Top Case Worker Skills

Below we've compiled a list of the most important skills for a Case Worker. We ranked the top skills based on the percentage of Case Worker resumes they appeared on. For example, 10.4% of Case Worker resumes contained Public Assistance as a skill. Let's find out what skills a Case Worker actually needs in order to be successful in the workplace.

The six most common skills found on Case Worker resumes in 2020. Read below to see the full list.

1. Public Assistance

high Demand
Here's how Public Assistance is used in Case Worker jobs:
  • Determined initial and continuing eligibility for applicants and recipients for Public Assistance which included Medi-Cal, Food-Stamps and General Relief Benefits.
  • Initiated and determine public assistance for Family and Children Medicaid and N.C. Health Check/Health Choice, eligibility for multicultural population.
  • Determine client eligibility for multiple public assistance benefits; provides basic employment services to clients; performs casework management duties.
  • Follow all Department of Public Welfare procedures for determining if applicants meet the eligibility requirements for public assistance programs.
  • Recommended and/or determined eligibility for public assistance on selected cases and performed other related duties as assigned.
  • Apply regulations and procedures to determine eligibility of applicants and recipients for multiple public assistance benefits.
  • Specialized in determination of eligibility for public assistance and maintenance of over 800 cases annually.
  • Prepare system generated documents necessary to initiate, continue, and/or modify public assistance.
  • Interview applicants or participants of public assistance to obtain financial and other eligibility data.
  • Prepare and generated system documents necessary to initiate, continue or provide public assistance.
  • Analyze public assistance applicant information to determine new and ongoing eligibility for benefits.
  • Collaborated with Human Resources Administration to successfully troubleshoot public assistance cases facing sanctions.
  • Interviewed applicants and collected documents to determine eligibility for public assistance programs.
  • Determined and certified eligibility of clients who applied for public assistance.
  • Determine if applicants meet the eligibility requirements for public assistance programs.
  • Coordinated case management programs for families applying for public assistance.
  • Interview clients to determine eligibility for public assistance and Medicaid.
  • Conducted client interviews to assess eligibility for public assistance.
  • Interview applicants/recipients to determine their eligibility for public assistance.
  • Interviewed three clients face-to-face daily requesting public assistance.

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2. Child Abuse

high Demand
Here's how Child Abuse is used in Case Worker jobs:
  • Investigated allegations of child abuse/neglect and developed appropriate services for the families involved.
  • Complete legal documentation for adjudication and disposition hearings for alleged child abuse cases.
  • Investigated child abuse and neglect on reported allegations.
  • Investigated suspected allegations of child abuse and maltreatment.
  • Educate community members regarding Child Abuse/Neglect criteria.
  • Investigated cases of child abuse/neglect.
  • Conducted joint investigations with law enforcement and other community programs such as Children's Assessment Center, Child Abuse Pediatric Team.
  • Set up Children Health Insurance (K-CHIP), child care services, and set up classes for child abuse prevention.
  • Conducted investigations of reported child abuse and neglect including; risk assessments, counseling, interventions for children at risk.
  • Addressed legal issues such as child abuse and discipline, participated in hearings and provided testimony to inform custody arrangements.
  • Investigated suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved.
  • Worked on call to investigate and report cases of child abuse/neglect of children who reported to the Emergency Room.
  • Attended Child Abuse Training, Recognition and Reporting for NY State Social Service Workers Hunter College (2007).
  • Conducted investigations and coordinated treatment services for children, youth and families surrounding issues of child abuse and neglect.
  • Provide information to families in the community, which will help prevent child abuse/neglect and improve family functioning.
  • Investigate child abuse and neglect allegations, originating from the Administration for Children services, State Central Registry.
  • Manage assessment and ongoing case load with a minimum of fourteen to seventeen child abuse/neglect cases in Indiana.
  • Help restore Parents to participate in court order work plans, worked with DHS on child abuse cases.
  • Performed needs assessment with children and family members following a reported incident of child abuse or neglect.
  • Visited families to provide services needed, presented cases of neglect and child abuse in Family Court.

