Top Case Manager Skills

Below we've compiled a list of the most important skills for a Case Manager. We ranked the top skills based on the percentage of Case Manager resumes they appeared on. For example, 15.1% of Case Manager resumes contained Treatment Plans as a skill. Let's find out what skills a Case Manager actually needs in order to be successful in the workplace.

The six most common skills found on Case Manager resumes in 2020. Read below to see the full list.

1. Treatment Plans

high Demand
Here's how Treatment Plans is used in Case Manager jobs:
  • Developed individualized treatment plans with measurable goals and objectives and adhered to all clients' confidentiality requirements and standards.
  • Have acquired knowledge and hands-on experience assisting with counseling, documenting assessment/treatment plans, and intervention techniques.
  • Developed and implemented treatment plans to assist individuals reintegrate back into the community and manage symptoms.
  • Prepared diagnostic evaluations, treatment plans, and oversaw the development of appropriate behavioral management plans.
  • Develop and implement treatment plans for each client in collaboration with other behavioral and psychiatric professionals.
  • Completed behavioral health overlay services assessments and oversaw behavioral programs associated with client treatment plans.
  • Provided and monitored referrals, completed documentation and treatment plans, and escorted clients to appointments
  • Utilized team-approach to develop and implement individualized service/treatment plans (community-based case management).
  • Revised treatment plans in consultation with clinical supervisor based on patient progress.
  • Developed treatment plans and managed services Documented all contacts and interactions with clients
  • Provided support to treatment with development and implementation of individualize treatment plans.
  • Observed and monitored toxicology collections Completed treatment plans and case notes.
  • Developed and implemented treatment plans based on clinical experience and knowledge.
  • Coordinated the development, implementation and revision of Individual Treatment Plans.
  • Maintained participation and reviewing of Individual Education Plans and Treatment Plans.
  • Facilitated interdisciplinary team conferences to develop and implement treatment plans.
  • Evaluated and monitored treatment plans for proper implementation and effectiveness.
  • Assisted clients in achieving community independence through individualized treatment plans.
  • Developed individualized treatment plans as determined at intake assessment.
  • Developed individualized, person-centered treatment plans and documented progress.

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2. Mental Health Services

high Demand
Here's how Mental Health Services is used in Case Manager jobs:
  • Developed individual service plans that included linkage to community-based substance abuse treatment, medical/mental health services, and vocational/education programs.
  • Facilitate client access to community resources, including locating school programs, vocational opportunities and relevant mental health services.
  • Navigated health insurance provider requirements by managing and completing all necessary paperwork to ensure payment for mental health services.
  • Provided weekly progress reports and filed necessary paperwork to assist individuals in maintaining mental health services in the community.
  • Developed consumers' individualized treatment plans consistent with goals of community-based care and coordination of mental health services.
  • Educated Primary Care Physicians on referral process for members requiring mental health services or early intervention programs.
  • Determined other services needed for respite care, approved supervised/unsupervised visitations, and referred mental health services.
  • Provide community based Mental Health services to Chronically Mentally Ill, Co-Occurring and Developmentally Delayed population.
  • Coordinated and advocated client mental health services in collaboration with various educational and mental health agencies.
  • Assured clients received appropriate services throughout the continuum of intellectual disability and mental health services.
  • Promoted individual and family self-sufficiency, made referrals to training/work programs, medical/mental health services.
  • Provided ongoing advocacy and family based services to ensure proper delivery of mental health services.
  • Facilitated functional assessments to identify a tailored treatment plan for mental health services.
  • Provide comprehensive administrative support to ensure the successful delivery of mental health services.
  • Provided direct home/community based mental health services to adults and children.
  • Assist families with coordination of auxiliary and/or additional mental health services.
  • Implemented mental health services to culturally and ethnically diverse families.
  • Collaborated with medical insurance companies to provide mental health services.
  • Collaborate with multidisciplinary team to provide comprehensive mental health services.
  • Coordinated outpatient mental health services and provided crisis intervention.

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3. Crisis Intervention

high Demand
Here's how Crisis Intervention is used in Case Manager jobs:
  • Provided mission-critical crisis intervention recommendations.
  • Document resident activities of daily living, response to all interventions including crisis interventions, and significant behavior changes as appropriate.
  • Provided on-site consumer supervision, clinical support and on-call coverage to staff and consumers for crisis intervention and emergency services.
  • Provided housing assistance to the homeless population and assisted consumers with crisis intervention services, and referrals for community resources.
  • Conducted crisis intervention, advocacy, and referral services to aid in the transition from emergency shelter to transitional/permanent housing.
  • Provide crisis intervention/management, generating referrals to agency or external mental health providers or other service providers, as indicated.
  • Engage in ongoing interaction with program residents; provide supportive counseling, encouragement and positive problem solving and crisis intervention.
  • Implement crisis intervention, supportive counseling, referral and advocacy to individual's living in residential and community settings.
  • Facilitated crisis interventions and mental status assessments for our clients exhibiting psychotic episodes at local mental health hospital wards.
  • Collaborated with utilization management teams in care planning, analyzing community resources available and managing crisis intervention.
  • Developed, implemented and coordinated crisis intervention strategies in collaboration with chemical dependency and mental health professions.
  • Provided crisis intervention, educational counseling, harm and risk reduction techniques, and medication adherence regimens.
  • Provide outreach and crisis intervention to enable access to those services appropriate and necessary for crisis stabilization.
  • Provided individual, group, and family counseling, including crisis intervention involving voluntary and involuntary hospitalization.
  • Initiated appropriate action and crisis intervention with clients and/or situations through prompt utilization of community resources.
  • Provide comprehensive case management, including crisis intervention, counseling services and other appropriate supportive services.
  • Provided counseling services, medication monitoring and crisis intervention to adults with severe and persistent mental illness
  • Provided individual and family counseling services, family violence intervention, case management and crisis intervention.
  • Provide information for referrals, entitlement and application assistance, crisis intervention, and advocacy.
  • Provide crisis intervention and stabilization services to battered women and their children seeking residential services.

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4. Community Resources

high Demand
Here's how Community Resources is used in Case Manager jobs:
  • Facilitated constant coordination of care by scheduling of aftercare appointments, participating in placement planning, and linkage to community resources.
  • Recommended appropriate interventions and services needed to preserve placement, or utilized community resources to seek alternative placement for foster children.
  • Implemented and led new women veteran s clothing project from conception to execution utilizing community resources and professional networking.
  • Obtained assistance for clients by referring to community resources, arranging appointments and maintaining professional relationships with community partners.
  • Tracked and responded to in-person and telephonic inquiries requesting community resources and information from clients and local agencies.
  • Documented interactions between children and their family members, organized group sessions, and introduced community resources.
  • Provided coordination for individuals to receive psychiatric treatment while submitting referrals for housing and community resources.
  • Delivered client focused services for all those seeking employment using all available agency and community resources.
  • Increased community resources by collaborating and establishing relationships with individuals, families, and business owners.
  • Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
  • Educated members about services available in-network, services needing authorization and available community resources.
  • Referred recipients to community resources to assist in recovery from mental or physical illness.
  • Worked closely with Managed Care Providers and community resources regarding continuum of care.
  • Monitored services provided to consumers and made referrals to community resources when necessary.
  • Provided pregnant and parenting wards with comprehensive care and services utilizing community resources.
  • Establish and maintain social and community resources and make referrals to appropriate organizations.
  • Assisted patients in accessing services by providing information and education about community resources.
  • Assist team with locating community resources and additional information to promote case management.
  • Assisted clients with identifying and utilizing community resources in efforts to establish independence.
  • Performed assessments and evaluations and linked client to various community resources for rehabilitation.

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5. Financial Assistance

high Demand
Here's how Financial Assistance is used in Case Manager jobs:
  • Assisted families in becoming self-sufficient through career development programs as well as temporary financial assistance and other forms of government assistance.
  • Linked individuals to community mental health programs, assisted with applying for housing/financial assistance, transported to and from medical/psychiatric appointments.
  • Identify and facilitate referrals to alternative coverage options and financial assistance programs for patients who are not insured or under insured.
  • Processed financial assistance for clients engaged, in budgeting, financial planning, securing unemployment or social security benefits where appropriate.
  • Provided food and financial assistance program administration; assessed client needs, determined eligibility, benefit levels, resource allocations.
  • Provided counseling and assistance to a highly diverse population of adults on career choices and determined eligibility for financial assistance.
  • Received and approved emergency financial assistance requests and processed daycare enrollments, mileage requests, and work related expenses reimbursements.
  • Counseled families regarding behavior modifications, rehabilitation, social adjustments, financial assistance, vocational training, and child care.
  • Accepted and recorded referrals completed initial assessment to determine client eligibility for Emergency rental, mortgage and/or utility financial assistance.
  • Provided Veterans with basic computer skills training and provided financial assistance to aide Veterans in obtaining housing and utilities.
  • Case Management duties included securing medical assistance, financial assistance, day program linkage and aftercare referrals and recommendations.
  • Work with property owners and housing location staff to obtain all necessary documentation to support financial assistance requests/housing.
  • Facilitate referrals to financial assistance programs for patients who are uninsured, under-insured or require copay assistance.
  • Determined appropriateness and facilitate receipt of financial assistance, transportation, and clothing/house ware assistance to clients.
  • Explained eligibility requirements for community resources, financial assistance, housing opportunities, and tenant selection methods.
  • Managed daily appointment schedules to include interviews to determine and authorize eligibility for financial assistance and services.
  • Familiarized with Medicare/Medicaid laws as well as requirements related to levels of care and financial assistance.
  • Provide temporary financial assistance, as appropriate, to assist with utility payments/deposits, rent/arrears/security deposits.
  • Provided career information, career counseling, financial assistance, and referral to other organizations.
  • Identified financial needs of the family and assisted families in completing financial assistance application.

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6. Intake Assessments

high Demand
Here's how Intake Assessments is used in Case Manager jobs:
  • Conducted intake assessments and interviews with clients meeting periodically to discuss treatment progress and offering additional needs and provided relevant resources.
  • Conduct intake assessments to determine if adults convicted of felony substance abuse are eligible to enter an alternative long-term rehabilitation program.
  • Provide intake assessments and supportive services including referrals, advocacy, crisis counseling and other case management services.
  • Facilitate intake assessments, reassessments and individual service planning to make appropriate community referrals and track services.
  • Facilitated Intake assessments and development of Person Centered Plan for individuals seeking community based mental health services.
  • Completed MCAWS and coordinated triage and intake assessments of clients referred by Vocational Rehabilitation Services.
  • Completed client screenings and intake assessments for engagement in services and developed individualized treatment plans.
  • Performed intake assessments and crisis management for victims of domestic violence who experienced trauma symptoms.
  • Completed intake assessments with residents and worked on community re-entry plans following incarceration.
  • Completed initial intake assessments for incoming clients (gather demographic information).
  • Prepared intake assessments and provided emotional support to clients in homeless shelters.
  • Conduct clinical intake assessments for individuals referred for services at initial meeting.
  • Conducted intake assessments Assisted with individualized service plans Supervised and coached caregiver services
  • Conducted intake assessments and developed a service plan relevant to individual needs.
  • Conducted comprehensive initial intake assessments including medical, social & financial assistance.
  • Completed intake assessments with clients and drafted community re-entry plans following treatment.
  • Conducted intake assessments and followed through with counseling and community services.
  • Completed intake assessments with residents to determine individual and household needs.
  • Conduct comprehensive case management services to clients including intake assessments.
  • Completed initial intake assessments and evaluations of an ethnic-diverse population.

