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Become A Case Manager

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Working As A Case Manager

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $42,675

    Average Salary

What Does A Case Manager Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Case Manager

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Case Manager jobs

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Average Length of Employment
Nurse Case Manager 3.3 years
Case Manager Lead 3.2 years
Case Manager 3.0 years
Case Supervisor 2.9 years
Case Specialist 2.6 years
Adult Case Manager 2.5 years
Case Worker 2.4 years
Case Planner 2.2 years
Outreach Worker 2.1 years
Case Aide 1.9 years
Top Employers Before
Internship 12.1%
Counselor 5.1%
Teacher 3.9%
Volunteer 3.5%
Supervisor 3.1%
Nurse 3.1%
Cashier 2.7%
Top Employers After
Counselor 5.8%
Internship 5.8%
Therapist 5.8%
Supervisor 3.7%
Clinician 3.6%

Case Manager Demographics

Gender

Female

75.9%

Male

22.0%

Unknown

2.1%
Ethnicity

White

79.5%

Hispanic or Latino

12.0%

Asian

6.3%

Unknown

1.6%

Black or African American

0.7%
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Languages Spoken

Spanish

73.9%

French

7.2%

Arabic

2.5%

Portuguese

2.3%

Russian

2.1%

Italian

1.9%

German

1.7%

Chinese

1.4%

Mandarin

1.3%

Hindi

0.8%

Korean

0.7%

Japanese

0.6%

Swahili

0.6%

Cantonese

0.5%

Somali

0.5%

Tagalog

0.4%

Polish

0.4%

Vietnamese

0.4%

Urdu

0.4%

Croatian

0.4%
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Case Manager Education

Schools

University of Phoenix

20.5%

Liberty University

9.2%

Capella University

9.0%

Walden University

8.0%

Grand Canyon University

7.7%

Kaplan University

3.7%

Troy University

3.5%

Ashford University

3.5%

Arizona State University

3.4%

Webster University

3.3%

Florida State University

3.2%

Temple University

3.1%

University of Southern California

2.9%

Strayer University

2.8%

University of Texas at Arlington

2.8%

University of Central Florida

2.8%

Fordham University

2.8%

Wayne State University

2.7%

Southern New Hampshire University

2.6%

University of South Florida

2.6%
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Majors

Social Work

18.3%

Nursing

15.5%

Psychology

13.0%

Criminal Justice

8.0%

Business

8.0%

Human Services

4.8%

Sociology

4.6%

School Counseling

4.2%

Mental Health Counseling

4.0%

Counseling Psychology

3.5%

Education

2.4%

Health Care Administration

2.1%

Management

1.7%

Human Development

1.6%

Clinical Psychology

1.4%

Human Resources Management

1.4%

Public Administration

1.3%

Communication

1.3%

Elementary Education

1.3%

Rehabilitation Science

1.3%
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Degrees

Bachelors

38.7%

Masters

35.0%

Other

11.7%

Associate

8.0%

Certificate

3.1%

Doctorate

2.4%

Diploma

0.7%

License

0.4%
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Job type you want
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Part Time
Internship
Temporary

Real Case Manager Salaries

Job Title Company Location Start Date Salary
Case Manager UCSF Medical Center San Francisco, CA Jul 21, 2013 $133,276
Manager, Case Processing Oversight Biogen, Inc. Cambridge, MA Sep 08, 2016 $125,000 -
$128,000
Case Manager Delta Care Home Health Services, LLC Irving, TX Jan 25, 2016 $102,378
Home Health Physical Therapy Case Manager Centra Health, Inc. Lynchburg, VA Nov 22, 2015 $101,358
Home Health Physical Therapy Case Manager Centra Health, Inc. Lynchburg, VA Nov 22, 2015 $99,861
Home Health Physical Therapy Case Manager Centra Health, Inc. Lynchburg, VA Jun 15, 2013 $98,235
Home Health Physical Therapy Case Manager Southside Community Hospital, Inc. Farmville, VA Aug 16, 2013 $92,514
Field Case Manager Microsoft Corporation Irving, TX Feb 18, 2013 $87,500
Case Manager/Care Coordinator Essen Medical Associates, P.C. New York, NY Jan 11, 2016 $83,480
Case Manager Delta Care Home Health Services, LLC Irving, TX Oct 01, 2014 $83,000
International Case Manager (Lawyer) Tom Ford Retail LLC New York, NY Aug 10, 2014 $82,750
Case Manager IBM India Private Limited Novato, CA May 18, 2015 $82,285
Hospice Care Case Manager RN Express Staffing Registry, LLC Port Washington, NY Sep 08, 2014 $60,523
High Risk Case Manager Mirehab P.C. Farmington Hills, MI Jul 09, 2016 $60,500
High Risk Case Manager Mirehab P.C. Farmington Hills, MI Sep 09, 2016 $60,500
Rehabilitation Case Manager Royale Health Care Center, Inc. Santa Ana, CA Sep 24, 2013 $60,189
Case Manager Global Pharma TEK, LLC Waltham, MA Dec 10, 2016 $60,000
Case Manager Delta Care Home Health Services, LLC Irving, TX Oct 01, 2014 $60,000
Case Manager Global Pharma TEK, LLC Durham, NC Sep 09, 2016 $60,000
Case Manager-II Global Pharma TEK, LLC Durham, NC Dec 07, 2016 $60,000
Senor Case Manager ACMH, Inc. NY Dec 02, 2016 $45,464
Immigration Case Manager International Legal and Business Services Group, Ll Schaumburg, IL Oct 01, 2013 $45,000
Community Umbrella Agency Case Manager Bethanna Philadelphia, PA Oct 16, 2014 $45,000
Community Umbrella Agency Case Manager Bethanna Philadelphia, PA Oct 01, 2014 $45,000
Case Manager/Asian Services Specialist ACMH, Inc. New York, NY Feb 02, 2015 $44,800
Asian Services Case Manager ACMH, Inc. NY May 25, 2016 $44,304
International Case Manager American Arbitration Association, Inc. New York, NY Jul 30, 2014 $44,000
Case Manager Barasch McGarry Salzman & Penson, Attorneys at Law New York, NY Sep 01, 2015 $43,555

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Top Skills for A Case Manager

TreatmentPlansCrisisInterventionMentalHealthServicesFinancialAssistanceCommunityResourcesIntakeAssessmentsChildAbuseIndividualServicePlansManagementServicesSubstanceAbuseDischargePlanningCarePlansHealthCareSupportServicesMentalIllnessLifeSkillsSocialServiceAgenciesMedicationManagementCustomerServicePatientCare

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Top Case Manager Skills

  1. Treatment Plans
  2. Crisis Intervention
  3. Mental Health Services
You can check out examples of real life uses of top skills on resumes here:
  • Modified treatment plans according to changes in client status.
  • Provided crisis intervention, emergency placements, and referrals.
  • Collaborate with multidisciplinary team to provide comprehensive mental health services.
  • Managed incoming requests for housing and financial assistance.
  • Provided information and referrals to appropriate agency and community resources.

Top Case Manager Employers

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