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3. Crisis Intervention

high Demand
Here's how Crisis Intervention is used in Case Worker jobs:
  • Provide crisis intervention, manage incidents and communicate information to the Corporate Compliance Department according to Agency policy.
  • Provided family advocacy, behavior management and crisis intervention to adolescents in an intensive residential treatment center.
  • Provided individual and family based therapeutic services, crisis intervention and case management for defined program.
  • Provided intensive case management and crisis intervention services to Katrina survivors that relocated to Illinois.
  • Performed crisis intervention for acute episodes of mental illness and suicidal persons within the community.
  • Provided family advocacy work, activity planning, behavior management and crisis intervention to adolescents.
  • Implemented and utilized necessary resources during family support, crisis intervention and goal-based visitation sessions.
  • Provided crisis intervention as needed, facilitated advice visits and assisted with enrollment assessments.
  • Performed assessments, provide crisis intervention and offer information and referrals to other services.
  • Provided crisis intervention, assessments, referrals, individual and group counseling/supportive guidance.
  • Provide crisis intervention and assistance to families seeking emergency and social services.
  • Utilized crisis intervention strategies to defuse heightened situations between parents and child/children.
  • Advanced professional communication, client engagement and crisis intervention with multicultural families.
  • Provided crisis intervention, understanding and utilizing emergency response procedures.
  • Provide case management & crisis intervention services to children and adolescents
  • Direct individual and group crisis intervention and bereavement therapy sessions.
  • Provide crisis intervention services and on-call emergency beeper coverage.
  • Performed crisis intervention and participated in 24-hour on-call rotation.
  • Provided crisis intervention and referred clients to community agencies.
  • Conducted conflict mediation and crisis intervention to unit residents.

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4. Court Hearings

high Demand
Here's how Court Hearings is used in Case Worker jobs:
  • Participated in emergency, juvenile and/or dependency court hearings to testify regarding child placement
  • Composed correspondences and notified clients of case updates/court hearings.
  • Submit legal documentation for court hearings and trials involving abuse, neglect, dependency, and even criminal charges for clients.
  • Attended court hearings with client and followed up with any recommendations from the court or Office of Children's services.
  • Prepare and file court complaints, coordinate with prosecutors and GAL's, attend and testify at court hearings.
  • Prepared and submitted required reports to city agencies, appeared at court hearings, and provided casework counseling.
  • Attend regular court hearings, write court reports, and conduct home visits in the community.
  • Testified in multiple court hearings on behalf of the State of Indiana on a weekly basis.
  • Accompanied victims to court hearings in order to advocate on their behalf and provide emotional support.
  • Maintained New York State standards in contact with children in care and testified in court hearings.
  • Served as a spokesman for the Agency during court hearings and worked along-side Agency attorneys.
  • Investigated reports of abuse, assessed risk, conducted removals and attended family court hearings.
  • Attend and testify at juvenile court hearings on the client(s) behalf.
  • Testified at criminal and civil court hearings regarding patients' history and present behavior.
  • Attended Family Court Hearings and brought back court recommendations to my supervisor for follow-up.
  • Researched and verified information and attended court hearings on their behalf if denied.
  • Maintain personal files, set court hearings, and provide information to caregivers.
  • Attended court hearings and composed court reports representing the children in foster care.
  • Testified at court hearings to represent the agency's position regarding each case.
  • Attend court hearings (families referred by Indiana Department of Child Services).

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5. Community Resources

high Demand
Here's how Community Resources is used in Case Worker jobs:
  • Work cooperatively with other agencies in establishing and utilizing community resources to enhance service delivery system for clients.
  • Provide information and referral to other appropriate agencies as needed and identify community resources for consultation and referral.
  • Connect families to appropriate services and community resources to facilitate increased stability and reduce recidivism.
  • Maintained weekly case management services, and worked cooperatively with landlords and community resources.
  • Determine eligibility of clients for treatment programs within the community; utilizes community resources.
  • Advocated for shelter residents and provided education to residents about available community resources.
  • Prepared court documents* Testified in court for abuse/neglect cases* Referred clients to community resources
  • Provide patient/family with information to community resources to assist in recovery.
  • Provided caseworker services to help older adults gain access to community resources
  • Established working relationships between community resources: churches, youth organizations.
  • Provide case management services to clients linking individuals with community resources.
  • Provided clients and family members with information about community resources.
  • Provide referrals to relevant community resources and agencies as appropriate.
  • Explain eligibility requirements, form completion requirements, community resources.
  • Research community resources to identify potential non-profit funding sources.
  • Provide linkage to community resources to children/adolescent and parents.
  • Guided individuals in accessing appropriate employment and community resources.
  • Educated consumers and their families regarding community resources.
  • Collaborated with advocacy agencies to provide community resources.
  • Maintained a working knowledge of relevant community resources.

