A case manager is responsible for giving advice, handling plans for the client's recovery, and connecting with other human service professionals to ask for further options and recommendations for the client's concerns. Case managers should have excellent communication and listening skills to evaluate the client's needs, ensuring that they will have the utmost care and safety through efficient advocacy. A case manager should be able to provide a reliable support system for the client and monitor progress to achieve wellness and guarantee satisfaction.

Case Manager Responsibilities

Here are examples of responsibilities from real case manager resumes representing typical tasks they are likely to perform in their roles.

  • Manage all programs operations in accordance with HRA and industry regulations, agency policies and HIPAA guidelines.
  • Manage the care of patients with tuberculosis (TB) during their hospitalization and their discharge follow-up care.
  • Provide clients support with basic ADL's (shopping, payee services, budgets, managing and attending appointments).
  • Manage and prioritize individual crisis accessing DMP, law enforcement, and psychiatric hospitalization while meeting daily, weekly/biweekly caseload requirements.
  • Provide case management services to homeless families in emergency and transitional housing programs.
  • Maintain statistical data and complete reports under HIPAA and HMIS policy.
  • Organize and run the first MSW student program at the community hospital.
  • Prepare accurate and objective documentation of ICM service provisions on a daily basis.
  • Document and track case activity and client progress in HMIS system and hard copies files.
  • Assess strengths, weaknesses, abilities, and preferences of veterans to develop treatment plan goals and interest.
Case Manager Traits
Emotional skills involve being able to express feelings in an appropriate way while being emphatic of others.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Case Manager Job Description

Between the years 2018 and 2028, case manager jobs are expected to undergo a growth rate described as "much faster than average" at 11%, according to the Bureau of Labor Statistics. So if the thought "should I become a case manager?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of case manager opportunities that are projected to become available by 2028 is 81,200.

On average, the case manager annual salary is $39,829 per year, which translates to $19.15 an hour. Generally speaking, case managers earn anywhere from $28,000 to $55,000 a year, which means that the top-earning case managers make $27,000 more than the ones at the lower end of the spectrum.

It's hard work to become a case manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a registered nurse case manager, case manager/program manager, social services case manager, and case worker.

Case Manager Jobs You Might Like

Case Manager Resume Examples

Case Manager Skills and Personality Traits

We calculated that 10% of Case Managers are proficient in Treatment Plans, RN, and Health Care. They’re also known for soft skills such as Emotional skills, Communication skills, and Interpersonal skills.

We break down the percentage of Case Managers that have these skills listed on their resume here:

  • Treatment Plans, 10%

    Developed individualized treatment plans with measurable goals and objectives and adhered to all clients' confidentiality requirements and standards.

  • RN, 7%

    Assisted RN Case Manager to obtain and review medical visit records from patient providers to determine Medicare-compliant necessity for in-home services.

  • Health Care, 7%

    Analyzed complex health care claims data, reported data inconsistencies to management and developed process to eliminate future data inconsistencies.

  • Patient Care, 7%

    Performed independent and multidisciplinary decisions regarding patient care and need for discharge when home health services no longer necessary.

  • Community Resources, 6%

    Facilitated constant coordination of care by scheduling of aftercare appointments, participating in placement planning, and linkage to community resources.

  • Substance Abuse, 6%

    Administered housing case management services to clients suffering from mental and intellectual disabilities, alcohol and substance abuse addiction.

Most case managers list "treatment plans," "rn," and "health care" as skills on their resumes. We go into more details on the most important case manager responsibilities here:

  • The most important skills for a case manager to have in this position are emotional skills. In this excerpt that we gathered from a case manager resume, you'll understand why: "social workers often work with people who are in stressful and difficult situations" According to resumes we found, emotional skills can be used by a case manager in order to "provide families with emotional support, financial assistance, instruct the parents in child development and parenting skills. "
  • While it may not be the most important skill, we found that many case manager duties rely on communication skills. This example from a case manager explains why: "clients talk to social workers about challenges in their lives." This resume example is just one of many ways case managers are able to utilize communication skills: "directed communication with physicians, insurance case managers, dme vendors, pharmacies, ltcf staff and assisted living facilities. "
  • Case managers are also known for interpersonal skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a case manager resume: "social workers need to be able to work with different groups of people" We also found this resume example that details how this skill is put to the test: "group therapy to develop appropriate social, behavioral and interpersonal skills needed in community living. "
  • A thorough review of lots of resumes revealed to us that "organizational skills" is important to completing case manager responsibilities. This resume example shows just one way case managers use this skill: "social workers must help and manage multiple clients, often assisting with their paperwork or documenting their treatment." Here's an example of how this skill is used from a resume that represents typical case manager tasks: "supervised and trained program interns on peer support, customer service and organizational effectiveness. "
  • As part of the case manager description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A case manager resume included this snippet: "social workers need to develop practical and innovative solutions to their clients’ problems." This skill could be useful in this scenario: "organize client files hold weekly meetings supervise clients problem resolution"
  • See the full list of case manager skills.

    We've found that 63.6% of case managers have earned a bachelor's degree. Furthermore, 14.2% earned their master's degrees before becoming a case manager. While it's true that most case managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every eight case managers did not spend the extra money to attend college.

    Those case managers who do attend college, typically earn either a psychology degree or a nursing degree. Less commonly earned degrees for case managers include a social work degree or a criminal justice degree.

    Once you're ready to become a case manager, you should explore the companies that typically hire case managers. According to case manager resumes that we searched through, case managers are hired the most by Anthem, Geo Group, and Encompass Health. Currently, Anthem has 230 case manager job openings, while there are 70 at Geo Group and 59 at Encompass Health.

    Since salary is important to some case managers, it's good to note that they are figured to earn the highest salaries at TASC (Total Administrative Services, Wauconda Care, and Prime Healthcare. If you were to take a closer look at TASC (Total Administrative Services, you'd find that the average case manager salary is $72,997. Then at Wauconda Care, case managers receive an average salary of $67,910, while the salary at Prime Healthcare is $66,799.

    View more details on case manager salaries across the United States.

    We also looked into companies who hire case managers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Catholic Charities Diocese of San Diego, Liberty Mutual, and Wabash Valley Transportation.

    For the most part, case managers make their living in the health care and non profits industries. Case managers tend to make the most in the health care industry with an average salary of $53,803. The case manager annual salary in the insurance and finance industries generally make $53,768 and $47,006 respectively. Additionally, case managers who work in the health care industry make 39.6% more than case managers in the government Industry.

    The three companies that hire the most prestigious case managers are:

      What Registered Nurse Case Managers Do

      A registered nurse is responsible for providing medical services to patients, assisting doctors in hospitals, clinics, and other health centers. Registered nurses' duties include monitoring the condition of admitted patients, operating medical equipment, responding to patients' inquiries, assisting on physical exams and medications, keeping medical records, and observing strict hygienic standards. A registered nurse must display strong communication and organizational skills, as well as the ability to multi-task, attend to patients' needs, and adjust to different conditions.

      We looked at the average case manager annual salary and compared it with the average of a registered nurse case manager. Generally speaking, registered nurse case managers receive $23,032 higher pay than case managers per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both case managers and registered nurse case managers positions are skilled in treatment plans, rn, and health care.

      There are some key differences in responsibilities as well. For example, a case manager responsibilities require skills like "substance abuse," "crisis intervention," "communication," and "mental health." Meanwhile a typical registered nurse case manager has skills in areas such as "symptom management," "hospice," "st," and "lpn." This difference in skills reveals how truly different these two careers really are.

      Registered nurse case managers receive the highest salaries in the health care industry coming in with an average yearly salary of $73,762. But case managers are paid more in the health care industry with an average salary of $53,803.

      On average, registered nurse case managers reach lower levels of education than case managers. Registered nurse case managers are 22.0% less likely to earn a Master's Degree and 1.0% less likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Case Manager/Program Manager?

      Now we're going to look at the case manager/program manager profession. On average, case manager/program managers earn a $7,104 lower salary than case managers a year.

