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Become A Case Specialist

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Working As A Case Specialist

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $43,000

    Average Salary

What Does A Case Specialist Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Case Specialist

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Case Specialist Career Paths

Case Specialist
Benefit Specialist Human Resources Generalist Office Manager
Practice Manager
9 Yearsyrs
Benefit Specialist Human Resources Manager Owner
Co-Owner
6 Yearsyrs
Benefit Specialist Office Manager
Case Manager
5 Yearsyrs
Team Leader Account Manager Business Development Manager
Business Development Director
11 Yearsyrs
Team Leader Manager Office Manager
Business Office Manager
7 Yearsyrs
Team Leader Case Manager Registered Nurse Case Manager
Nursing Director
9 Yearsyrs
Program Coordinator Consultant Manager
Assistant Vice President
7 Yearsyrs
Program Coordinator Consultant Case Manager
Director Of Social Services
6 Yearsyrs
Program Coordinator Therapist Case Manager
Senior Case Manager
5 Yearsyrs
Paralegal Executive Assistant Account Manager
Client Services Manager
7 Yearsyrs
Paralegal Specialist Therapist
Clinical Case Manager
6 Yearsyrs
Paralegal Executive Assistant Program Manager
Clinical Director
9 Yearsyrs
Account Executive Supervisor Clinical Supervisor
Clinical Manager
8 Yearsyrs
Account Executive Supervisor Unit Manager
Nurse Manager
9 Yearsyrs
Account Executive Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Executive Assistant Administrator Registered Nurse Case Manager
Patient Care Manager
5 Yearsyrs
Analyst Investigator Therapist
Family Case Manager
5 Yearsyrs
Analyst Investigator Clinician
Social Work Case Manager
6 Yearsyrs
Support Specialist Administrator Registered Nurse Case Manager
Medical Case Manager
8 Yearsyrs
Support Specialist Lead Teacher House Manager
Housing Case Manager
5 Yearsyrs
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Average Length of Employment
Case Specialist 3.0 years
Case Coordinator 2.5 years
Living Specialist 2.4 years
Case Worker 2.4 years
Intake Coordinator 2.2 years
Case Aide 2.1 years
Intake Specialist 1.9 years
Top Careers Before Case Specialist
Internship 9.7%
Cashier 5.0%
Supervisor 3.3%
Specialist 3.2%
Counselor 3.1%
Clerk 2.5%
Volunteer 2.5%
Secretary 2.1%
Top Careers After Case Specialist
Case Manager 12.3%
Specialist 5.7%
Manager 4.6%
Supervisor 3.8%
Cashier 3.7%
Counselor 3.3%
Analyst 2.9%
Internship 2.9%

Do you work as a Case Specialist?

Case Specialist Demographics

Gender

Female

65.1%

Male

22.2%

Unknown

12.8%
Ethnicity

White

59.7%

Hispanic or Latino

18.3%

Black or African American

11.2%

Asian

7.2%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

67.0%

French

5.8%

Portuguese

3.9%

Cantonese

3.9%

Chinese

2.9%

Mandarin

2.9%

German

1.9%

Japanese

1.9%

Arabic

1.9%

Italian

1.9%

Russian

1.0%

Bulgarian

1.0%

Bosnian

1.0%

Macedonian

1.0%

Thai

1.0%

Hmong

1.0%
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Case Specialist Education

Schools

University of Phoenix

26.3%

Trident Technical College

8.5%

Arizona State University

5.7%

Strayer University

5.7%

Webster University

4.5%

Kaplan University

4.5%

American InterContinental University

4.0%

Southern New Hampshire University

3.6%

University of Cincinnati

3.2%

Ashford University

3.2%

University of Maryland - College Park

3.2%

Ohio State University

3.2%

Eastern Kentucky University

3.2%

California State University - Northridge

3.2%

Mohawk Valley Community College

3.2%

Capella University

3.2%

California State University - East Bay

2.8%

Miami Dade College

2.8%

Johnson & Wales University

2.8%

Loyola University of Chicago

2.8%
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Majors

Business

21.5%

Criminal Justice

11.8%

Psychology

9.6%

Social Work

8.4%

Health Care Administration

7.3%

Nursing

5.2%

Human Resources Management

3.3%

Law

3.2%

Sociology

3.1%

Management

3.0%

Communication

2.8%

Legal Support Services

2.8%

Accounting

2.8%

Medical Assisting Services

2.4%

Liberal Arts

2.2%

Human Services

2.2%

English

2.1%

Counseling Psychology

2.1%

Education

2.0%

Political Science

2.0%
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Degrees

Bachelors

38.8%

Masters

20.6%

Other

19.9%

Associate

11.1%

Certificate

4.8%

Doctorate

2.5%

Diploma

1.6%

License

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$43,000
View Detailed Salary Report
$26,000
Min 10%
$43,000
Median 50%
$43,000
Median 50%
$43,000
Median 50%
$43,000
Median 50%
$43,000
Median 50%
$43,000
Median 50%
$43,000
Median 50%
$70,000
Max 90%
Best Paying Company
QTC Management
Highest Paying City
San Francisco, CA
Highest Paying State
Indiana
Avg Experience Level
2.7 years
How much does a Case Specialist make at top companies?
The national average salary for a Case Specialist in the United States is $43,505 per year or $21 per hour. Those in the bottom 10 percent make under $26,000 a year, and the top 10 percent make over $70,000.