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6. Social Workers

high Demand
Here's how Social Workers is used in Case Worker jobs:
  • Monitored and documented weekly progression of participant's goals while communicating with physicians and social workers.
  • Completed detailed confidential paperwork regarding visits, case notes, and contacted social workers/agencies/lawyers/judges.
  • Worked hand in hand with Psychiatrists and Social Workers to deliver the best quality of care with an integrative approach.
  • Meet with hospital case and social workers to educate for patient eligibility screening, and new program requirements.
  • Work with hospital staff, social workers, and nurse case managers to assist uninsured patients.
  • Maintain contact with attorneys, and social workers to inform them of any conferences or movements.
  • Testified and provided requested information to Judges, clerks, social workers, and attorneys.
  • Work with other community organizations, social workers, health care professionals, and employers.
  • Advise social workers and court staff of any changes in youth's behavior and status.
  • Maintain regular contacts with parents, social workers, case managers and work/education programs.
  • Worked with social workers in matters affecting student's disabilities or at-risk groups.
  • Worked with a team of Doctors, Psychiatrists, and other social workers.
  • Provide supervisory coverage for social workers in the unit, when required.
  • Coordinated care with doctors, social workers and family members.
  • Assisted social workers with case management and resource folder.
  • Review cases for social workers, as needed.
  • Maintain communication with sending state social workers.
  • Provided office support to shelter social workers.
  • Prepared comprehensive reports on applicants to provide social workers with pertinentinformation regarding cases.
  • Worked cooperatively with a treatment team of nurses, medical doctors, social workers, and psychiatrists.

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7. Mental Health Services

high Demand
Here's how Mental Health Services is used in Case Worker jobs:
  • Conducted case management and outreach to homeless population needing mental health services.
  • Conducted psychological evaluations and referred clients for mental health services.
  • Attended and completed forensic interviews Discussed needs with clients and made referrals to obtain community and mental health services as needed.
  • Referred families for concrete services such as, Medicaid, Medicare, housing, and mental health services.
  • Collaborate with other service providers, mental health services and educational programs to meet consumer needs.
  • Handled client emergencies and worked with the client to maintain prescribed medical and mental health services.
  • Worked with parents and children directly to provide mental health services as needed.
  • Assess and refer clients to poly outpatient programs, and mental health services.
  • Arranged for referrals to programs and mental health services according to individual needs.
  • Conducted intake assessments to refer participants to proper mental health services.
  • Attend court hearings to review client's mental health services.
  • Coordinate mental health services for those impacted by 9/11.
  • Coordinated and audited mental health services.
  • Linked troubled youth with G.E.D programming, teen parenting programs, substance abuse treatment and mental health services.
  • Provide mentorship and guidance to youth from Probation, Social Services, Mental Health Services.
  • Provided on-site mental health services in partnership with the Los Angeles County Department of Children and Family Services.

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8. Intake Assessments

high Demand
Here's how Intake Assessments is used in Case Worker jobs:
  • Completed intake assessments on children and families Provided necessary community resources to families Conducted parent education and enrichment activities for children 0-5
  • Perform intake assessments and maintain associated client and site documentation.
  • Performed intake assessments to screen families for program qualifications.
  • Complete intake assessments and orientation of assigned caseload.
  • Conducted intake assessments for homeless individuals and families.
  • Conducted intake assessments and all related paperwork.
  • Complete client intake assessments, client treatment plans, file and distribute intake documentation to appropriate supervising agency.
  • Conduct client intake assessments for financial aid services by phone and in person.
  • Conducted intake assessments on clients to determine needs * Volunteered over 1500 hours
  • Conducted intake assessments for victims and their children for the shelter program.
  • Included intake assessments, wellness screenings, and emergency prescription referrals.
  • Complete intake assessments to determine the needs of clients.
  • Carry a full caseload of intake assessments.
  • Performed intake assessments, psychosocial evaluations, temporary placement recommendations, and follow-up.
  • Conducted culturally sensitive psychosocial intake assessments with new participants.
  • Complete intake assessments and provide housing stabilization services Ensure the accurate and timely entry of client level data into HMIS.
  • Generated psychosocial evaluations, DDP 1&2's, case notes, intake assessments and discharge paperwork.