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7. Child Abuse

high Demand
Here's how Child Abuse is used in Case Manager jobs:
  • Gather child abuse/ neglect referral information -Assess referral information to determine present & future risk of child -Provide excellent customer service.
  • Led educational seminars and lectures at local community centers to educate community partners in recognizing and reporting child abuse and neglect.
  • Investigated allegations of child abuse and neglect by interviewing children, family members and collateral contacts and determining validity of allegations.
  • Provided case management services/child protective supervision to families mandated by family court to reduce the risk of further child abuse/neglect.
  • Conduct investigations of reported child abuse and neglect in coordination with law enforcement personnel and agencies.
  • Investigated allegations of child abuse and neglect and determine if ongoing agency intervention is essential.
  • Conduct investigations on child abuse reports, intervene if necessary and document all interactions.
  • Conducted specialized investigations of child abuse and neglect, as required by management.
  • Conducted intake interviews with individuals reporting suspected child abuse or neglect.
  • Investigated allegations of child abuse, domestic abuse and agency infractions.
  • Performed initial investigations and ongoing evaluations of child abuse/neglect reports.
  • Conducted third party investigations into allegations of child abuse/neglect.
  • Conducted investigations of allegations of child abuse and neglect.
  • Investigate family situations regarding possible child abuse or neglect.
  • Investigate alleged child abuse and continually assess child safety.
  • Conducted investigations of reported child abuse or neglect.
  • Investigated and assessed alleged child abuse/neglect complaints.
  • Responded to child abuse/neglect referrals.
  • Investigate reports of child abuse/neglect.
  • Investigate allegations of child abuse/neglect.

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8. Patient Care

high Demand
Here's how Patient Care is used in Case Manager jobs:
  • Performed independent and multidisciplinary decisions regarding patient care and need for discharge when home health services no longer necessary.
  • Functioned as a Resource Consultant to staff including nurses, medical students and residents regarding pediatric medical/surgical patient care.
  • Communicated patient care plan and recommendations to primary physician and execute doctor's orders with less supervision.
  • Ensured that documentation and patient care updates were documented and distributed accordingly to all medical personnel.
  • Facilitated interdisciplinary patient care rounds and conferences to review treatment goals to optimize resources utilization.
  • Coordinate services with the interdisciplinary team and community agencies to ensure appropriate patient care.
  • Maintain professional responsibility for clinical assessment findings, patient care decisions, and documentation.
  • Collaborated with Physicians for patient care and prevention and participated on a multidisciplinary team.
  • Conducted assessments to determine patient eligibility for patient care services under Medicaid and Medicare.
  • Report patient care/condition/progress to patient's physician and Clinical Manager on a continuous basis.
  • Ensured cost effective and quality patient care by appropriate utilization of medical resources.
  • Coordinated the delivery of high quality, individualized, cost-effective patient care.
  • Home Care Planning, Utilization Management and interdisciplinary patient care planning.
  • Provide ongoing support, teaching and multidisciplinary communication for overall patient care
  • Case management of patient care including coordination with families and caregivers.
  • Work closely with medical/behavioral providers to facilitate optimal patient care.
  • Participated in weekly patient care conferences and dictated concise summaries.
  • Supported the physicians and interdisciplinary team in facilitating patient care.
  • Provide patient care and instruction during initial post hospitalization period.
  • Collaborated with physicians and interdisciplinary staff to coordinate patient care.

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9. Substance Abuse

high Demand
Here's how Substance Abuse is used in Case Manager jobs:
  • Delivered proactive and recovery-focused engagement with severe and persistent mental health client who have issues with homelessness and substance abuse.
  • Administered housing case management services to clients suffering from mental and intellectual disabilities, alcohol and substance abuse addiction.
  • Authorize and/or review utilization of mental health and substance abuse services provided in inpatient and intermediate care settings.
  • Provide individual counseling and case management services to adolescent teenage boys with dual diagnosis substance abuse/mental health history.
  • Facilitated and documented group meetings that addressed substance abuse and other challenges faced by the offender population.
  • Conducted bi-monthly presentations at various venues discussing topics related to substance abuse, homelessness and domestic violence.
  • Provided intake evaluation and referrals to appropriate providers of medical, psychiatric, and alcohol/substance abuse services.
  • Provided referrals and other community resources to service individuals negatively affected by substance abuse and legal obstacles.
  • Researched, planned, developed, and implemented a substance abuse education program for incarcerated offenders.
  • Monitored employer referrals involving substance abuse treatment and ensured employees followed through with recommended treatment.
  • Facilitated groups pertaining emotional/behavioral issues as well as mental health and substance abuse issues.
  • Facilitated reducing presenting psychiatric and substance abuse symptoms and promoted symptom stability with CST.
  • Administer substance abuse assessments and case management at area prenatal clinics.
  • Assisted individuals with resources for chemical dependency and substance abuse treatment.
  • Facilitate groups for individuals engaged in substance abuse outpatient treatment program.
  • Conducted individual counseling sessions for caseload of substance abuse clients.
  • Conducted case conferences with substance abuse counselors or probation officers.
  • Incorporated adequate detoxification methods to alleviate substance abuse dependency.
  • Counseled adults with severe mental illness and alcohol/substance abuse.
  • Coordinated appropriate substance abuse services for adolescent clients.

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10. Social Workers

high Demand
Here's how Social Workers is used in Case Manager jobs:
  • Communicated consistently with supervising teachers, social workers and administrators on academic progress, student behaviors, unmet needs and achievements.
  • Interact daily with Social Workers, Case Managers and Physicians at hospitals in assigned territory securing patients for rehabilitation facility.
  • Maintained detailed patient observance charts and assisted social workers in determining the rehabilitation of clients ready to return to society.
  • Educated hospital Case Managers and Social Workers regarding safety measures and alarms when interacting with patients
  • Developed and maintained relationships with state social workers and other multidisciplinary teams and community partners.
  • Improved communication and patient information dissemination through bi-weekly meetings nurse leaders and social workers.
  • Supervised other social workers and attended weekly management meetings and training as needed.
  • Implement suggested behavior management plans from professional therapists or/and social workers.
  • Provide social workers with pertinent information gathered during applicant interviews.
  • Provided support to social workers/administrators and acted as a liaison.
  • Managed a juvenile caseload referred by county social workers.
  • Collaborated with hospital clinician/social workers regarding discharge planning.
  • Collaborated with hospital and county social workers.
  • Supervised two dependently licensed social workers.
  • Supervised 3 social workers responsible for case management, advocacy, and entitlement for senior citizens in the East Harlem area.
  • Maintain regular contact with members of client's treatment team including Social Workers, Mental Health Advocates, and Wrap-Around Team.
  • Give data on contacts and visits to social workers for timely input into FACES; also personally input data into FACES.
  • Work with a team of social workers to place children in foster homes or medical treatment centers appropriate to the child.
  • Worked closely with the clients and social workers, as well as the attorney that represented the clients and Social Security.
  • Collaborate with the client's family, social workers, and others in the community to assist with client's case.

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11. Independent Living

high Demand
Here's how Independent Living is used in Case Manager jobs:
  • Facilitated independent living and significantly reduced hospitalizations.
  • Developed support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living.
  • Provided intensive case management and rehabilitation services to help chronically mentally ill adults maintain independent living in the community.
  • Transition identified obstacles to living independently, obtaining employment, independent living skills, housing and obtaining post-secondary education.
  • Ensured that clients received support and information about community resources, empowering them to become stabilized in independent living.
  • Coordinated rehabilitation planning and periodic review for assigned clients who are participating in independent living skills training programs.
  • Served as half-time resident manager in agency-owned apartment building for emotionally/behaviorally disturbed youth in transition to independent living.
  • Implement and monitor service plans to effectively assist elders to maintain independent living according to EOEA regulations.
  • Compose Independent Living Plans which include designated tasks to guide residents to eventually obtaining permanent housing.
  • Managed a support system to maintain independent living, self-sufficiency and family stabilization for each client.
  • Provided case management for individuals who sustained traumatic brain injuries by implementing their Independent Living Plan.
  • Conducted initial intakes and assessments of foster youth to determine eligibility for the Independent Living Program.
  • Designed and coordinated an independent living housing plan for applicants based on initial intake interview.
  • Educated adolescent females on daily living skills to prepare them for independent living and self-sufficiency.
  • Provided individuals with mental and physical disabilities personal assistance with daily and independent living tasks.
  • Provided extensive case management services to at-risk adolescents in the Independent Living & Transitional Program.
  • Provide case management to individuals with mental and developmental disability in area of independent living.
  • Identify community resources to assist with helping the consumer with self-sufficiency and independent living.
  • Encouraged and facilitated independent living skills for homeless teens and/or teens with mental disabilities.
  • Implement effective independent living and social skills needed to adapt to everyday living situations.

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12. Health Care

high Demand
Here's how Health Care is used in Case Manager jobs:
  • Analyzed complex health care claims data, reported data inconsistencies to management and developed process to eliminate future data inconsistencies.
  • Conduct specified laboratory tests as ordered by the primary health care provider and deposit to laboratory using accepted practices.
  • Communicated with other health care professionals regarding physical, psycho social and environmental needs and disease process.
  • Promoted effective utilization management and monitoring of health care resources while ensuring services arranged were member-appropriate.
  • Promote and facilitate communication among multiple providers servicing families including the primary health care provider.
  • Performed telephonic marketing to health care providers and managed care organizations to increase referrals.
  • Developed comprehensive health care documentation and follow up with providers to plan medical treatments.
  • Facilitated annual and special interdisciplinary meetings with consumers and various health care professionals.
  • Performed highly technical home health care, administering intravenous chemotherapy and antibiotic therapy.
  • Coordinate and monitor comprehensive health care and community-based services.
  • Confirmed health care compliance documents ensuring confidentiality standards.
  • Promoted cost-effective health care consistent with value proposition.
  • Provided support in finding housing, seeking and maintaining entitlements, connect to medical and mental health care within the community.
  • Collaborated with mental health care professionals and outside agencies in the development, implementation, and evaluation of client treatment plans.
  • Care Coordinators work closely with networks of clinical service providers to manage identified needs, stabilize participants and reduce health care costs
  • Provided a team approach with all members of the health care team to coordinate care and successfully return employee to work.
  • Established and maintained positive relationships with government regulators, families, other area health care providers and the community at large.
  • Create partnerships with outside agencies such as skilled nursing facilities, home health care agencies to bridge patients to community resources.
  • Organized and conducted parent informative meetings to discuss employment opportunities, free health care services, and donations for basic needs.
  • Coordinated and communicated with military and civilian health care professionals to ensure Warriors reached Optimal Medical Benefit (OMB).

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13. Support Services

high Demand
Here's how Support Services is used in Case Manager jobs:
  • Interviewed FITAP applicants and recipients, assessing their employment and educational histories to determine support services needed to facilitate successful employment.
  • Provide behavioral health support as a paraprofessional in the areas of family rehabilitation and support services to minimize client/family crisis.
  • Manage a client caseload receiving therapeutic support services through standard case management, needs assessments and delivery of appropriate interventions.
  • Assist therapists with discharge planning by identifying and developing relationships with community step-down programs and outpatient support services.
  • Assessed and coordinated the integration of support services/case management services to a maximum caseload capacity of 20.
  • Support services, including facilitation of court-ordered stipulations and the provision of job- or education-related activities.
  • Provided direct support services for residential and community based program for adults with developmental special needs
  • Provided Targeted Case Management and Community Psychiatric Support Services to individuals diagnosed with mental illness.
  • Provide case management support services to Developmentally Disabled Adults in a Vocational Day Treatment Program.
  • Arranged, linked and integrated multiple services as needed by individuals receiving community support services.
  • Conduct assessments and develop service plans for individuals receiving wavier and non-wavier support services.
  • Case Management/Case Documentation provided support services to clients and prospective clients addressing employment barriers.
  • Supervised professional and clerical staff in the community development and social support services areas.
  • Monitor MDS documentation and charting requirements that support services provided to meeting billing requirements.
  • Provided advocacy support services to protect the rights of individuals seeking supported employment.
  • Supervised Associate and Paraprofessionals who perform community support services to children and adults.
  • Preformed Behavioral Health Technician duties and provided direct support services for children/families.
  • Provide family support services, therapeutic visitation service, and abuse intervention.
  • Provide intense case management and support services to formerly homeless residents.
  • Worked in collaboration with outside organizations to provide coordinated support services.

