6 Yearsyrs

Registered Nurse Case Manager Career Manager

Health Care Manager

8 Yearsyrs

Utilization Review Nurse Nurse Manager

Health Director

9 Yearsyrs

Clinical Manager Occupational Health Nurse

Health Services Manager

7 Yearsyrs

Mental Health Case Manager

5 Yearsyrs

Registered Nurse Case Manager

Nursing Director

9 Yearsyrs

Assistant Director Office Manager

Practice Manager

9 Yearsyrs

Housing Specialist Assistant Property Manager

Service Coordinator

Service Director

Social Services Manager

5 Yearsyrs

Therapist

Social Work Case Manager

6 Yearsyrs

Program Coordinator

Social Work Supervisor

7 Yearsyrs

Program Manager Program Director

Unit Director

5 Yearsyrs

Average Length of Employment

Social Work Case Manager 3.5 years
Senior Case Manager 3.5 years
Case Manager Lead 3.2 years
Case Management Specialist 3.1 years
Service Coordinator/Case Manager 3.0 years
Social Services Case Manager 3.0 years
Case Manager 3.0 years
Counselor/Case Manager 2.9 years
Medical Case Manager 2.9 years
Case Management Coordinator 2.8 years
Case Manager For Children 2.6 years
Mental Health Case Manager 2.6 years
Mental Health Consultant 2.5 years
Clinical Case Manager 2.5 years
Adult Case Manager 2.5 years
Family Case Manager 2.5 years
Case Worker 2.4 years
Residential Case Manager 2.4 years
Intensive Case Manager 2.4 years
Case Management Assistant 2.4 years
Case Manager Assistant 2.4 years
Case Coordinator 2.3 years
Targeted Case Manager 2.2 years
Foster Care Case Manager 2.2 years
Shelter Case Manager 2.1 years
Housing Case Manager 2.1 years
Case Manager Internship 0.8 years

Top Careers Before Case Manager

Top Careers After Case Manager

Case Manager Demographics

Gender

Female
75.9%
Male
22.0%
Unknown
2.1%

Ethnicity

White
79.5%
Hispanic or Latino
12.0%
Asian
6.3%
Unknown
1.6%
Black or African American
0.7%

Languages Spoken

Spanish
73.9%
French
7.2%
Arabic
2.5%
Portuguese
2.3%
Russian
2.1%
Italian
1.9%
German
1.7%
Chinese
1.4%
Mandarin
1.3%
Hindi
0.8%
Korean
0.7%
Japanese
0.6%
Swahili
0.6%
Cantonese
0.5%
Somali
0.5%
Tagalog
0.4%
Polish
0.4%
Vietnamese
0.4%
Urdu
0.4%
Croatian
0.4%

Case Manager

Unfortunately we don’t have enough data for this section.

Case Manager Education

Schools

University of Phoenix
20.5%
Liberty University
9.2%
Capella University
9.0%
Walden University
8.0%
Grand Canyon University
7.7%
Kaplan University
3.7%
Troy University
3.5%
Ashford University
3.5%
Arizona State University
3.4%
Webster University
3.3%
Florida State University
3.2%
Temple University
3.1%
University of Southern California
2.9%
Strayer University
2.8%
University of Texas at Arlington
2.8%
University of Central Florida
2.8%
Fordham University
2.8%
Wayne State University
2.7%
Southern New Hampshire University
2.6%
University of South Florida
2.6%

Majors

Degrees

Bachelors
38.7%
Masters
35.0%
Other
11.7%
Associate
8.0%
Certificate
3.1%
Doctorate
2.4%
Diploma
0.7%
License
0.4%

Case Manager

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Real Case Manager Salaries

Job Title	Company	Location	Start Date	Salary
Case Manager	UCSF Medical Center	San Francisco, CA	Jul 21, 2013	$133,276
Manager, Case Processing Oversight	Biogen, Inc.	Cambridge, MA	Sep 08, 2016	$125,000 - $128,000
Case Manager	Delta Care Home Health Services, LLC	Irving, TX	Jan 25, 2016	$102,378
Home Health Physical Therapy Case Manager	Centra Health, Inc.	Lynchburg, VA	Nov 22, 2015	$101,358
Home Health Physical Therapy Case Manager	Centra Health, Inc.	Lynchburg, VA	Nov 22, 2015	$99,861
Home Health Physical Therapy Case Manager	Centra Health, Inc.	Lynchburg, VA	Jun 15, 2013	$98,235
Home Health Physical Therapy Case Manager	Southside Community Hospital, Inc.	Farmville, VA	Aug 16, 2013	$92,514
Field Case Manager	Microsoft Corporation	Irving, TX	Feb 18, 2013	$87,500
Physical Therapist Case Manager	Aurora Heath Care, Inc.	Milwaukee, WI	Feb 23, 2015	$85,280
Case Manager	Delta Care Home Health Services, LLC	Irving, TX	Oct 01, 2014	$83,000
International Case Manager (Lawyer)	Tom Ford Retail LLC	New York, NY	Aug 10, 2014	$82,750
Case Manager	Unicon Pharma Inc.	Ivyland, PA	Aug 22, 2016	$61,298
Hospice Care Case Manager	RN Express Staffing Registry, LLC	Port Washington, NY	Sep 08, 2014	$60,523
High Risk Case Manager	Mirehab P.C.	Farmington Hills, MI	Jul 09, 2016	$60,500
High Risk Case Manager	Mirehab P.C.	Farmington Hills, MI	Sep 09, 2016	$60,500
Rehabilitation Case Manager	Royale Health Care Center, Inc.	Santa Ana, CA	Sep 24, 2013	$60,189
Case Manager-II	Global Pharma TEK, LLC	Durham, NC	Dec 07, 2016	$60,000
Case Manager	Delta Care Home Health Services, LLC	Irving, TX	Oct 01, 2014	$60,000
Case Manager	Pathways, Inc.	Greenwich, CT	Sep 16, 2015	$45,914
Senor Case Manager	ACMH, Inc.	NY	Dec 02, 2016	$45,464
Community Umbrella Agency Case Manager	Bethanna	Philadelphia, PA	Oct 16, 2014	$45,000
Community Umbrella Agency Case Manager	Bethanna	Philadelphia, PA	Oct 01, 2014	$45,000
Immigration Case Manager	International Legal and Business Services Group, Ll	Schaumburg, IL	Oct 01, 2013	$45,000
Asian Services Case Manager	ACMH, Inc.	NY	May 25, 2016	$44,304
International Case Manager	American Arbitration Association, Inc.	New York, NY	Jul 30, 2014	$44,000
Case Manager	Barasch McGarry Salzman & Penson, Attorneys at Law	New York, NY	Sep 01, 2015	$43,555

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Top Skills for A Case Manager

Top Case Manager Skills

Treatment Plans
Crisis Intervention
Mental Health Services

You can check out examples of real life uses of top skills on resumes here:

Modified treatment plans according to changes in client status.
Provided crisis intervention, emergency placements, and referrals.
Collaborate with multidisciplinary team to provide comprehensive mental health services.
Managed incoming requests for housing and financial assistance.
Provided information and referrals to appropriate agency and community resources.