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9. Treatment Plans

high Demand
Here's how Treatment Plans is used in Case Worker jobs:
  • Guide, observe, and document inmate behavior for the purpose of establishing/following rehabilitation/treatment plans and discipline.
  • Collaborated with community and other agencies to develop individualized treatment plans for children and their families.
  • Implemented treatment plans and behavior modification addressing issues of independent living skills and family conflict resolution.
  • Developed treatment plans and participated in the development of service/care coordination plans by leading multidisciplinary meetings.
  • Developed and implemented of consumer treatment plans, facilitated educational groups and recreational outings.
  • Completed behavioral health services assessments and managed behavioral programs associated with client treatment plans.
  • Developed service and/or treatment plans for parents and children intended/designed to reunite families.
  • Developed individualized treatment plans with patient and service providers for optimal clinical aftercare.
  • Used Motivational Interviewing and Solution Focused Therapies for increased compliance to treatment plans.
  • Documented and reported on cases and provided recommendations and implemented treatment plans.
  • Team facilitation involving treatment plans, educational advocacy meetings and clinical partnerships.
  • Develop treatment plans and provide diagnostic assessments for appropriate treatment placement.
  • Facilitated monthly/annual integrated team meeting to develop treatment plans for clients.
  • Assess and created individual patient treatment plans utilizing yoga therapy approach.
  • Developed individual behavioral treatment plans and maintained progress reports.
  • Case assessments of functionality and developed treatment plans.
  • Implemented treatment plans to assist in decreasing negative behavior
  • Assessed client need, developed individualized self-sufficiency/treatment plans.
  • Developed treatment plans and provided follow-ups.
  • Developed treatment plans addressing identified issues.

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10. Medicaid

high Demand
Here's how Medicaid is used in Case Worker jobs:
  • Collect and review patient information to determine patient's eligibility for Medicaid, Social Security Disability, and hospital charity programs.
  • Review and research leads regarding personal injury cases by obtaining information from the Medicaid recipient's attorney and insurance adjuster
  • Conducted client interviews clients to gather information, assess need, and determine appropriate Medicaid category of eligibility.
  • Perform moderately complex eligibility determinations for social service programs such as Medicaid and food stamp programs.
  • Determine Medicaid eligibility based on the Federal Poverty Guidelines by the State of Pennsylvania.
  • Assist uninsured and under-insured hospital patients with the process of obtaining Medicaid.
  • Interviewed in-patient's bedside to obtain information and determine if Medicaid eligible.
  • Screen patients and review information to determine eligibility for Indiana Medicaid programs.
  • Job Description: Interviewed, verified and determined eligibility for Medicaid programs.
  • Reviewed and processed Casualty and Estate medical claims for deceased Medicaid beneficiaries.
  • Conducted interviews, determined eligibility for Food Stamps and Medicaid Programs.
  • Performed casework for the third party casualty recovery for Medicaid recipients.
  • Prepared required correspondence for Medicaid Estate claims and other related documents.
  • Determined emergency eligibility and processes expedited food stamps and Medicaid.
  • Verify all information and determine eligibility based on Medicaid policies.
  • Receive and review patient information for eligibility determination with Medicaid.
  • Interview and determined Medicaid eligibility for Durham County Medicaid Program.
  • Determined intake applicant's eligibility for the Adult Medicaid program.
  • Submit patient Medicaid and Social Security Administration Disability applications.
  • Complete Medicaid applications based upon state and federal guidelines.

