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Become A Case Manager

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Working As A Case Manager

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $42,675

    Average Salary

What Does A Case Manager Do

A Case Manager helps people who are in dire situations or going through difficult transitions, such as recovering addicts, homeless, and those with disabilities. They help clients achieve wellness and autonomy.

How To Become A Case Manager

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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3,909 Case Manager jobs More

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Real Case Manager Salaries

Job Title Company Location Start Date Salary
Case Manager UCSF Medical Center San Francisco, CA Jul 21, 2013 $133,276
Manager, Case Processing Oversight Biogen, Inc. Cambridge, MA Sep 08, 2016 $125,000 -
Case Manager Delta Care Home Health Services, LLC Irving, TX Jan 25, 2016 $102,378
Home Health Physical Therapy Case Manager Centra Health, Inc. Lynchburg, VA Nov 22, 2015 $101,358
Home Health Physical Therapy Case Manager Centra Health, Inc. Lynchburg, VA Nov 22, 2015 $99,861
Home Health Physical Therapy Case Manager Centra Health, Inc. Lynchburg, VA Jun 15, 2013 $98,235
Home Health Physical Therapy Case Manager Southside Community Hospital, Inc. Farmville, VA Aug 16, 2013 $92,514
Field Case Manager Microsoft Corporation Irving, TX Feb 18, 2013 $87,500
Physical Therapist Case Manager Aurora Heath Care, Inc. Milwaukee, WI Feb 23, 2015 $85,280
Case Manager Delta Care Home Health Services, LLC Irving, TX Oct 01, 2014 $83,000
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Top Skills for A Case Manager


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Top Case Manager Skills

  1. Treatment Plans
  2. Crisis Intervention
  3. Mental Health Services
You can check out examples of real life uses of top skills on resumes here:
  • Modified treatment plans according to changes in client status.
  • Provided crisis intervention, emergency placements, and referrals.
  • Collaborate with multidisciplinary team to provide comprehensive mental health services.
  • Managed incoming requests for housing and financial assistance.
  • Provided information and referrals to appropriate agency and community resources.

Top Case Manager Employers

What Kind Of Companies Hire a Case Manager

  1. Catholic Charities Summit Adult Day Services
  2. The Salvation Army
  3. Volunteers of America Oklahoma
  4. Lutheran Services FL
  5. Department Of Children/Family
  6. Lutheran Social Services
  7. Department of Human Services
  8. Maximus
  9. Southwest Networks, Inc.
  10. HELP USA
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