12 Case Worker Resume Examples

Five Key Resume Tips For Writing A Case Worker Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Public Assistance, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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William Reed
Case Worker
Contact Information
Philadelphia, PA
(870) 555-5514
wreed@example.com
Skills
  • Patient Care
  • CMS
  • Healthcare
  • Community Services
  • DMH
  • Direct Supervision
  • Income
  • Child Abuse
  • Crisis Intervention
  • Computer System
 
 
Employment History
Case Worker2020 - Present
American Red Cross
Philadelphia, PA
  • Organized files and made phone calls.
  • Intervened in crisis situations using least restrictive approaches with children and adolescents having a mental health diagnosis.
  • Arranged And directed therapeutic rap sessions for parents on child abuse.
  • Assisted clients in developing goals in areas of need and assisted in developing treatment plans which were assessed regularly.
Crisis Worker2019 - 2020
Binder Binder National Social Security Disability Advocates NY
New York, NY
  • Developed individualized safety plans and treatment recommendations to ensure client and community safety.
  • Provided community referrals as needed.
Residential Coordinator2014 - 2018
Learning Tree International
Reston, VA
  • Administered medications Checked vital signs Bathed and clothed children and provided other personal care.
Education
Master's Degree of Psychology2018 - 2019
Rutgers, The State University of New Jersey
New Brunswick, NJ
Bachelor's Degree of Business2011 - 2014
Northeastern University
Boston, MA
 
 
Robert Myers
Case Worker
Contact Info
New York, NY
(580) 555-7831
rmyers@example.com
Skills
Communication
Program Eligibility
Service Delivery
Food Preparation
Community Service Events
Birth Parents
Emergency
Community Partners
Food Trays
Storage Areas
Employment History
Case Worker2020 - Present
Jewish Child Care Assoc of New YorkNew York, NY
  • Facilitated and participated in meetings with professionals stakeholders to evaluate cases involving child abuse and neglect.
  • Collaborate with mental health professionals and facilitate family linkage to counseling services.
Service Worker2018 - 2020
National Counseling GroupRichmond, VA
  • Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
  • Developed and implemented marketing plans to heighten community awareness of the facility.
  • Monitor clients in short term mental health facility to ensure client safety.
  • Provided community resources for families of abused/neglected children.
Housing Coordinator2016 - 2017
VerizonCollege Park, MD
  • Performed a full range of customer service functions for our business customers.
  • Provided world class customer service, and effectively negotiated with customers to resolve escalated issues.
  • Utilized effective call handling and communication techniques.
Education
Master's Degree of Social Work2017 - 2018
Virginia Commonwealth UniversityRichmond, VA
Bachelor's Degree of Psychology2013 - 2016
University of Maryland - College ParkCollege Park, MD
 
 
Ashley Clark
Case Worker
Apache Junction, AZ
(700) 555-9660
aclark@example.com
Experience
Case Worker2015 - Present
States CoApache Junction, AZ
  • Provide customer service and information to individuals, as well as transportation and coordination for services needed.
  • Investigate Child Abuse referrals on an as needed basis.
  • Conducted Individual Service Plan meetings.
  • Provide interviews and assessments to identify social needs, barriers to accessing health care.
Family Specialist2014 - 2015
Arizonas Children AssociationApache Junction, AZ
  • Provided Crisis intervention services as needed and referred clients to appropriate level of care.
  • Attend court hearings as required and represent the agency File client records in green books.
Domestic Violence Advocate (Part-Time)2012 - 2013
AnixterChicago, IL
  • Assist clients with obtaining health care, dental care, sustaining care and/or mental health services.
  • Certified in CPR and behaviour crisis intervention through agency.
  • Renewed all my previous health care certifications.
  • Retained a working relationship with county agencies such as Children and Youth Services and Mental Health / Mental Retardation.
Skills
Crime VictimsGALOut-of-HomeIntake SystemBackground ChecksLegal DocumentsPatient CareCustomer ServiceCrisis InterventionIntellectual Disabilities
Education
Master's Degree In Psychology2013 - 2014
Arizona State UniversityPhoenix, AZ
Bachelor's Degree In Psychology2010 - 2013
University of Illinois at ChicagoChicago, IL
 
