12 Case Manager Resume Examples

Five Key Resume Tips For Writing A Case Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Treatment Plans, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Case Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Case Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Bruce Matthews
Case Manager
Contact Information
Chicago, IL
(290) 555-4400
bmatthews@example.com
Skills
  • Treatment Plans
  • Email
  • Personal Care
  • Small Groups
  • Community Activities
  • VPN
  • Appropriate Referrals
  • DBT
  • RN
  • Visio
 
 
Employment History
Case Manager2019 - Present
DuPage Medical Group
Chicago, IL
  • Set up interviews, Interviewed clients for Public assistance.
  • Provide referrals to mental health providers in the VA as needed.
  • Advocated for children who were witness or victims of child abuse.
Consultant2017 - 2019
Capgemini
Chicago, IL
  • SAP ERP solution was used for this transformation.
  • Provided information technology consulting services in all phases of the systems development lifecycle.
  • Assisted claim specialists with vocational issues in order for them to make decisions regarding short-term and long-term disability claims.
  • Complete all reports for Hardware Sustainment to include Bi-Weekly Slides to the Program Managers Office and Weekly Spending Report.
Counselor2016 - 2017
YMCA of Greater Indianapolis
Indianapolis, IN
  • Participated in interdisciplinary team meetings for the development of treatment plans and treatment plan reviews
  • Collaborated with collaterals to create and implement effective treatment plans.
  • Identified students eligible for special education and write Individualized Educational Programs.
  • Refer patients, clients, or family members to community resources or to specialists as necessary.
Residence Counselor2012 - 2016
Catholic Charities USA
Bronxville, NY
  • Complete and send all unusual incident reports on youth to Social Workers.
  • Educate correctional staff about mental health needs.
  • Conduct interventions, give individual/group lectures and didactic presentations, facilitate community meetings and develop aftercare treatment plans.
  • Conduct initial intake services like putting minor into the program.
Education
Master's Degree of Criminal Justice2011 - 2012
Monroe College
Bronxville, NY
Bachelor's Degree of Criminal Justice2008 - 2011
John Jay College of Criminal Justice of the City University of New York
New York, NY
 
 
Judy Crawford
Case Manager
Contact Info
Washington, DC
(450) 555-7316
jcrawford@example.com
Skills
Language Arts
Insurance Companies
Trauma
Patient Care
Individual Clients
After-School Program
Crisis Intervention
Hmis
Social Studies
Adult Clients
Employment History
Case Manager2020 - Present
YWCA USAWashington, DC
  • Case Management and advocacy for all residents to include goal planning & Service delivery.
  • Provided case management to chronically homeless women with significant mental illness and substance abuse issues.
  • Provided goal setting, weekly case plan, progress monitoring, community resources, money management for a veteran.
  • Provide individual, family, and group based psychotherapeutic interventions for clients with primary mental health or substance abuse diagnoses.
Therapist2015 - 2020
FAIRFAX COUNTY WATER AUTHORITYUpper Marlboro, MD
  • Maintain files in accordance with licensing guidelines and company expectations including daily Mental Health Treatment notes.
  • Screen clients seeking substance abuse, mental health and intellectual disability services using evidenced-based psychological intake techniques.
  • Rotate between acute care and hospital based SNF as needed.
  • Improved lives for a healthy community through family support, mental health and substance abuse services.
  • Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Substitute Teacher2012 - 2015
Potomac High SchoolUpper Marlboro, MD
  • Administer quarterly benchmark assessments in English Language Arts.
  • Execute lesson plans that were established by the classroom teacher.
  • Promoted student learning and classroom participation using a positive approach to classroom management.
Practicum Student2010 - 2011
WOMENS CENTER OF WAKE COUNTYMain, PA
  • Accompanied clients on recreational activities and suggested new activities.
  • Observed and co-facilitated mental health and substance abuse group therapy sessions.
  • Used ISMART to develop treatment plans, daily group notes, and record the discharge of clients and residents.
  • Provided mental health and substance abuse evaluations as needed.
Education
Master's Degree of Criminal Justice2011 - 2012
Pennsylvania State UniversityMain, PA
Bachelor's Degree of Criminal Justice2007 - 2010
Pennsylvania State UniversityMain, PA
 
