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Case specialist work from home jobs - 773 jobs

  • Logistics Case Specialist (Tempe, AZ)

    Aston Carter 3.7company rating

    Remote job

    As a Transportation Specialist, you will manage various processes, such as processing repair claims and escalating containers on customs holds. Communication with carriers will be primarily through the auditing platform, requiring minimal phone support. Excel skills are crucial for success in this role, making this an excellent opportunity to advance your career with a successful company. Responsibilities + Manage repair claims and escalate containers on customs holds. + Communicate with internal and external stakeholders on customs-related issues via email. + Create reports and communicate findings to other teams within the organization. + Leverage multiple data sources and cross-reference information to make informed decisions. + Handle approximately 50 cases daily and follow up accordingly. + Engage in project and process improvement work after onboarding. Essential Skills + Proficiency in Microsoft Excel, including SUM, average formulas, pivot tables, and VLOOKUP. + Strong stakeholder management skills. + Ability to analyze data effectively. + Experience in transportation and freight management. Additional Skills & Qualifications + Experience in logistics operations or administrative roles involving stakeholder interaction. + Familiarity with leadership principles, such as ownership. + Minimum of 2+ years of work experience. Work Environment The team currently works in person on Monday, Tuesday, Thursday, and Friday, with remote work on Wednesday. This arrangement may change as needed. The role requires minimal phone support, focusing primarily on email communication Job Type & Location This is a Contract position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Jan 28, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
    $20-20 hourly 6d ago
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  • US SaaS Commercial Counsel & Privacy Lead

    Incident.Io

    Remote job

    A leading AI incident response platform is seeking a qualified lawyer as their first legal hire in the US. This role involves providing strategic legal support to sales teams, managing SaaS agreements, and navigating data protection issues. Applicants should have a strong background in commercial contracts and thrive in a fast-paced environment. The company offers a competitive salary, generous benefits, and the opportunity to shape their legal function as they scale. Remote working options are available. #J-18808-Ljbffr
    $136k-281k yearly est. 3d ago
  • Lead Counsel, Middle East & North Africa

    Trellis Group 3.7company rating

    Remote job

    We are seeking experienced attorneys to support a global F500 automobile manufacturer company near Detroit. This role offers a fantastic opportunity to gain hands‑on experience for a highly well‑known and respected corporation. Responsibilities Support business leaders on cross‑border transactions, organizational changes, third‑party arrangements, and a variety of commercial agreements used across the region. Provide guidance on privacy, data governance, and information‑handling practices, including the review of internal and external notices, data‑related obligations, and incident‑response requirements. Partner with compliance and operational teams to navigate regulatory frameworks, assess legal risk, and ensure adherence to applicable regional laws, including those relating to consumer protections, competition, and product‑related requirements. Support the development and implementation of policies and procedures to ensure consistent, compliant, and efficient clinical operations. Minimum Qualifications Licensed attorney in good standing with 10+ years of experience and working knowledge of privacy and data protection requirements applicable in regional markets. Background in corporate and commercial law with experience supporting businesses operating across the Middle East and North Africa; experience in the GCC is highly valued. Strong negotiation, communication, and advisory skills, with the ability to manage diverse stakeholders and balance multiple priorities. Fluency in English and Arabic is strongly preferred. Compensation, Benefits & Location This role offers a range of competitive compensation starting at $200,000 and a highly competitive benefits package in the alternative legal services marketplace that includes health benefits, 401(k) and more. Axiomites also get access to professional development resources and learning and development programs. Axiomites predominantly work remotely, with the exception that some clients require on‑site presence. Axiom is the global leader in high‑caliber, on‑demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today's business landscape with best‑in‑breed alternative legal services. Axiom is a leader in diversity, inclusion, and social engagement. Diversity is core to our values and we are proud to be an equal opportunity employer. We are proud to be named a best place to work for LGBTQ+ Equality, earning top marks in the 2021 Corporate Equality Index for the second consecutive year. Axiom's legal department is Mansfield certified and is committed to considering at least 50 % diverse candidates for leadership roles and outside counsel representation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Learn more about working at Axiom. Equal Opportunity Employer Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender reassignment, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment. Accommodation for Individuals with Disabilities Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in each stage of the recruitment process. To request an accommodation to complete the application form, please contact us at ********************* and include “Applicant Accommodation” in the subject line. Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full privacy notice is available at **************************************** Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work. By submitting an application, you acknowledge that all information contained therein, and provided at any part of the application process, is correct and accurate to the best of your knowledge. #J-18808-Ljbffr
    $200k yearly 5d ago
  • Remote Lead Counsel

    Jobgether

    Remote job

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a General Counsel - REMOTE. This pivotal role will greatly influence the legal framework guiding our operations, encompassing a diverse array of legal topics relevant to a fast-growing Travel and Fintech environment. As a leader in the legal function, you will have the opportunity to work closely with internal and external partners while managing a team of exceptional attorneys. Your contributions will shape the strategic legal direction of the business, ensuring compliance and protecting the organization's interests in an evolving marketplace. The ideal candidate will embrace a dynamic work environment where opportunities for growth and learning are abundant. Accountabilities Serve as a key member of the Leadership Team by providing strategic legal advice on corporate governance, commercial contracts, and data privacy. Develop the internal legal function by creating a roadmap for team growth and efficient legal operations. Manage and negotiate commercial contracts across the organization while maintaining high standards. Improve legal forms, processes, and systems for enhanced effectiveness. Provide ongoing legal guidance to management and staff on various matters. Select and manage relationships with external counsels as needed. Deliver training and presentations on legal and compliance issues to various stakeholders. Mentor and grow legal teams reporting to you. Adapt and engage in various tasks as needed due to the nature of a small team. Requirements 10+ years of legal practice, combining both law firm and in-house experiences. J.D. from an accredited institution with bar admission in California or New York. Experience in a national law firm and familiarity with the technology industry. Previous General Counsel experience preferred; compelling candidates with Deputy General Counsel backgrounds are also encouraged. Demonstrated ability to build and lead teams in fast-paced growth environments. Record of delivering positive outcomes through team management. Advanced knowledge in trademark, copyright, advertising, and data privacy issues. Quick learner capable of leading teams effectively under growth conditions. Excellent communication and project management skills. Proven ability to foster collaborative relationships with internal partners. Valid membership in a state bar. Benefits Remote-First Flexibility: Work from anywhere and choose your hours for optimal productivity. Unlimited PTO: Enjoy unlimited paid time off and company-wide recharge days. Everyday Perks: Weekly credits for meals and travel discounts for personal use. Family-Friendly Benefits: Generous parental leave and a flexible return-to-work plan. Comprehensive Compensation: Competitive salary and equity options available from day one. Investing in You: Access to wellness budgets, personal development funds, and learning resources for team growth. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 #J-18808-Ljbffr
    $106k-182k yearly est. 5d ago
  • Licensed Professional Counselor

