5 Case Manager Lead Resume Examples

Five Key Resume Tips For Writing A Case Manager Lead Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Treatment Plans, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Case Manager Lead templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Case Manager Lead resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Steven White
Case Manager Lead
Employment History
Case Manager Lead2011 - Present
Southwest Key ProgramsHouston, TX
  • Oversee and ensure timely execution of program services to meet local state/federal compliance.
  • Identified and Linked family to community resources in addition engaged client in positive activities
  • Perform Lab draw and IV medication administration
  • Prepared and presented treatment plans detailing clients behavioral and educational goals with multiple staff (i.e.
  • Delivered a complete range of RN services and expertise in assisting patients in acceptance of end of life care.
  • Train CST staff and paraprofessionals on procedures and compliance standards.
Case Manager2010 - 2011
Molina HealthcareDoral, FL
  • Implemented treatment plans that assist with reaching goals of symptom management.
  • Provide community resources to assist homeless individuals with short and long-term goals (i.e.
  • Facilitate educational presentations on a variety of mental health topics to community outreach groups.
  • Conducted thorough psychosocial assessments, made multi-axis diagnosis based on DSM, performed periodic reviews and maintained treatment plans.
Supervisor2009 - 2010
McDonald'sJacksonville, FL
  • Supervised over 250 employees and 40 management personnel.
  • Maintain restaurant according to the restaurant's sanitation procedures and policies.
  • Store Manager Handled Negative Customer Feedback And Customer Questions Assisted on sales floor as needed to maintain service standards.
  • Cashier, customer service, manage small group of employees overnight.
  • Performed sales, marketing, customer service and advertising.
Logistics Coordinator2001 - 2003
GapOrlando, FL
  • Conducted periodic accuracy assessments and semi-annual physical inventory.
  • Adhere stricktly to safety and security procedures.
  • Well known across hole store... Was involved with each department activities .. Top customer service enteraction..
Education
Master's Degree In Psychology2003 - 2004
University of Central FloridaOrlando, FL
Bachelor's Degree In Psychology1993 - 1996
University of Central FloridaOrlando, FL
 
 
Contact Information
Houston, TX
(390) 555-2550
swhite@example.com
Skills
Crisis Intervention
Psychosocial Assessments
Counsel
Supply Chain
HR
CPR
Lifeguard
Social Workers
Safety Training
Community Resources
 
 
Teresa Gibson
Case Manager Lead
Mount Clemens, MI
(460) 555-4315
tgibson@example.com
Skills
Independent LivingSubstance AbuseHealth CareTreatment PlansOversightIntellectual DisabilitiesSpecial EducationService Plan ReviewsClient RecordsSafety Planning
 
 
Employment History
Case Manager Lead2017 - Present
TeamHealthMount Clemens, MI
  • Maintain mandated documentation and customer services standards.
  • Assisted Director in delivering program services according to agency policies and procedures Lead Wellness Self-Management, Transition and Conflict Resolution Groups.
  • Implement, document and evaluate quarterly treatment plans for clients.
Program Supervisor2016 - 2017
Macomb CountyMount Clemens, MI
  • Led business development and capture management activities, proposals, and RFI responses, collaborating with industry partners.
  • Developed rapport in a safe environment with students and families through consistent communication.
  • Provide fiscal oversight of program by ensuring timely submission of fiscally related documents.
  • Maintain confidential records and incident reports of work related accidents.
Therapist2015 - 2016
Macomb CountyMount Clemens, MI
  • Develop, write, monitor, and modified client treatment plans.
  • Maintain detailed documentation of client records inclusive of treatment plans, treatment updates and contacts with outside agencies.
  • Conducted presentations on mental health issues for staff of the school.
Case Manager Internship2014 - 2015
Timber Ridge GroupCarbondale, IL
  • Researched child care provider in Philadelphia area in CCMIS according to client's preference.
  • Prepared court reports and permanency reports in a timely manner.
  • Provided drop-in counseling and street outreach throughout the San Francisco Bay Area.
  • Assessed individuals and implemented treatment plans to improve quality of life.
Education
Bachelor's Degree of Social Work2011 - 2014
Southern Illinois University CarbondaleCarbondale, IL
 