 
Johnny Perkins
Case Manager
New York, NY
(380) 555-2005
jperkins@example.com
Experience
Case Manager2020 - Present
MetLifeNew York, NY
  • Followed up on outstanding requirements and engaged in ongoing communication with agents, vendors and clients.
  • Request information from employer, employee and health care providers.
  • Review medical from Health Care Provider to make decision to approval, extend or close claim while following Plan guidelines.
  • Coordinated medical management and vocational rehabilitation.
Therapist2012 - 2020
One To One FitnessSanta Barbara, CA
  • Provide individual substance abuse treatment for case load of 10-15; facilitate psychoeducational group; treatment planning, filling; social work
  • Completed paperwork and treatment plans in a timely manner.- Continued positive relationships with DCF and other state agencies.
  • Assessed and developed mental health assessments, safety plans and treatment plans with clients.
Mental Health Technician2011 - 2012
Anka Behavioral HealthSanta Barbara, CA
  • Monitored patients/clients and their behavior as well as facilitated psych-educational groups on various mental health issue's topics.
  • Transport Clients from mental health facilities to crisis residential facilities.
  • Work with individuals with substance abuse and mental health issues
Psychiatric Technician2010 - 2011
Anka Behavioral HealthSanta Barbara, CA
  • Coordinated referrals with neighboring hospitals and emergency rooms, working closely with medical providers and social workers.
  • Perform a broad range of tasks while developing clinical proficiency, teamwork, and knowledge of mental health issues.
  • Act as role model for all clients and be an essential part of providing stability and structure of the therapeutic environment.
  • Provided direct client care in a mental health crisis facility.
Skills
Patient BehaviorIntellectual DisabilitiesBehavioral IssuesRNPatient CareSubstance AbuseHealth CareDual DiagnosisAcute CareProgram Services
Education
Master's Degree In Psychology2009 - 2010
University of California, Santa BarbaraSanta Barbara, CA
Bachelor's Degree In Psychology2006 - 2009
University of California, Santa BarbaraSanta Barbara, CA
 
 
Beverly Porter
Case Manager
Employment History
Case Manager2011 - Present
Kaiser PermanenteSan Bernardino, CA
  • Represent client in negotiations to establish and maintain contracts with assigned health care providers for dental lines of business.
  • Consulted and supported other health care professionals within Kaiser Permanente MAS.
Therapist2001 - 2011
Loma Linda University Medical CenterSan Bernardino, CA
  • Provide therapy for individuals, families, and groups ~ grief/loss, trauma, and chemical dependency.
  • Explored community resources for families.
  • Make appropriate referrals for medication and substance abuse issues.
Substitute Teacher2000 - 2001
Riverside Unified School DistrictSan Bernardino, CA
  • Worked with small groups of special education students in after school tutorial
  • Created and implemented student centered lessons for junior high school Social Studies and seventh grade Religion, Reading, and Vocabulary.
  • Administered the MCAS in Language Arts, Math, History, and Social Science to students who required special accommodations.
Practicum Student1998 - 1999
SRVUSDSanta Barbara, CA
  • Conducted intake interviews and treatment plans.
  • Conducted initial assessments, completed treatment plans and psychiatric referrals as necessary.
  • Developed Master Treatment Plans with reachable goals for clients.
  • Provided extensive psychological assessments for approximately 50% of the patients and generated comprehensive treatment plans.
  • Promoted to Student Director after student intern position in spring of 2013.
Education
Master's Degree In Sociology1999 - 2000
California State University - San BernardinoSan Bernardino, CA
Bachelor's Degree In Sociology1995 - 1998
University of California, Santa BarbaraSanta Barbara, CA
 
 
Contact Information
San Bernardino, CA
(880) 555-1634
bporter@example.com
Skills
Crisis Intervention
Instructional Efforts
Special Education
Direct Supervision
RN
Powerpoint
Dual Diagnosis
Domestic Violence
Program Staff
Positive Rapport
 
 
Charles Marshall
Case Manager
San Diego, CA
(280) 555-1528
cmarshall@example.com
Skills
Company PoliciesEmergencyRNSignificant OthersPain ManagementCommunicationPOSMedical AssistantsMental HealthOncology
 
