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Become A Case Specialist

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Working As A Case Specialist

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $27,645

    Average Salary

What Does A Case Specialist Do At Metlife

* Administer Family & Medical Leave Act standalone claims.
* Adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures.
* Handle intake calls for FMLA claims and other leaves.
* Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems.
* Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision.
* Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
* Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
* Performs other related duties as assigned or required

What Does A Case Specialist Do At QTC Management

* Responsible for satisfactory completion of training program for Case Specialist Trainee
* Answer phones from automated call distribution system
* Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran’s Administration
* Verify appropriate CPT and CLIN codes are assigned to each case
* Communicate directly with claimants and providers
* Obtain medical history for specific conditions
* Determine appropriate examinations, tests and specialists required for each case
* Schedule appointments for examinees including follow-up appointments and rescheduled appointments
* Ensure all examinees and providers receive necessary documentation
* Confirm consultative reports and diagnostic test results are received in a timely manner
* Meet or exceed contract timeliness guidelines in both the scheduling and case management systems
* Other projects and duties as assigned

What Does A Case Specialist Do At Medtronic

* RESPONSIBILITIES** may include the following.
* Other duties may be assigned.
* Acquires and maintains current knowledge of perioperative surgical technology practice and hospital policies and procedures.
* Demonstrates competence in assisting with surgical procedures and acts as a cohesive member of the operating room work team and demonstrates appropriate interactions with all hospital service providers.
* Demonstrates comprehensive knowledge of surgical procedures, instrumentation, and equipment and implements interventions based on the plan of care as developed by the surgeon and as appropriate to the type of surgical procedure.
* Perform the assembly and preparation of sets/kits for surgery including Quality Control audits of sets/kits,
* Perform maintenance of instrumentation and equipment and assembles and checks equipment and supplies pre-operatively and communicates needs to circulator prior to bringing patient in room.
* Assists in maintenance and care of surgical instrumentation and troubleshoots equipment according to standard procedure.
* Pulls hospital consignment sets from shelf.
* Moves loaner sets from hospital receiving dock to Central Sterile.
* Checks in sets and extras at Central Sterile.
* Verify properly cleaned/sterile surgical sets/kits.
* Sets up trays with inventory that will most likely be used.
* Provide intra-operative clinical product support.
* Responds to clinical product issues as they arise during surgery.
* Documents implant use from surgery.
* Ensures that 100% of received inventory and returned inventory matches with shipping documents
* Reconciles inventory/usage as well as missing inventory.
* Collects products and delivers to Central Sterile.
* Obtains purchase order number for the hospital and invoices the customer

What Does A Case Specialist Do At Firelands Regional Medical Center

* Completes the Coordinator Functions as required by OOD and the VRP3 Recovery to Work contract as follows:
* Conducts interview with client to assess vocational needs (i.e., gathers information regarding client’s disability, functional limitation, work history, social history, educational
* background & special interests) & prepares detailed report of interview.
* Obtains medical/psychological information to make a recommendation regarding consumer eligibility for VR services.
* Secures the necessary diagnostic assessment documentation to identify functional limitations to employment and make recommendation regarding the eligibility and order of selection
* decision.
* Consults with other professionals regarding consumer needs/issues.
* Counsels eligible consumers toward increased functioning and mutually agreeable vocational goals based on assessment of interest, values, capabilities and vocational handicap.
* Prepares a comprehensive assessment incorporation consumer informed choice, medical/psychological information and outcomes from vocational rehabilitation assessments to determine
* appropriate vocational rehabilitation goals.
* Counsels clients on personal problem, career planning & emotional effects of disability & develops individualized plan of services for each client, orders rehabilitation services
* authorizes their purchase.
* Develops for those who are eligible a comprehensive individual written vocational rehabilitation program (IPE).
* Plan is approved of by OOD Liaison Counselor.
* Initiates the vocational rehabilitation program via the OOD case management system and monitors ongoing vocational rehabilitation process.
* Monitors client’s progress via review of progress reports, meetings & telephone contacts & identifies service plan amendments or need for additional services.
* Coordinates vocational rehabilitation services which may include medical/mental health restoration services, job seeking skills training, job search and job coaching services.
* Utilizes community resources when available to assist in the vocational rehabilitation process for eligible consumers.
* Adheres to consumer confidentiality throughout the vocational rehabilitation process.
* Maintains case records according to OOD policy, federal and state regulations.
* Documents individual progress in OOD case management system.
* Appropriately conducts case closure as required by individual consumer needs and OOD policies.
* Ensures timely completion of case coordination service documentation:
* Completes authorizations for services on a monthly basis to ensure no disruption in the provision of VR services to eligible
* consumers.
* Reviews and approves reports/bills submitted by Vendors for prompt payment.
* Completes monthly time sheet documenting case coordination work by the 10th of each month for the previous month.
* Completes all other documentation within established timeframes.
* Takes ownership for consumer satisfaction by:
* Returning phone calls in a timely manner, with appropriate authorization.
* Scheduling all new referrals within one week of request to initiate the VR eligibility process.
* Actively addressing/resolving concerns as they are reported, utilizing supervisory involvement as needed.
* Ensuring that knowledge and practice is consistent with current information on treating culturally diverse individuals.
* Providing consumer satisfaction surveys to consumers at the time the Individualized Plan for Employment (IPE) is developed
* as well as at case closure for all consumers.
* Regularly demonstrates the ability to serve mentally ill patients of all ages and of all cultural backgrounds in the routine
* performance of duties.
* OTHER TASKS, DUTIES AND RESPONSIBILITIES
* Attends all staff, supervisory and community meetings as required.
* Dresses professionally and maintains a professional demeanor with staff, consumers, and community.
* Participates in department performance improvement activities as assigned and attends required training.
* Demonstrates service excellence and ACE in the performance of all responsibilities.
* Completes educational requirements and monthly competencies as assigned.
* Performs other duties as assigned.
* KNOWLEDGE