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14. Providers

high Demand
Here's how Providers is used in Case Manager jobs:
  • Facilitate communication between members/families, providers, medical staff and/or others with information related to benefits and the case management process.
  • Completed addictions training for service providers and taught client recovery classes on establishing and maintaining the necessary infrastructure for lasting recovery.
  • Served as a Case Manager/Facilitator/Community Liaison with community agencies, service providers and court system on behalf of Forensic clients.
  • Performed accurate documentation, maintained updated files, as well as hand-delivered and faxed confidential information to other service providers.
  • Provided general service management which included intake, education and referral of residents to service providers in the general community.
  • Established collaborations with service providers such as Chicago Housing Authority to assist residents with housing placements and rent supplementation.
  • Monitor delivery of services and follow-up with members/caregivers/providers through member face to face visits and communication with all supports.
  • Collaborated with providers and members to ensure services were delivered without gaps to guarantee complete member satisfaction.
  • Facilitated, and coordinated child/family team meetings as well as collaborated with other service providers and treatment members
  • Maintain communication and coordinate services with housing, medical and other social service providers as necessary.
  • Shared appropriate information with other teachers and related service providers for appropriate integration of such services.
  • Participate in multidisciplinary teams and meeting regarding mental health with Albany county medical and legal providers.
  • Collaborated with primary care and specialty providers to facilitate patient engagement and navigation through care transitions.
  • Demonstrate effective verbal and written communication skills interacting with administrators, claimants and providers and coworkers.
  • Communicated with service providers and obtained information regarding participation and status of children receiving services.
  • Collaborated, consulted and coordinated care with other involved service providers and treatment members.
  • Answer calls from providers, verifying eligibility and plan benefits for Pre-Notification and Authorizations.
  • Submit detailed clinical review reports to Medicare, Medicaid and commercial insurance providers.
  • Worked with agencies and service providers to facilitate case coordination and information sharing.
  • Provided injured workers with designated or approved providers for emergency and follow-up care.

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15. Customer Service

average Demand
Here's how Customer Service is used in Case Manager jobs:
  • Maintained strong relationships with claimants to facilitate efficient case reviews, while communicating accurate policy information and providing exceptional customer service.
  • Provided superior customer service to all levels of internal and external customers including insurance agents, insurance companies and vendors.
  • Review customer service surveys, maintain accurate and complete documentation of all confidential communications, records, and conversations.
  • Work to create a world-class customer service department by continually identifying, communicating, and implementing opportunities for improvement.
  • Diffused customers negative emotions in order to re-establish trust, demonstrating a high level of customer service to assure satisfaction
  • Accepted the challenge of leading departmental operations by troubleshooting technical problems in order to ensure quality customer service.
  • Disciplined, energetic employee who quickly establishes rapport with patients utilizing excellent communication and customer service skills.
  • Received positive feedback from members regarding quality of customer service and information received during calls.
  • Provided customer service when handling customer complaints pro-actively and assists customer with complaints to resolution.
  • Implemented and developed educational curriculum for training courses and department policy changes for customer service.
  • Managed and analyzed reports for quality, productivity, customer service, & operational efficiency.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Coordinate customer service, prepared correspondence and maintained Line of Duty Module operations as required.
  • Mentored intake coordinators to increase their knowledge of clinical information and customer service skills.
  • Practiced excellent customer service and built meaningful, professional relationships with families and patients.
  • Cross-trained and provided back-up for other customer service representatives and Case Managers when needed.
  • Maintain positive/effective internal/external customer service with staff, patients, medical personnel, manufacturer representatives
  • Assisted in the development of a customer service feedback/tracking system that improved the customer experience
  • Self-motivated and driven to provide exceptional customer service to both internal and external customers.
  • Coordinated with Underwriting and Customer Service Unit in investigating and resolving all coverage issues.

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16. Court Hearings

average Demand
Here's how Court Hearings is used in Case Manager jobs:
  • Participated in court hearings to communicate the ongoing needs of children and effectively summarize management efforts in critical cases.
  • Prepare clients for family reunification, independence and self-sufficiency, immigration/dependency court hearings, and/or voluntary departure.
  • Documented detailed information of clients medical and psychiatric evaluation and advocated in court hearings.
  • Participated in court hearings to present investigative evidence to be analytically reviewed.
  • Monitored civil court commitments through accurate reporting and attending all court hearings
  • Participated in Administrative Case Reviews and Juvenile Court Hearings when necessary.
  • Participated in case staffing, case conferences and permanency/criminal court hearings.
  • Communicated regularly with government officials and presented in court hearings.
  • Participated in court hearings for service recipients if/as appropriate.
  • Participated in scheduled court hearings.
  • Attended court hearings, administrative case reviews, clinical staffing's and any other pertinent meeting on behalf of DCFS client.
  • Attended court hearings to assist in processing juvenile case referrals, to report compliance or lack of compliance of juvenile defendants.
  • Attend all Circuit Drug Court hearings and upon request keep detailed records of the hearings for use by the treatment team.
  • Testified at numerous Juvenile Court hearings on the safety, permanency and well-being of children in the legal custody of DFCS.
  • Provide hands-on support in transporting clients to appointments, court hearings, shopping, and learning skills of daily living skills.
  • Served as liaison between referring agencies and White's; provided testimony on behalf of students' progress at court hearings.
  • Volunteer work includes transporting youths to court hearings, entering case notes to files, and participate in clinical meetings.
  • Attend treatment plan reviews, ARD meetings, court hearings, staff meetings and other meetings as they are scheduled.
  • Attend court hearings, FAPT/MDT meetings, Family Partnership Meetings, and IEP meetings with external agencies for each client.
  • Prepared mandated court reports, attended and testified at required court hearings, and carried out orders of the court.

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17. Appropriate Referrals

average Demand
Here's how Appropriate Referrals is used in Case Manager jobs:
  • Work collaboratively with Director of Counseling and Outreach to ensure appropriate referrals while scheduling Intake for new Domestic Violence/Sexual Assault clients.
  • Acquired familiarity with local community resources and established relationships with social service personnel in order to make appropriate referrals to families.
  • Identify additional supportive services needed to ensure that appropriate referrals and systematic follow-up with clients and service providers are made.
  • Promoted to gatekeeper for agency case management services to ensure appropriate referrals to 4 case managers ensuring an efficient process.
  • Provide support services by assessing the need for referrals, providing appropriate referrals and distributing parent education information.
  • Conduct independent case management sessions and make appropriate referrals and linkage for clients with county-provided and community resources.
  • Provide appropriate referrals and ensure follow-ups by monitoring whether clients are attending and participating in daily program activities.
  • Develop treatment plans using the person centered process, providing case management/supports coordination and making appropriate referrals.
  • Provided appropriate referrals; attended all court and administrative reviews; provided individual and group counseling.
  • Provided ongoing education relevant to client's needs and utilized resources available through appropriate referrals.
  • Obtained necessary paperwork, applications, psychological evaluations, and medical exams for appropriate referrals.
  • Make appropriate referrals to agencies and outside organizations and build positive relationships with community agencies.
  • Coordinate and facilitate use of department and community service resources and make appropriate referrals.
  • Assisted with all client incidents, made appropriate referrals and participated in investigations as needed
  • Provide appropriate referrals to outside agencies and organizations based on eligibility and need.
  • Worked with parents to identify appropriate referrals and monitor progress in community programs.
  • Participated in discharge planning providing appropriate referrals to substance abuse programs as needed.
  • Connected clients to needed resources and provided appropriate referrals to community agencies.
  • Initiate appropriate referrals to the internal interdisciplinary team and outside provider network.
  • Conducted intake assessment and make appropriate referrals to other social services providers.

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18. Medical Records

average Demand
Here's how Medical Records is used in Case Manager jobs:
  • Audited medical records bi-weekly for physician and nursing documentation to ensure strict adherence to Medicare guidelines and to maximize Medicare reimbursement.
  • Interpreted medical records, composed demand settlements, arranged arbitration preparation, Spanish-English translations, and created professional client relationships.
  • Collaborated with discharge planners and obtained medical records, enabling the Case Manager to complete timely determination via Utilization Review.
  • Screened potential patients for admission; conducted interviews, reviewed medical records and determined financial eligibility for proper placement.
  • Participated in Psychiatric Evaluations to review medical records, discuss diagnoses, review medication, provide feedback for dose/frequency.
  • Executed the clinical review of medical records and documentation for accuracy and appropriateness of patient billing on provided services.
  • Scheduled medical exams, requested medical records and negotiated with underwriters on proposed insured's ratings when necessary.
  • Prepared demand letters and discovery; communicated with clients and insurance adjusters; analyzed and summarized medical records.
  • Prepared and delivered patients' medical records to insurance carriers for evaluation, processing and compensation
  • Ordered and received exams, medical records and supplemental information needed to process life applications.
  • Reviewed Electronic Medical Records and maintained comprehensive notes on members in the medical management system.
  • Requested, collected and evaluated all documentation to include police reports and medical records.
  • Reviewed and summarized medical records, arranged medical exams, procured medical experts, reviewed
  • Evaluated demand packages/medical records from plaintiff attorneys and negotiated settlements on bodily injury claims.
  • Executed document review and managed the ordering and review of voluminous medical records.
  • Investigate disability claims by reviewing records; analyzing medical records and treatment plans.
  • Maintained case history/medical records and prepared reports for Department of Vocational Rehabilitation.
  • Draft medical summaries/analysis and prepared chronology for adverse events from medical records.
  • Review medical records to determine level of disability and verify citizenship status.
  • Discharge planning and concurrent/retrospective medical records review for insurance coverage of hospitalization.

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19. Staff Members

average Demand
Here's how Staff Members is used in Case Manager jobs:
  • Supervised four paraprofessional staff members who conducted skill-building activities with consumers in preparation for independent living and management of mental disorders.
  • Review notes submitted by other staff members to assess clarity, appropriateness of interventions used and effectiveness of content submitted.
  • Collaborated with multidisciplinary staff members, teachers, family members, officers of the court and medical-psycho-social workers and organizations.
  • Supervised 11 staff members-verified Post Order requirements, completion of necessary paperwork-sanitation requirements, detainee details.
  • Participated and arranged monthly Performance Improvement committees with other staff members to improve company outcomes.
  • Established and maintains professional public relations with school administration, partners and staff members
  • Obtained and reviewed documentation from other staff members involved in the individuals programming.
  • Developed new strategies that enhanced communication between staff members regarding SBIRT services.
  • Supervised staff members in the implementation of appropriate accommodations and services.
  • Function as a resource for patients/families/staff members/community liaisons.
  • Disseminated client information to appropriate staff members.
  • Provide in-service training for interdisciplinary staff members.
  • Administered regular consultations to staff members.
  • Completed competency assessment on staff members
  • Maintained a professional and cooperative relationship with clients and SHOM staff members, as well as local/regional agencies providing supportive services.
  • Facilitated weekly meetings with program managers; fellow staff members and discussed strategies on how to improve services to the clients.
  • Serve as supervisor to Independent Living Support staff members, Arrange for staff training, scheduling, evaluation and correction duties.
  • Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.
  • Communicate regularly with nursing personnel and clinical staff members, corporate billing office, and transport department to resolve billing issues.
  • Participated in special projects such as computer software updates, designing new procedures and providing training to other staff members.

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20. Social Security

average Demand
Here's how Social Security is used in Case Manager jobs:
  • Experience in establishing entitlements not limited to but including Social security Income/Social Security Disability, SDA, Food assistance and Medicaid.
  • Perform community outreach services to untreated mentally ill persons and coordinated benefits through Medicaid, VA, and social security disability.
  • Specialized areas include social security disability and social security retirement Accomplishments -Organized and drafted legal documents and maintained large case loads.
  • Assist in obtaining public entitlements including Medicaid and Social Security Disability as well as enrollment in integrated and managed care companies.
  • Advocated social security disability appellate claims before federal administrative law judges for disabled persons seeking initial or Social Security Disability payments.
  • Assist individuals with obtaining necessary benefits such as food stamps, social security insurance, Medicaid benefits and public assistance benefits.
  • Completed monthly security status reviews, social security applications, post-release control, parole release paperwork and interstate compact packets.
  • Entrusted with extremely confidential client information pertaining to client bank accounts, social security information and other identifying information.
  • Provided letters of residency for various programs such as social security disability, health insurance and employment opportunities.
  • Assisted individuals in navigating government programs and completing paperwork to obtain Medicaid, Medicare and Social Security benefits.
  • Performed clerical duties, including but not limited to mailing/faxing medical record request to federal Social Security Administration.
  • Administered important documentation such as Texas Driver's License and Social Security for work and program eligibility.
  • Assisted families with applying for various entitlement benefits such as Social Security Disability and Supplemental Security Income.
  • Collaborated with Texas Department of Human Services, Vocational Rehabilitation, Social Security and other social agencies.
  • Complete Social Security Adult application and Social Security Disability form in the Social Security system program daily.
  • Adjudicated Social Security claims including, Medicaid, Social Security Income Benefits, and Social Security Disability.
  • Provided advocacy services on behalf of clients regarding Medicaid, social security benefits and housing services.
  • Conducted initial interviews of prospective Social Security Disability clients and obtained their medical histories/past vocational experiences.
  • Prepare cases by requesting necessary documentation to attempt a positive outcome for their Social Security claim.
  • Administered psychological assessments to children, adolescents, and adult clients for social security disability determination.

