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Case manager supervisor skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical case manager supervisor skills. We ranked the top skills for case manager supervisors based on the percentage of resumes they appeared on. For example, 20.2% of case manager supervisor resumes contained customer service as a skill. Continue reading to find out what skills a case manager supervisor needs to be successful in the workplace.

15 case manager supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how case manager supervisors use customer service:

Designed new processes and procedures to streamline administrative operations, facilitate customer service and improve accountability of incoming documents.
Performed similar management, personnel supervision, and customer services as mentioned previously for a locally-owned wholesale/retail operation.

2. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how case manager supervisors use safety procedures:

Facilitated professional and personal developmental training to include safety procedures.
Followed safety procedures while handling explosive materials.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how case manager supervisors use payroll:

Executed administrative tasks for departmental operations, including metric performance analysis, performance appraisals, disciplinary documentation, and payroll.
Maximized customer service & eliminated unnecessary payroll costs by scheduling on an hourly basis.

4. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how case manager supervisors use mental health:

Developed policy and procedure manuals for forensic mental health program and presented in public forums to educate other professionals.
Monitor a caseload of individuals who have been diagnosed with Intellectual Disabilities and/or Mental Health Disorders.

5. Substance Abuse

Here's how case manager supervisors use substance abuse:

Work effectively with interdisciplinary team of providers including PCP, substance abuse treatment, residential, hospital discharge planners to coordinate care
Case Manage services to developmentally delayed and TBI patients Provided Substance Abuse counseling and therapy services

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how case manager supervisors use community resources:

Assisted patients with filing for Social Security Disability and obtaining community resources.
Identified community resources for Foster Caregivers to assist with current child placements.

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7. Crisis Intervention

Here's how case manager supervisors use crisis intervention:

Facilitated continuing education of foster parents, weekly support group, crisis intervention, individual therapy and education.
Supervised daily chores, enforced rules of conduct and monitored client self-administration of medication and crisis intervention.

8. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how case manager supervisors use incident reports:

Shared all incident reports with appropriate external agencies when necessary and appropriate.
Collected and filed any documentation that corresponded with incident reports and grievances.

9. Corrective Action

Here's how case manager supervisors use corrective action:

Meet inventory control financial standards by staying under budget, proactively monitor expenses, identify variances and implement corrective actions.
Diagnosed fuel system and component malfunctions, recommended corrective actions and resolved problems using technical publications and analytic techniques.

10. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how case manager supervisors use direct supervision:

Provided ongoing direct supervision on difficult and media cases, ensuring the development of comprehensive individualized program plans.
Provided ongoing and direct supervision for 6 -12 case managers through support, staff development, training and performance appraisal.

11. Customer Complaints

Here's how case manager supervisors use customer complaints:

Face to face interaction with customers, alderman and regulatory agencies in the resolution of customer complaints concerning construction operations.
Provided initial contact, responding quickly and diplomatically to customer complaints to ensure superior service and satisfaction.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how case manager supervisors use pos:

Operated a POS system to itemize and complete an average of 2059 customer purchases.
Trained and Developed new associates on POS system and key sales tactics.

13. Medicaid

Here's how case manager supervisors use medicaid:

Assisted clients with obtaining entitlement benefits for example, attended re-certification hearings and provided advocacy at Medicaid and other HMO offices.
Prepared documentation to insure compliance with Regulatory, Medicare, Medicaid and commercial insurance guidelines.

14. Inventory Control

Here's how case manager supervisors use inventory control:

Team Building & Leadership Process Development/Implementation Turnaround Management strategies, Proven Inventory Control Cost control strategies.
Communicated with Inventory Control and Merchandising Departments to Headquarters to implement company procedures and vision.

15. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how case manager supervisors use human resources:

Identified areas of necessary involvement for human resources in business practices, recommended strategic internal partnerships.
Managed special projects related to human resources, operations and administration.

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List of case manager supervisor skills to add to your resume

The most important skills for a case manager supervisor resume and required skills for a case manager supervisor to have include:

Customer Service
Safety Procedures
Payroll
Mental Health
Substance Abuse
Community Resources
Crisis Intervention
Incident Reports
Corrective Action
Direct Supervision
Customer Complaints
POS

Medicaid
Inventory Control
Human Resources
Developmental Disabilities
Disciplinary Actions
Patient Care
Sales Floor
Management
Bank Deposits
CPR
Performance Evaluations
Leadership

Performance Reviews
Staff Training
Food Preparation
PowerPoint
Conflict Resolution
Sales Associates
Store Operations
Customer Relations
Cash Drawers
Inventory Management
Customer Issues
Cash Registers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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