 
Ralph Martin
Case Manager Lead
Contact Information
Alexandria, VA
(850) 555-3398
rmartin@example.com
Skills
  • Educational Programs
  • Child Abuse
  • Community Resources
  • Crisis Intervention
  • Treatment Plans
  • Mental Health
  • RN
  • Independent Living
  • Residential Facility
  • Patient Care
 
 
Employment History
Case Manager Lead2020 - Present
Catholic Charities USA
Alexandria, VA
  • Collaborated with other professionals: Clinical team, EAPS's, Probation Department, Child Protective Services; and Utilization Review.
  • Review, verify, and calculate financial status to determine eligibility for emergency assistance.
  • Conduct intake evaluations for mental health services and assign case managers to oversee services and treatment provided.
  • Formulated treatment plans to aid individual recovery.
  • Engage in meetings with professionals to discuss medical and mental health diagnoses, disabilities and treatment procedures.
Clinician2018 - 2020
Easter Seals Goodwill
Washington, MI
  • Build meaningful and trustworthy relationships with patients and their families to encourage healthy coping strategies and appropriate communication.
  • Managed a caseload of clients in need of mental health and addictions services.
  • Develop treatment plans for each client entering the program.
Social Worker2016 - 2018
Foundation for Lutheran Child and Family Services
Washington, MI
  • Facilitated monthly educational, support & informational group meetings for birth parents.
  • Advanced Directives, POLST forms and Will) Coordinate continuity of care with other health care professionals.
Foster Care Worker2014 - 2015
Communicare
Davis, CA
  • Developed aftercare plans for clients through community referrals to promote independent living upon discharge from the facility.
  • Review, correct, and assist in the writing of all social work reports, treatment plans and correspondence.
  • Coordinated care with mental health systems, state, and community programs.
  • Conducted psychosocial assessments and diagnosis using DSM-IV-TR criteria.
Education
Master's Degree of Human Services2015 - 2016
Baker College
Washington, MI
Bachelor's Degree of Psychology2011 - 2014
University of California - Davis
Davis, CA
 
 
Gerald Franklin
Case Manager Lead
Contact Info
Latrobe, PA
(410) 555-0213
gfranklin@example.com
Skills
Program Services
DHS
Hmis
Relapse Prevention
Client Intake
Personal Care
Mental Health
IV
Lcsw
Ensure Clients
Employment History
Case Manager Lead2018 - Present
Long Term Care GroupLatrobe, PA
  • Provide referrals for families for psychotherapy or substance abuse services.
  • Implemented Utilization Review per business protocols.
  • Negotiated for non-contracted services Assisted with identifying community services.
Clinician2015 - 2018
AdelphoiLatrobe, PA
  • Make referrals to community resources to address needs that may affect mental health compliance.
  • Direct clear effective ideas and communication of long term and short term goals and objectives of the company.
Counselor2013 - 2015
AdelphoiLatrobe, PA
  • Completed mental health and substance abuse assessments for treatment.
  • Created and developed positive learning environment between child care counselor and children.
Intensive In-Home Counselor2008 - 2013
Delta-T GroupPhoenix, AZ
  • Provide coaching to at-risk youth in the area of: personal, educational, and social development.
  • Created mental health treatment plans.
  • Provided Psychodynamic domestic violence counseling to women and children at shelter and community center.
  • Assisted parents in navigating community resources.
Education
Master's Degree of Psychology2002 - 2003
Arizona State UniversityPhoenix, AZ
Bachelor's Degree of Psychology1994 - 1997
Arizona State UniversityPhoenix, AZ
 