      A similarity between the two careers of case managers and case manager/program managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "treatment plans," "patient care," and "community resources. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that case manager responsibilities requires skills like "rn," "health care," "communication," and "customer service." But a case manager/program manager might use skills, such as, "management services," "service plans," "community outreach," and "service delivery."

      Case manager/program managers may earn a lower salary than case managers, but case manager/program managers earn the most pay in the hospitality industry with an average salary of $36,686. On the other side of things, case managers receive higher paychecks in the health care industry where they earn an average of $53,803.

      On the topic of education, case manager/program managers earn higher levels of education than case managers. In general, they're 5.8% more likely to graduate with a Master's Degree and 1.0% more likely to earn a Doctoral Degree.

      What technology do you think will become more important and prevalent for Case Managers in the next 3-5 years?

      Barb Burdge Ph.D.

      Chair, Dept. of Sociology, Social Work, and Criminology Director and Field Instruction Coordinator, Social Work Program Professor of Social Work, Manchester University

      All types of web-based, video conferencing.Show more

      What technology do you think will become more important and prevalent for Case Managers in the next 3-5 years?


      Manasseh Begay

      Counselor, Dine College

      The use of online platforms for meetings and providing treatment is going to increase significantly. Telehealth has become increasingly in demand, and being certified in this is going to be necessary. This is going to be even more critical with the COVID-19 pandemic. I think there is going to be an increase in coordinated care as well. Communication with doctors and mental health providers will likely increase to ensure good quality care for clientele. This will also impact continuing education, which is required for licensures. Many pieces of training are going to be using online platforms. This will change the level of instruction, which will increase the need for increased supervision.Show more

      How a Social Services Case Manager Compares

      Social services case managers conduct in-person appointments and phone intake assessments. They manage the organization's documents and report for non-federal grants and federal grants. These professionals counsel clients and their families, making it easy to develop life skills, service plan goals, and sustain financial stability. Social services case managers also conduct activities and monitor the service environment to maximize client well-being and success. Furthermore, social services case managers maximize client assistance by working with community partners.

      Let's now take a look at the social services case manager profession. On average, these workers make lower salaries than case managers with a $16,230 difference per year.

      While looking through the resumes of several case managers and social services case managers we discovered that both professions have similar skills. These similarities include skills such as "treatment plans," "patient care," and "community resources," but they differ when it comes to other required skills.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a case manager is likely to be skilled in "rn," "health care," "customer service," and "utilization review," while a typical social services case manager is skilled in "community partners," "face-to-face interviews," "medicaid," and "protective services."

      Additionally, social services case managers earn a higher salary in the non profits industry compared to other industries. In this industry, they receive an average salary of $34,807. Additionally, case managers earn an average salary of $53,803 in the health care industry.

      Social services case managers are known to earn higher educational levels when compared to case managers. Additionally, they're 15.2% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

      Description Of a Case Worker

      Caseworkers are social workers who watch over the welfare of underprivileged individuals and at-risk families by counseling and providing them with assistance. Usually employed under the government or a local non-profit organization, a caseworker must conduct a thorough interview and house visits to determine the needs of the family. They then refer them to any programs or agencies that can give them the specific care and help needed. Furthermore, it is crucial to identify neglect and abuse signs, reporting them to the authorities right away.

      Case workers tend to earn a lower pay than case managers by about $5,503 per year.

      According to resumes from both case managers and case workers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "treatment plans," "patient care," and "community resources. "

      Each job requires different skills like "rn," "health care," "utilization review," and "individual service plans," which might show up on a case manager resume. Whereas case worker might include skills like "client information," "income," "medicaid," and "public assistance."

      Now, let's take a closer look at the financials in each career. The health care industry tends to pay more for case workers with an average of $41,360. While the highest case manager annual salary comes from the health care industry.

      Case workers reach similar levels of education when compared to case managers. The difference is that they're 3.0% more likely to earn a Master's Degree less, and 0.3% less likely to graduate with a Doctoral Degree.