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21. Data Entry

average Demand
Here's how Data Entry is used in Case Manager jobs:
  • Enriched future customer interaction by completing accurate data entry, administering required call behaviors, and increasing product recognition.
  • Provided information for, or completes data entry and electronic documentation tasks necessary to meet CDS and Department requirements.
  • Handled all Intakes interviews and eligibility conformations, conducted daily detailed data entry and file updating.
  • Determined medical necessity for power chairs, medical documentation, insurance verification and data entry.
  • Perform accurate data entry of community engagement into reporting tools and case managements systems.
  • Performed data entry for all clinical activities and authorizations using the MeDecision software system.
  • Provided data entry for homeless demographics * Assessed homeless needs during a caravan campaign
  • Coordinated data collection for statistical reporting, developed caseload and data entry analysis.
  • Verified benefits against contract requirements and performed data entry and system updates.
  • Developed forms, completed data entry and implemented and improved program development.
  • Completed data entry and maintained participant data in TWIST database management system.
  • Documented all client information in the Homeless Management Information data entry system.
  • Performed essential office and administrative tasks, including organization and data entry.
  • Performed routine administrative duties to including filing sensitive information and data entry.
  • Gather patient information and demographics for data entry and discharge readiness.
  • Performed data entry and other clerical functions, including alpha-numeric filing.
  • Entered necessary information for data entry into HMIS and internal databases.
  • Case Management data entry accuracy and proposals for future assessments.
  • Demonstrated proficiency and experience with Windows-based programs and data entry.
  • Coordinated and supervised data monitoring prior to data entry.

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22. Group Therapy Sessions

average Demand
Here's how Group Therapy Sessions is used in Case Manager jobs:
  • Facilitated interdisciplinary group therapy sessions.
  • Co-facilitated group therapy sessions with social work staff to provide information/assess concrete needs of individuals within the group when necessary.
  • Developed and facilitated both individual and group therapy sessions, skills training and behavioral health promotion education.
  • Conducted psycho-educational group therapy sessions to assist consumers in managing their mental illness and substance abuse issues.
  • Worked closely with Dual Diagnosis and held group therapy sessions within an intensive residential rehabilitation setting.
  • Facilitate group therapy sessions including life skills, social skills, domestic violence/healthy relationships and self-management.
  • Maintained a relationship with multiple teams around providing individual and group therapy sessions for residents.
  • Facilitate group therapy sessions, focusing on behavior modification such as problem-solving and social skills.
  • Provided two-hour Group Therapy sessions for approximately 300 patients based on an eclectic therapeutic model.
  • Facilitated group therapy sessions utilizing motivational interviewing with clients in varying stages of change.
  • Facilitated individual and group therapy sessions and administered classes on employment and vocational programs.
  • Facilitated group therapy sessions on time management, stress management, and diagnosis management.
  • Provided individual and group therapy sessions, including a psycho-educational group concerning schizophrenia.
  • Facilitated weekly group therapy sessions for women and another for all participants.
  • Facilitated both Individual and group therapy sessions for dual disordered patients.
  • Facilitated and monitor at risk youth during mandatory group therapy sessions.
  • Facilitated group therapy sessions under the direct supervision of a psychotherapist.
  • Provide patient/family education; facilitate daily group therapy sessions.
  • Collaborate with other employees to co-facilitate group therapy sessions.
  • Conducted weekly group therapy sessions using proven intervention methods.

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23. Domestic Violence

average Demand
Here's how Domestic Violence is used in Case Manager jobs:
  • Facilitated domestic violence victims/batterers psycho-educational groups counseling.
  • Assist victims of domestic violence/residents of shelter with developing realistic goals to transition them into an independent and safe living environment.
  • Provided support and advocacy services for domestic violence and sexual assault survivors by conducting short-term psycho-educational counseling and clinical case management.
  • Conceptualized, constructed, implemented and supervised domestic violence programs for female inmates; provided educational, personal and housing counseling.
  • Provided crisis intervention and emotional support as well as information, referrals and practical assistance to clients experiencing domestic violence.
  • Established and maintained network of community agencies and resources service providers for Domestic Violence and family law assistance.
  • Provided support, referrals and community resources to domestic violence victims within the community through Community Based Outreach.
  • Co-facilitated group therapy for survivors of domestic violence as well as provided them with short-term psycho-educational counseling.
  • Provided intensive case management services to survivors of domestic violence who resided at the Transitional Housing Program.
  • Coordinated and provided educational presentations about Domestic Violence and Sexual Assault to other agencies and schools.
  • Promoted community awareness of domestic violence and sexual assault issues through public speaking and educational presentations.
  • Assisted homeless individuals, domestic violence victims and families with emergency shelter placements and housing.
  • Provided crisis intervention, intake, education and case management for victims escaping domestic violence.
  • Created plan to identify and remedy domestic violence situations and measure effectiveness of interventions.
  • Provided intensive case management to residents with homelessness; victims of domestic violence.
  • Provided safety planning, court accompaniment, advocacy, and domestic violence education.
  • Counseled female clients involved in domestic violence situations and provided necessary resources.
  • Provided Case Management for domestic violence victims/survivors and homeless women and children.
  • Related Coursework Play Therapy Psychopathology and Social Problems Domestic Violence Theory and Practice
  • Provide crisis intervention and prevention services, domestic violence/sexual assault advocacy.

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24. Insurance Companies

average Demand
Here's how Insurance Companies is used in Case Manager jobs:
  • Negotiated with insurance companies, communicating with multiple agents to reach beneficial agreements regarding policies and arrangements for customers.
  • Coordinated care with numerous health insurance companies, workers compensation, Medicare and Medi-Cal decreasing re-admissions to the hospital
  • Communicated with insurance companies to ensure authorization of patient hospitalization and adaptive devices for discharge to the community.
  • Developed and maintained excellent working relationships with many underwriters and determined insurance companies niche within the market.
  • Provided insurance companies with initial and concurrent clinical reviews to justify the admission and hospitalization of patients.
  • Worked with insurance companies and medical providers to ensure cost effective therapy based upon medical necessity.
  • Contacted review organizations and insurance companies to ensure prior approval requirements are met; insurance verification.
  • Performed benefit investigations to determine patient responsibility through various insurance companies and obtain authorization if required.
  • Communicate outstanding requirements from Insurance companies to agents to expedite resolution and issuance of annuity contracts.
  • Provided clinical (psychiatric) information to insurance companies to secure authorization for inpatient psychiatric hospitalization.
  • Obtained Health Insurance Authorizations by transmitting requested documents and medical records to various Health Insurance companies.
  • Communicate with insurance companies to ensure patient has adequate coverage for necessary treatment and placement.
  • Provide medical case management services to self- insured employers and insurance companies for workers compensation.
  • Relayed information to insurance companies; coordinated with physicians to obtain treatment referral when applicable.
  • Communicated daily with patient medical insurance companies regarding billing and dates of medical services.
  • Communicate with insurance companies for authorization for admissions, fax initial and concurrent review.
  • Communicated with insurance companies to provide clinical information for the authorization of hospital days.
  • Work collaboratively with interdisciplinary staff internal and external to the organization and Insurance companies.
  • Served as liaison between skilled nursing facility and insurance companies for Medicare rehabilitation patients.
  • Submit appropriate patient clinical information to various insurance companies for hospital stay authorizations.

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25. Counsel

average Demand
Here's how Counsel is used in Case Manager jobs:
  • Worked directly with community based organizations, military and civilian, referred clients for assistance with counseling, conduct group orientations.
  • Provided coordinated case management services for disabled children, youth and adults that includes communication with counselors and psycho-therapists.
  • Communicated to, counseled and influenced a diverse client group and appropriately adjusted communication style to various audiences.
  • Provide direct services transitional housing intake, individual counseling case management, advocacy, facilitate residents house meeting.
  • Worked in Adolescent/Family/Community-Based Program providing individual counseling, family therapy and case management to families within the community.
  • Provided continuous educational, vocational, personal and social adjustment counseling on an individual and group basis.
  • Provide individual counseling and collaborate with treatment team to elicit client change and provide necessary intervention strategies.
  • Provide counseling to adult clients through psycho-educational materials, Cognitive Behavior Therapy and Motivational Interviewing Therapy.
  • Case Management/Counseling focused on Career Development with population receiving HRA both benefits short and long term.
  • Provide assessment, evaluation, and supportive counseling with Medicaid/Medicare and other disabled clients.
  • Provided career counseling and composed individual employment plans and objectives for job seekers.
  • Provided individual counseling in areas mental and physical abuse, relapse prevention.
  • Supervised weekly rounds with Counseling staff to ensure proper documentation was completed.
  • Carry a caseload of 30 residents providing individual behavioral and mental health counseling
  • Provide comprehensive individual and group counseling to clients in therapeutic environment.
  • Facilitated a Human Behavior and Rational Thinking Program group counseling program.
  • Conducted clerical work and counseled inmates at a minimum security prison.
  • Provided career guidance and counseling after conducting a thorough individual assessment.
  • Provide one-on-one counseling and coaching including life skills and financial education.
  • Provided supportive counseling and coordinated case management services for case load.

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26. Utilization Review

average Demand
Here's how Utilization Review is used in Case Manager jobs:
  • Perform Utilization Reviews with insurance company providers using clinical information to negotiate authorized days for inpatient stay or extension of treatment.
  • Provide utilization review/monitoring, resource management, and clinical integration services as well as liaison between hospital and insurance companies.
  • Facilitate a physician-specific plan of care, ensure appropriate resource utilization, and coordinate utilization review and approval by payers.
  • Case Management and Utilization Review for Medicare and Commercial health insurance plan for the Pennsylvania Health American/Coventry line of business.
  • Case managed dialysis members including utilization reviews for levels of care, disease management and facilitation of outpatient services.
  • Provided recommendations for denial or modification for utilization review requests for treatment when the request fell outside evidence based guidelines
  • Provided utilization review to third party payers and communicated issues regarding payer requirements, coverage limitations and authorizations.
  • Provided expert utilization review, authorization of services, advocacy and patient navigation throughout the episode of care.
  • Participated in Utilization Review committee, assisted in determining medical necessity for patients, and monitored for re-admissions.
  • Conduct telephonic and portal utilization review for inpatient and outpatient behavioral health treatment authorizations w/ managed care companies.
  • Provided utilization review reports to referral source and sponsoring agencies and facilitated bi-weekly treatment team staffing.
  • Participate in the quality assurance and utilization review processes for case management to ensure quality services.
  • Developed and coordinated all quality assurance functions including peer and utilization reviews and medical monitoring.
  • Provided concurrent utilization review to Medicare, Medicaid, and private insurers utilizing InterQual criteria.
  • Performed utilization review by monitoring medical necessity based on InterQual and MacMillan & Robertson criteria.
  • Collaborate with Utilization Review and communicate with insurance companies to ensure all qualifications are met.
  • Conducted initial assessments to determine patient clinical and financial appropriateness using the utilization review process.
  • Facilitated utilization review by applying hospital sanctioned medical decision, meeting criteria of all patients.
  • Coordinate case management services and performed utilization review for a high-acuity 26-bed psychiatric unit.
  • Managed responsibilities in utilization review and discharge planning while working with the interdisciplinary teams.