 
Anna Wagner
Case Worker
Employment History
Case Worker2019 - Present
EMSI Examination Management ServicesDallas, TX
  • Managed wide variety of customer service and administrative tasks to resolve clients issues quickly and efficiently.
  • Make calls to insurance companies to send medical record request Direct customer service with medical facilities and personal information.
  • Answer phones Customer service Set up appointments Interview applicants for their life/health insurance applications Data entry
Personal Advocate2011 - 2019
Wells FargoSan Bernardino, CA
  • Provided supportive counseling services to clients with SPMI under the supervision of LCSW.
  • Assisted domestic violence and sexual assault victim by providing resources such as available shelter, safety planning, and crisis intervention.
  • Provide clinically effective and innovative behavioral health services to assist clients in the mental health recovery process.
  • Prepared Treatment Plans and Monthly Case Reviews.
Child Life Specialist2009 - 2011
Car SpaSan Bernardino, CA
  • Assisted with outpatient and inpatient care and treatment Assisted with outpatient care and treatment.
  • Performed health care related tasks such as monitoring vital signs and medication; under the direction of registered nurses.
  • Assisted supervisors with treatment plans for clients and helped clients achieve goals.
Education
Bachelor's Degree In Psychology2006 - 2009
California State University - San BernardinoSan Bernardino, CA
 
 
Contact Information
Dallas, TX
(450) 555-6346
awagner@example.com
Skills
Child Life Program
Hotline
Room Checks
Trauma
Hospital Setting
CPT
Social Workers
Protective Orders
Personal Care
Client Files
 
 
Madison Allen
Case Worker
Tampa, FL
(730) 555-8879
mallen@example.com
Skills
Public AssistanceAppropriate ReferralsCPSHealth CareCommunity ResourcesMental HealthPatient CareAppropriate AgenciesPersonal CareLaw Enforcement
 
 
Employment History
Case Worker2020 - Present
Tampa General HospitalTampa, FL
  • Consult with health care team regarding psychosocial concerns.
  • Participated in an interdisciplinary team to ensure optimum patient care.
  • Provided written reports on all activities, contact, and interaction between children and parents through the CPS.
Intake Worker2018 - 2020
State of FloridaTampa, FL
  • Provide support services to families, which have experiences or are at risk of experiencing child abuse or neglect.
  • Provided immediate 24-hour on-call crisis psychiatric services for adults, adolescents and children.
  • Reviewed and evaluated clients progress in relation to measurable goals described in treatment plans.
Child Protective Specialist2016 - 2018
State of FloridaTampa, FL
  • Investigated referrals of child abuse, neglect and exploitation.
  • Assisted law enforcement and the courts in the determination of goals to ensure safety for abused children.
  • Managed an average of 20 cases involving families in which child abuse, neglect, and/or dependency had been substantiated.
  • Filed child abuse and neglect petitions in Family Court and testified when needed.
Education
Bachelor's Degree of Social Work2013 - 2016
New York UniversityNew York, NY
 
 
William Reed
Case Worker
Contact Information
Philadelphia, PA
(870) 555-5514
wreed@example.com
Skills
  • Patient Care
  • CMS
  • Healthcare
  • Community Services
  • DMH
  • Direct Supervision
  • Income
  • Child Abuse
  • Crisis Intervention
  • Computer System
 
 
Employment History
Case Worker2020 - Present
American Red Cross
Philadelphia, PA
  • Organized files and made phone calls.
  • Intervened in crisis situations using least restrictive approaches with children and adolescents having a mental health diagnosis.
  • Arranged And directed therapeutic rap sessions for parents on child abuse.
  • Assisted clients in developing goals in areas of need and assisted in developing treatment plans which were assessed regularly.
Crisis Worker2019 - 2020
Binder Binder National Social Security Disability Advocates NY
New York, NY
  • Developed individualized safety plans and treatment recommendations to ensure client and community safety.
  • Provided community referrals as needed.
Residential Coordinator2014 - 2018
Learning Tree International
Reston, VA
  • Administered medications Checked vital signs Bathed and clothed children and provided other personal care.
Education
Master's Degree of Psychology2018 - 2019
Rutgers, The State University of New Jersey
New Brunswick, NJ
Bachelor's Degree of Business2011 - 2014
Northeastern University
Boston, MA
 
 
Robert Myers
Case Worker
Contact Info
New York, NY
(580) 555-7831
rmyers@example.com
Skills
Communication
Program Eligibility
Service Delivery
Food Preparation
Community Service Events
Birth Parents
Emergency
Community Partners
Food Trays
Storage Areas
Employment History
Case Worker2020 - Present
Jewish Child Care Assoc of New YorkNew York, NY
  • Facilitated and participated in meetings with professionals stakeholders to evaluate cases involving child abuse and neglect.
  • Collaborate with mental health professionals and facilitate family linkage to counseling services.
Service Worker2018 - 2020
National Counseling GroupRichmond, VA
  • Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
  • Developed and implemented marketing plans to heighten community awareness of the facility.
  • Monitor clients in short term mental health facility to ensure client safety.
  • Provided community resources for families of abused/neglected children.
Housing Coordinator2016 - 2017
VerizonCollege Park, MD
  • Performed a full range of customer service functions for our business customers.
  • Provided world class customer service, and effectively negotiated with customers to resolve escalated issues.
  • Utilized effective call handling and communication techniques.
Education
Master's Degree of Social Work2017 - 2018
Virginia Commonwealth UniversityRichmond, VA
Bachelor's Degree of Psychology2013 - 2016
University of Maryland - College ParkCollege Park, MD
 

