Case manager/program manager resume examples for 2025
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How to write a case manager/program manager resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in case manager/program manager-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These tips will help you demonstrate why you are the perfect fit for the case manager/program manager position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical case manager/program manager skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a case manager/program manager resume:
- Social Work
- Foster Care
- Substance Abuse
- Crisis Intervention
- Patients
- Social Services
- Rehabilitation
- Management Services
- Mental Health
- Mental Illness
- Criminal Justice
- Financial Assistance
- Money Management
- Intake Assessments
- Social Security
- Community Outreach
- Community Agencies
- Support Services
- Service Delivery
- Community Services
- Direct Services
- at-Risk Youth
- Child Care
- HMIS
- Discharge Planning
- Independent Living
- Psychosocial Assessments
- Domestic Violence
- ADL
- Community Resources
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the case manager/program manager.
How to write case manager/program manager experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are effective examples from case manager/program manager resumes:
Work history example #1
Case Manager/Program Manager (Part-Time)
North Central Health Services
- Provided services to address barriers to reunification or permanency.
- Provided Trauma-Focused Cognitive Behavioral Therapy to youth with symptoms related to traumatic events.
- Reduced company costs by completing necessary paperwork correctly and efficiently by paying close attention to detail and submitting before deadline.
- Used computerized InterQual criteria to validate medical necessity of hospital admissions and appropriateness of levels of care.
- Completed utilization management for caseload of over 100 members served.
Work history example #2
Treatment Specialist
Franklin County
- Provided individual and family counseling sessions for assigned clients.
- Provided vocational and academic rehabilitative education, counseling services, supervision and support to adolescents with disabilities and their families.
- Interviewed applicants to determine their eligibility for Families First, food stamps, Medicaid/TennCare or Medicaid Disability.
- Facilitated individual and family counseling sessions and coordinated local area aftercare services for the behavior disordered resident youths.
- Provided infant stimulation and age appropriate developmental activities.
Work history example #3
Residential Aide (Part-Time)
CNA Financial
- Certified Nurse's Aide (CNA) includes bathing and washing patients as well as helping them to shower if needed.
- Worked as a CNA in the nursing home assisting residents with ADLs
- Med-Certified, able to dispense medication, including psychotropic medication.
- Supported Dormitory Director by way of policy enforcement.
Work history example #4
Housing Case Manager
Big Sister Association of Greater Boston
- Scheduled student-parent conferences and assisted families with concerns related to academic performance and behavioral improvement.
- Completed progress notes, monthly statistics, and reports as per OASAS and HUD standards.
- Turned in required State of Texas paperwork within deadline of 24 hours of each session.
- Provided Trauma-Focused Cognitive Behavioral Therapy to youth with symptoms related to traumatic events.
- Supervised several internship psychologists and three post-doctorate psychologists for licensing requirements.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Doctoral Degree in psychology
Rutgers, The State University of New Jersey, New Brunswick, NJ
2005 - 2008
Master's Degree in sociology
Arizona State University, Phoenix, AZ
1989 - 1990
Highlight your case manager/program manager certifications on your resume
If you have any additional certifications, add them to the certification section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your case manager/program manager resume:
- Certified Case Manager (ACM)
- Medical Assistant
- Certified Nurse Assistant (CNA)
- Certified Professional Counselor
- Certified Professional - Human Resource (IPMA-CP)
- Certified Application Security Engineer - Java (CASE)
- Certified Carbon Reduction Manager (CRM)