    Betterhelp 3.5company rating

    Remote job

    Private practice with no doors and no overhead. BetterHelp is one of the world's largest online therapy platforms for mental health professionals who want to focus on client care - not admin or overhead. You provide the expertise. We handle the rest. Why Join BetterHelp Competitive hourly compensation. $650 Health Benefit Stipend: Eligibility for the Health Benefit Stipend requires a continuous commitment of 30 hours a week No insurance headaches. No clawbacks. No payment delays. We handle everything - you get paid weekly for every session. Ai documentation. Increase Caseloads: 70% of clients use insurance, helping you build and sustain a strong caseload. $500 first client bonus* - Earn when you see your first insurance client within 30 days of applying. $2,000 first month bonus* - Providers licensed in NY, VA, MD, DC, can earn an additional $2k in their first month. Additional Benefits Work from the comfort of home (fully remote) Flexible schedule - you set your own hours. Free access to 390+ CEU courses Free BetterHelp membership for self-care Insurance + cash-pay clients available Additional bonuses & incentives for high performers Zero overhead: No fees are collected from the therapist, ever. Autonomy over clinical decisions Access and connect with our community of over 30,000 therapists We're Looking For LCSW, LPC, LMFT, LMHC, Licensed Professional Counselor, or Psychologist / PsyD Experienced Mental Health Therapist or Counselor with a passion for helping adults, couples, or teens. Requirements: 3+ years of mental health counseling experience Master's or Doctorate in Counseling, Psychology, Social Work, or Marriage & Family Therapy Fully independent license (LCSW, LPC, LMFT, LMHC, etc.) and can provide therapy without supervision. U.S. residency, private workspace, reliable internet, and liability insurance A private and professional environment for conducting sessions. Excellent written communication. Must have professional liability insurance. Reliable Internet connection. Currently residing in the US. NOTE: Unfortunately, if you are an intern or if you require supervision to provide therapy services, you cannot be a provider on BetterHelp at this time. Also, we are unable to accept substance abuse counselors, school counselors, registered nurses, career counselors, Christian counselors, and business coaches (unless they have an additional license as a mental health counselor). Experience counseling adults, couples, and/or teens. *The use of the word “bonus” refers to an incentive provided to independent contractors. It does not imply an employment relationship nor entitle any independent contractors to employee benefits. Bonuses vary state to state and are subject to changes and certain requirements must be met to qualify for bonuses.
    $80k-114k yearly est. 5d ago
  • Lead IP Counsel - Global Strategy & Growth (Remote)

    Eight Sleep 4.1company rating

    Remote job

    A technology company focused on sleep fitness is seeking a Lead Counsel for IP. This critical role requires a J.D. degree and 5-10 years of IP experience, with responsibilities including executing a global IP strategy and managing patent applications. The environment is fast-paced and focuses on high standards in innovation. Compensation includes a competitive salary range of $275k to $325k plus equity. If you're passionate about legal practices in the tech sector, this opportunity is for you. #J-18808-Ljbffr
    $26k-36k yearly est. 4d ago
  • Permanency Adoption Specialist