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11. Service Plans

high Demand
Here's how Service Plans is used in Case Worker jobs:
  • Design and deliver family assessment and Service Plans and provided accurate documentation of activities through written Progress Notes.
  • Developed/implemented service plans for foster children; provided social services and arranged treatment for biological families and children.
  • Monitored and evaluated progress by completing appointment-by-appointment notes used to develop Individualized Service Plans.
  • Completed initial intake for women first utilizing the emergency shelter and established service plans.
  • Provided assistance with review/approval of initial assessments and service plans.
  • Develop and implement service plans and conduct stabilization reviews.
  • Developed service plans for families and maintained required documentation.
  • Developed and ensured implementation of individualized service plans.
  • Participated in development of annual service plans.
  • Developed and maintained individualized service plans.
  • Developed and reviewed service plans in consultation with clients, and prepared follow-up assessing level of efficiency in meeting benchmark standards.
  • Developed service plans and arranged for a cadre of services that included parenting classes, budgeting assistance, and family therapy.
  • Assessed open cases, determined best plan of action, made appropriate local community referrals, wrote service plans and closed cases
  • Maintained client records and evaluations, designed service plans and met with clients on a regular basis to asses client circumstances.
  • Complete all necessary paperwork including Family Assessment Service Plans, Progress Notes, and Monthly Program Statistics within necessary time frames
  • Assessed client's needs and establish goal orientated service plans; complete Family Assessment Service Plans and Permanency Hearing Reports.
  • Follow personalized service plans to assist each client so they may acquire educational and social skills needed for productive living.
  • Designed and reviewed service plans for clients, and performed follow-ups assessing the quantity and quality of services provided.
  • Developed service plans with the family and service providers and monitored and documented the progress of those service plans.
  • Developed casework/service plans, monitored progress and followed up with clients on a weekly, bi-weekly or monthly basis.

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12. Customer Service

high Demand
Here's how Customer Service is used in Case Worker jobs:
  • Advanced functions related to customer service, conversion activities, data purification and special assistance projects as required statewide.
  • Executed focused customer service through problem resolution from telephone inquires; high volumes call management.
  • Demonstrate the ability to handle stressful calls while maintaining professional composure and superior customer service.
  • Answer phones Customer service Set up appointments Interview applicants for their life/health insurance applications Data entry
  • Provided quality customer service by answering applicant/participant questions and explaining program and eligibility requirements.
  • Provided client-centered customer service to ensure program regulations are maintained and followed.
  • Addressed clients' concerns while maintaining organization and providing quality customer service.
  • Delivered initiative, resourcefulness in dealing with customer service issues.
  • Adhere to confidentiality and provide excellent customer service skills.
  • Coordinated requests for service, ensuring excellent customer service.
  • Received accolades for excelling in exemplary customer service skills.
  • Handled customer service inquiries and correspondence.
  • Maintained quality customer service skills.
  • Coordinate with multiple entities with regard to customer service complaints and questions about water and sewer problems, including pressure complaints.
  • Meet department standards for Customer Service, Asset research, document review and Intake interaction with attorneys, family members.
  • Set appointments with Vendors for them to come in and review their products with the customer service staff.
  • Meet department objective standards for Customer Service, Probate Research, Asset research, Document Review and Intake.
  • Experienced in incoming and outbound calls and over 5 year of experience in providing Customer Service Excellence.
  • Achieved monthly collection goals collecting $50,000 + per month while demonstrating excellent customer service and organization.
  • Provide customer service and information to individuals, as well as transportation and coordination for services needed.

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13. Substance Abuse

high Demand
Here's how Substance Abuse is used in Case Worker jobs:
  • Managed an intense caseload of mentally-ill clients at this nonprofit community organization providing innovative mental health and substance abuse services.
  • Preformed individual therapy sessions with residents who suffer from chronic psychotic and/or mood disorders and substance abuse.
  • Facilitated youth substance abuse groups, individual therapy, along with anger management and behavior modification techniques.
  • Work with cross-functional treatment team to establish individualized treatment protocols for women recovering from substance abuse.
  • Facilitated group therapy sessions utilizing various theoretical approaches and techniques for clients with substance abuse disorder.
  • Provided information to members and providers regarding mental health and substance abuse benefits.
  • Assisted and provided families with services to enhance their knowledge of parenting, substance abuse, and domestic violence.
  • Assisted culturally diverse populations of all ages; i.e., homeless, HIV, mentally ill, substance abuse.
  • Case manager for a permanent supportive housing program for families with severe mental health and/or co-occurring substance abuse disorders.
  • Assist Case Manager with group counseling sessions focused on the challenges of living with chronic substance abuse and HIV/AIDS.
  • Position: De-Tox Technician Duties Included: Intake & Discharge of clients for detoxification of substance abuse or alcohol.
  • Coordinated and performed home visitations, substance abuse prevention counseling, and education to at-risk pregnant women.
  • Complete weekly group sessions; including mental health & substance abuse, as well as medication management.
  • Teach life skills and parenting skills toward recovery for families affected by substance abuse and domestic violence.
  • Interacted with individual that had issues with the law, alcohol/substance abuse and domestic violence among others.
  • Managed a caseload of 8-10 homeless individuals suffering with mental illness, substance abuse and HIV/AIDS.
  • Case Manager with a caseload of 30 clients suffering from mental health and substance abuse disorders.
  • Experience with court hearing, working with substance abuse, domestic violence, and mental health.
  • Provided counseling in a treatment program for adults diagnosed with psychiatric disorders and substance abuse.
  • Formulated treatment plans for clients in need of assistance with substance abuse and mental health.

