What does a case manager supervisor do?
The job of case manager supervisors is to supervise case managers in clinical healthcare facilities or social work organizations. They usually work for organizations providing services for people with disabilities, the homeless, and other people in need. Their roles and responsibilities include maintaining client files, coordinating available services, and supporting and monitoring the case management staff's performance. To be a case manager supervisor, you should be compassionate, have a critical thinking mind, and leadership and communication skills. You also need to be able to adapt to every situation.
Case manager supervisor responsibilities
Here are examples of responsibilities from real case manager supervisor resumes:
- Design and implement case management/outreach and for manage Medicare and Medicaid products.
- Manage all issues utilizing a ticketing system, while monitoring outage events from start to resolution with consistent management notification.
- Instruct CPR refresher training for medical personnel.
- Lead client specific projects, create and update excel spreadsheets and PowerPoint presentations.
- Assist clients with obtaining entitlement benefits for example, attend re-certification hearings and provide advocacy at Medicaid and other HMO offices.
- Master skills necessary to troubleshoot and repair electrical and mechanical equipment to the component level, recognize as a technical expert.
- Direct inbound and outbound logistics operations, such as transportation or warehouse activities, safety performance, and logistics quality management.
- Provide PowerPoint presentations along with briefing support to management team during conferences and meetings.
- Facilitate vocational rehabilitation and relate community services.
Case manager supervisor skills and personality traits
We calculated that 20% of Case Manager Supervisors are proficient in Customer Service, Safety Procedures, and Payroll. They’re also known for soft skills such as Emotional skills, Interpersonal skills, and Organizational skills.
We break down the percentage of Case Manager Supervisors that have these skills listed on their resume here:
- Customer Service, 20%
Designed new processes and procedures to streamline administrative operations, facilitate customer service and improve accountability of incoming documents.
- Safety Procedures, 18%
Facilitated professional and personal developmental training to include safety procedures.
- Payroll, 8%
Executed administrative tasks for departmental operations, including metric performance analysis, performance appraisals, disciplinary documentation, and payroll.
- Mental Health, 7%
Developed policy and procedure manuals for forensic mental health program and presented in public forums to educate other professionals.
- Substance Abuse, 4%
Work effectively with interdisciplinary team of providers including PCP, substance abuse treatment, residential, hospital discharge planners to coordinate care
- Community Resources, 3%
Assisted patients with filing for Social Security Disability and obtaining community resources.
Most case manager supervisors use their skills in "customer service," "safety procedures," and "payroll" to do their jobs. You can find more detail on essential case manager supervisor responsibilities here:
Interpersonal skills. Many case manager supervisor duties rely on interpersonal skills. "social workers must be able to work with different groups of people," so a case manager supervisor will need this skill often in their role. This resume example is just one of many ways case manager supervisor responsibilities rely on interpersonal skills: "displayed excellent interpersonal skills in fast-paced, high-pressure environment. "
Organizational skills. case manager supervisors are also known for organizational skills, which are critical to their duties. You can see how this skill relates to case manager supervisor responsibilities, because "social workers must help and manage multiple clients, often assisting with their paperwork or documenting their treatment." A case manager supervisor resume example shows how organizational skills is used in the workplace: "core competencies that drive results leadership organizational expertise team building program management"
Compassion. case manager supervisor responsibilities often require "compassion." The duties that rely on this skill are shown by the fact that "social workers often work with people who are in stressful and difficult situations." This resume example shows what case manager supervisors do with compassion on a typical day: "handle customer complaints and concerns with compassionate resolution by telephone or email. "
Communication skills. A commonly-found skill in case manager supervisor job descriptions, "communication skills" is essential to what case manager supervisors do. Case manager supervisor responsibilities rely on this skill because "clients talk to social workers about challenges in their lives." You can also see how case manager supervisor duties rely on communication skills in this resume example: "facilitate on-going communication between case management staff, utilization management staff and contracted providers. "
Problem-solving skills. Another skill commonly found on case manager supervisor job descriptions is "problem-solving skills." It can come up quite often in case manager supervisor duties, since "social workers must analyze their clients’ complex situations and develop practical solutions." Here's an example from a resume of how this skill fits into day-to-day case manager supervisor responsibilities: "managed all issues utilizing a ticketing system, while monitoring outage events from start to resolution with consistent management notification. "
The three companies that hire the most case manager supervisors are:
- Ollie's Bargain Outlet23 case manager supervisors jobs
- Professional4 case manager supervisors jobs
- Lutheran Services Florida4 case manager supervisors jobs
Choose from 10+ customizable case manager supervisor resume templates
Build a professional case manager supervisor resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your case manager supervisor resume.
Compare different case manager supervisors
Case manager supervisor vs. Floor manager
A floor manager is responsible for supervising the general operations of a specific department in an organization. Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance. A floor manager will be in charge of checking inventories and report inadequate supplies, identifying business opportunities to increase the company's sales and profitability, developing strategic procedures to maintain customer satisfaction, and managing disputes from the customers and employees. A floor manager must have excellent leadership and communication skills to address specific concerns and process customers' requests as needed.
While similarities exist, there are also some differences between case manager supervisors and floor manager. For instance, case manager supervisor responsibilities require skills such as "safety procedures," "mental health," "substance abuse," and "community resources." Whereas a floor manager is skilled in "cleanliness," "pallets," "hr," and "flyers." This is part of what separates the two careers.
Floor managers tend to make the most money working in the telecommunication industry, where they earn an average salary of $44,098. In contrast, case manager supervisors make the biggest average salary, $64,323, in the non profits industry.floor managers tend to reach similar levels of education than case manager supervisors. In fact, floor managers are 5.0% less likely to graduate with a Master's Degree and 0.4% less likely to have a Doctoral Degree.Case manager supervisor vs. Stock manager
A stock manager works in warehouses, manufacturing units, or retail stores. They maintain product inventories through computer systems. They are also responsible for receiving and sending shipments. This position requires a degree in business.
Each career also uses different skills, according to real case manager supervisor resumes. While case manager supervisor responsibilities can utilize skills like "safety procedures," "payroll," "mental health," and "substance abuse," stock managers use skills like "loss prevention," "stock merchandise," "stock associates," and "back room."
Stock managers may earn a higher salary than case manager supervisors, but stock managers earn the most pay in the technology industry with an average salary of $119,088. On the other hand, case manager supervisors receive higher pay in the non profits industry, where they earn an average salary of $64,323.Average education levels between the two professions vary. Stock managers tend to reach lower levels of education than case manager supervisors. In fact, they're 6.7% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.Case manager supervisor vs. Shop manager
As the name entails, shop managers manage an establishment's day-to-day operations, ensuring it runs effectively and smoothly. Their responsibilities include making business strategies, developing promotional materials, and ensuring that sales teams are motivated. As the shop manager, you will also oversee the store's organizational and operational standards, undertake administrative tasks, and monitor inventory levels. The requirements to become a store manager include having a high school diploma, at least three years of work experience in the retail industry, and leadership skills.
The required skills of the two careers differ considerably. For example, case manager supervisors are more likely to have skills like "mental health," "substance abuse," "community resources," and "crisis intervention." But a shop manager is more likely to have skills like "taking care," "work ethic," "strong work ethic," and "excellent time management."
Shop managers make a very good living in the retail industry with an average annual salary of $38,171. On the other hand, case manager supervisors are paid the highest salary in the non profits industry, with average annual pay of $64,323.shop managers typically earn lower educational levels compared to case manager supervisors. Specifically, they're 5.2% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.Case manager supervisor vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Types of case manager supervisor
Updated January 8, 2025
