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Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.Education
Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.
Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.
The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.
Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education.Training
Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.Advancement
For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.Important Qualities
Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.
Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.
Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.
Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.
Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.
Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.
Some employers require a criminal background check. In some settings, workers need a valid driver’s license.
Average Length of Employment
Top Careers Before Case Manager
Top Careers After Case Manager
Hispanic or Latino12.0%
Black or African American0.7%
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University of Phoenix20.5%
Grand Canyon University7.7%
Arizona State University3.4%
Florida State University3.2%
University of Southern California2.9%
University of Texas at Arlington2.8%
University of Central Florida2.8%
Wayne State University2.7%
Southern New Hampshire University2.6%
University of South Florida2.6%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Case Manager||UCSF Medical Center||San Francisco, CA||Jul 21, 2013||$133,276|
|Manager, Case Processing Oversight||Biogen, Inc.||Cambridge, MA||Sep 08, 2016||$125,000 -
|Case Manager||Delta Care Home Health Services, LLC||Irving, TX||Jan 25, 2016||$102,378|
|Home Health Physical Therapy Case Manager||Centra Health, Inc.||Lynchburg, VA||Nov 22, 2015||$101,358|
|Home Health Physical Therapy Case Manager||Centra Health, Inc.||Lynchburg, VA||Nov 22, 2015||$99,861|
|Home Health Physical Therapy Case Manager||Centra Health, Inc.||Lynchburg, VA||Jun 15, 2013||$98,235|
|Home Health Physical Therapy Case Manager||Southside Community Hospital, Inc.||Farmville, VA||Aug 16, 2013||$92,514|
|Field Case Manager||Microsoft Corporation||Irving, TX||Feb 18, 2013||$87,500|
|Physical Therapist Case Manager||Aurora Heath Care, Inc.||Milwaukee, WI||Feb 23, 2015||$85,280|
|Case Manager||Delta Care Home Health Services, LLC||Irving, TX||Oct 01, 2014||$83,000|
|International Case Manager (Lawyer)||Tom Ford Retail LLC||New York, NY||Aug 10, 2014||$82,750|
|Case Manager||Unicon Pharma Inc.||Ivyland, PA||Aug 22, 2016||$61,298|
|Hospice Care Case Manager||RN Express Staffing Registry, LLC||Port Washington, NY||Sep 08, 2014||$60,523|
|High Risk Case Manager||Mirehab P.C.||Farmington Hills, MI||Jul 09, 2016||$60,500|
|High Risk Case Manager||Mirehab P.C.||Farmington Hills, MI||Sep 09, 2016||$60,500|
|Rehabilitation Case Manager||Royale Health Care Center, Inc.||Santa Ana, CA||Sep 24, 2013||$60,189|
|Case Manager-II||Global Pharma TEK, LLC||Durham, NC||Dec 07, 2016||$60,000|
|Case Manager||Delta Care Home Health Services, LLC||Irving, TX||Oct 01, 2014||$60,000|
|Case Manager||Pathways, Inc.||Greenwich, CT||Sep 16, 2015||$45,914|
|Senor Case Manager||ACMH, Inc.||NY||Dec 02, 2016||$45,464|
|Community Umbrella Agency Case Manager||Bethanna||Philadelphia, PA||Oct 16, 2014||$45,000|
|Community Umbrella Agency Case Manager||Bethanna||Philadelphia, PA||Oct 01, 2014||$45,000|
|Immigration Case Manager||International Legal and Business Services Group, Ll||Schaumburg, IL||Oct 01, 2013||$45,000|
|Asian Services Case Manager||ACMH, Inc.||NY||May 25, 2016||$44,304|
|International Case Manager||American Arbitration Association, Inc.||New York, NY||Jul 30, 2014||$44,000|
|Case Manager||Barasch McGarry Salzman & Penson, Attorneys at Law||New York, NY||Sep 01, 2015||$43,555|
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