    Caritas Family Solutions 3.6company rating

    Remote job

    At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a dependable, detailed oriented Permanency Adoption Specialist to serve at our Belleville office. This position is perfect for office professionals who are highly organized and value being part of a great team. Most importantly, the work you'll do helps support those that strive to protect children every day! If you're ready to change the world, please apply today!!! At Caritas, we know we're competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees: 403 B Retirement Plan (5% Employer Match) Generous Paid Time Off Health, Dental and Vision Insurance Coverage 12 Employer Paid State & Federal Holidays Telehealth Services Employer Paid Life Insurance Health Saving Account Employer Paid Short- & Long-Term Disability Tuition Assistance Program Real Work/Life Balance Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas). Job Tasks Typically: Unstructured - worker will be allowed to determine/plan the order of tasks, priorities, and goals. Description of Typical Work Schedule: 40-hour workweek; schedule varies as they may be required to work evenings and weekends (Hours set based on necessity of department or office.) PURPOSE: The Permanency Adoption Specialist is responsible for the completion of the adoption and/or guardianship subsidy packets in a timely manner. They will collaborate with DCFS, assigned Foster Care Case Manager, Foster Care Supervisor, foster parents, selected adoption attorney, youth and other identified supports to achieve permanency for youth involved in the Illinois child welfare system. REPORTING STRUCTURE: Refer to the updated organizational chart for reporting structure and responsiblities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Completes and complies all DCFS subsidy paperwork and with accurateness by required timeframes of completion. Completes all Caritas Family Solutions paperwork and complies with program expectations as related to the position. Communicates regularly with the assigned case manager and foster care case manager supervisor to ensure there is effective communication. Communicates regularly with the assigned case manager and foster care case manager supervisor to ensure accurate information is given to the adoptive parent i.e., the status of the adoption. Completes a review of the case file and SACWIS information Assists the assigned case manager in obtaining information and documentation needed to complete the subsidy paperwork. Communicates with adoptive parents to obtain any needed information in order to complete the subsidy paperwork. Coordinates with DCFS adoption unit and adoption attorney for review/corrections and scheduling the finalization date. Troubleshoots adoptions that are past deadlines so that they can move forward. Assists in maintaining tracking systems and ensures completion of all paperwork for assigned adoption cases. Requirements QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED Degree/Field Required: Bachelor's Degree in Social Work or Human Services field (Related fields will be considered.) Degree/Field Preferred: N/A (Related fields will be considered.) Additional Fields of Knowledge Important for the Role: Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins. Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. Experience Required: Minimum 2 years of experience in providing foster care services or other relevant social work services. (For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent). Licenses/Certifications Required: Child Welfare Employee License Licenses/Certifications Preferred: N/A SKILLS REQUIRED Manager-specific: N/A Basic: Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Learning Strategies - Select and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Monitoring - Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension - Understand written sentences and paragraphs in work-related documents. Speaking - Talk to others to convey information effectively. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Language - Able to read and write in English. Social: Coordination - Adjust actions in relation to others' actions. Negotiation - Bring others together and trying to reconcile differences. Persuasion - Persuade others to change their minds or behavior. Service Orientation - Look for ways to help people. Social Perceptiveness - Be aware of others' reactions and understanding why they react as they do. Problem Solving/Decision-making: Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Time pressure decision-making - Make decisions without much analysis or time to consider alternatives. Time pressure planning - Plan and be responsible for regularly meeting strict deadlines. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one ensuring that decisions made have an impact on others, the image/reputation of Caritas, and/or the financial resources. Systems Evaluation - Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management: N/A Technical: N/A Trauma-informed: Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice. Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments. Proficient Computer Skills In: Excel, Outlook, Word, Database Management Software Expert Computer Skills In: Excel, Outlook, Word, Database Management Software MENTAL EFFORT/COGNITIVE ABILITIES REQUIRED: Concentration/intensity - Focus on higher order mental functions at average to high intensity when performing the majority of job tasks. Have limited opportunities for breaks. Deductive Reasoning - Apply general rules to specific problems to produce answers that make sense. Fluency of Ideas - Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Inductive Reasoning - Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Memory - Remember information such as words, numbers, pictures, and procedures. Performance of job tasks rely on memorization of tasks or sequences of events. Consider amount and type of information. Oral Comprehension - Listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - Communicate information and ideas in speaking so others will understand. Perceptual Speed - Quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity - Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Selective Attention - Concentrate on a task over a period of time without being distracted. Speed of Closure - Quickly make sense of, combine, and organize information into meaningful patterns. Written Comprehension - Read and understand information and ideas presented in writing. Written Expression - Communicate information and ideas in writing so others will understand. PHYSICAL REQUIREMENTS: Light work. Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. PHYSICAL ACTIVITIES REQUIRED: Reaching - Extend hand(s) and arm(s) in any direction. Fingering/Grasping - Pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling. Applying pressure to an object with the fingers and palm. Feeling - Perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Standing - Particularly for sustained periods of time. Walking - Move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Sitting - Particularly for sustained periods of time. Speech Clarity/Talking - Express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Includes the ability to understand the speech of another person. Hearing - Perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers. Coordination, including eye/hand, hand/feet. VISUAL ACUITY: The worker is required to have close visual acuity to perform an activity such as: analyzing data; transcribing; viewing a computer terminal; extensive reading; visual inspections; inspect machines. WORK CONTEXT/ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is based primarily in an office environment. Other PPE Required: N/A VEHICLE RELATED REQUIREMENTS: Access to reliable transportation to get to/from work: Required. Access to a reliable automobile: Required. Must provide proof of auto liability insurance (and continue to while working in this position): Required. Must possess a valid driver's license: Required. Additional license requirements that are necessary: N/A Additional considerations for this position: N/A Please Be Advised: Research tells us that some candidates, especially women and people of color, may hesitate to apply unless they meet every listed qualification. If this sounds like you, we still encourage you to apply! We're committed to building a team with diverse skills, experiences, and perspectives-and you might be exactly who we're looking for. Drug Free Workplace: Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained. Salary Description $47,133.00 Annual Salary
    $47.1k yearly 4d ago
  • Intake Specialist

    Vital Connect 4.6company rating

    Remote job

    Purpose The Intake Financial Clearance Specialist role belongs to the Revenue Cycle team and is responsible for coordinating all financial clearance activities by navigating all pre-registration (to include acquiring or validating patient demographic, insurance, and other required elements along with insurance verification activities), obtaining referral authorization, or precertification number(s). The role ensures timely access to care while maximizing reimbursement. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. This position reports to the Intake Financial Clearance Manager and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, and practice staff. **This is a fully remote role** Responsibilities Monitors accounts routed to registration, referral and prior authorization work queues and clears work queues by obtaining all necessary patient and/or payer-specific financial clearance elements in accordance with established management guidelines. Maintains knowledge of and complies with insurance companies' requirements for obtaining prior authorizations/referrals and completes other activities to facilitate all aspects of financial clearance. Acts as subject matter experts in navigating payer policies to get the appropriate approvals (authorizations, pre-certs, referrals, for example) for the ordered services to proceed. The Intake Financial Clearance Specialist is an important part of the larger patient care team and helps clinicians understand what payer requirements are necessary for the widest possible patient access to services. Supports staff at all levels for hands-on help understanding and navigating financial clearance issues. Uses appropriate strategies to underscore the most efficient process to obtaining insurance verification, authorizations, and referrals, including online databases, electronic correspondence, faxes, and phone calls. Obtains and clearly documents all referral/prior authorizations for scheduled services Works collaboratively with primary care practices, specialty practices, referring physicians, primary care physicians, insurance carriers, patients, and any other parties to ensure that required managed care referrals and prior authorizations are obtained and appropriately recorded in the relevant systems. When it is determined that a valid referral does not exist, utilize computer-based tools, or contact the appropriate party to obtain/generate referral/authorization and related information. Record the referral/authorization in the practice management system. Contact physicians to obtain referral/authorization numbers. Perform follow-up activities indicated by relevant management reports. Collaborates with patients, providers, and departments to obtain all necessary information and payer permissions prior to patients' scheduled services. Communicates with patients, providers, and other departments such as Utilization Review to resolve any issues or problems with obtaining required referral/prior authorizations. Work collaboratively with the practices to resolve registration, insurance verification, referral, or authorization issue to the extent that these unresolved issues impact the ability to obtain a referral/authorization. Escalates accounts that have been denied or will not be financially cleared as outlined by department policy Accept registration updates from various intake points, including but not limited to those received via paper forms, internet registration forms, telephones located in practices and direct calls from patients. Ensure that all updated demographic and insurance information is accurately recorded in the appropriate registration systems for primary, secondary, and tertiary insurances. Review all registration and insurance information in systems and reconcile with information available from insurance carriers. For any insurance updates, utilize any available resources to validate the updated insurance information, insurance plan eligibility, primary care physician, subscriber information, employer information and appointment/visit information. Contact patients as necessary if clarifications or other follow-up is required, and at all times maintain sensitivity and a clear customer friendly approach. For self-pay patients or patients with unresolved insurance, and for financial counseling, refer patients Patient Financial Counseling. Maintains confidentiality of patient's financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately. Demonstrates knowledge & skills necessary to provide level of customer experience as aligned with BMC management expectations. Demonstrates the ability to recognize situations that require escalation to the Supervisor. Establishes relationships and effectively collaborates with revenue cycle staff to support continuous improvement aligned with management expectations as outlined. Takes opportunity to know and learn other roles and processes and works together to assist with process improvement initiatives as directed. Consistently meets productivity and quality expectations to align performance with assigned roles and responsibilities. Handle telephone calls in a timely fashion, following applicable scripting and customer service standards. Appropriately manage all calls by either working with the customer or referring the call to the appropriate party. Communicate with all internal and external customers effectively and courteously. Maintain patient confidentiality, including but not limited to, compliance with HIPAA. Perform other related duties as assigned or required. Requirements Qualifications High School Diploma or GED required, Associates degree or higher preferred. 1-3 years patient registration and/or Insurance experience desirable. At least one year of experience must be in a customer service role General knowledge of healthcare terminology and CPT-ICD10 codes. Complete understanding of insurance is required. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers. Able to communicate effectively in writing. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel, Word, Outlook and Zoom. Displays a thorough knowledge of various sections within the work unit to provide assistance and back-up coverage as directed. Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management Salary & Benefits The estimated hiring salary range for this position is $22/hr - $24/hr. * The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.
    $22-24 hourly 60d+ ago
  • Claimant Outreach & Intake Specialist

