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Working as a Case Specialist

There is more than meets the eye when it comes to being a case specialist. For example, did you know that they make an average of $13.3 an hour? That's $27,658 a year!

Between 2018 and 2028, the career is expected to grow 13% and produce 52,200 job opportunities across the U.S.

What Does a Case Specialist Do

There are certain skills that many case specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed compassion, time-management skills and communication skills.

When it comes to the most important skills required to be a case specialist, we found that a lot of resumes listed 9.1% of case specialists included data entry, while 7.9% of resumes included phone calls, and 7.1% of resumes included management system. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the case specialist job title. But what industry to start with? Most case specialists actually find jobs in the insurance and health care industries.

How To Become a Case Specialist

If you're interested in becoming a case specialist, one of the first things to consider is how much education you need. We've determined that 40.8% of case specialists have a bachelor's degree. In terms of higher education levels, we found that 20.4% of case specialists have master's degrees. Even though most case specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a case specialist. When we researched the most common majors for a case specialist, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on case specialist resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a case specialist. In fact, many case specialist jobs require experience in a role such as customer service representative. Meanwhile, many case specialists also have previous career experience in roles such as administrative assistant or internship.

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Average Salary$27,658
Job Growth Rate13%

Case Specialist Career Paths

Top Careers Before Case Specialist

Top Careers After Case Specialist

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Average Salary for a Case Specialist

Case Specialists in America make an average salary of $27,658 per year or $13 per hour. The top 10 percent makes over $36,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$27,658

Best Paying Cities

City
Average Salary
San Francisco, CA
Salary Range52k - 87k$68k$67,572
Chicago, IL
Salary Range31k - 43k$37k$36,559
San Antonio, TX
Salary Range27k - 45k$35k$35,283
Phoenix, AZ
Salary Range27k - 43k$34k$34,430
West Des Moines, IA
Salary Range29k - 39k$34k$34,296
Philadelphia, PA
Salary Range26k - 41k$33k$33,435
$19k
$87k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Medical Case Specialist
Medical Case Specialist
Aerotek
Aerotek
01/29/2021
01/29/2021
$31,30501/29/2021
$31,305
Exec Office Case Specialist 1
Exec Office Case Specialist 1
Wells Fargo
Wells Fargo
01/28/2021
01/28/2021
$37,40001/28/2021
$37,400
Medical Case Specialist I
Medical Case Specialist I
Aerotek
Aerotek
01/26/2021
01/26/2021
$31,30501/26/2021
$31,305
Case Specialist, SR Immigration (Bilingual Spanish)
Case Specialist, SR Immigration (Bilingual Spanish)
Geo Group Inc.
Geo Group Inc.
12/23/2020
12/23/2020
$40,32112/23/2020
$40,321
Medical Case Specialist I
Medical Case Specialist I
Aerotek
Aerotek
11/24/2020
11/24/2020
$27,13111/24/2020
$27,131
See More Recent Salaries

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Case Specialist Demographics

Gender

female

67.7 %

male

26.1 %

unknown

6.1 %

Ethnicity

White

54.7 %

Hispanic or Latino

23.5 %

Black or African American

11.0 %

Foreign Languages Spoken

Spanish

67.0 %

French

5.8 %

Portuguese

3.9 %
See More Demographics

Case Specialist Education

Majors

Business
19.9 %

Degrees

Bachelors

40.8 %

Masters

20.4 %

Associate

14.4 %

Top Colleges for Case Specialists

1. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. California State University - Dominguez Hills

Carson, CA • Public

In-State Tuition
$6,942
Enrollment
13,871

4. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

5. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

6. California State University - Long Beach

Long Beach, CA • Public

In-State Tuition
$6,798
Enrollment
31,503

7. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

8. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108

9. University of Maryland - College Park

College Park, MD • Public

In-State Tuition
$10,595
Enrollment
30,184

10. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Case Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.1% of case specialists listed data entry on their resume, but soft skills such as compassion and time-management skills are important as well.

  • Data Entry, 9.1%
  • Phone Calls, 7.9%
  • Management System, 7.1%
  • Appropriate Personnel, 6.0%
  • Routine Information, 5.4%
  • Other Skills, 64.5%
  • See All Case Specialist Skills

Best States For a Case Specialist

Some places are better than others when it comes to starting a career as a case specialist. The best states for people in this position are California, Washington, Oregon, and Nevada. Case specialists make the most in California with an average salary of $59,281. Whereas in Washington and Oregon, they would average $55,333 and $44,947, respectively. While case specialists would only make an average of $44,078 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Case Specialist Jobs:
122
Highest 10% Earn:
$68,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Idaho

Total Case Specialist Jobs:
80
Highest 10% Earn:
$52,000
Location Quotient:
1.57
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Case Specialist Jobs:
37
Highest 10% Earn:
$50,000
Location Quotient:
1.56
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Case Specialist Employers

1. MetLife
4.8
Avg. Salary: 
$39,250
Case Specialists Hired: 
83+
2. Amerigroup
3.9
Avg. Salary: 
$45,161
Case Specialists Hired: 
76+
3. BI
4.0
Avg. Salary: 
$33,904
Case Specialists Hired: 
58+
4. Careworks
4.1
Avg. Salary: 
$64,221
Case Specialists Hired: 
45+
5. Hillcrest Educational Centers
3.5
Avg. Salary: 
$31,777
Case Specialists Hired: 
38+
6. Starting Point
4.3
Avg. Salary: 
$31,379
Case Specialists Hired: 
35+

Case Specialist Videos

Updated October 2, 2020