Case manager lead resume examples from 2025
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How to write a case manager lead resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in case manager lead-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some case manager lead interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a case manager lead resume:
- Social Work
- Crisis Intervention
- Rehabilitation
- Patients
- Veterans
- Community Resources
- HMIS
- Social Security
- Incident Reports
- Management Services
- DHS
- Substance Abuse
- Intake Assessments
- Housing Assistance
- Mental Health
- Patient Care
- Support Services
- Discharge Planning
- Financial Assistance
- CPS
- Community Agencies
- Foster Care
- Direct Supervision
- Program Policies
- Community Outreach
- Community Services
- Conflict Resolution
- Law Enforcement
- Utilization Review
- Mental Illness
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the case manager lead position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write case manager lead experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from case manager lead resumes:
Work history example #1
Residence Counselor
Maclay School
- Supervised up to five counselors and performed in house trainings for over twenty counselors on the modalities of the program.
- Instituted mitigations, process improvements, and customer communications to resolve participant issues.
- Trained in CPR, First Aid, AED, Van training, and SCIP-R through the company.
- Maintained First Aid, CPR, and other required training.
- Trained in CPR, First Aid, SOLVE, MAP certified, and Intentional Care.
Work history example #2
Case Manager Lead (Part-Time)
Hebrew Home Of Greater Washington
- Facilitated incoming CPS/APS cases, and completed reports to the Department of Social Services as well as law enforcement if needed.
- Completed training in assessment of trauma symptoms and performing trauma focused cognitive behavioral therapy with youth in treatment foster care
- Designed and implemented program for injured performers/athletes that expedited care to ensure rapid return to professional shows and sporting events.
- Trained in the State of Texas (TAC) codes, DADS guidelines, and Medicaid/Medicare policies and regulations.
- Submitted authorization requests to Medicaid and NC funding sources and communicated with authorization specialists to ensure reimbursement for services.
Work history example #3
Case Manager
The Salvation Army
- Updated, Input, Edited, and Refined clients information through HMIS, Microsoft Excel, and Outlook.
- Developed policies and procedures for Shelter/ Housing/Case management.
- Assisted social service staff in the establishment of HMIS standards and guidelines.
- Completed data entry into HMIS system.
- Assisted in connecting veterans to VA services such as HUD-VASH, dentistry, and psychiatric help.
Work history example #4
Case Manager Lead
Community Healthlink
- Provided counseling and case management to adults with developmental disabilities and substance abuse challenges.
- Served as a liaison between DHS placement Unit and Program Directors to schedule interviews ensuring all parties have received complete documentation.
- Computerized scheduling, verifying insurance coverage and benefits, use of ICD9/CPT coding and medical terminology.
- Maintained organization of a high volume of Medicaid mandated paperwork.
- Provided counseling/corrective action procedures when required.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from case manager lead resumes:
Master's Degree in human services
Baker College, Washington, MI
2015 - 2016
Highlight your case manager lead certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
Here are some of the best certifications to have on case manager lead resumes:
- Certified Case Manager (ACM)
- Certified Application Security Engineer - Java (CASE)
- Certified Nurse Assistant (CNA)
- Certified Professional Counselor
- Certified Substance Abuse Counselor (CSAC)