What Does A Case Manager Do?

A Case Manager helps people who are in dire situations or going through difficult transitions, such as recovering addicts, homeless, and those with disabilities. They help clients achieve wellness and autonomy.

Between the years 2018 and 2028, Case Manager jobs are expected to undergo a much faster than average growth rate of 0.11%, according to the Bureau of Labor Statistics. What's even crazier is that the number of Case Manager opportunities that are projected to become available by 2028 is 81,200.

On average, Case Managers earn 42,084 per year, which translates to $20.23 an hour. Generally speaking, Case Managers earn anywhere from $28,000 to $62,000 a year, which means that the top-earning Case Managers make a whopping $34,000 more than the ones at the lower end of the spectrum.

Let's say you're currently a Case Manager, but maybe you're looking for a new opportunity. You may even be playing around with the idea of becoming a Case Manager. If that's the case, you'll probably want to know how these roles compare to other positions. Luckily, you came to the right place. Here, you'll find extensive information on roles such as a Registered Nurse Case Manager, Case Manager/Program Manager, Social Services Case Manager, and Case Worker just so you can compare job roles and responsibilities. We'll explain how these compare to Case Managers in a bit.

Case Manager Traits
Compassion is a skill that is necessary for working with others as you're able to put aside your differences and show genuine kindness toward others.
Emotional skills
Emotional skills involve being able to express feelings in an appropriate way while being emphatic of others.
Interpersonal skills
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Case Manager Job Description

Here are the duties and responsibilities that a Case Manager is likely to perform in their role.

  • Manage all programs operations in accordance with HRA and industry regulations, agency policies and HIPAA guidelines.
  • Manage and prioritize individual crisis accessing DMP, law enforcement, and psychiatric hospitalization while meeting daily, weekly/biweekly caseload requirements.
  • Conduct research on the impact AOT court orders have on FEGS ICM consumers' treatment compliance and outpatient treatment tenure.
  • Assist the director in implementing the children's ICM program.
  • Maintain statistical data and complete reports under HIPAA and HMIS policy.
  • Review reports for accuracy to ensure documents are not violating HIPPA law.
  • Assist with the coordination of hospice patients and work diligently with families to provide support and resources.
  • Assess strengths, weaknesses, abilities, and preferences of veterans to develop treatment plan goals and interest.
  • Prepare accurate and objective documentation of ICM service provisions on a daily basis.
  • Maintain caseload as assigned by supervisor and meet productivity expectations as assigned.

Case Manager Skills and Personality Traits

We calculated that 15% of Case Managers are proficient in Treatment Plans, Mental Health Services, and Crisis Intervention. They’re also known for soft skills such as Compassion, Emotional skills, and Interpersonal skills.

We break down the percentage of Case Managers that have these skills listed on their resume here:

  • Treatment Plans, 15%

    Developed individualized treatment plans with measurable goals and objectives and adhered to all clients' confidentiality requirements and standards.

  • Mental Health Services, 8%

    Developed individual service plans that included linkage to community-based substance abuse treatment, medical/mental health services, and vocational/education programs.

  • Crisis Intervention, 7%

    Provided mission-critical crisis intervention recommendations.

  • Community Resources, 7%

    Facilitated constant coordination of care by scheduling of aftercare appointments, participating in placement planning, and linkage to community resources.

  • Financial Assistance, 7%

    Assisted families in becoming self-sufficient through career development programs as well as temporary financial assistance and other forms of government assistance.

  • Intake Assessments, 6%

    Conducted intake assessments and interviews with clients meeting periodically to discuss treatment progress and offering additional needs and provided relevant resources.

Case Managers are known for having more than just Treatment Plans, Mental Health Services, and Crisis Intervention. You can read about other common personality traits here:

  • While it may not be the most important skill, having Emotional skills as a Case Manager is still essential. Social workers often work with people who are in stressful and difficult situations. This example is just one of many ways Case Managers are able to utilize Emotional skills: "Provided and documented case management and mental health services for severely emotionally disturbed children and teens."
  • Interpersonal skills is also an important skill for Case Managers to have. Social workers need to be able to work with different groups of people. Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "Position requires knowledge and ability in computer programs including CCMS, Peoplesoft, Interqual, and good interpersonal skills."
  • Another common skill for a Case Manager to be able to utilize is Communication skills. Clients talk to social workers about challenges in their lives a Case Manager demonstrated the need for this skill by putting this on their resume: "Provide mental health services, advocacy, stabilization, assessment, treatment processing, resource connection, strengthen communication."
  • Lastly, this career requires you to be skillful in Organizational skills. Social workers must help and manage multiple clients, often assisting with their paperwork or documenting their treatment. This example explains why: "Conduct street and organizational outreach; disseminate literature and promotional materials regarding HIV/AIDS, other information on STDs."
  • Now that you have the skills necessary to secure a career in your dream job, we've taken it a step further to figure out what type of education might be necessary or helpful. The results showed that 39.9% of Case Managers have graduated with a bachelor's degree. What's more is that 33.4% of people in this position have earned their master's degrees. While it may be true that most Case Managers have a college degree, you may find it also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every eight Case Managers were not college graduates.

    Those Case Managers who do attend college, typically earn either Social Work degrees or Nursing degrees. Less commonly earned degrees for Case Managers include Psychology degrees or Business degrees.

    Once you've obtained the level of education you're comfortable with, you're prepared to start applying to become a Case Manager. We've found that typically Case Managers are mostly employed at Select Medical, The Salvation Army, and Volunteers of America Los Angeles. Of recent, Select Medical had 55 positions open for Case Managers. Meanwhile, there are 48 job openings at The Salvation Army and 39 at Volunteers of America Los Angeles.