    Advocates 4.4company rating

    Remote job

    OverviewAt Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA's and case managers. We are seeking a dynamic and persistent Outreach & Intake Specialist to be the crucial first point of contact for potential claimants. In this role, you will engage new leads, guide them through the initial information gathering and contract signing process via our Onboarding Flow, and effectively convert interested individuals into Advocate claimants. You'll focus on initiating the claimant journey, ensuring potential claimants feel supported and informed from the very beginning. If you are results-oriented, possess excellent communication skills, and are passionate about helping people navigate complex processes, this role offers the opportunity to make a significant impact without managing ongoing case submissions.Job Responsibilities Act as the first point of contact for potential claimants, managing inbound leads via phone, text, and potentially other channels. Conduct prompt and persistent outreach to new leads (within 5 minutes) using tools like Salesforce and Aircall Power Dialer, following established contact sequences (calls, texts, voicemails). Clearly articulate Advocate's value proposition and answer frequently asked questions to build trust and encourage engagement. Guide potential claimants through Advocate's online Onboarding Flow, assisting them in providing necessary initial information and signing the representation contract. Maintain accurate and timely records of all outreach activities, claimant interactions, and lead statuses within Salesforce. Identify and appropriately handle leads who may not be eligible for services based on initial criteria. Collaborate with the team to meet and exceed lead conversion goals. Monitor Advocate's Intake communication lines for new client calls and texts, responding appropriately. Qualifications Proven experience in a high-volume outreach, sales, or customer engagement role (e.g., call center, intake specialist, sales development). Excellent verbal and written communication skills, with an ability to explain processes clearly and empathetically. Strong interpersonal and persuasion skills with a persistent approach to achieving goals. Experience using CRM software (Salesforce preferred) and communication tools (Dialers like Aircall preferred). Highly organized with strong attention to detail for tracking lead progress and documenting interactions. Ability to work independently and manage time effectively in a remote setting. Passionate about helping others and contributing to a mission-driven company. Familiarity with the Social Security disability process is a plus, but not required. This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.
    $26k-31k yearly est. Auto-Apply 60d+ ago
  • Specialist - Outreach-Fixed Term

    MSU Careers Details 3.8company rating

    Remote job

    Michigan State University actively promotes a dynamic research and learning environment in which qualified individuals of differing perspectives, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. The Associate Director supports the overall leadership and strategic direction of IPPSR by fostering connections between academic research and public policy, managing compliance and budgeting, and advancing outreach to state and local stakeholders. It also involves developing independent and collaborative projects, strengthening the survey research unit, mentoring staff, and cultivating a research-driven culture among faculty and students that emphasizes communication, policy engagement, and external funding. The Associate Director will co-lead signature programs with the Director, such as the Legislative Leadership Program, Michigan Political Leadership Program, Policy Forums, and other educational and training programs. They will also support the Institute's survey research unit, manage large-scale data projects like the Correlates of State Policy database and the Michigan Policy Insiders Panel, oversee the Michigan Applied Public Policy Research grant program, and mentor student research teams. IPPSR operates within the College of Social Science and seeks to apply research to urgent public issues by offering survey services, educational programs, and fostering problem-solving relationships across academic and policymaker communities on society's most pressing needs. This role requires a collaborative spirit, a commitment to public engagement, and the ability to translate academic research into actionable policy insights. The Associate Director will also contribute to fundraising efforts and represent IPPSR and MSU across campus and beyond. Key Responsibilities: Provide strategic leadership and operational support for IPPSR Co-lead educational programs and policy training initiatives Expand outreach to policymakers, campus units, and peer institutions Manage and grow large data projects and research dissemination Support budgeting, compliance, and staff development Engage in fundraising and development activities Oversee research teams and stimulate scholarly output Represent IPPSR in university and public forums Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Degree Masters Minimum Requirements • Master's degree and at least 6/8 years' experience in fields of government law, policy affairs, or public policy or bachelor's degree and 8/10 years' experience in fields of government, law, policy affairs, or public policy • At least three years' professional experience leading teams, managing projects in public policy arenas with increasingly responsible roles involving external relations, program development and execution, strategic planning, team building, conference coordination, budget development and administration, or related fields • Demonstrated ability to communicate effectively and maintain strategic alliances and relationships with a wide cross section of stakeholders Desired Qualifications Strong familiarity with Michigan and national policymaking Strong writing, editing, and public speaking skills Commitment to civic engagement and public service Familiarity with strategic planning, organizational operations, and administrative procedures associated with a university setting Experience with data-driven policy analysis or survey research Required Application Materials • A cover letter detailing your interest and qualifications. • A current resume/CV. • The names and contact information of three references Special Instructions A valid vehicle operator's license may be required where needed to perform the position's duties. Knowledge of basic personal computer terminology and operations is also required, as is the ability to use e-mail and the Internet. Standard hours are Monday-Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend commitments. Review of Applications Begins On 11/18/2025 Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Website ippsr.msu.edu Department Statement MSU strives to provide a flexible work environment, and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges. MSU is located in East Lansing, MI, with easy access to the state capital, its many great lakes, excellent school districts, affordable housing, Whole Foods, Horrocks, Trader Joe's, and two larger metropolitan areas (Grand Rapids, Detroit). The University is pro-active in exploring opportunities for employment for dual career couples, both inside and outside the University. Information about MSU's dual career support can be found at https://worklife.msu.edu/your-career/dual-career/. MSU Statement Michigan State University has been advancing the common good with uncommon will for more than 160 years. One of the top research universities in the world, MSU pushes the boundaries of discovery and forges enduring partnerships to solve the most pressing global challenges while providing life-changing opportunities to a diverse and inclusive academic community through more than 200 programs of study in 17 degree-granting colleges.
    $40k-56k yearly est. 60d+ ago
  • Client Intake Specialist- Law Firm