 
Employment History
Case Manager2019 - Present
Kaiser PermanenteSan Diego, CA
  • Develop detailed treatment plans and refer to outside services as deemed necessary.
  • Consulted and supported other health care professionals within Kaiser Permanente MAS.
  • Represent client in negotiations to establish and maintain contracts with assigned health care providers for dental lines of business.
  • Coordinated community support services for over 30 consumers.
Supervisor2013 - 2019
WalmartIndianapolis, IN
  • Task for management: This task can be anything from unlocking doors for employees to setting up displays for the sales floor
  • Maintain the Front End according to company policies and procedures.
  • Directed workers in sales, customer service.
  • Performed money transfers using Money Gram, completed express and bill payments, money orders and check cashing.
  • Receipt, processing and supervising truck unloads, sales floor replenishment.
Nurse2010 - 2013
Detroit Medical CenterDetroit, MI
  • Worked Burn ICU, Surgical ICU, Neurotrauma ICU, Medical ICU
  • Provided direct patient care to patients requiring emergency services.
  • Have performed both RN and nurse's aide supervisory visits.
Emergency Room Nurse1996 - 2004
Huron Valley HospitalYpsilanti, MI
  • Utilize electronic medical records to document patient care, physician interaction, education, and other records as necessary.
  • Communicate with physicians regarding patient care plans, status, and interventions.
  • Educate patients and family members about mental health and medical conditions, preventive health measures, medications, or treatment plans.
  • Direct patient care of the med-surg population
  • Communicated effective test procedures/preparations to patients and documented information in medical records for future reference.
Education
Master's Degree of Social Work2004 - 2005
Wayne State UniversityDetroit, MI
Bachelor's Degree of Social Work1988 - 1991
Eastern Michigan UniversityYpsilanti, MI
 
 
Bruce Matthews
Case Manager
Contact Information
Chicago, IL
(290) 555-4400
bmatthews@example.com
Skills
  • Treatment Plans
  • Email
  • Personal Care
  • Small Groups
  • Community Activities
  • VPN
  • Appropriate Referrals
  • DBT
  • RN
  • Visio
 
 
Employment History
Case Manager2019 - Present
DuPage Medical Group
Chicago, IL
  • Set up interviews, Interviewed clients for Public assistance.
  • Provide referrals to mental health providers in the VA as needed.
  • Advocated for children who were witness or victims of child abuse.
Consultant2017 - 2019
Capgemini
Chicago, IL
  • SAP ERP solution was used for this transformation.
  • Provided information technology consulting services in all phases of the systems development lifecycle.
  • Assisted claim specialists with vocational issues in order for them to make decisions regarding short-term and long-term disability claims.
  • Complete all reports for Hardware Sustainment to include Bi-Weekly Slides to the Program Managers Office and Weekly Spending Report.
Counselor2016 - 2017
YMCA of Greater Indianapolis
Indianapolis, IN
  • Participated in interdisciplinary team meetings for the development of treatment plans and treatment plan reviews
  • Collaborated with collaterals to create and implement effective treatment plans.
  • Identified students eligible for special education and write Individualized Educational Programs.
  • Refer patients, clients, or family members to community resources or to specialists as necessary.
Residence Counselor2012 - 2016
Catholic Charities USA
Bronxville, NY
  • Complete and send all unusual incident reports on youth to Social Workers.
  • Educate correctional staff about mental health needs.
  • Conduct interventions, give individual/group lectures and didactic presentations, facilitate community meetings and develop aftercare treatment plans.
  • Conduct initial intake services like putting minor into the program.
Education
Master's Degree of Criminal Justice2011 - 2012
Monroe College
Bronxville, NY
Bachelor's Degree of Criminal Justice2008 - 2011
John Jay College of Criminal Justice of the City University of New York
New York, NY
 
