Case manager supervisor job description

• Supervisors are responsible for assuring that the DBH Practice Guidelines are put into operation to the extent possible within the general operations of the TCM duties.
• The primary responsibility of this position is to provide daily on-site supervision to Teams of Blended Case Managers. This supervision should entail Team meetings in which the proposed daily contact for each staff is discussed. During this discussion supervisors are expected to utilize the team member's to address any problems that the Team member feel they need help with and use the members to cover interactions/tasks that one BCM might not be able to complete by themselves.
• Included in the general supervision duties is the requirement that every effort be made to provide weekly individual supervision to each assigned staff and that these sessions will be documented for review. During this individual supervision a chart review should be completed using the updated Utilization Review sheet with particular attention paid to whether or not a PGP exists to cover the time period since the last CBH review.
• Daily monitoring of the 30 day contact board and if a contact is due make sure that the contact is completed before an infraction occurs.
• Assure that all Pay 4 Performance criteria are being met:
• Supervisors are responsible for assuring that the staff under their supervision are making every attempt to complete the documentation in a timely fashion and that it meets the general guidelines of legibility, it is signed, dated and that the content follows the DAP format and explains the nature of the contact.
• Supervisors are expected to monitor the productivity of the staff assigned to them using the reports provided through the TCM director.

Requirements:

• Masters Level degree in social work, psychology, rehabilitation, activity therapies, counseling or education and
• Three years mental health direct care experience - one of which includes supervisory experience.
• Applicant must have knowledge of and the ability to put into practice the Blended Case Management Standards of Care.
• On-call responsibility & completion of BHTEN 10-week case management orientation, as well as a valid driver's license, is required.
• Bilingual (Spanish/English) is required.

#CB

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.

PI194061310

We have a new opportunity for a Case Manager Supervisor to join our team in Wilmington DE creating a positive and motivating work climate for our Case Manager team who serve clients coming out of prison and transitioning back into the community. The Case Manger Supervisor is an integral part of the whole residential program overseeing the team of Case Managers who work with our clients to develop transition plans, provide group counseling and work toward client discharge and aftercare services. The Case Manager supervisor will oversee staff in all areas of staff development, performance and policy, case management, and reporting data by thoughtfully assigning workload to challenge and grow individual skills. As the Case Manager Supervisor you will also interpret and review the Case Management data, create insightful and comprehensible reports and lead the facilitation of various groups or meetings.

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.
ESSENTIAL FUNCTIONS include but are not limited to

+

+ Supervise Case Manager staff, relating to both security and case management.

+ Oversee staff response to all shift problems and emergency incidents.

+ Review all client related paperwork, regarding content, timeliness and quality. Review all client files on a monthly basis for organization and content.

+ Monitor client compliance with treatment stipulations and recommend modifications to program director.

+ Monitor staff performance and provide regular feedback to program director on all staff.

+ Perform all duties and responsibilities of case manager, including carrying a caseload as required by program needs, as relates to counseling, case record management, intake assessment, discharge preparation, aftercare services, security, resource management and facility maintenance.

+ Assist program director in developing, leading and supervising client group meetings, program services and counseling sessions. Monitor and evaluate group activities on an ongoing basis.

+ Assist program director in training staff in areas of security procedures, client supervision, client paperwork.

+ Supervise the completion of urine collections, telephone spot checks and employment and home site visits of clients to verify and document client movement and record information.

+ Monitor staff compliance with all policies and procedures pertaining to the safety and security of clients, Agency property and the community.

+ Assist program director in setting agenda and participate in weekly staff meetings.

+ Participate in on call agency duty officer rotation as assigned.

+ Bachelors degree in a social science field and two years experience in case management or similar field. Education may be substituted with experience on a year for year basis.

+ One year experience in management and supervision of staff or three years of case management experience.

+ Excellent oral, written and interpersonal skills desired.

+ Ability to engage and develop collaborations with community agencies.

+ Previous assessment experience preferred

+ Experience with Microsoft Office

+ COVID19 vaccination required or a negative test prior to start

BENEFITS:

CSI offers:

+ Two (2) weeks' vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.

+ Sick time (7 days accrual basis), floating holiday time (4 days/year).

+ Medical and Dental plans.

+ Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.

+ 401(k) plan with automatic enrollment and a company match of 100% up to 4% of your contribution.

+ Tuition reimbursement after 1 year service.

+ Ongoing training.

CSI is an Equal Opportunity Employer M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionNow offering Daily Pay to our employees!

$5,000 Hiring Bonus!


Care Manager Supervisor



About your role:

The Care Management Supervisor is responsible for the successful provision of Tailored Care Management services to clients with complex behavioral health and healthcare needs. This position will supervise a team of no more than 8 Care Managers and indirectly supervise Care Manager Extenders. The Care Management Supervisor will partner with regional and state leaders to ensure the compliance with regulatory requirements and to meet or exceed established key performance indicators and desired client outcomes. This position will report to the State Clinical Director. Travel is required up to 20% of the time.


Do the following apply to you:

• If overseeing Behavioral Health (MH/SU) as population served:
  • Master’s Degree AND
  • 3 years of experience providing care management, case management, or care coordination to the population being served (MH/SU)
• If overseeing Individual & Developmental Disabilities (I/DD) as population served:
  • Bachelor’s Degree in a related field (health, psychology, sociology, social work, nursing, or another relevant human services area) AND
  • 5 years of experience providing care management, case management, or care coordination to complex individuals with I/DD
    OR
  • Master’s Degree in a related field (health, psychology, sociology, social work, nursing, or another relevant human services area) OR licensure as an RN AND
  • 3 years of experience providing care management, case management, or care coordination to complex individuals with I/DD
• If overseeing Behavioral Health (MH/SU) as population served:
  • Full or provisional licensure, certification or registration with the appropriate North Carolina board (LCSW, LCMHC, LCAS, LPA, LMFT, RN, etc. )
• If overseeing Individual & Developmental Disabilities (I/DD) as population served:
  • Meets requirements as a Qualified Professional per NC Administrative Code

Perks we offer:

• Competitive Salary
• Paid Vacation Days (1st year 10 days; increases with tenure)
• Paid Sick Days (Accrual per pay period)
• Paid Holidays
• Medical, Dental, Vision including a Health Savings Account or FSA
• Health, Dependent and Transportation Flexible Spending Accounts
• Basic and Optional Life Insurance for Employee, Spouse and/or Dependents
• 401K
• Mileage Reimbursement
• Perks @ Pathways - national discounts on shopping, travel and entertainment

If you're
#readytowork
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#readytohire
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Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.