    Legal Services of North Florida 3.8company rating

    Remote job

    ←Back to all jobs at Legal Services of North Florida Client Intake Specialist- Law Firm Legal Services of North Florida has an opening for a full-time (35 hours/week) Intake Specialist to support the firm's client intake in our Tallahassee office. Come work with great people who do hard work to better the lives of low-income and vulnerable individuals in our communities. Work for a non-profit law firm, with 140+ employees in eight offices across North Florida, that seeks legal justice while understanding the value of work-life balance. Work independently and as part of a team to obtain positive results in civil legal matters for vulnerable members of our community. As the first point of contact for individuals seeking help, Intake Specialists play a key role in connecting people with the legal support they need. They engage directly with potential clients to collect initial information about their legal problems, income, and personal circumstances, often during times of stress or crisis. Through active listening and clear documentation, Intake Specialists lay the groundwork for our attorneys to assess and respond to each client's situation. The ideal candidate will be a skilled typist with strong grammar and writing skills, high attention to detail, and the ability to listen carefully and ask clear, thoughtful follow-up questions. Applicants should be comfortable working with individuals in high-stress or emotional situations and able to collaborate effectively with others in both local and remote team settings. Qualified applicants must have a high-level of comfort with the Microsoft Office Suite and use of technology. Preference for candidates who are fluent in a second language or have experience working with victims or individuals who are experiencing trauma. Applicants must complete a Legal Services of North Florida online employment application and submit a resume to be considered for this position. Entry level salary of $34,000 is negotiable, depending on experience. Comprehensive fringe benefits package includes: A four day (35 hour) work week Paid time off includes: holidays, sick leave, and personal leave (which after two years, increases to four weeks per year) 100% fully paid health insurance for employee & dependent children after 60 days of employment Employer paid life insurance policy of $25,000 Employer contributes 6% to retirement/ 401K plan, after one year of full time service Additional voluntary options of dental, vision, term life, disability, and other insurance coverage is also available. Flexible Work Plans including remote work options available after 6 months of employment To learn more about Legal Services of North Florida: ********************* ****************************** ***************************************************** ************************************** This company is an equal opportunity employer and does not discriminate because of race, color, religion, sex, age, marital status, disability, veteran status, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other protected category. This position is subject to Florida Level 2 background screening requirements through the Florida Care Provider Background Screening Clearinghouse. For more information, visit ********************************* Please visit our careers page to see more job opportunities.
    $34k yearly 18d ago
  • Intake Specialist

    Modern Family Law 3.7company rating

    Remote job

    Modern Family Law, a rapidly expanding law firm specializing in Family Law, is seeking a remote Intake Specialist to join our sales team in Colorado, Texas or Georgia. This candidate will be required to work an MT timezone shift. If you are a dedicated professional seeking a dynamic and rewarding career in client services, this is your opportunity to shine with a leading firm. As a key member of our intake department, you will play a critical role in welcoming potential clients and guiding them through their initialinteractions with the firm. Your ability to communicate clearly and empathetically, manage client records with precision, and collaborate with other departments will ensure a positive and seamless intake experience. Primary Duties: Monitor and respond promptly to inquiries across email, chat, and web forms, providing potential clients with information about the firm's services and setting expectations for the intake process. Conduct conflict checks to ensure compliance with firm policies. Answer incoming calls with professionalism and empathy, transferring calls to the appropriate team members, and handling voicemails and follow-ups as needed. Manage and update client records in the CRM, ensuring accuracy and timeliness in data entry. Distribute, collect, and process fee agreements and credit card authorizations, entering details into the system with precision and facilitatingretainer fee transactions. Schedule meetings and initial consultations for attorneys, coordinating with both clients and firm calendars. Follow up with potential clients via phone, email, or chat to address questions, encourage engagement, and guide them through the next steps. Track and log follow-up activities to maintain a complete record in the CRM. Identify high priority leads and escalate them to attorneys or senior intake team members as necessary. Actively participate in weekly intake meetings and contribute to continuous improvement efforts within the intake department. Collaborate with other departments, including marketing, IT, and sales, to ensure smooth client experiences. Requirements Two to Five (2-5) years of experience in sales, customer service, or a related field, with a proven track record of client engagement and follow-up. Experience in legal intake or a client service role is a plus. As our culture is remote-first, all employees are expected to have the ability to work from home with a reliable internet connection and to set up a workstation that supports productive work during normal business hours. Proficiency with Apple products and CRM systems, with a typing speed of 50 WPM or higher and excellent attention to detail. Ability to communicate calmly and effectively with clients in stressful situations, demonstrating empathy and professionalism. Strong organizational skills and the ability to prioritize multiple competing tasks in a fast-paced environment. Client-focused mindset, dedicated to delivering exceptional service and fostering positive client relationships. Skills and Competencies: Excellent written and verbal communication skills with the ability to handle client interactions with care and clarity. Strong organizational skills, with the ability to handle multiple priorities and meet tight deadlines. High attention to detail, ensuring accuracy in client records, communications, and transaction processing. Ability to collaborate effectively within a supportive, professional work culture. Adaptability and flexibility, thriving in both remote work and in-person settings when required. Proficiency in CRM systems and technology used in remote client management. Mandatory Notices for Applicants: ADA Compliance: All candidates and incumbents are expected to perform the duties as assigned so long as they can meet the expectations set forth with or without reasonable accommodations. Should a candidate require accommodation, they need to advise the Director of People & Culture in advance. Compensation: $20- $24 per hour. The range presented is a reliable estimate of the base salary that this individual is expected to receive. Actual pay will be adjusted based on experience, location, internal and external pay equity, and other job-related factors as permitted by law. Full-time employees may be eligible for health insurance with an optional Flexible Spending Account or a Health Savings Account, short-term disability, long-term disability, dental insurance, vision care, life insurance, 401(k) Retirement, vacation, sick time, and an employee assistance program to support the personal wellness needs of our employees. Additional voluntary programs are available and include voluntary accident insurance, voluntary life, voluntary disability, voluntary long-term care, voluntary critical illness and cancer insurance, as well as pet insurance. Additionally, in some markets, commuter and transit benefit programs are available. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work from Anywhere -- eligible after 6 months.
    $20-24 hourly Auto-Apply 50d ago
  • V105 - Legal Case Status Coordinator