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14. Data Entry

high Demand
Here's how Data Entry is used in Case Worker jobs:
  • Performed intakes/discharged, recorded daily statistics, data entry.
  • Conducted extensive data entry for a nonprofit organization.
  • Provided quality data entry for as many as 125 Louisiana and Mississippi case files from the department of public housing.
  • Demonstrated remarkable word processing and data entry skills, and maintained up to date quarterly and monthly clinic reports.
  • Prepared reports (annual and quarterly), making significant use of computers for research and data entry.
  • Assisted in data entry/ update CBA clients, maintain CBA data base program to ensure accurate services delivery.
  • Performed data entry using HMIS daily for Emergency Assistance Network and HPRP (homeless prevention rapid program).
  • Assisted in the daily maintenance of office organization, such as data entry, filing and mailing preparation.
  • Prepared client history information profile for timely and accurate data entry and maintained case file.
  • Perform data entry of applications; administer case preparations such as obtaining reports etc.
  • Performed light typing, filing, copying, word processing, and data entry.
  • Ensured all system documentation is kept up-to-date including data entry and business process flows.
  • Used personal computer extensive for inquiries, data entry and typing of narratives.
  • Case management, data entry, CRIS-E, clients work barriers and assessments.
  • Documented progress notes, completed data entry of care and performed monthly/quarterly reports.
  • Completed in-take interviews and performed data entry into the statewide data base.
  • Performed data entry of daily contacts and incidents at the Crisis Center.
  • Completed approved ETS system data entry for all such activities.
  • Performed data entry for multiple clients on a daily basis.
  • Complete data entry, forms, vouchers, and reports.

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15. Independent Living

average Demand
Here's how Independent Living is used in Case Worker jobs:
  • Prepared individuals for transition into adulthood and independent living.
  • Assisted individuals with disabilities in developing their independent living skills and with respite and chore services in home and community settings.
  • Worked on call in the emergency shelter, the independent living program and the home for pregnant teens and teen mothers.
  • Help client be more self -sufficient to move toward independent living on their own, through a workshop education.
  • Provided information on housing, food stamps, day care and other resources to help maintain independent living.
  • Assisted in teaching independent living skills to enhance and support a positive reintegration into the community and workplace.
  • Develop formal independent living skills for all adolescents 14 - 20 years of age as defined by ACS.
  • Facilitated group sessions in order to focus on conflict resolution, social, educational and independent living skills.
  • Assessed clients and educated them on programs available to them for independent living and rejoining the workforce.
  • Work with 16-21 year old youth who are court wards or delinquents to gain independent living skills.
  • Assist with obtaining benefits, referrals for treatment, monitoring hygiene and teaching independent living skills.
  • Help to coordinate care with other health care providers, monitor stability and independent living.
  • Served on an interdisciplinary team with agency medical, mental health and independent living staff.
  • Find and establish independent living for those transitioning out of a group home setting.
  • Determined clients needs through psycho-social assessment, and developed client plans for independent living.
  • Assisted with transporting clients to their appointments and assisted with independent living skills.
  • Developed and taught independent living, life skills, and empowerment classes.
  • Prepared Independent Living Plans (ILP) and conduct bi-weekly updates.
  • Conducted Independent Living forums to youth, 14 years and older.
  • Assist clients in obtaining sobriety, independent living and permanent employment.