What Does A Case Specialist Do At Massachusetts Trial Court

* Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.
* This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures.
* May use specialized communication skills in performing these duties;
* Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system;
* Retrieves criminal records, enters initial data, and updates records and orders in various automated systems;
* Requests information from other agencies, departments, and or courts;
* Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries;
* Prepares lists and other standard documents, and sends out notices to parties and attorneys;
* Verifies daily list with the Clerk
* Magistrate's office;
* Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures.
* Pulls folders for court sessions;
* Receives, date stamps, sorts, and distributes incoming mail.
* Processes outgoing mail;
* Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts;
* Maintains statistical data concerning case processing activities; and
* Performs related duties as required.
* Probation Case Specialist II Additional Duties:
* Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.
* This includes providing information of a more specialized and or detailed nature.
* May use specialized communication skills in performing these duties;
* Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor;
* Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required.
* Also collects supporting documentation as necessary;
* Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required;
* Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required;
* Performs all of the duties of the lower level within this series as required.
* Probation Case Specialist III Additional Duties:
* Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.
* This includes responding to unusual or complicated requests for information.
* May use specialized communication skills in performing these duties;
* Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies;
* Compares data in various automated systems in order to determine status and to ensure accuracy of information.
* Resolves discrepancies as needed;
* Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor;
* Maintains a data base on individuals referred to community service and other court programs and provides periodic reports;
* Assists in the training of new employees and in the ongoing training of other employees.
* Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required;
* Assists in special projects as assigned by a supervisor;
* May provide occasional assistance to courtroom personnel;
* Performs all of the duties of the lower levels within this series as required;
* Probation Case Specialist IV Additional Duties:
* Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.
* Capable of handling the most unusual and complicated inquiries within established guidelines.
* May use specialized communication skills in performing these duties;
* Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems;
* Compiles statistical information on probation activities and prepares periodic reports;
* Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures;
* Assists in researching open cases to determine their status and to determine further action to be taken;
* Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files;
* Identifies persons who are behind in payments, researches payment histories, determines further actions to be taken, and maintains appropriate files;
* Provides assistance to staff in the use of word processing and other software applications;
* May provide regular assistance and coordination to personnel assigned to the courtroom;
* May serve as a back-up to a higher level series;
* Performs all of the duties of the lower levels within this series as required.
* These are the minimum requirements necessary to apply for a position of Probation Case Specialist

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How To Become A Case Specialist

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Case Specialist jobs

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Case Specialist Demographics

Gender

  • Female

    73.9%
  • Male

    23.2%
  • Unknown

    3.0%

Ethnicity

  • White

    75.0%
  • Hispanic or Latino

    15.2%
  • Asian

    7.0%
  • Unknown

    1.8%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    67.2%
  • Portuguese

