How to hire a case manager

How to hire a case manager, step by step

Here's a step-by-step case manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a case manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new case manager
• Step 8: Go through the hiring process checklist

What does a case manager do?

Post a case manager job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you start hiring a case manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A case manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, case managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of case managers and their corresponding salaries.

   Type of Case Manager	Description	Hourly rate
   Case Manager	Social workers help people solve and cope with problems in their everyday lives. One group of social workers—clinical social workers—also diagnose and treat mental, behavioral, and emotional issues.	$14-29
   Registered Nurse Case Manager	A registered nurse is responsible for providing medical services to patients, assisting doctors in hospitals, clinics, and other health centers. Registered nurses' duties include monitoring the condition of admitted patients, operating medical equipment, responding to patients' inquiries, assisting on physical exams and medications, keeping medical records, and observing strict hygienic standards... Show more	$22-53
   Social Services Case Manager	Social services case managers conduct in-person appointments and phone intake assessments. They manage the organization's documents and report for non-federal grants and federal grants... Show more	$10-21

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Social Work
   • Patients
   • Community Resources
   • Substance Abuse
   • Crisis Intervention
   • Rehabilitation
   • Discharge Planning
   • Patient Care
   • Home Health
   • Customer Service
   • Mental Health
   • Intake Assessments
   • Financial Assistance
   • Mental Illness

   Check all skills

   Responsibilities:

   • Manage all programs operations in accordance with HRA and industry regulations, agency policies and HIPAA guidelines.
   • Manage the care of patients with tuberculosis (TB) during their hospitalization and their discharge follow-up care.
   • Provide clients support with basic ADL's (shopping, payee services, budgets, managing and attending appointments).
   • Practice cognitive behavioral, DBT, motivational enhancement and structural family therapy.
   • Practice excellent customer service and build meaningful, professional relationships with families and patients.
   • Facilitate vocational rehabilitation and relate community services.

   More case manager duties

3. Make a budget

   Including a salary range in your case manager job description is one of the best ways to attract top talent. A case manager can vary based on:

   • Location. For example, case managers' average salary in arkansas is 57% less than in district of columbia.
   • Seniority. Entry-level case managers 51% less than senior-level case managers.
   • Certifications. A case manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a case manager's salary.

   Average case manager salary

   $43,118yearly

   $20.73 hourly rate

   ---

   Entry-level case manager salary

   $30,000 yearly salary

   Updated December 5, 2025

   Average case manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$62,775	$30
   2	California	$57,742	$28
   3	New Hampshire	$56,152	$27
   4	Illinois	$54,651	$26
   5	New Jersey	$54,614	$26
   6	Rhode Island	$54,586	$26
   7	New York	$52,343	$25
   8	Nevada	$51,388	$25
   9	Minnesota	$49,289	$24
   10	Maine	$49,023	$24
   11	Maryland	$48,396	$23
   12	Virginia	$46,794	$23
   13	Michigan	$45,807	$22
   14	Wisconsin	$45,418	$22
   15	Washington	$42,863	$21
   16	Ohio	$41,323	$20
   17	Massachusetts	$40,850	$20
   18	Oregon	$40,322	$19
   19	Colorado	$39,303	$19
   20	Texas	$39,176	$19

   Average case manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Wellpath	$88,252	$42.43	29
   2	Huntington Hospital	$82,032	$39.44	9
   3	Tenet Healthcare	$81,915	$39.38	71
   4	Erlanger Health System	$81,817	$39.34	11
   5	San Diego Gas & Electric	$81,341	$39.11
   6	Legacy Health	$76,819	$36.93	11
   7	Dignity Health	$76,387	$36.72	54
   8	Pioneers Memorial Healthcare District	$76,115	$36.59
   9	University of Maryland Medical System	$74,978	$36.05	32
   10	Stanford Health Care	$74,062	$35.61	23
   11	Palomar Health	$73,119	$35.15	3
   12	Sutter Health	$73,028	$35.11	43
   13	Cook Children's Medical Center	$72,913	$35.05	17
   14	Citi	$71,363	$34.31	10
   15	Yuma Regional Medical Center	$70,032	$33.67	1
   16	Rady Children's Hospital And Health Center	$67,868	$32.63	6
   17	Novant Health	$67,611	$32.51	43
   18	UCSF Health	$67,478	$32.44
   19	Sharp HealthCare	$66,686	$32.06	15
   20	Mission Regional Medical Center	$66,102	$31.78	105

4. Writing a case manager job description

   A job description for a case manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a case manager job description:

   Case manager job description example

   The Large Case Pensions Manager will supervise a team of pension benefits professionals, manage client relationships and coordinate internal processes and projects.-Supervise, train, coach, and develop a team of pension benefits consultants in establishing new benefits on LCP's benefit payment system-Manage client relationships with pension plan sponsors, plan administrators, disbursing agents, and other third party consultants-Ensure accurate calculation/adjustment of benefits -Monitor and enforce compliance with all applicable laws, regulations, and Aetna policies, contracts-Resolve business and process problems, recommend process improvement initiatives, and lead improvement projects-Promote a positive and mutually-supportive team environment-Act as liaison between business units
   Pay Range
   
   The typical pay range for this role is:
   
   Minimum: 60,300
   
   Maximum: 126,600
   
   Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
   
   Required Qualifications
   
   5 or more years of analytical, math and/or customer service experience3 or more years of management and/or leadership experience
   
   COVID Requirements
   
   COVID-19 Vaccination Requirement
   
   CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
   
   You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
   
   Preferred Qualifications
   
   -Knowledge of LCP systems and operations-Expertise in retirement plan history, regulations, and group annuity products-Proven leadership, training and communication skills-Strong analytical ability-Experience with Microsoft Office products (Word, Excel, Outlook, Access)
   
   Education
   
   Bachelor's degree or equivalent work experience required.
   
   Business Overview
   
   Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

   Copy this example

   

5. Post your job

   To find case managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any case managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level case managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your case manager job on Zippia to find and recruit case manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with case manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new case manager

   Once you've found the case manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new case manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a case manager?