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16. Support Services

average Demand
Here's how Support Services is used in Case Worker jobs:
  • Conducted intakes, assessment and case management relating to emergency family support services.
  • Interviewed clients to assess eligibility and referred clients to appropriate support services.
  • Facilitated the referral and collaboration process for mental health support services.
  • Developed discharge planning with needed community support services.
  • Provided support services for impoverished clients.
  • Manage evening operations for drop-in center that provides psycho-social and other support services to women who work in the sex-trade industry.
  • Provided support services to children and parents, with the focus on maintaining the family unit or reunification whenever possible.
  • Act as a client advocate for individuals and families in the Transitional Housing program by providing support services.
  • Home Visited, Provide case management, follow up and support services to individuals and heir families.
  • Provided in-home support services to caseload of foster children and their families under Bridges to Health Program.
  • Provided referral and support services for low income families, residential rehabilitation settings, and group homes.
  • Provide guidance to military families concerning EFMP enrollment process, resources, and support services available.
  • Assisted hurricane victims with support services and products and made them available for there personal needs.
  • Provide and arrange support services, such as employment, job training and education to parents.
  • Answered correspondence and assisted in the coordination of all support services provided by the team.
  • Provide mental health support services to adults that present with a diagnosis from the DSM-5.
  • Develop monthly agency training activities calendar and distribute to customers, staff and support services.
  • Provided in-home counseling to youth and their families, connected families to community support services.
  • Provided training for coping skills and performed related work to transition support services.
  • Point of contact for new clients seeking provisional housing and support services.

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17. Social Security

average Demand
Here's how Social Security is used in Case Worker jobs:
  • Assisted Advocates (attorneys and non-attorney representatives) in the development of files for individuals denied of Social Security Disability benefits.
  • Squired medical evidence for social security disability claims through continued communication, with doctors and hospitals.
  • Worked closely with the Social Security Administration, Massachusetts Rehabilitation Commission and other state agencies.
  • Communicated with Social Security, Welfare and community agencies to obtain and provide information.
  • Assisted the clients with paperwork to determine their eligibility for unemployment and social security.
  • Contacted the NJ Social Security Administration Department regarding recipient's eligibility of S.S.I.
  • Refer Medi-Cal Beneficiaries to Case-Worker, Social Security and Medicare for more benefits.
  • Trained on the application process of Social Security Disability & Supplemental Security Income.
  • Coordinated vocational training for disabled members who received social security benefits.
  • Develop and maintain working relationships with Social Security and medical personnel.
  • Be knowledgeable on filing and appealing for Social Security Disability benefits.
  • Communicated key information between clients and Social Security Case Workers.
  • Interviewed applicants and recipients to determine eligibility for social security.
  • Return Messages from clients, social security/disability and doctors.
  • Developed and maintained files throughout Social Security Disability Claim.
  • Maintained solid customer relationship by handling social security claims.
  • Acted as intermediary between company and social security client.
  • Processed documents received from the Social Security office.
  • Assist clients with Social Security Disability benefits.
  • Ensured social security, medical benefits.

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18. Medical Records

average Demand
Here's how Medical Records is used in Case Worker jobs:
  • Request individual's medical records and analyze SSI medical conditions listings for eligibility.
  • Located and retrieved medical records on insurance applicants by calling medical facility's.
  • Coordinated with doctors and other professionals regarding medical records and disability questionnaires.
  • Worked with doctors to maintain medical records and additional documentation.
  • Scanned medical records into company database for insurance purposes.
  • Submitted medical records to Social Security Administration and affiliates.
  • Contacted facilities to retrieve patient's medical records
  • Requested medical records and submitted medical record.
  • Communicate with law offices regarding their clients, keep track of hearing dates, prepare and obtain medical records for attorneys.
  • Maintain and coordinate clients medical records, scan and keep an accurate record of all of client's pertinent information.
  • Assessed medical records and work capacity assessments in order to determine the client's ability to become employed.
  • Assisted patients and other sources; over the phone and emails, on getting medical records upon request.
  • Request medical records from medical facilities for applicants filing for short term disability, life insurance, etc.
  • Meet call stats, Verify Customer Insurance Information, Uphold HIPPA Standards, Fax/Scan Medical Records, Outbound/Inbound Calls
  • Worked cases, handled medical records, customer services, fax, mailed, used copying machine.
  • Monitor health needs of individuals and schedule appointments, administer medicine and keep medical records current.
  • Obtained and analyzed personal data, social data, medical records and psychiatric records of clients.
  • Worked in the litigation department and was responsible for collecting medical records for legal cases.
  • Order and review medical records and bills for related injuries to client's case.
  • Reviewed and analyzed diagnosis codes, procedure codes, medical records and medical billing.