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27. Client Files

average Demand
Here's how Client Files is used in Case Manager jobs:
  • Maintained/updated client files and maintained accurate documentation on case management activities and completed monthly progress reports on cases.
  • Created individualized plans and maintained summary of disclosures regarding protected health information within client files to uphold policies.
  • Scheduled appointments and maintained accurate, up-to-date confidential client files; Performed administrative and secretarial support functions.
  • Maintain client files and comply with Agency/ Program/ DCF policies regarding confidential information and mandated reporting requirements.
  • Documented all client encounters; completed and submitted billing documentation; maintained comprehensive client files.
  • Prepared client files; ensuring file documentation adhered to appropriate standards and regulatory agencies.
  • Maintained client files according to an alphabetized system to ensure organization and confidentiality.
  • Prepared and reviewed all client files to establish client qualification for welfare-to-work program.
  • Developed computerized data tracking systems for entering and maintaining client files and data.
  • Maintained client files and ensured appropriate documentation and paperwork was completed timely.
  • Maintain up-to-date documentation in client files regarding services provided to tenants.
  • Maintained approved client files both manually and electronically.
  • Maintained client files with updated medical information.
  • Maintained client files using Celerity database.
  • Documented and maintained confidential client files
  • Provided case management services to HIV-infected clients, recorded progress notes and maintained client files, periodically assisted with food bank.
  • Maintain organized client files while monitoring eligibility for HOPWA subsidy and Ryan White services as well as other AIDS related resources.
  • Created and documented all pertinent client files, coordinated and liaised with numerous government, as well as private nonprofit agencies.
  • Ensured that all client files, including progress notes, service plans, assessments and records were accurate and timely.
  • Oversee quarterly peer review of 45-60 client files to meet standards set by the state, agency, and stakeholders.

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28. Monthly Reports

average Demand
Here's how Monthly Reports is used in Case Manager jobs:
  • Generated weekly, and monthly reports from reviewed, implemented, monitored or evaluated services provided to family and individuals in need
  • Prepared monthly reports consisting of statistical analysis list, and changed incoming invoices to appropriate family Identification number for billing purposes.
  • Provided monthly reports, completed statistical summaries, billed UB-04 claims to commercial & Medicaid/Medicare supplemental insurance.
  • Provide coverage during anticipated and/or unanticipated AI coordinator absence and submit monthly reports.
  • Prepared monthly reports and updated computer system with participant data and information.
  • Write monthly reports as evidence of successful execution of therapeutic services.
  • Participate in initial assessment of client/family situations and ongoing monthly reports.
  • Maintain case management files submit required monthly reports and evaluation data.
  • Consolidate monthly reports and daily documentation to ensure program development.
  • Completed weekly and monthly reports detailing services provided and occupancy.
  • Completed discharge plans and monthly reports to probation/parole officers.
  • Prepared monthly reports and organized and facilitated community workshops.
  • Maintain records and prepare verbal and written statistical monthly reports
  • Prepared statistical monthly reports outlining case management activities.
  • Generated and submitted monthly reports to insurance adjusters.
  • Devised weekly case conference presentations and monthly reports.
  • Write monthly reports to designated workers compensation insurance.
  • Prepare monthly reports out- lining department activity.
  • Submitted the necessary documentation for monthly reports.
  • Prepared monthly reports for statistical purposes.

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29. Developmental Disabilities

average Demand
Here's how Developmental Disabilities is used in Case Manager jobs:
  • Conducted assessment, treatment planning, stabilization, and ongoing care for individuals diagnosed with developmental disabilities and severe mental illness.
  • Coordinated, linked, and monitored services for people with intellectual/developmental disabilities to assist them with attaining fulfilling and meaningful lives.
  • Utilized newly developed assessment tool to assess the residential needs of individuals with intellectual and developmental disabilities living with aging parents.
  • Customized solutions, including crisis-related services, to customer challenges such as developmental disabilities, abandonment, homelessness and unemployment.
  • Served as part of interdisciplinary evaluation team which determines the eligibility of services of individuals with developmental disabilities and delays.
  • Act in a leadership capacity with regard to designing and coordinating support for individuals with Mental Retardation and Developmental Disabilities.
  • Coordinated, linked and advocated care and services for children and adults diagnosed with serious emotional disturbances and/or developmental disabilities.
  • Provided case management, job development, and community-based training for individuals with developmental disabilities requiring long-term support in employment.
  • Conduct assessment & intake interviews for adults with developmental disabilities who are interested in participating in programs offered by Careers.
  • Worked with interdisciplinary team to teach life-skills that would allow individuals with developmental disabilities to live as independently as possible.
  • Case Manager for 17 adults with intellectual and developmental disabilities under the Supports for Community Living Waiver under Medicaid.
  • Complete Pre-Admission Screenings required by the State of Illinois for individuals with developmental disabilities that require nursing facility placement.
  • Coordinate appropriate services for clients with substance abuse, chemical dependency, serious mental illness and developmental disabilities.
  • Worked for a private agency in order to provide Targeted Case Management services to individuals with Developmental Disabilities.
  • Provided case management, advocacy, collaborate services, and conducted comprehensive meetings for individuals with developmental disabilities.
  • Advocated for individuals with developmental disabilities, assess, plan, implement, and coordinate multidisciplinary services.
  • Job Duties: Provided case management for 24-30 adults with Intellectual/Developmental Disabilities residing in Community Integrated Group Homes
  • Interviewed and assessed needs of individuals with developmental disabilities to determine appropriate services and level of care.
  • Developed individual program plans for consumers with developmental disabilities by incorporating assessments, outcomes and self determination.
  • Provided case management to children and adults with various types of mental retardation and developmental disabilities.

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30. Phone Calls

low Demand
Here's how Phone Calls is used in Case Manager jobs:
  • Conducted personal visits and telephone calls to local employers to encourage program participation and hiring of participants.
  • Researched pending applications for residents awaiting certification and returned phone calls timely.
  • Answered Client telephone calls and referred callers to appropriate care/service provider.
  • Evaluated customer service satisfaction via phone calls and direct observation.
  • Maintained family/legal guardian phone calls with residents.
  • Receive inbound supervisor/escalated phone calls.
  • Assisted with administrative duties including, answering phone calls, scheduling appointments for clients with clinicians, & answering any inquiries.
  • Tracked missing clients through online searches, letters, phone calls, visits and cooperation with Pine Street's Outreach Team.
  • Conduct weekly phone calls with families to review current concerns regarding their child's health and medical and educational progress.
  • Received and make phone calls to insureds, General Agents, Attorneys and Auto Body shops regarding status of claims.
  • Interacted with therapists, providers and families daily via phone calls at a minimum of 60 and about 25-30 emails.
  • General clerical duties such as, but not limited to phone calls, data entry, filing, and faxing.
  • Handled incoming phone calls, problem solved, and operated office software with Microsoft Word, Excel, and Outlook.
  • Maintain a caseload, complete individual service plans, and maintain contact with clients through phone calls and home visit.
  • Engage clients and families by providing follow-up phone calls to families related to attendance, appointments, and program compliance.
  • Case Managers also completed monthly phone calls with individuals to ensure all needs and concerns were met and managed appropriately.
  • Advocated for direct services for all clients through phone calls, case conferencing, letters and taking part in rallies.
  • Perform everyday clerical administrative work which includes answering phone calls, responding to emails, filing, and processing mail.
  • Answered phone calls from clients and employees regarding, benefits, billing, vacation, sick time, insurance coverage.
  • Assisted patients with finding resources to maintain healthy pregnancy with home visits and ongoing phone calls for duration of pregnancy.

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31. Medical Care

low Demand
Here's how Medical Care is used in Case Manager jobs:
  • Review medical necessity requests to maximize benefits, ensure appropriate utilization, high quality medical care and cost containment.
  • Coordinate and participate in consultations with project attorneys and medical staff on decisions involving routine and end-of-life medical care.
  • Communicate and coordinate with physicians and other medical professionals to ensure proper medical care is obtained.
  • Provided assistance in resolving any concerns about service delivery or providers to ensure appropriate medical care.
  • Implement patients medical care program as directed by private physician to provide coordinate program of rehabilitative care
  • Prepared customers services plan, medical care evaluations reports and referrals for medical assistance programs.
  • Provided disability case management ensuring appropriateness of medical care to return client to productive lifestyle.
  • Coordinate medical care by developing, initiating, and instating rehabilitation plan for disabled individual.
  • Retrieved patient medical records from medical care providers, including physicians and hospitals.
  • Instructed patients and family members on proper in-home medical care/medication regimen.
  • Aided and supported members in obtaining high-quality, cost-effective medical care.
  • Established communication with Medical Care Providers to ensure cost effective care.
  • Coordinate medical care with contracted medical providers to ensure fiscal responsibility.
  • Maintained automated documentation of patients history and ongoing medical care.
  • Participated in decision-making regarding routine and end-of-life medical care.
  • Demonstrated continuity of medical care with prescribing physicians.
  • Monitored and maintained wards received medical care.
  • Coordinated medical care for injured workers.
  • Facilitated medical care and treatment.
  • Coordinated and facilitated medical care.

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32. New Clients

low Demand
Here's how New Clients is used in Case Manager jobs:
  • Presented information to new clients in orientation which included disseminating paperwork and entering all client information into computer system.
  • Admitted new clients by reviewing records and applications; determined eligibility for temporary shelter and conducted orientations.
  • Performed initial registrations of new clients, gathering information to assist in providing appropriate services.
  • Coordinated admission of new clients into facility and reviewed possible admissions with the Interdisciplinary Team.
  • Facilitated weekly orientations for new clients including the explanation of benefits and support services.
  • Provided group orientation and individual interviews and assessments of new clients entering Peninsula ASAP.
  • Collected, interpreted, and evaluated information for new clients to provide professional recommendations.
  • Performed intakes on new clients and independently compiled the intake documents into systems database
  • Facilitated the orientation sessions for new clients of transitional living facility.
  • Interviewed and evaluated new clients to determine their eligibility for assistance.
  • Interviewed and assessed new clients seeking assistance according to eligibility criteria.
  • Completed community-based diagnostic assessments for new clients.
  • Processed new clients and assessed program eligibility.
  • Facilitated orientations workshops for new clients.
  • Performed intake/application of new clients.
  • Maintained client contact database, created case files for new clients, organized and maintained all case files for existing clients.
  • Coordinated the intake process for new clients; insuring appropriateness for the program and maintained client's caseloads at maximum quality.
  • Completed intake packages with new Clients' at psychiatric facilities to gather all relevant and confidential history of mental health episodes.
  • Interview new clients that are in housing court facing eviction and present possible solutions to the clients to prevent their homelessness.
  • Ensured that new clients meet with all other components, i.e., medical, vocational, mental health and housing specialists.

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33. HIV

low Demand
Here's how HIV is used in Case Manager jobs:
  • Recorded progress through several administrative systems for data entry, productivity scoring, document management and imaging, and correspondence archive.
  • Provided comprehensive counseling, education, case management and client advocacy to 208 HIV-positive adolescents and family members.
  • Participated in presentations at local high schools and provided information about HIV/AIDS prevention.
  • Provided case management services to organizations/providers that provide services to HIV/AIDS clients.
  • Carried out client-centered individual counseling duties to diverse population diagnosed with HIV/AIDS.
  • Assisted persons who were infected with HIV/AIDS with obtaining necessary entitlements/benefits.
  • Provided information on HIV/AIDS and domestic violence to individuals
  • Facilitated support group meetings for HIV/AIDS-positive African immigrants.
  • Worked with clients on probation, parole, and juveniles with substance abuse issues, mental health, and HIV issues.
  • Identified and recruited Asians and Pacific Islanders who are living with HIV/AIDS to facilitate early access to treatment and social services.
  • Work with couples on Diffusion of Evidence Based Intervention Program/Connect (DEBI), Refer clients for STI and HIV Testing.
  • Designed and implemented training sessions on HIV awareness, relapse prevention, addiction, Tuberculosis workshop, and Hepatitis B/C workshop.
  • Case management services for HIV/AIDS Ryan White clients/ Illinois Department of Rehabilitation Services (IDORS) - Home Services AIDS Unit.
  • Connected clients with workshops to increase knowledge of HIV/AIDS, the importance of treatment and the adherence to drug treatment regimes.
  • Manage HIV/AIDS Clients to ensure they receive all of their entitled benefits in addition to monitoring blood levels and scheduling medical appointments
  • Work with a case load of 147 patients suffering from chronic, mental, substance abuse and disabling illnesses including HIV.
  • Managed data collection and input for pregnancy and HIV prevention programs; researched and ordered necessary materials for the program.
  • Provided counseling, case management, crisis intervention, referral and service coordination to HIV/AIDS clients and their support system.
  • Provide timely case management assessments and service plans with assigned residents that were impacted with HIV/AIDS or other health disparities.
  • Facilitated pregnancy and HIV prevention interventions in English and Spanish for at-risk youth ages thirteen to nineteen throughout Metro Boston.