 
Gabriel Garcia
Case Manager Lead
Ellenville, NY
(210) 555-8134
ggarcia@example.com
Experience
Case Manager Lead2017 - Present
Samaritan VillageEllenville, NY
  • Assist clients in accessing mental health services and follow ups.
  • Monitor clients who are diagnosed with Mental Health illness.
  • Find medical or mental health treatment centers for patients/clients.
  • Provide guidance to patients and family in their health care decision-making.
Family Case Manager2010 - 2017
MaximusNew York, NY
  • Utilized and coordinated community resources to assist clients in activities of daily living.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.
Child Protective Investigator2005 - 2010
Michigan Corrections OrganizationYpsilanti, MI
  • Assessed safety and risk factors of the child's home environment and referred families to community resources.
  • Investigate child abuse and neglect complaints to determine veracity and best course of action given the findings.
  • Investigated complaints of child abuse or neglect to determine the correct legal action to assure the child's safety.
  • Interview clients, children, medical personnel and school personnel to formulate a disposition and obtain necessary information.
  • Investigated and followed-up on complaints of child abuse and neglect.
Child Welfare Specialist1995 - 1999
EnnisDetroit, MI
  • Directed project to implement a Preferred Repair shop list that allowed for better customer service.
  • Conducted individual and group art therapy for youth, and developed treatment plans addressing the needs of each child.
  • Supervised youth in Independent Living Program.
  • Develop discharge plans; provide counseling and referrals for support services.
Skills
Program ServicesCctvMental HealthDirect ServicesAcute CareLegal DocumentsChild AbuseAppropriate ReportsSpecial ConditionsIndependent Living
Education
Master's Degree In Social Work1999 - 2000
Eastern Michigan UniversityYpsilanti, MI
Bachelor's Degree In Social Work1987 - 1990
Wayne State UniversityDetroit, MI
 
 
Steven White
Case Manager Lead
Employment History
Case Manager Lead2011 - Present
Southwest Key ProgramsHouston, TX
  • Oversee and ensure timely execution of program services to meet local state/federal compliance.
  • Identified and Linked family to community resources in addition engaged client in positive activities
  • Perform Lab draw and IV medication administration
  • Prepared and presented treatment plans detailing clients behavioral and educational goals with multiple staff (i.e.
  • Delivered a complete range of RN services and expertise in assisting patients in acceptance of end of life care.
  • Train CST staff and paraprofessionals on procedures and compliance standards.
Case Manager2010 - 2011
Molina HealthcareDoral, FL
  • Implemented treatment plans that assist with reaching goals of symptom management.
  • Provide community resources to assist homeless individuals with short and long-term goals (i.e.
  • Facilitate educational presentations on a variety of mental health topics to community outreach groups.
  • Conducted thorough psychosocial assessments, made multi-axis diagnosis based on DSM, performed periodic reviews and maintained treatment plans.
Supervisor2009 - 2010
McDonald'sJacksonville, FL
  • Supervised over 250 employees and 40 management personnel.
  • Maintain restaurant according to the restaurant's sanitation procedures and policies.
  • Store Manager Handled Negative Customer Feedback And Customer Questions Assisted on sales floor as needed to maintain service standards.
  • Cashier, customer service, manage small group of employees overnight.
  • Performed sales, marketing, customer service and advertising.
Logistics Coordinator2001 - 2003
GapOrlando, FL
  • Conducted periodic accuracy assessments and semi-annual physical inventory.
  • Adhere stricktly to safety and security procedures.
  • Well known across hole store... Was involved with each department activities .. Top customer service enteraction..
Education
Master's Degree In Psychology2003 - 2004
University of Central FloridaOrlando, FL
Bachelor's Degree In Psychology1993 - 1996
University of Central FloridaOrlando, FL
 
 
Contact Information
Houston, TX
(390) 555-2550
swhite@example.com
Skills
Crisis Intervention
Psychosocial Assessments
Counsel
Supply Chain
HR
CPR
Lifeguard
Social Workers
Safety Training
Community Resources
 
 
Teresa Gibson
Case Manager Lead
Mount Clemens, MI
(460) 555-4315
tgibson@example.com
Skills
Independent LivingSubstance AbuseHealth CareTreatment PlansOversightIntellectual DisabilitiesSpecial EducationService Plan ReviewsClient RecordsSafety Planning
 