    But if you want to earn the most bang for your buck, Case Managers tend to earn the biggest salaries at Abbott, UnitedHealth Group, and Wells Fargo. Take Abbott for example. The median Case Manager salary is $104,970. At UnitedHealth Group, Case Managers earn an average of $96,871, while the average at Wells Fargo is $92,941. Now before you get too googly-eyed over those digits, take into consideration how difficult it might be to secure a job with one of these companies. While Abbott has 1 job listings for Case Managers, UnitedHealth Group and Wells Fargo only have 3 and 0 job listings respectively.

    Salaries aside, the most respected Case Managers are working at Catholic Charities, Liberty Mutual, and Wabash Valley Transportation. By assessing which schools Case Managers mainly earn their degrees, and comparing that with the companies that have hired a significant number of Case Managers from the top 100 educational institutions in the United States, we're able to determine the most prestigious companies.

    The three companies that hire the most prestigious graphic designers are:

      How a Case Manager Compares to a Registered Nurse Case Manager

      A Registered Nurse Case Manager is responsible for developing, implementing, and evaluating individualized patient care plans. They also provide teaching and counseling to both patients and families.

      Up to bat, or first to compare, is Registered Nurse Case Manager. Looking at the salary aspect, Registered Nurse Case Managers earn a $19,932 higher salary than Case Managers annually.

      While their salaries may differ, one common ground between Case Managers and Registered Nurse Case Managers are their skills. In both careers, employees bring forth skills such as Treatment Plans, Community Resources, and Intake Assessments.

      These skill sets are where the common ground ends though. a Case Manager is more likely to need to be skilled in Mental Health Services, Crisis Intervention, Financial Assistance, and Child Abuse. Whereas a Registered Nurse Case Manager requires skills like Disease Process, Medicare, Medicaid, and LPN. Just by understanding these different skills you can see how truly different these careers are.

      Registered Nurse Case Managers receive the highest salaries in the Health Care industry coming in with an average yearly salary of $62,018. But Case Managers are paid more in the Insurance industry with an average salary of $55,647. The differences don't stop there. Next stop, education.

      The education of Registered Nurse Case Managers is a bit different than the education of Case Managers in that they tend to reach lower levels of education. A 19.7% of Registered Nurse Case Managers are less likely to graduate with a Master's Degree. Additionally, they're 1.3% less likely to earn a Doctoral Degree.

      How a Case Manager Compares to a Case Manager/Program Manager

      Now we'll compare Case Manager/Program Managers, which averages a lower salary of $3,348 lower than Case Managers a year.

      A similarity between the two careers of Case Managers and Case Manager/Program Managers are the skills associated with both roles. The similar skills include Treatment Plans, Mental Health Services, and Crisis Intervention.

      But both careers also require different skills. While Case Manager also utilizes skills like Child Abuse, Health Care, Providers, and Customer Service, the typical Case Manager/Program Manager is skilled in areas like Management Services, Service Plans, Community Outreach, and Child Care. This is just the beginning of what makes these two careers so very different.

      While we already know that Case Manager/Program Managers earn lower, we took a step further to see what industry these workers typically make the most. Interestingly, Case Manager/Program Managers earn the most pay in the Health Care industry with an average salary of $40,397. Whereas, Case Managers have higher paychecks in the Insurance industry where they earn an average of $55,647.

      When it comes to education, Case Manager/Program Managers tend to reach higher levels of education than Case Managers. In fact, they're 6.1% more likely to graduate with a Master's Degree and 1.3% more likely to earn a Doctoral Degree.

      How a Case Manager Compares to a Social Services Case Manager

      Coming in at the third comparison is Social Services Case Managers. On an average scale, these workers bring in lower dough than Case Managers with a lower pay of $2,633 per year.

      Case Managers and Social Services Case Managers both have similar skills such as Treatment Plans, Mental Health Services, and Crisis Intervention, but they differ in skills past that.

      There are actually many key differences between the two careers, including other skills each role requires. As an example of this, a Case Manager is likely to be skilled in Health Care, Providers, Staff Members, and Social Security, while a typical Social Services Case Manager is skilled in Protective Services Referrals, Crime Victims, Child Custody, and Dfcs. These skills show how different the two job titles can be within the day-to-day roles and responsibilities.

      When it comes down to education, Social Services Case Managers tend to reach higher levels than Case Managers. Especially since they're 14.1% more likely to earn a Master's Degree, and 0.5% more likely to graduate with a Doctoral Degree.

      How a Case Manager Compares to a Case Worker

      Last, but not least, are the Case Workers who typically earn lower pay than Case Managers, with a difference of $3,766 per year.

      While their salaries differ, Case Managers and Case Workers both use similar skills to perform their jobs like Treatment Plans, Mental Health Services, and Crisis Intervention.

      Health Care, Group Therapy Sessions, Utilization Review, and IV are typically used by Case Manager, whereas the average Case Worker uses skills like Public Assistance, Medicaid, Service Plans, and Child Support to get through the day. Now you can really understand how different these two professions are.

      In general, Case Workers make a higher salary in the Government industry with an average of $43,150.

      On the topic of education, the two careers have some notable differences. Case Workers reach similar levels of education than Case Managers with the likelihood of them earning a Master's Degree being 3.4% less. Plus, they're 0.3% less likely to graduate with a Doctoral Degree.