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34. Anger Management

low Demand
Here's how Anger Management is used in Case Manager jobs:
  • Played pivotal role in helping veterans with anger management and other behavioral issues following case plans initiated by nonprofit agency.
  • Provide individual and/or group educational interventions that include relapse prevention, life skills, anger management, co-occurring disorders.
  • Facilitated weekly court ordered anger management workshop and provide individual case management to referrals from Juvenile Probation Department.
  • Facilitated social skill-building sessions and group counseling on conflict resolution, anger management, self-esteem and sex education.
  • Designed and implemented monthly treatment plans with clients toward improving communication and social skills and anger management.
  • Coordinated and facilitated educational groups such as anger management, parenting skills training and parent support group.
  • Facilitated rehabilitation groups on needed subjects (substance abuse, anger management and positive parenting).
  • Co-facilitated anger management and wellness management groups in men's shelter and alternative to incarceration programs.
  • Provide facilitation of cognitive interventions and anger management groups, completing client reports and required paperwork.
  • Conducted and facilitated Healthy Thinking Skills and Anger Management group therapy for Adolescents in recovery.
  • Initiated anger management techniques when appropriate to effectively provide first call resolution by avoiding escalations.
  • Conducted on-site education groups, including anger management, decision skills and recovery support.
  • Counseled couples in Domestic Containment Program (anger management) utilizing behavior modification techniques.
  • Provided Direct Supervision and Counseling for teenagers struggling with substance abuse and anger management.
  • Facilitated Anger Management/Life Skills classes and other educational programs as needed for participating youth.
  • Facilitated weekly psycho-educational groups including anger management, cognitive restructuring, and relapse prevention.
  • Facilitated discussion groups and workshops on self-esteem, anger management and other relevant topics.
  • Facilitated Fatherhood and Anger Management classes at various prisons and alternative to incarceration centers.
  • Facilitated weekly anger management groups to educate members on emotional regulation and control.
  • Facilitated and documented weekly individual and family counseling sessions and anger management groups.

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35. IV

low Demand
Here's how IV is used in Case Manager jobs:
  • Coordinate and supervise customer in services including activities in relation to the Individual Responsibility Plan and have follow-up interviews with customers.
  • Interviewed/consulted with clients, managers and clinicians, developing case objective documentation needed by the Judicial System/Administration for Children Services.
  • Document social work activities in the resident's chart to facilitate communication among the interdisciplinary team to coordinate services.
  • Utilized motivational interviewing skills to ensure maximum member engagement and promoted lifestyle/behavior changes to achieve optimum level of health.
  • Interviewed and identified economic, educational, and cultural barriers; in order to develop individualized care plan.
  • Functioned within a highly involved geriatric mental health population providing case management services for multiple assisted living communities.
  • Participate in community meetings and make public presentations; establish, maintain, and strengthen collaborative organization partnerships.
  • Documented service delivery and maintained client records and client confidentiality in accordance with AOC policies and procedures.
  • Participated in community activities to develop opportunities to ascertain needs, serve clients and promote agency.
  • Facilitate individual support and group sessions along with life skills enhancement activities and domestic violence education.
  • Provide case management services for women at HomeShare Transitional Living Home, connecting with appropriate community services
  • Reviewed contract databases to determine reimbursement rate for individual therapy in accordance with particular insurance carriers.
  • Conducted assessments, intake interviews & diagnostic profiles, developing goals and objectives for family reunification/permanency.
  • Monitor claimants with jobs and/or receiving training education under the rehabilitation provision of their policy contract.
  • Developed Individualized Support Plans in conjunction with clients and collaboratively updated and revised plan as needed.
  • Protected confidentiality of all client information and served as a motivating influence for achieving goals.
  • Develop relationships with customers and initiate assessments to help in appropriate activities with their circumstances.
  • Maintained comprehensive case files and entered and maintained case information in multiple data management systems.
  • Case manager services are well documented and quality assurance activities provide continuous improvement of services.
  • Conducted and participated in Case conferences to identify and address gaps in service delivery.

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36. Medication Management

low Demand
Here's how Medication Management is used in Case Manager jobs:
  • Facilitated psychiatric treatment/visits and medication management.
  • Case management responsibilities required coordination of care including facilitation with doctor's appointments, completion of medical recommendations and medication management.
  • Assisted clientele with securing health/human services, employment, Social Security Disability (SSD), Medicaid/Medicare benefits, medical/medication management.
  • Provided medication management training and completed daily field visits to inspect residents living conditions and to supervise proper administration of medication.
  • Maintained client s health with accurate medication management through continuous communications with clients and PCP and timely, accurate medication documentation.
  • Provided medication management and educate consumers about living and functioning with mental illness and the importance of complying with medicine.
  • Provided education to patient, family and caregivers regarding disease process, medication management, wound care and diabetes education.
  • Provided discharge planning from hospital/Acute Psychiatric and Intensive Treatment Planning to outpatient clinics for psychiatric medication management and counseling.
  • Provided crisis management services and support to individuals struggling with medication management, family conflict, and personal struggles.
  • Provide therapeutic mentoring, one-on-one therapeutic interventions, symptom monitoring, and medication management to ensure consumer treatment compliance.
  • Counseled 20-25 individuals regarding issues including mental health, Entitlements, social adjustment, medication management and money management.
  • Provided outreach and crisis intervention for building residents - Organized medication management for clients with medical conditions and/or mental illnesses
  • Provide counseling and medication management to support psychiatric and psychological stability in clients with severe and persistent mental illness.
  • Provided case management services including field based visits, crisis interventions, counseling, money management and medication management.
  • Coordinated care and services for adults with mental illness including community resources, medication management and crisis intervention.
  • Skilled in clinical documentation, psychological and substance abuse assessment, diagnosing mental disorders, and medication management.
  • Provided patient admission / assessments, medication management, and education using various teaching methods and instructional strategies.
  • Provide counseling and medication management, facilitate recreational outings and transportation, discharge planning and vocational rehabilitation.
  • Individualized treatment plans, legal correspondence, aftercare housing plans, facilitate daily living groups, medication management
  • Provided wound care, medication management, teaching of disease process and purpose/importance of taking medications routinely.

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37. Law Enforcement

low Demand
Here's how Law Enforcement is used in Case Manager jobs:
  • Prepare reports and conduct investigations by interviewing defendants, contacting references, performing criminal history checks and reviewing law enforcement reports.
  • Transported children to and followed up on medical visits facilitated by foster parents Worked collaboratively with law enforcement to locate runaways.
  • Determine placement for these individuals either on an outpatient or inpatient hospital setting and coordinate placement with law enforcement if needed.
  • Communicated and collaborated with sworn officers and representatives of law enforcement agencies to ensure client protection advocacy and prosecution of perpetrators.
  • Key Achievements: o Maintained effective working relationships and rapport between Child Protective Services staff, law enforcement, medical/community professionals.
  • Developed and maintained communication and working relationships within and outside agency; particularly with professionals associated with law enforcement investigations.
  • Provided supervision and received feedback on cases; received and reviewed delinquency referrals from law enforcement and other referral sources.
  • Provided information to staff and law enforcement officials relating to location and apprehension of escaped and/or absconded offenders.
  • Cooperated with probation offices and law enforcement agencies in other districts to complete investigations and supervise offenders.
  • Coordinated with medical and law enforcement agencies to ensure proper policy and procedure were followed.
  • Communicate with department managers and Law Enforcement to identify potential safety risks for abuse children.
  • Conduct complex investigations that often require cooperation and joint efforts with local law enforcement agencies.
  • Conducted interviews for placement of offenders referred by law enforcement and judicial agencies.
  • Worked with law enforcement and Chancery Court officials to provide community safety.
  • Investigated Jefferson County child welfare claims and facilitated financial support law enforcement.
  • Assisted medical staff with forensic examinations for law enforcement and state agency.
  • Assisted with court commitments and hospitalization liaison work with local law enforcement/magistrates.
  • Administered drug testing of offenders; assisted local law enforcement when necessary.
  • Evaluated and assisted law enforcement officials when crisis intervention was necessary.
  • Coordinate fraud investigations with appropriate insurance anti-fraud agencies and law enforcement.

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38. Interqual

low Demand
Here's how Interqual is used in Case Manager jobs:
  • Perform concurrent and retrospective clinical reviews for Medicare, assuring patients meet medical necessity for acute care services utilizing InterQual criteria.
  • Performed concurrent review to assure appropriateness of admission, inpatient/acute care, rehabilitation/SNF status, and discharge using established InterQual guidelines.
  • Review inpatient hospital medical records using InterQual criteria to determine that patient admission met quality and utilization standards.
  • Reviewed and evaluated members' inpatient hospital stays utilizing InterQual criteria under the direction of the Medical Director.
  • Reviewed and applied InterQual criteria for medical necessity and appropriateness of level of care.
  • Managed care through concurrent in-patient member chart reviews and audits utilizing McKesson InterQual criteria.
  • Performed utilization reviews using InterQual criteria to determine medical necessity and level of care.
  • Evaluate appropriateness for admission and identify failure to meet criteria using InterQual.
  • Determine if clinical information presented meets medical necessity criteria per InterQual guidelines.
  • Review charts using InterQual and determine admission appropriateness.
  • Utilized InterQual Criteria and Motivational Interview to patients.
  • Obtain Medicaid authorizations with InterQual systems for recipients.
  • Determine appropriateness of hospitalization by utilizing InterQual guidelines.
  • Utilized InterQual criteria to determine appropriateness of admission.
  • Authorized coverage of services utilizing INTERQUAL criteria.
  • Determined medical necessity using InterQual Criteria.
  • Evaluate patients in accordance with InterQual guidelines to make an assessment of appropriate use of hospital services and care coordination.
  • Use InterQual criteria to review clinical that is provided by contracted hospitals to determine if an inpatient status is appropriate.
  • Assess acute care admissions applying InterQual criteria, contacting physicians to discuss findings to facilitate appropriate level of care placement.
  • Completed on-site and telephonic assessments to ensure medical necessity and appropriate level of care, through use of InterQual criteria.

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39. Probation Officers

low Demand
Here's how Probation Officers is used in Case Manager jobs:
  • Maintained communications with parole/probation officers.
  • Case management functions including coordination of care with insurance case managers, juvenile probation officers, and Child Protective Service caseworkers.
  • Communicated, networked and maintained relationships with probation officers and various agencies in the community for transitional and treatment purposes.
  • Coordinate treatment programs, logistical aspects and individualized education programs with placement agencies, lawyers, probation officers and parents.
  • Documented individual field notes and maintained contact with parents, juvenile probation officers and other organization associated with youth.
  • Maintain collaborative relationships with Presiding Juvenile Judge, Probation Manager, Public Defender, District Attorney and Probation Officers.
  • Facilitated group interactions and discussions, maintained daily correspondence with Probation Officers, communicated progress in client notes.
  • Completed and submitted case notes and required documentation to my supervisor, court officials and juvenile probation officers.
  • Coordinate with outside therapists/medication providers/probation officers/school staff/etc., by having active releases updated and collaborating as needed.
  • Developed strong relationships and communicate effectively with public defenders, private attorneys, and probation officers.
  • Arranged and conducted meetings with Federal/State probation officers and represented clients in legal forums when appropriate.
  • Maintained close working relationships with Probation Officers family members and community service agencies and organizations.
  • Supervised urinalysis screening, liaison with parole and probation officers and community outreach coordination.
  • Maintained communication lines between community providers, probation officers, parents and teachers.
  • Communicated with families, probation officers, police and other community service providers.
  • Maintained and developed a positive working relationship with all assigned probation officers.
  • Assisted Juvenile Probation Officers in obtaining necessary treatment for court stipulated delinquents.
  • Provided treatment updates and maintained open communication with clients' probation officers.
  • Collaborated with Federal Probation Officers in providing effective services for inmates.
  • Communicated directly with probation officers regarding client treatment plans and progress.