What Should Be Included In A Case Worker Resume

1

1. Add Contact Information To Your Case Worker Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Case Worker Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Case Worker Resume Relevant Education Example #1
Master's Degree In Psychology 2014 - 2016
Rutgers, The State University of New Jersey New Brunswick, NJ
Case Worker Resume Relevant Education Example #2
Master's Degree In Social Work 2014 - 2016
Virginia Commonwealth University Richmond, VA

What experience really stands out on Case Worker resumes?

Richard Shin Ph.D.

Associate Professor, University of Maryland

In the most basic sense, graduates who have experiences and skills on their resumes that set them apart from their cohort tend to stand out to employers. What sorts of extra leadership, advocacy, skill development, etc. opportunities have the applicant pursued outside of the program requirements of a counseling program? Everyone will have internship experiences because those are required. However, not everyone will have an example of a brief intervention that you developed and executed, which was focused on addressing the lack of representation of Black and Indigenous students in AP classes in your local high school. Initiating impactful efforts like this will definitely make you stand out. Show more

3

3. Next, Create A Case Worker Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Case Worker
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Case Worker Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

What experience really stands out on Case Worker resumes?

Dr. Jessica Burke

Associate Professor of Sociology, Francis Marion University

The skills that would really stand out on resumes include experience with distance learning; Zoom; and other technological skills, such as creating and editing videos; exceptional written and oral communication skills; and research skills, such as conducting data analysis and being able to correctly interpret the data would not hurt during a time when facts are often distorted. Show more


Work History Example # 1
Child Protective Specialist
Petersburg Public Library
  • Provided intensive in-home family counselor sessions three times weekly.
  • Performed of client assessments, established living plans, monitored client progress and provided brief in-home counseling as needed.
  • Performed diligent searches on children in DHS custody to locate relatives of the child.
  • Supervised five Child Protective Services Specialists in charge of CPS investigations.
  • Encouraged parent involvement in a low income, diverse student populated elementary school.

Work History Example # 2
Case Worker
Garden City Hospital
  • Prepared required correspondence for Medicaid Estate claims and other related documents.
  • Identified and assisted in Permanency Planning/Adoption/Reunification/Emancipation.
  • Organized and presented educational programs as assigned to communities' organizations trying to understand and assess risky behavior for HIV infection.
  • Supervised MSW student from the University of Pennsylvania and composed written evaluations.
  • Composed email correspondences to Management/Database/Finance Teams as needed to process patient requests in compliance with HIPAA.

Work History Example # 3
Case Worker
Judson
  • Reported case progress to DHS and completes CPS complaints as needed.
  • Worked closely with DHS and CPS authorities to resolve case concerns.
  • Provided in-home services for families and children returning from foster care Utilized a team, strength based approach with clients
  • Passed a thorough background check, health assessment, CPR certification and special training classes.
  • Performed in-service training for staff to assist in the understanding of social and emotional factors of the ESRD patients.

Work History Example # 4
Community Worker
Xerox
  • Solved complex problems through analysis and sensitive communication with injured veterans to document combat history.
  • Coordinated patient discharge arrangements including nursing home placement, rehabilitation, hospice, and transportation.
  • Managed and coordinated Midrange's yearly System i Customer Appreciation Day at the Boca Raton Facility of IBM.
  • Conducted PPE assessments, storm water inspections, lead toolbox discussion and developed communication of incidents and corrective actions
  • Supported communications to a diverse audience including employees, community members, media and customers.

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5. Highlight Your Case Worker Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your case worker resume:

  1. Certified Nurse Assistant (CNA)
  2. Medical Assistant
  3. Certification in Forensic Social Work (CFSW)
  4. Certified Case Manager (ACM)
  5. Certified Application Security Engineer - Java (CASE)
  6. Certified Medical Interpreter - Spanish (CMI)
  7. Certified Professional - Human Resource (IPMA-CP)
  8. Certified Professional Counselor
  9. OSHA Safety Certificate

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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