    3.3%
  • Chinese

    3.3%
  • Japanese

    3.3%
  • French

    3.3%
  • Mandarin

    3.3%
  • Italian

    3.3%
  • Bulgarian

    1.6%
  • German

    1.6%
  • Bosnian

    1.6%
  • Cantonese

    1.6%
  • Macedonian

    1.6%
  • Arabic

    1.6%
  • Thai

    1.6%
  • Hmong

    1.6%
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Real Case Specialist Salaries

Job Title Company Location Start Date Salary
PV Case Specialist Corporate Brokers, LLC Montville, NJ Sep 11, 2013 $67,640
Care Case Specialist Angel City Family Care Services Cerritos, CA Apr 01, 2010 $60,502 -
$29
Care Case Specialist Angel City Family Care Services Cerritos, CA Oct 01, 2010 $60,502 -
$29
Care Case Specialist Angel City Family Care Services Cerritos, CA Dec 20, 2009 $60,502 -
$29
Behavior Intervention Development Case Specialist Intercare Therapy, Inc. Los Angeles, CA Sep 03, 2015 $52,175
Case Specialist Intercare Therapy, Inc. Hayward, CA Sep 03, 2015 $52,000
Case Specialist-Asia Growing Generations LLC Los Angeles, CA May 15, 2015 $50,000
Case Specialist Growing Generations LLC Los Angeles, CA May 15, 2015 $50,000
EB-5 Case Specialist Wolfsdorf Rosenthal LLP Santa Monica, CA Sep 10, 2014 $45,739
Case Specialist Intercare Therapy, Inc. Los Angeles, CA Oct 01, 2015 $38,000
Case Specialist Center of Juvenile and Criminal Justice San Francisco, CA Jul 01, 2010 $35,300
Case Specialist Road To Responsibility, Inc. Hingham, MA Dec 01, 2014 $35,000
Case Specialist Hillcrest Educational Centers, Inc. Pittsfield, MA Mar 01, 2011 $30,450
Case Specialist Road To Responsibility, Inc. Marshfield, MA Feb 10, 2016 $30,303
Case Specialist Road To Responsibility, Inc. Hanover, MA Jan 03, 2016 $28,000
Case Specialist Road To Responsibility, Inc. Scituate, MA Jan 15, 2016 $28,000
Case Specialist Road To Responsibility, Inc. Marshfield, MA Oct 01, 2015 $28,000
Case Specialist Road To Responsibility, Inc. Abington, MA Jan 01, 2013 $27,851
Case Specialist Road To Responsibility, Inc. Marshfield, MA Apr 15, 2014 $27,789
Case Specialist Road To Responsibility, Inc. Marshfield, MA Apr 27, 2015 $27,082
Case Specialist Road To Responsibility, Inc. Marshfield, MA Dec 01, 2014 $27,082
Case Specialist Road To Responsibility, Inc. Hingham, MA Apr 01, 2013 $27,000
Case Specialist Road To Responsibility, Inc. Hanover, MA Apr 01, 2013 $27,000
Rehabilitation Counselor/Case Specialist Road To Responsibilty, Inc. Hingham, MA Nov 20, 2015 $26,936
Case Specialist Road To Responsibility, Inc. Marshfield, MA Jan 01, 2016 $26,500
Case Specialist Road To Responsibility, Inc. Hanover, MA Jan 01, 2016 $26,500

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Top Skills for A Case Specialist

ChildSupportDisabilityClaimsFinancialDataEntryProgramParticipantsCommunityResourcesIRSMedicaidPhoneCallsMedicalHistoryLawEnforcementPersonnelIsapProgramShort-TermDisabilityIndividualServicePlansTreatmentPlansMentalHealthWorkerCourtOrdersLifeInsuranceCrisisIntervention

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Top Case Specialist Skills

  1. Child Support
  2. Disability Claims
  3. Financial
You can check out examples of real life uses of top skills on resumes here:
  • Research cases for significant changes in custody, income, and other life changing circumstances that may affect Child Support payments.
  • Review of medical information to assist in evaluating disability claims.
  • Solicited financial and tax information from clients as needed.
  • Perform all other office duties; data entry, filing, and answering phones, and keep proper maintenance for a caseload
  • Develop and maintain accurate and complete case files for all program participants.

Top Case Specialist Employers

Case Specialist Videos

A Day in the Life- Social Worker

How to Negotiate Salary for Your Job Offer

Case Manager, Career Video from drkit.org

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