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40. Medical Appointments

low Demand
Here's how Medical Appointments is used in Case Manager jobs:
  • Identified and managed client banking/budgeting needs, scheduled medical appointments, monitored durable medical equipment needs and completed discharge plans.
  • Transport residents to educational, medical appointments and recreational outings, schedule medical /mental health appointments and fill prescriptions.
  • Assisted clients with obtaining medications, proper identification, documentation for public transportation, and keeping medical appointments.
  • Assist disabled patients with daily living activities - administering medication and providing transportation and assistance at medical appointments.
  • Managed medical needs for clients including arrangement of appropriate medical appointments, counseling sessions and dental appointments.
  • Provided assistance to and from all medical appointments and administered medications along with monitored medication compliance.
  • Coordinated all waiver and non-waiver services including employment services, transportation, and medical appointments.
  • Demonstrated excellent writing and oral communications skills, transported consumers to and from medical appointments.
  • Determined patient eligibility for services and arranged and scheduled medical appointments for referred care.
  • Provide transportation to medical appointments and other beneficial resources within the community as needed.
  • Scheduled and attended medical appointments with injured workers and physicians or physical therapists.
  • Assisted with medical appointments, administered medications, and tracked behavioral progress.
  • Complete Non-Emergency Transportation vouchers travel reimbursement for clients' medical appointments.
  • Provided transportation to Psychiatrist appointments and other medical appointments as scheduled.
  • Attended medical appointments with claimant and reported findings to insurance adjusters.
  • Transported individuals to medical appointments and facilitated obtaining needed medical services.
  • Accompanied clients to medical appointments to provide emotional support and counseling.
  • Performed entitlements reassessments, transportation and childcare, and medical appointments.
  • Schedule psychological evaluations, medical appointments, and other assessment services.
  • Scheduled medical appointments, ensured staff completed all necessary documentation accurately.

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41. IEP

low Demand
Here's how IEP is used in Case Manager jobs:
  • Provide and coordinate additional support opportunities and educational resources for parents within program, including support during IEP process.
  • Attended/Facilitated IEP meetings and worked directly with special education professionals.
  • Developed Individualized Education Plans (IEP) and re-evaluations for students
  • Participated in educational assessment meetings and IEP processes.
  • Entered behavioral data using Excel; prepared and presented behavioral reports to staff and parents in case-management meetings and IEP meetings.
  • Reviewed the IEP with students, the student's parents, school administrators, and the student's general education teachers.
  • Participate in weekly administrative team meetings, document State Food Program for reimbursement, IEP activities and maintain confidential case files.
  • Provided needed assessments, case planning, accessing community resources, and when applicable, participating in IEP writing and planning.
  • Support may also be provided to (students) at Individualized Educational Plan meetings, and IEP disciplinary hearings and meetings.
  • Conducted IEP meetings to review current services with the families, doctors and other therapists for children with special needs.
  • Facilitate Individual Education Program (IEP) or the Individual Family Service Plan (IFSP) and initiate Reevaluation meetings.
  • Collaborated with sending schools as a team member in implementing Individual Education Plan (IEP's) and treatment plans.
  • Facilitate resolution sessions with relevant IEP team personnel as well as the parent(s) and their attorney.
  • Facilitated and ensured the development, review and evaluation of each child's Individual Education Plan (IEP).
  • Developed and communicated Individual Education Plans (IEP) for students to improve performance and prepare for productive futures.
  • Worked along with teacher to support the IEP goals, objectives and the Behavior Interventions Plan for a student.
  • Case Manager Intern: * Monitored, reviewed, and presented IEP emotional goals for students at IEP meetings.
  • Track and monitor progress towards IEP goals in counseling and communicate with teachers, staff and parent as needed.
  • Compiled clinical data to form Personal Comprehensive Plans and IEP's and weekly clinical notes on Share note System.
  • Conferred with Individualized Educational Plan (IEP) Committee members for each student and the development of each IEP.

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42. RN

low Demand
Here's how RN is used in Case Manager jobs:
  • Advocated for homeless clients in all human service systems and participated in community involvement, education and training concerning clients.
  • Handled incoming internal/external customer contacts via oral/written communication to resolution, while promoting lifetime owner loyalty by making goodwill decisions.
  • Supported attorneys by gathering and assembling accident, medical, and insurance documentation for personal injury insurance claims.
  • Communicate with defense attorneys regarding litigated cases; make recommendations regarding proposed strategies for claim resolution.
  • Managed multiple international emergency medical evacuations, coordination of care, medical record transfers and billing.
  • Communicated with paralegals and supervising attorneys to verify and monitor sale dates on foreclosed homes.
  • Assist attorneys in presenting and actively negotiate bodily injury claims to amicable resolution.
  • Handled customer complaints professionally and coordinated with management with regard to unresolved concerns.
  • Maintained a professional and amicable working relationship with both plaintiff and defense attorneys.
  • Evaluated medical information to substantiate claimant functional capability to return to work.
  • Coordinate internal physician consultant referrals by using supporting clinical and vocational resources.
  • Utilized students' preferred learning styles to provide appropriate academic interventions.
  • Developed plan of action to address concerns and encouraged timely follow-up.
  • Communicate internally with dealerships and district representatives to solve customer issues.
  • Identified and reported patient safety concerns to ensure their overall safety.
  • Assisted clients in applying for government assistance based on eligibility.
  • Referred clients to a variety of internal and external resources/services.
  • Work with International Operations in developing and delivering new processes.
  • Educated residents on better lifestyle alternatives and supportive independent living.
  • Provide comprehensive reports to the federal government regarding criminal violations.

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43. Job Placement

low Demand
Here's how Job Placement is used in Case Manager jobs:
  • Facilitate workforce/job readiness training in conjunction with successfully enrolling participants in GED preparation classes, trade programs, and/or job placement.
  • Conducted workshops for successful workplace skills and job placement for individuals with disabilities; and delegated responsibility as needed.
  • Determined Eligibility/ Conducted Assessment/ Created Individualized Case Plan/ Managed Case Load and Files/ Handled Job Placement and Supervision
  • Provided medical case management services along with vocational/job placement services for workers' compensation carriers/self- insured employers.
  • Collaborated with educational and job development specialists to ensure clients meet appropriate educational and job placements.
  • Verified job placements, reviewed violations received by residents and assigned consequences based on those violations.
  • Conducted client interviews and assessed level of needed disaster impact recovery financial and job placement assistance.
  • Assisted youth in establishing educational and occupational goals; and male appropriate job placement referrals.
  • Developed plans with employers and advocated for job placement after education components were satisfied.
  • Referred clients to Vocational Rehabilitation for job training or job placement.
  • Assist participants with job placement and obtain verification of employment.
  • Assisted consumers with vocational rehabilitation and job placement.
  • Assisted with job placement and monitored progress accordingly.
  • Provide employment counseling and job placement assistance.
  • Evaluated medical reports for appropriate job placement.
  • Monitored program trainees internship and job placement
  • Coordinated job placement for qualified residents.
  • Conducted Job Development/Job Placement Service.
  • Provided information on job placements.
  • Used bilingual skills to assist them with learning English, assess their skills, plan their careers and develop job placement.

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44. DHS

low Demand
Here's how DHS is used in Case Manager jobs:
  • Worked with DHS office on-site to assist recipients in obtaining additional benefits to secure vocational training and/or employment.
  • Maintain primary responsibility for facilitating on-site service delivery according to the contracted services specified under the DHS contract.
  • Maintained accurate monthly billing documentation and prepared necessary reports for collaborating agencies including DHS for claim reimbursement.
  • Compile information necessary for completion and submission of HRA 2010e/ DHS General Population applications.
  • Documented case management activities with detailed notes in accordance with NYCDHS agency guidelines.
  • Coordinated city-wide intensive child-focused services through DHS - Human Service Development Fund.
  • Coordinated client intakes with DHS Assessment Centers and provided advocacy around entitlements.
  • Assisted IDHS on reducing caseload for individuals facing barriers to self-sufficiency.
  • Facilitated DHS approved Parenting classes for incarcerated clients.
  • Created Single case plans in accordance with DHS Family Service plans to identify and address all needs to maintain family stabilization.
  • Served as a liaison between DHS placement Unit and Program Directors to schedule interviews ensuring all parties have received complete documentation.
  • Maintained monthly correspondence and reports to DHS (Department of Human Services) and DYS (Division of Youth Services).
  • Ensured that assessments and individual service plans are developed and implemented according to ADHS/DBHS guidelines, for each consumer on caseload.
  • Maintain up to date, accurate, complete, and timely consumer chart documentation in compliance with DHS and BVSJ standards.
  • Conduct initial telephone contact and Intake Home Visits to family needing services within the 30 day engagement period according to DHS.
  • Conducted initial interviews and assessments of new clients referred from the New York City Department of Homeless Services (DHS).
  • Case manager for children who have been removed from the home and or released from a facility, by DHS.
  • Updated client information and progress weekly in the OCTO database as required by DC Department of Human Services (DHS)
  • Worked with at risk youth and families that had been reported to the Department of Human Services (DHS).
  • Determine an appropriate time for case closure and get approval from both DHS and supervisor to complete the closure process.

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45. Client Records

low Demand
Here's how Client Records is used in Case Manager jobs:
  • Perform general administrative duties including but not limited to documentation in client records/access/excel data base, data entry etc.
  • Maintained all assigned client records and documents relative to the interview/counseling meeting and subsequent progress and/ or participant status.
  • Documented all activities and maintain client records in accordance with OASAS regulatory and internal agency policy and procedures.
  • Maintained adequate and timely activity in client records and administered monthly and quarterly reports to director.
  • Decreased agencies deficiencies by maintaining confidentiality of client records and timely documenting on the individuals.
  • Maintain client records in a professional and confidential manner in accordance to contractor/agency requirements.
  • Maintain client records and confidentiality for both Technology Case Management and Case Management.
  • Maintained client records and completed required documentation according to agency and accreditation standards.
  • Reviewed client records through advanced applications as Osiri-X to avoid falsify documents.
  • Managed client records and was responsible for documentation and organization of records.
  • Maintained detailed client records and achieved an above average Quality Assurance reviews.
  • Maintained client records/charts in accordance with legal and regulatory documentation requirement.
  • Provided reporting and documentation also maintained accurate and confidential client records.
  • Maintained confidentiality of client records and information in compliance with HIPAA regulations
  • Maintained client records and demonstrated ethical behaviors, including confidentiality compliance.
  • Maintained accurate and timely documentation of progress in individual client records.
  • Organized detailed client records in comprehensive database and maintained files.
  • Compiled reports and complete client records documenting all required information.
  • Updated client records according to state regulations to enhance service delivery
  • Protected and maintained the confidentiality of client records and information.