    Flywheel Software 4.3company rating

    Remote job

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Step into a role where your communication skills and calm demeanor make a real difference every day. As a Legal Case Status Coordinator with Job Duck, you'll be the steady point of contact for clients, helping them feel supported and informed while attorneys focus on their cases. You'll coordinate court dates, manage case statuses, and ensure attorneys have the right documents and instructions before heading to court. This position is perfect for someone who enjoys solving problems independently, thrives in fast-paced environments, and brings empathy and professionalism to every interaction. If you're resourceful, tech-savvy, and comfortable working with clients in distress, you'll find this role both rewarding and impactful. • Monthly Salary Range: 1,150 to 1,220 USD Responsibilities include, but are not limited to: Respond to inquiries with professionalism and care Organize and confirm court dates for attorneys Act as a buffer between clients and attorneys, managing expectations and flow of information Serve as the primary contact for clients, offering clear and compassionate communication Check case statuses with courts and filing services Share instructions and necessary documents for court appearances Manage daily call volume as needed Requirements: 1-2 years of experience in customer support inside a law firm Excellent communication skills in both English and Spanish Strong customer service or client-facing background required Familiarity with assisting clients with legal cases is preferred Ability to work independently and manage tasks without constant supervision Solid writing and organizational abilities Key Skills Clear and confident communication Strong customer service instincts are a must Ability to follow detailed instructions is a must Proactivity is a must Independent thinking and problem-solving Calm and composed under pressure Professional presence and reliability Common sense and attention to detail Tech-savvy Patient and empathetic Self-directed and resourceful Software: CRM familiarity is a plus, OpenPhone, Slack, Google Suite, Dropbox Expected call volume: Some calls involved Working Schedule: Monday to Friday Location: Remote || PST (Pacific Standard Time) Work Shift: 8:00 AM - 5:00 PM [PST][PDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $35k-48k yearly est. Auto-Apply 54d ago
  • Case Coordinator (REMOTE)

    AXA Equitable Holdings, Inc.

    Remote job

    About the Role At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives - a mission we've honed since 1859. As a Case Coordinator, you are the primary point of contact to financial professionals and internal/ wholesalers who submit new applications on behalf of clients purchasing financial products. This role is responsible for ensuring applications and fund transfer documents meet all regulatory standards and client information is full and complete. We provide valuable financial tools and insurance products for our clients. In doing so, we want to ensure our risk assumptions and regulatory requirements are fully addressed at point of sale. What You'll Be Doing: * Effectively manage personal caseload to resolve errors/omissions within departmental guidelines * Handle both work items, outbound and inbound telephone calls, faxes, and emails to/from Financial Professionals * Professionally manage incoming inquiries from agents, brokers and internal sources concerning financial and insurance products Hours: 8:30am - 5:00pm, Monday - Friday Remote - This position offers a remote work schedule that allows you to stay fully engaged with your team to provide outstanding, customer‑focused service during our core hours. Periodic office visits may be requested based on business needs. The base salary range for this position is $48,000 - $55,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. Equitable Pay and Benefits: Equitable Total Rewards Program What You'll Bring * College degree * 1 years of call center experience * Listening skills * Attention to detail Skills Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience. Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals. Knowledge of Insurance Operations: Knowledge of the full spectrum of activities, practices, tools and considerations for insurance operations; ability to apply knowledge of insurance operations to provide administrative support to the insurance business. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Relationship Building: Knowledge of the importance of creating positive relationships within the team and ability to develop trusting relationships by valuing others' concerns and contributions. Telephone-Based Customer Servicing: Knowledge of customer service delivered via telephone; ability to deal with handling customer inquiries and responses received by telephone. About Equitable At Equitable, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Click Careers at Equitable to learn more. Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE: Equitable participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at ************** or email us at *******************************.
    $48k-55k yearly Easy Apply 2d ago
  • Records Case Opening Coordinator

    Magna Legal Services 3.2company rating

    Remote job

    About Us: Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings. Job Description: Job Title: Records Case Opening Coordinator Position Summary: Magna Legal Services is seeking a Records Case Opening Coordinator to join our team. This person will be responsible for reviewing and adding client orders to the system and court subpoenas that are submitted the client. This person will also communicate with the client and answer their questions daily. We are looking for someone that has great client service skills and strong attention to detail. Key Responsibilities Review and add new client orders to the system Review, prepare and scan authorizations submitted by clients Learn and apply various court subpoena rules Review and understand court service lists Review, prepare and scan court subpoenas submitted by clients Contact with clients regarding questions on orders and document deficiencies Problem solve client inquiries/issues regarding orders Prioritize assignments Assist with confirming where requests should be sent to obtain records Qualifications Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area. Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook. Outstanding verbal and written communication abilities. Detail-oriented and self-organized Capable of managing multiple tasks and prioritizing responsibilities effectively. Ability to participate in a team atmosphere and fast-paced environment Excellent problem-solving skills Strong capacity for retaining and applying knowledge. Compensation: USD $16.00 - $20.00 per hour. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees. Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $16-20 hourly Auto-Apply 60d+ ago
  • Outreach Specialist (Remote, All U.S.)

