What does a case manager/program manager do?
Case manager/program manager responsibilities
Here are examples of responsibilities from real case manager/program manager resumes:
- Manage the care of patients with tuberculosis (TB) during their hospitalization and their discharge follow-up care.
- Maintain paper and electronic (HMIS) files with documentation of all contacts.
- Monitor the filing, maintenance, record keeping, and data integrity of HMIS database.
- Case management of patients w/ co-occurring medical and psychiatric conditions.
- Assist counseling staff with linking clients for inpatient detoxification and rehabilitation services
- Provide case management and individual rehabilitation for outpatient and FSP clientele.
- Provide general patient education and support via informational meetings with patients and family.
- Perform concurrent review to assure appropriateness of admission, inpatient/acute care, rehabilitation/SNF status, and discharge using establish InterQual guidelines.
- Act as liaison between the families, therapists, EIODs, and EI providers.
- Call evaluation agencies to refer potential clients for development evaluation for EI.
- Prepare documentation for HOPWA applications.
Case manager/program manager skills and personality traits
We calculated that 20% of Case Manager/Program Managers are proficient in Social Work, Foster Care, and Substance Abuse. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.
We break down the percentage of Case Manager/Program Managers that have these skills listed on their resume here:
- Social Work, 20%
Collaborated extensively with multidisciplinary team comprised of substance abuse counselors, social workers, a psychiatrist, and a therapist.
- Foster Care, 7%
Engaged youth ages 15-22 aging out of the foster care system by enhancing their independent living skills.
- Substance Abuse, 6%
Acted as a liaison between Department of Child Protection and Permanency caseworker/supervisors, substance abuse counselors and treatment providers.
- Crisis Intervention, 6%
Provided crisis intervention services and made referrals to community agencies as needed.
- Patients, 5%
Coordinated all aspects involved in the Payment of patients' services-including verification of benefits and obtaining prior authorization for services.
- Social Services, 5%
Provided family-counseling sessions and provided referrals to outside social services agencies.
Common skills that a case manager/program manager uses to do their job include "social work," "foster care," and "substance abuse." You can find details on the most important case manager/program manager responsibilities below.
Compassion. To carry out their duties, the most important skill for a case manager/program manager to have is compassion. Their role and responsibilities require that "social and human service assistants often work with people who are in stressful and difficult situations." Case manager/program managers often use compassion in their day-to-day job, as shown by this real resume: "provide assistance and support for adults with severe and persistent mental illness while showing kindness and compassion. "
Time-management skills. Many case manager/program manager duties rely on time-management skills. "social and human service assistants often work with many clients," so a case manager/program manager will need this skill often in their role. This resume example is just one of many ways case manager/program manager responsibilities rely on time-management skills: "process over 200 family investment program, and substance abuse screening applications to meet agency's deadline. "
Communication skills. This is an important skill for case manager/program managers to perform their duties. For an example of how case manager/program manager responsibilities depend on this skill, consider that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a case manager/program manager: "maintained professional communication with adult probation, lawrence county jail, families, and community agencies that clients participated. ".
Interpersonal skills. For certain case manager/program manager responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a case manager/program manager rely on this skill, as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." For example, this snippet was taken directly from a resume about how this skill applies to what case manager/program managers do: "facilitate community groups on a monthly basis, with the aim of community integration, socialization, and interpersonal skills training. "
Organizational skills. Another crucial skill for a case manager/program manager to carry out their responsibilities is "organizational skills." A big part of what case manager/program managers relies on this skill, since "social and human service assistants must often complete lots of paperwork and work with many different clients." How this skill relates to case manager/program manager duties can be seen in an example from a case manager/program manager resume snippet: "reviewed and revised policies and procedures, quality improvement organizational process for case management / social services department. "
Problem-solving skills. Another skill commonly found on case manager/program manager job descriptions is "problem-solving skills." It can come up quite often in case manager/program manager duties, since "social and human service assistants help clients find solutions to their problems." Here's an example from a resume of how this skill fits into day-to-day case manager/program manager responsibilities: "prepared report for court hearing and served as a hearing officer/ representative for workforce solutions rosenberg. "
The three companies that hire the most case manager/program managers are:
- Central City Concern340 case manager/program managers jobs
- CommunityHealthlink8 case manager/program managers jobs
- Universal Health Services6 case manager/program managers jobs
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Compare different case manager/program managers
Case manager/program manager vs. Program representative
A program representative acts as a liaison between a company and its clients, including external parties such as distributors and suppliers. Although the duties may depend on one's line of work or industry of employment, their responsibilities typically include introducing and discussing the vision and mission of the programs to clients, offering products and services, answering inquiries, and addressing any issues and concerns, resolving them promptly and efficiently. Furthermore, as a program representative, it is essential to have extensive knowledge of the programs and projects they represent, including its policies and regulations.
While similarities exist, there are also some differences between case manager/program managers and program representative. For instance, case manager/program manager responsibilities require skills such as "social work," "foster care," "substance abuse," and "crisis intervention." Whereas a program representative is skilled in "customer service," "icd," "sap security," and "sci." This is part of what separates the two careers.
The education levels that program representatives earn slightly differ from case manager/program managers. In particular, program representatives are 6.0% less likely to graduate with a Master's Degree than a case manager/program manager. Additionally, they're 0.0% less likely to earn a Doctoral Degree.Case manager/program manager vs. Social services case manager
Social services case managers conduct in-person appointments and phone intake assessments. They manage the organization's documents and report for non-federal grants and federal grants. These professionals counsel clients and their families, making it easy to develop life skills, service plan goals, and sustain financial stability. Social services case managers also conduct activities and monitor the service environment to maximize client well-being and success. Furthermore, social services case managers maximize client assistance by working with community partners.
Each career also uses different skills, according to real case manager/program manager resumes. While case manager/program manager responsibilities can utilize skills like "rehabilitation," "management services," "mental illness," and "criminal justice," social services case managers use skills like "law enforcement," "face-to-face interviews," "medicaid," and "child victims."
On average, social services case managers earn a lower salary than case manager/program managers. Some industries support higher salaries in each profession. Interestingly enough, social services case managers earn the most pay in the finance industry with an average salary of $39,234. Whereas case manager/program managers have higher pay in the insurance industry, with an average salary of $40,445.Average education levels between the two professions vary. Social services case managers tend to reach similar levels of education than case manager/program managers. In fact, they're 0.3% more likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Case manager/program manager vs. Mental health case manager
A Mental Health Care Manager supervises the development and implementation of care plans for clients. They regularly check on their clients and make recommendations for improving clients health care needs.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from case manager/program manager resumes include skills like "foster care," "substance abuse," "criminal justice," and "financial assistance," whereas a mental health case manager is more likely to list skills in "substance abuse issues," "severe mental illness," "medicaid," and "cpr. "
Mental health case managers make a very good living in the government industry with an average annual salary of $45,655. On the other hand, case manager/program managers are paid the highest salary in the insurance industry, with average annual pay of $40,445.mental health case managers typically earn similar educational levels compared to case manager/program managers. Specifically, they're 0.6% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Case manager/program manager vs. Case management specialist
In healthcare facilities, a case management specialist is in charge of ensuring that patients get quality service. Their responsibilities often include handling admission and discharge procedures, preparing and processing documents, gathering and organizing patient information, and developing strategies to optimize case management operations. There are also instances where they must address patient concerns and issues, resolving them promptly and efficiently. Furthermore, as a case management specialist, it is essential to function while adhering to the facility's policies and regulations.
Types of case manager/program manager
Updated January 8, 2025