Real Case Specialist Salaries

Job Title Company Location Start Date Salary
PV Case Specialist Corporate Brokers, LLC Montville, NJ Sep 11, 2013 $67,640
Care Case Specialist Angel City Family Care Services Cerritos, CA Apr 01, 2010 $60,502 -
$29
Care Case Specialist Angel City Family Care Services Cerritos, CA Oct 01, 2010 $60,502 -
$29
Care Case Specialist Angel City Family Care Services Cerritos, CA Dec 20, 2009 $60,502 -
$29
Behavior Intervention Development Case Specialist Intercare Therapy, Inc. Los Angeles, CA Sep 03, 2015 $52,175
Case Specialist Intercare Therapy, Inc. Hayward, CA Sep 03, 2015 $52,000
Case Specialist-Asia Growing Generations LLC Los Angeles, CA May 15, 2015 $50,000
Case Specialist Growing Generations LLC Los Angeles, CA May 15, 2015 $50,000
EB-5 Case Specialist Wolfsdorf Rosenthal LLP Santa Monica, CA Sep 10, 2014 $45,739
Case Specialist Intercare Therapy, Inc. Los Angeles, CA Oct 01, 2015 $38,000
Case Specialist Center of Juvenile and Criminal Justice San Francisco, CA Jul 01, 2010 $35,300
Case Specialist Road To Responsibility, Inc. Hingham, MA Dec 01, 2014 $35,000
Case Speciialist Road To Responsibility, Inc. Hingham, MA Jan 04, 2016 $32,244
Case Specialist Hillcrest Educational Centers, Inc. Pittsfield, MA Mar 01, 2011 $30,450
Case Specialist Road To Responsibility, Inc. Marshfield, MA Feb 10, 2016 $30,303
Case Specialist Road To Responsibility, Inc. Hanover, MA Jan 03, 2016 $28,000
Case Specialist Road To Responsibility, Inc. Scituate, MA Jan 15, 2016 $28,000
Case Specialist Road To Responsibility, Inc. Marshfield, MA Oct 01, 2015 $28,000
Case Specialist Road To Responsibility, Inc. Abington, MA Jan 01, 2013 $27,851
Case Specialist Hillcrest Educational Centers, Inc. Great Barrington, MA May 01, 2013 $27,456
Case Specialist Hillcrest Educational Centers, Inc. Lenox, MA Nov 01, 2012 $27,456
Case Specialist Hillcrest Educational Centers, Inc. Lenox, MA Jun 25, 2012 $27,456
Case Specialist Hillcrest Educational Centers, Inc. Lenox, MA May 01, 2012 $27,456
Case Specialist Hillcrest Educational Centers, Inc. Lenox, MA Jul 15, 2012 $27,456
Case Specialist Hillcrest Educational Centers, Inc. Pittsfield, MA Jul 31, 2013 $27,456
Case Specialist Hillcrest Educational Centers, Inc. Pittsfield, MA Jun 05, 2013 $27,456
Case Specialist Hillcrest Educational Centers, Inc. Great Barrington, MA Jul 01, 2013 $27,456

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Top Skills for A Case Specialist

  1. Child Support Cases
  2. Medical Records
  3. Court Hearings
You can check out examples of real life uses of top skills on resumes here:
  • Opened and reviewed child support cases; deciphered divorce decrees; foster care orders; legal guardianship papers and general orders.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Provided attorneys and court specialists with compliance reviews of noncustodial participation in program for court hearings.
  • Completed data entry for high and low profile cases, filed and distributed and completed proper destruction of all civil cases.
  • Provide monthly phone calls to each student's parent(s), in order to discuss progress.

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Top 10 Best States for Case Specialists

  1. Alaska
  2. Nevada
  3. District of Columbia
  4. North Dakota
  5. Oregon
  6. Pennsylvania
  7. Idaho
  8. Rhode Island
  9. Connecticut
  10. Texas
  • (37 jobs)
  • (122 jobs)
  • (148 jobs)
  • (42 jobs)
  • (183 jobs)
  • (674 jobs)
  • (80 jobs)
  • (58 jobs)
  • (144 jobs)
  • (903 jobs)

Top Case Specialist Employers

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Jobs From Top Case Specialist Employers

Case Specialist Videos

A Day in the Life- Social Worker

How to Negotiate Salary for Your Job Offer

Case Manager, Career Video from drkit.org

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