 
Employment History
Case Manager Lead2017 - Present
TeamHealthMount Clemens, MI
  • Maintain mandated documentation and customer services standards.
  • Assisted Director in delivering program services according to agency policies and procedures Lead Wellness Self-Management, Transition and Conflict Resolution Groups.
  • Implement, document and evaluate quarterly treatment plans for clients.
Program Supervisor2016 - 2017
Macomb CountyMount Clemens, MI
  • Led business development and capture management activities, proposals, and RFI responses, collaborating with industry partners.
  • Developed rapport in a safe environment with students and families through consistent communication.
  • Provide fiscal oversight of program by ensuring timely submission of fiscally related documents.
  • Maintain confidential records and incident reports of work related accidents.
Therapist2015 - 2016
Macomb CountyMount Clemens, MI
  • Develop, write, monitor, and modified client treatment plans.
  • Maintain detailed documentation of client records inclusive of treatment plans, treatment updates and contacts with outside agencies.
  • Conducted presentations on mental health issues for staff of the school.
Case Manager Internship2014 - 2015
Timber Ridge GroupCarbondale, IL
  • Researched child care provider in Philadelphia area in CCMIS according to client's preference.
  • Prepared court reports and permanency reports in a timely manner.
  • Provided drop-in counseling and street outreach throughout the San Francisco Bay Area.
  • Assessed individuals and implemented treatment plans to improve quality of life.
Education
Bachelor's Degree of Social Work2011 - 2014
Southern Illinois University CarbondaleCarbondale, IL
 
 
Ralph Martin
Case Manager Lead
Contact Information
Alexandria, VA
(850) 555-3398
rmartin@example.com
Skills
  • Educational Programs
  • Child Abuse
  • Community Resources
  • Crisis Intervention
  • Treatment Plans
  • Mental Health
  • RN
  • Independent Living
  • Residential Facility
  • Patient Care
 
 
Employment History
Case Manager Lead2020 - Present
Catholic Charities USA
Alexandria, VA
  • Collaborated with other professionals: Clinical team, EAPS's, Probation Department, Child Protective Services; and Utilization Review.
  • Review, verify, and calculate financial status to determine eligibility for emergency assistance.
  • Conduct intake evaluations for mental health services and assign case managers to oversee services and treatment provided.
  • Formulated treatment plans to aid individual recovery.
  • Engage in meetings with professionals to discuss medical and mental health diagnoses, disabilities and treatment procedures.
Clinician2018 - 2020
Easter Seals Goodwill
Washington, MI
  • Build meaningful and trustworthy relationships with patients and their families to encourage healthy coping strategies and appropriate communication.
  • Managed a caseload of clients in need of mental health and addictions services.
  • Develop treatment plans for each client entering the program.
Social Worker2016 - 2018
Foundation for Lutheran Child and Family Services
Washington, MI
  • Facilitated monthly educational, support & informational group meetings for birth parents.
  • Advanced Directives, POLST forms and Will) Coordinate continuity of care with other health care professionals.
Foster Care Worker2014 - 2015
Communicare
Davis, CA
  • Developed aftercare plans for clients through community referrals to promote independent living upon discharge from the facility.
  • Review, correct, and assist in the writing of all social work reports, treatment plans and correspondence.
  • Coordinated care with mental health systems, state, and community programs.
  • Conducted psychosocial assessments and diagnosis using DSM-IV-TR criteria.
Education
Master's Degree of Human Services2015 - 2016
Baker College
Washington, MI
Bachelor's Degree of Psychology2011 - 2014
University of California - Davis
Davis, CA
 