    Meetmae

    Remote job

    MEET MAE Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users. Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at an impactful scale. See what we're doing at *************** and @maehealthinc on Instagram. At Mae, we are: Solution-Oriented . We make every problem an opportunity to improve. Curious. We demonstrate focused curiosity. Mission-connected. We ensure mamas and doulas are heard. Adaptable . We learn, adapt, and execute. Data-driven . We quantify the uncertainty. Accountable . We own our decisions and their outcomes. Transparent . We don't hide the hard stuff. Job Description Mae is hiring an Outreach Specialist who is passionate about maternal health equity and ready to help members enroll on our platform to receive support from pregnancy through postpartum. As an Outreach Specialist, you will be responsible for outbound outreach to health insurance plan members to introduce Mae's offering and onboard new members onto Mae's platform. Ideal candidates for this role have experience with high-volume outbound outreach. This role will report to the Outreach Team Manager. Key responsibilities include: Placing a high volume of calls daily to members of Mae's health plan partners who may be eligible to join our platform in order to meet monthly targets Share accurate and up-to-date information with members about the support they can receive through Mae, emphasizing Mae's offering of community-based doula support Guiding members through the enrollment and onboarding process, so they can get started using the platform Using a custom-built internal tool to identify the appropriate members to outreach to based on the team's enrollment targets for the month Providing daily and weekly feedback to internal team members on issues and barriers affecting outreach quality or ability to achieve targets Utilizing influencing / motivational skills to ensure maximum member engagement Qualifications What we are looking for: Proven track record of meeting or exceeding outreach, enrollment or performance targets Ability to work independently in a fully remote environment with minimal supervision Highly organized with strong time management skills and the ability to manage shifting priorities Comfortable using technology such as Slack, Gmail, CRM tools, and other internal systems to manage work effectively Ability to learn new systems and processes quickly in a remote setting Emotional resilience and maturity when handling rejection or sensitive conversations Ability to engage members compassionately and professionally Strong influencing and motivational communication skills grounded in trust and respect Enthusiastic, friendly disposition with a genuine desire to improve community health outcomes Experience requirements: 1-3 years' experience in patient outreach or a healthcare-related field, with an emphasis on patient enrollment or engagement Experience working in an environment that required high outbound call volumes What success looks like: A minimum of 75 outreach calls per day A minimum of 120 new members enrolled per month Work expectations: Fully remote, U.S. based role Full-time 1099 contract Monday through Friday availability between 10am - 6pm ET Reliable high-speed internet connection and a private, quiet workspace suitable for confidential conversations are required. This is a six-month contract with the possibility of extension based on performance and business needs. High performers may be considered for additional responsibilities or long-term opportunities as the program scales. Compensation: $4,500 per month with potential for additional monthly bonus Additional Information All your information will be kept confidential according to EEO guidelines. We are currently only hiring US based applicants and are unable to sponsor visas. Mae Health Participates in E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
    $4.5k monthly 1d ago
  • Outreach Specialist (Central Texas)

    Nu Technology 4.0company rating

    Remote job

    Compensation Range: : $0.00 - $0.00 Candidate must reside in Austin, TX With general supervision, the Outreach Specialist champions the growth for National University's educational partnerships and community outreach to grow university enrollments, brand awareness, and address current and future workforce education demands in an assigned territory/region. Plans and implements outreach strategies and actions, as well as represents the University to external constituents (e.g. corporate and healthcare partners, government partners, education agencies, public safety agencies, military installations, professional associations, etc.). Builds and sustains working relationships with Workforce & Community Education's (WCE) list of clients and priority prospective partner organizations to promote the University's vision, mission, and values. Represents Workforce & Community Education and National University within the university, the community, across industries and throughout the community-at-large in an assigned territory/region. Essential Functions: Contacts prospects (email, telephone, face-to-face, direct mail, and networking events) to schedule meetings and explain/answer questions and conduct presentations on partner benefits to activate partnerships regionally and across industries. Coordinates existing and new educational partnerships' growth opportunities with partners, strategic organizations, and other regional and national accounts. Conducts B2C outreach with current and prospective organizational partners by working in collaboration with NU leadership, faculty, and staff in identifying potential partnership and lead generating opportunities resulting in increased enrollment rates and overall institutional awareness. Implement, attend, and manage recruitment activities such as webinars, education fairs, trade shows, conferences, open house/information sessions, prospective student meetings. Networks with the community-at-large in an assigned territory/region to help the public obtain quality learning experience and move forward in careers while meeting workforce development needs for organizations; develops strong relationships between NU and the community. Attends networking events to develop industry and community contacts. Performs regular follow up with accounts and other regionally relevant organizations to determine additional support required and ensure commitment with implementation. Builds and improves company image and seeks methods to further promote University awareness. Informs and meets with management on outreach and partnership events for planning direction. Documents and tracks outreach efforts on Client Relationship Management (CRM) and other scheduling software (Salesforce and Monday.com) for planning and reporting purposes. Plans, organizes, and manages internal procedures and resources to ensure the proper recording of data and the successful obtaining of lead generation, outreach, and meeting of partnership goals. Other duties as assigned. Supervisory Responsibilities: N/A Requirements: Education & Experience: Bachelor's degree required. Minimum of three (3) to five (5) years of experience in higher education, community college, admissions, or business development, required. Experience in higher education strongly preferred. Experience working in a technology-driven enterprise preferred. All skills, abilities and education will be considered for minimum qualifications. Competencies/Technical/Functional Skills: Exceptional community relations skills, ability to represent the University and help build public understanding of the University's brand, values, and capabilities especially related to workforce development. Superior interpersonal skills with the ability to project professional competence, leadership capability and personal maturity with a wide range of individuals in a diverse community. A flexible and creative thinker able to find and create opportunities for leading generations. An independent, strategic thinker with good judgment, sensitivity, and common sense. Commitment to diversity and equality. Self-motivated, outgoing and results oriented; ability and desire to set and reach achieving measurable and challenging goals to support organizational success. Actively seeks to influence, build effective relationships, and gain alignment with peers, functional partners, and/or external partners to accomplish business objectives. Ability to effectively communicate and build strong working relationships both written and verbal. Proven ability to work cooperatively and sensitively with individuals from diverse cultures, ethnic groups, lifestyles, and backgrounds. Excellent public speaking skills with ability to present to groups both virtual and in-person on academic programs and partnership benefits. Intermediate to advanced use of computers and Microsoft Office Suite Applications such as SharePoint, Word, Excel, PowerPoint, Outlook. Proficiency with Salesforce CRM. Must have a valid driver's license, and reliable transportation. Location: Remote, TX, Candidate must reside in Austin, TX Travel: Frequent Travel Required; up to 60-75% for employer/partnership cultivation and participation in partnership and system-wide events as a representative of National University. #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.
    $40k-57k yearly est. Auto-Apply 5d ago
  • Enhanced Case Management Coordinator III