 
Judy Crawford
Case Manager
Contact Info
Washington, DC
(450) 555-7316
jcrawford@example.com
Skills
Language Arts
Insurance Companies
Trauma
Patient Care
Individual Clients
After-School Program
Crisis Intervention
Hmis
Social Studies
Adult Clients
Employment History
Case Manager2020 - Present
YWCA USAWashington, DC
  • Case Management and advocacy for all residents to include goal planning & Service delivery.
  • Provided case management to chronically homeless women with significant mental illness and substance abuse issues.
  • Provided goal setting, weekly case plan, progress monitoring, community resources, money management for a veteran.
  • Provide individual, family, and group based psychotherapeutic interventions for clients with primary mental health or substance abuse diagnoses.
Therapist2015 - 2020
FAIRFAX COUNTY WATER AUTHORITYUpper Marlboro, MD
  • Maintain files in accordance with licensing guidelines and company expectations including daily Mental Health Treatment notes.
  • Screen clients seeking substance abuse, mental health and intellectual disability services using evidenced-based psychological intake techniques.
  • Rotate between acute care and hospital based SNF as needed.
  • Improved lives for a healthy community through family support, mental health and substance abuse services.
  • Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Substitute Teacher2012 - 2015
Potomac High SchoolUpper Marlboro, MD
  • Administer quarterly benchmark assessments in English Language Arts.
  • Execute lesson plans that were established by the classroom teacher.
  • Promoted student learning and classroom participation using a positive approach to classroom management.
Practicum Student2010 - 2011
WOMENS CENTER OF WAKE COUNTYMain, PA
  • Accompanied clients on recreational activities and suggested new activities.
  • Observed and co-facilitated mental health and substance abuse group therapy sessions.
  • Used ISMART to develop treatment plans, daily group notes, and record the discharge of clients and residents.
  • Provided mental health and substance abuse evaluations as needed.
Education
Master's Degree of Criminal Justice2011 - 2012
Pennsylvania State UniversityMain, PA
Bachelor's Degree of Criminal Justice2007 - 2010
Pennsylvania State UniversityMain, PA
 

What Should Be Included In A Case Manager Resume

1

1. Add Contact Information To Your Case Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Case Manager Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Case Manager Resume Relevant Education Example #1
Master's Degree In Criminal Justice 2014 - 2016
Monroe College Bronxville, NY
Case Manager Resume Relevant Education Example #2
Master's Degree In Criminal Justice 2014 - 2016
Pennsylvania State University Main, PA
3

3. Next, Create A Case Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Case Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4. List Your Case Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Registered Nurse Supervisor
Passaic Beth Israel Hospital
  • Recruited, hired, trained, terminated and directed unit personnel of RN's, PCAs and travel nurses.
  • Dispensed and administered Methadone consistent with government and program regulations.
  • Reported directly to the RN case manager Responsible for direct patient assessment and medical treatment of patients in their homes.
  • Provided support and training to end-users during go-live phases of Cerner Millennium.
  • Carried BLS, and ACLS certifications.

Work History Example # 2
Counselor
YMCA of Greater Houston
  • Received required trainings for the YMCA in First Aid, CPR certified, Child Abuse Prevention, and Communicable Disease Prevention.
  • Collaborated with counselors to address the needs of individual students.
  • Established weekly CIT meetings for planning and evaluation of the program.
  • Participated in professional development training which includes CPR and First Aid training.
  • Certified in First Aid and CPR for both summers.

Work History Example # 3
Clinician
Trinitas Regional Medical Center
  • Provided over the phone crisis counseling for mental health consumers.
  • Attended school safety meetings and IEP meetings as necessary.
  • Provided Crisis intervention services to Emergency Department as part of Trauma Support Team.
  • Provided treatment for trauma, crisis and behavioral intervention, substance abuse, eating disorders.
  • Conducted and completed intakes, biopsychosocial assessments and other relevant testing to ensure client's suitability for program.

Work History Example # 4
Nurse
South Nassau Communities Hospital
  • Rotated to charge role and functioned as clinical preceptor on a 35-bed unit; supervised 5 RN and 4 CNA staff.
  • Communicated effectively with staff concerning policies and standards of care for quality patient care and safety.
  • Encouraged staff development by training and precepting new RNs in areas of patient care, policies, and procedures.
  • Performed new intake assessments and TB test * Inputting medication refills and new medication orders to the medical department.
  • Interpreted 12 lead EKG in depth to determine possible ischemia, arrhythmias, or any other abnormality.

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5

5. Highlight Your Case Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your case manager resume:

  1. Certified Nurse Assistant (CNA)
  2. Medical Assistant
  3. Certified Case Manager (ACM)
  4. Certified Professional - Human Resource (IPMA-CP)
  5. Certified Medical Interpreter - Spanish (CMI)
  6. Certification in Forensic Social Work (CFSW)
  7. Certified Alcohol and Drug Counselor (ADC)
  8. Certified Manager Certification (CM)
  9. Certified Rehabilitation Counselor (CRC)
  10. Certified Management Accountant (CMA)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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