 
Gerald Franklin
Case Manager Lead
Contact Info
Latrobe, PA
(410) 555-0213
gfranklin@example.com
Skills
Program Services
DHS
Hmis
Relapse Prevention
Client Intake
Personal Care
Mental Health
IV
Lcsw
Ensure Clients
Employment History
Case Manager Lead2018 - Present
Long Term Care GroupLatrobe, PA
  • Provide referrals for families for psychotherapy or substance abuse services.
  • Implemented Utilization Review per business protocols.
  • Negotiated for non-contracted services Assisted with identifying community services.
Clinician2015 - 2018
AdelphoiLatrobe, PA
  • Make referrals to community resources to address needs that may affect mental health compliance.
  • Direct clear effective ideas and communication of long term and short term goals and objectives of the company.
Counselor2013 - 2015
AdelphoiLatrobe, PA
  • Completed mental health and substance abuse assessments for treatment.
  • Created and developed positive learning environment between child care counselor and children.
Intensive In-Home Counselor2008 - 2013
Delta-T GroupPhoenix, AZ
  • Provide coaching to at-risk youth in the area of: personal, educational, and social development.
  • Created mental health treatment plans.
  • Provided Psychodynamic domestic violence counseling to women and children at shelter and community center.
  • Assisted parents in navigating community resources.
Education
Master's Degree of Psychology2002 - 2003
Arizona State UniversityPhoenix, AZ
Bachelor's Degree of Psychology1994 - 1997
Arizona State UniversityPhoenix, AZ
 

What Should Be Included In A Case Manager Lead Resume

1

1. Add Contact Information To Your Case Manager Lead Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Case Manager Lead Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Case Manager Lead Resume Relevant Education Example #1
Master's Degree In Human Services 2014 - 2016
Baker College Washington, MI
Case Manager Lead Resume Relevant Education Example #2
Master's Degree In Psychology 2014 - 2016
Arizona State University Phoenix, AZ
3

3. Next, Create A Case Manager Lead Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Case Manager Lead
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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Our resume builder tool will walk you through the process of creating a stand-out Case Manager Lead resume.

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4

4. List Your Case Manager Lead Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Residence Counselor
Maclay School
  • Supervised up to five counselors and performed in house trainings for over twenty counselors on the modalities of the program.
  • Instituted mitigations, process improvements, and customer communications to resolve participant issues.
  • Trained in CPR, First Aid, AED, Van training, and SCIP-R through the company.
  • Maintained First Aid, CPR, and other required training.
  • Trained in CPR, First Aid, SOLVE, MAP certified, and Intentional Care.

Work History Example # 2
Case Manager Lead (Part-Time)
Hebrew Home Of Greater Washington
  • Facilitated incoming CPS/APS cases, and completed reports to the Department of Social Services as well as law enforcement if needed.
  • Completed training in assessment of trauma symptoms and performing trauma focused cognitive behavioral therapy with youth in treatment foster care
  • Designed and implemented program for injured performers/athletes that expedited care to ensure rapid return to professional shows and sporting events.
  • Trained in the State of Texas (TAC) codes, DADS guidelines, and Medicaid/Medicare policies and regulations.
  • Submitted authorization requests to Medicaid and NC funding sources and communicated with authorization specialists to ensure reimbursement for services.

Work History Example # 3
Case Manager
The Salvation Army
  • Updated, Input, Edited, and Refined clients information through HMIS, Microsoft Excel, and Outlook.
  • Developed policies and procedures for Shelter/ Housing/Case management.
  • Assisted social service staff in the establishment of HMIS standards and guidelines.
  • Completed data entry into HMIS system.
  • Assisted in connecting veterans to VA services such as HUD-VASH, dentistry, and psychiatric help.

Work History Example # 4
Case Manager Lead
Community Healthlink
  • Provided counseling and case management to adults with developmental disabilities and substance abuse challenges.
  • Served as a liaison between DHS placement Unit and Program Directors to schedule interviews ensuring all parties have received complete documentation.
  • Computerized scheduling, verifying insurance coverage and benefits, use of ICD9/CPT coding and medical terminology.
  • Maintained organization of a high volume of Medicaid mandated paperwork.
  • Provided counseling/corrective action procedures when required.

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5

5. Highlight Your Case Manager Lead Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your case manager lead resume:

  1. Certified Case Manager (ACM)
  2. Certified Application Security Engineer - Java (CASE)
  3. Certified Nurse Assistant (CNA)
  4. Certified Professional Counselor
  5. Certified Substance Abuse Counselor (CSAC)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021