    Allied Benefit Systems 4.2company rating

    Remote job

    An ECM Coordinator supports department staff with administrative tasks related to a member's medical condition(s), department case work, communication with internal and external stakeholders, and manage audits. This role will engage with members to offer support and resources related to their medical condition(s) through Allied Care. ESSENTIAL FUNCTIONS Facilitate reviews, referrals, and outreach for referral-based proprietary strategies as well as engaging with members across Medical Management products Document all engagement accurately and concisely within the Microsoft Customer Relationship Management (CRM) system Manage escalated and time sensitive case management questions received from members, broker relationships, and internal and external Allied stakeholders Collaborate with strategic vendor partners to provide supportive services and support to members Lead and facilitate claims auditing in conjunction with ECM Coordinators. Complete department auditing related to daily tasks to ensure accuracy and identify escalations Identify impactful scenarios through appropriate closing summaries in timely fashion. Share impactful scenarios with the department's leadership team to deliver to internal departments, such as Sales, Operations, and Executive leadership Identifying escalations for department leadership team, as appropriate Other duties as assigned EDUCATION Bachelor's Degree or equivalent work experience, required EXPERIENCE AND SKILLS At least 3-5 years of administrative support experience required. Focus on patient-provider engagement, needs assessments, coordination of care, and or patient treatment adherence within the healthcare or social service industry preferred Understanding of intermittent medical terminology such as CPT, HCPC, and diagnostic codes Understanding of basic benefit plan design terminology such as deductible, out-of-pocket, prescription drugs, physical medicine services, etc. Strong verbal and written communication skills Strong analytical and problem-solving skills COMPETENCIES Communication Customer Focus Accountability Functional/Technical Job Skills PHYSICAL DEMANDS This is a standard desk role - long periods of sitting and working on a computer are required. WORK ENVIROMENT Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend. Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Protect Yourself from Hiring Scams Important Notice About Our Hiring Process To keep your experience safe and transparent, please note: All interviews are conducted via video. No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager. If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process. For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems Your security matters to us-thank you for helping us maintain a fair and trustworthy process!
    $48k-63k yearly est. 19d ago
  • Intake Specialist (Client Service Sales) - Remote

    Heard & Smith 3.8company rating

    Remote job

    Intake Specialist (Client Service - Sales) Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life! Fast-paced, professional environment; Fulfilling, challenging, and rewarding; Great team environment; Paid Holidays, Accrued Paid Time Off (FT only); Great Medical Benefits Package (FT only); Wellness Program (FT only); Competitive Salary $14.50-$16.50 per hour DOE 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!) As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration. In this role you will: Build the initial client relationship and confidence in our firm with every prospective client interaction Take 150 - 200 calls per day in a professional inbound/outbound call center environment Sign up 4 new cases per day to the firm Be expected to meet occupancy and adherence goals Be expected to maintain a minimum call quality score of 90% Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained Solve problems and maintain confidentiality Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately To be successful as an Intake Specialist you will need: High School Diploma; Degree preferred; or equivalent combination Call center and customer service experience Strong people skills Excellent telephone, communication, and active listening skills Ability to meet performance standards whether in office or working remotely from home Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily Minimum 40 WPM typing speed Multi-tasking skills and the ability to work well under pressure Detail oriented Excellent spelling and grammar Problem analysis and problem-solving Self-motivated, self-disciplined, able to work with little supervision Reliability and dependability Ability to work in fast paced environment Ability to work in a confidential environment always maintaining client confidentiality Has professional manner and high energy level, exhibits a positive attitude Strong organizational skills Good time management skills Accepts new ideas and challenges and is highly motivated Ability to work well with others as a team Ability to work remotely from home as needed per business needs (see remote requirements) Sales experience a plus Fluent Spanish a plus Minimum Requirements for a Remote Home Office Intake Specialist: Computer with up-to-date operating system (No Macs, Chromebooks, Tablets) Camera - internal to computer or external Fast internet connection (20MB+) Wired Ethernet cable Internet connection in your home office Land line telephone or good cell phone signal in home office Quiet, private home office with no distractions during business hours Reside in Texas
    $14.5-16.5 hourly Auto-Apply 8h ago
  • Behavioral Health Case Management Coordinator

    Palmetto GBA 4.5company rating

    Remote job

    We are currently hiring for a Behavioral Health Case Management Coordinator to join BlueCross BlueShield of South Carolina. In this role as a Behavioral Health Case Management Coordinator, care management interventions focus on improving care coordination and reducing the fragmentation of the services the recipients of care often experience, especially when multiple health care providers and different care settings are involved. Taken collectively, care management interventions are intended to enhance client safety, well-being, and quality of life. These interventions carefully consider health care costs through the professional care manager's recommendations of cost-effective and efficient alternatives for care. Thus, effective care management directly and positively impacts the health care delivery system, especially in realizing the goals of the "Triple Aim," which include improving the health outcomes of individuals and populations, enhancing the experience of health care, and reducing the cost of care. The professional care manager performs the primary functions of assessment, planning, facilitation, coordination, monitoring, evaluation, and advocacy. Integral to these functions is collaboration and ongoing communication with the client, client's family or family caregiver, and other health care professionals involved in the client's care. Description Location This position is full-time (40 hours/week) Monday-Friday from 8:30am- 5:00pm and will be fully remote. The candidate will be required to report on-site occasionally for trainings, meetings, or other business needs. What You'll Do: Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions that consist of: intensive assessment/evaluation of condition, at-risk education based on members' identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement. Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs. Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members. Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal). Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services. To Qualify for This Position, You'll Need the Following: Required Education: Associates in a job-related field. Degree Equivalency: Graduate of Accredited School of Nursing or 2 years job related work experience. Required Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedics, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical. Required Skills and Abilities: Working knowledge of word processing software. Knowledge of quality improvement processes and demonstrated ability with these activities. Knowledge of contract language and application. Ability to work independently, prioritize effectively, and make sound decisions. Good judgment skills. Demonstrated customer service, organizational, and presentation skills. Demonstrated proficiency in spelling, punctuation, and grammar skills. Demonstrated oral and written communication skills. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft Office. Required License/Certificate: An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) OR, active, unrestricted licensure as counselor, or psychologist from the United States and in the state of hire (in Div. 75 only). For Div. 75 and Div. 6B, except for CC 426: URAC recognized Case Management Certification must be obtained within 4 years of hire as a Case Manager. We Prefer That You Have the Following: Preferred Education: Bachelor's degree- Nursing Preferred Work Experience: 7 years-healthcare program management. Preferred Skills and Abilities: Working knowledge of spreadsheet, database software. Thorough knowledge/understanding of claims/coding analysis, requirements, and processes. Preferred Licenses and Certificates: Case Manager certification, clinical certification in specialty area. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.
    $31k-44k yearly est. Auto-Apply 5d ago

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