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46. Special Needs

low Demand
Here's how Special Needs is used in Case Manager jobs:
  • Provided academic support and/or counseling for Special Needs/ESE students' in general education class through cooperative consultation and/or co-teaching as needed.
  • Facilitated and ensured relocating families with special needs children were referred to the appropriate special education and medical care providers.
  • Set up Special Needs students for services including transportation, determination of eligibility and Alternative Educational Services.
  • Coordinate services or equipment for special needs children by contacting respective insurance companies to obtain proper authorizations.
  • Managed clients from varying special needs backgrounds through a comprehensive vocational rehabilitation program.
  • Created individualized plans and fulfilled case management needs for individuals with special needs.
  • Worked collaboratively with camp counselors for special needs campers to provide inclusion experiences.
  • General confinement of inmate populations & special needs narcotic addict inmate population.
  • Provided assistance in developing and implementing curriculum for students with special needs.
  • Facilitated therapeutic groups for special needs population/dual diagnosed including MICA clients.
  • Coordinated mental health, education and parenting instruction for special needs children
  • Provided instruction to students identified as requiring special needs instruction.
  • Coordinated and executed monthly social/recreational programs for special needs clients.
  • Assessed and identified children with developmental disorders and special needs.
  • Provided case management services to autistic and special needs population.
  • Provided educational tutoring and recreation for children with special needs.
  • Identified individuals with special needs and coordination special services.
  • Supervised and trained paraprofessionals working with special needs students.
  • Facilitated additional services for minors with special needs.
  • Filed/Reviewed confidential records for Children with Special Needs.

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47. Weekly Basis

low Demand
Here's how Weekly Basis is used in Case Manager jobs:
  • Facilitated group sessions, formulated behavior modification plans and conducted individual counseling with all clients on a weekly basis.
  • Created and reviewed on a weekly basis personal budgets and spending for economically disadvantaged families.
  • Organized and facilitated behavioral modification sessions with 24 clients on a weekly basis.
  • Delivered and collected time sheets on a weekly basis and maintained accurate paperwork
  • Monitor participants attendance in scheduled activities on a daily/weekly basis.
  • Worked collaboratively with residential psychiatrist on a weekly basis.
  • Worked with administrators meeting new guidelines/agreements on weekly basis.
  • Facilitated Required Orientation Meetings on a weekly basis.
  • Monitored family's progress on a weekly/biweekly basis.
  • Maintain accurate documentation on a weekly basis.
  • Charted in True Care on bi-weekly basis to show progress on care plan interventions and to add new goals and barriers.
  • Meet with clients on a weekly or bi-weekly basis and ensure accurate documentation of each contact made on to agency database.
  • Conducted home visits on a weekly or bi-weekly basis and school and community monthly in accordance with state and agency regulations.
  • Presented program orally on a weekly basis to prospective clients at various satellite locations as a recruitment tool for the program.
  • Led specialized yoga groups to clients on a weekly basis, including adapted exercises, guided meditations and breathing exercises.
  • Follow up with clients on weekly basis living skills, including chores, personal hygiene, and academic progress expectations.
  • Monitored clients' attendance and toxicology results on a bi-weekly basis; collaborated with clients primary counselors in treatment programs.
  • Tracked and maintain a case load of over 100 client's cases in NYCW on a daily and weekly basis.
  • Meet with each family on a weekly basis to make sure they are providing proper care for all family members.
  • Meet with a caseload of 22 to 33 clients on a weekly basis to develop/update a service plan/Independent Living Plan.

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48. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Case Manager jobs:
  • Maintained timely and accurate documentation of charts and administrative paperwork to ensure compliance with federal, state and agency mandates.
  • Collaborate with department leadership to identify priorities to ensure compliance with departmental policies, standards, and government entitlement programs.
  • Use evidence-based medicine standards and associated clinical procedures to ensure compliance with the standards for different types of clinical environments.
  • Developed community relationships with Medicaid providers to ensure compliance with the Department of Health and Hospitals rules and regulations.
  • Monitor documentation of clinical records to ensure compliance with regulatory standards of timeliness, accuracy, and completeness.
  • Develop and/or implement individualized client treatment or service plans and ensure compliance with applicable standards and agency policies.
  • Review life insurance applications and communicate with agents to ensure compliance with ever-changing industry and state regulations.
  • Review applications submitted by Investment Professionals purchasing annuity contracts to ensure compliance with Prudential and Regulatory requirements.
  • Screen and process patient intake/individual rehabilitation program upon urinal analysis collections to ensure compliance with treatment plan.
  • Remained current with knowledge to ensure compliance with requirements and regulations of government programs such as Medicare/Medicaid
  • Utilize InterQual and Midas for Medicare and insurance reviews to ensure compliance with admission/observation criteria.
  • Monitor referrals to consulting specialists via electronic referral system to ensure compliance with Medicare guidelines.
  • Monitor and ensure compliance daily while demonstrating the basic knowledge of adolescent development needs consistently.
  • Performed as mock auditor for other residential facilities statewide to ensure compliance with accreditation standards.
  • Coordinated Medicaid audits and oversaw credentialing/competency process to ensure compliance with MH/DD rules and regulations.
  • Appropriate and quality documentation of assessments with follow-up to ensure compliance and excellent customer service.
  • Provide assistance to applicants and ensure compliance with Program Guidelines and State/Federal guidelines.
  • Monitored study activities to ensure compliance with protocols with all relevant institutional polices.
  • Maintained routine documentation to ensure compliance with agency regulations and funding requirements.
  • Performed quality assurance and control procedures to ensure compliance requirements are met.

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49. Goal Setting

low Demand
Here's how Goal Setting is used in Case Manager jobs:
  • Instructed consumers on community living and development skills including goal setting and attainment, emotional and financial independence, and self-advocacy.
  • Provide case management services to recently incarcerated individuals including: intakes, goal setting and long-term individual program planning.
  • Provided outreach case management to homeless population including goal setting and implanting, assessing for financial assistance and counseling.
  • Conducted initial interviews used to determine program eligibility, assisted patients with treatment planning and goal setting.
  • Conducted intensive case management with participants including goal setting, education, and provided community resources.
  • Supported academic and vocational guidance and education on community awareness and responsibility, and goal setting.
  • Implemented goal setting and accountability strategies that motivated clients to move from co-dependent to independent status.
  • Assisted Program Director with administrative assistant tasks and participated in goal setting for company growth.
  • Completed medical intakes, benefit assessments and goal setting to determine eligibility to enter program.
  • Provided coaching to facilitate personal growth and awareness, including goal setting and achievement.
  • Discussed and implemented goal setting for future planning and constant behavioral modification.
  • Integrated goal setting and program monitoring through ongoing communication and documentation.
  • Monitored all family goal setting plans for implementation and progress reporting.
  • Support to facilitate recovery including recovery-based goal setting and attainment.
  • Conducted individual money management and goal setting sessions monthly
  • Focused efforts on goal setting and behavior modification.
  • Coordinated goal setting and achievement workshops.
  • Oversee clients progress in recovering from various brain injuries, goal setting, data collecting and reporting, support group facilitation.
  • Worked closely with attorney and physicians including: intake assessment, benefit assessment, goal setting, long-term care plan development.
  • Empowered clients through long-term SMART goal setting, resource referrals, bi-weekly PHQ-9 depression and suicide evaluation, and crisis intervention.

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50. Program Participants

low Demand
Here's how Program Participants is used in Case Manager jobs:
  • Complete assessments for program participants in order to identify needs and barriers associated with continuing education and obtaining or maintaining employment.
  • Assign program participants to employment activities to meet federal participation work requirements as well as helping them to reach economic independence.
  • Develop and maintain effective relationships with program participants; Counsel participants in academic, vocational, employment and personal issues.
  • Conducted intake assessments of program participants' basic academic and occupational needs, interests and determined individual barriers to employment.
  • Facilitate clinical groups designed to help program participants to modify attitudes, patterns of behavior, and cultural assimilation.
  • Provided case management services for community-based non-profit adolescent advocacy program Developed and implemented personal service plans for program participants.
  • Make referrals to the appropriate community based social service agencies for at risk program participants determining eligibility and assessments.
  • Supported program participants in the development and implementation of incentive driven goals/ updating completed achievement on each client interaction.
  • Provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.
  • Provided case management services to local Section 8 housing program participants who were seeking to become economically self-sufficient.
  • Facilitate job openings and development for program participants through the utilization of contacts and relationships within various industries.
  • Collect all necessary documentation needed to support assistance find and identify permanent housing options for program participants.
  • Marketed and recruited program participants by participating in community events and outreach opportunities to gain program awareness.
  • Assist program participants in accessing financial resources to facilitate their housing placement as well as community resources.
  • Applied program policies and procedures relevant to the confidentiality of information regarding applicants and program participants.
  • Provide intake and intervention services and intensive case management to help ensure stability of program participants.
  • Interpret various services or benefit notices and medical insurance statements to program participants or family members.
  • Focused on enhancing program participants self-esteem and independence through various opportunities of choice and decision making.
  • Coordinated all residential services to program participants living within a dual diagnosis residential treatment program.
  • Provided bi-monthly reports to the regulatory boards, providing input on program participants as necessary.

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20 Most Common Skill for a Case Manager

Treatment Plans19%
Mental Health Services10.1%
Crisis Intervention8.7%
Community Resources8.5%
Financial Assistance8.3%
Intake Assessments7.6%
Child Abuse5.1%
Patient Care4.9%

Typical Skill-Sets Required For A Case Manager

RankSkillPercentage of ResumesPercentage
1
1
Treatment Plans
Treatment Plans
15.1%
15.1%
2
2
Mental Health Services
Mental Health Services
8%
8%
3
3
Crisis Intervention
Crisis Intervention
6.9%
6.9%
4
4
Community Resources
Community Resources
6.8%
6.8%
5
5
Financial Assistance
Financial Assistance
6.6%
6.6%
6
6
Intake Assessments
Intake Assessments
6%
6%
7
7
Child Abuse
Child Abuse
4.1%
4.1%
8
8
Patient Care
Patient Care
3.9%
3.9%
9
9
Substance Abuse
Substance Abuse
3.5%
3.5%
10
10
Social Workers
Social Workers
2.5%
2.5%
11
11
Independent Living
Independent Living
2.4%
2.4%
12
12
Health Care
Health Care
2.2%
2.2%
13
13
Support Services
Support Services
2%
2%
14
14
Providers
Providers
1.6%
1.6%
15
15
Customer Service
Customer Service
1.6%
1.6%
16
16
Court Hearings
Court Hearings
1.5%
1.5%
17
17
Appropriate Referrals
Appropriate Referrals
1.3%
1.3%
18
18
Medical Records
Medical Records
1.3%
1.3%
19
19
Staff Members
Staff Members
1.2%
1.2%
20
20
Social Security
Social Security
1.2%
1.2%
21
21
Data Entry
Data Entry
1.2%
1.2%
22
22
Group Therapy Sessions
Group Therapy Sessions
1.2%
1.2%
23
23
Domestic Violence
Domestic Violence
1%
1%
24
24
Insurance Companies
Insurance Companies
1%
1%
25
25
Counsel
Counsel
0.9%
0.9%
26
26
Utilization Review
Utilization Review
0.9%
0.9%
27
27
Client Files
Client Files
0.8%
0.8%
28
28
Monthly Reports
Monthly Reports
0.8%
0.8%
29
29
Developmental Disabilities
Developmental Disabilities
0.8%
0.8%
30
30
Phone Calls
Phone Calls
0.7%
0.7%
31
31
Medical Care
Medical Care
0.7%
0.7%
32
32
New Clients
New Clients
0.7%
0.7%
33
33
HIV
HIV
0.7%
0.7%
34
34
Anger Management
Anger Management
0.7%
0.7%
35
35
IV
IV
0.7%
0.7%
36
36
Medication Management
Medication Management
0.6%
0.6%
37
37
Law Enforcement
Law Enforcement
0.6%
0.6%
38
38
Interqual
Interqual
0.6%
0.6%
39
39
Probation Officers
Probation Officers
0.6%
0.6%
40
40
Medical Appointments
Medical Appointments
0.5%
0.5%
41
41
IEP
IEP
0.5%
0.5%
42
42
RN
RN
0.5%
0.5%
43
43
Job Placement
Job Placement
0.5%
0.5%
44
44
DHS
DHS
0.5%
0.5%
45
45
Client Records
Client Records
0.5%
0.5%
46
46
Special Needs
Special Needs
0.5%
0.5%
47
47
Weekly Basis
Weekly Basis
0.5%
0.5%
48
48
Ensure Compliance
Ensure Compliance
0.5%
0.5%
49
49
Goal Setting
Goal Setting
0.5%
0.5%
50
50
Program Participants
Program Participants
0.4%
0.4%

24,745 Case Manager Jobs

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