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19. Appropriate Referrals

average Demand
Here's how Appropriate Referrals is used in Case Worker jobs:
  • Consulted with interdisciplinary team in order to ensure appropriate referrals and discharge of homeless, psychiatric and geriatric patients.
  • Monitored and evaluated children's academic functioning, and made appropriate referrals for academic support when needed.
  • Provide participants with resource information and make appropriate referrals.
  • Make appropriate referrals to community resources and providers.
  • Provided appropriate referrals to other community resources.
  • Make appropriate referrals to mental health agencies, in-home services, day treatment programs, residential facilities and other necessary supports.
  • Secured appropriate referrals for up to 10 adults at individual counseling, AA/NA meetings and substance abuse treatment facilities.
  • Created a discharge plan for inmates based on individual need and made appropriate referrals for community based services.
  • Assess clients' needs and make appropriate referrals to either OFA programs or other programs in the community.
  • Screen clients for Substance Abuse, Mental Health, and Domestic Violence and made the appropriate referrals.
  • Supported family reunification by evaluating birth parents and children's needs; made appropriate referrals.
  • Provide case management services to parents and youth making appropriate referrals based on individual needs.
  • Assessed needs and make appropriate referrals for birth parents and children to support reunification.
  • Make appropriate referrals; and provide transportation to Covenant House Florida, if indicated.
  • Provide appropriate referrals to the Department of Human Services as a mandatory reporter.
  • Provided child development screenings and appropriate referrals when delays are noted.
  • Monitored clients' condition, made appropriate referrals and wrote reports.
  • Assessed service needs and made appropriate referrals to preventative agencies.
  • Set up client intake appointments and made appropriate referrals.
  • Make appropriate referrals to other agencies and services.

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20. Domestic Violence

average Demand
Here's how Domestic Violence is used in Case Worker jobs:
  • Interview individuals involved in domestic violence or sexual assault for general profile to determine eligibility guidelines to receive services through agency.
  • Coordinated the case management and educational program services at a combined domestic violence shelter and transitional housing site.
  • Provided domestic violence intervention, Temporary Protection Orders for domestic violence and sex trafficking.
  • Report all Domestic Violence issues to the appropriate Domestic violence specialist immediately.
  • Lead domestic violence support group for biological parents working towards family reunification.
  • Respond to general telephone inquiries regarding domestic violence.
  • Provided domestic violence training and curriculum design.
  • Facilitated supportive domestic violence workshops.
  • Facilitate groups on self-esteem, domestic violence, parenting skills training, child abuse and safety, debriefing and relapse prevention.
  • Develop and use expertise to address special issues affecting participants, including, teen pregnancy, AODA, and domestic violence.
  • Facilitated a life skills group for children who were currently in or had been in homes where there was domestic violence.
  • Supplied social service referrals, food, emergency transportation and shelter assistance to homeless clients and domestic violence victims.
  • Educated victims of domestic violence, served as court liaison, conducted public presentations, coordinated social services for clients
  • Provided outreach, oversight and support for women, children and men who are impacted by domestic violence.
  • Acted as a liaison between the Domestic Violence Coordinators of the Baltimore County Police and the victims.
  • Provide services for survivors of domestic violence, and provide advocacy services for victims of sexual assault.
  • Assisted domestic violence worker with case management, court visits and home visits.
  • Managed caseloads and advocate for client rights that are victims of domestic violence.
  • Lead a support group for women living in the experience of domestic violence.
  • Provided counseling for residents and families at the domestic violence crisis center.

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21. Child Support

average Demand
Here's how Child Support is used in Case Worker jobs:
  • Interviewed custodial and non-custodial parents to determine child support payment based on income information provided by both parents.
  • Processed orders for paternity determination and also interviewed custodial parents for child support eligibility.
  • Submitted garnishments on delinquent non-custodial parents in court ordered child support payments.
  • Responded to questions regarding Child Support Enforcement and regulations.
  • Collected fees and maintained records associated with Child Support/Alimony.
  • Provided general information about child support in Missouri.
  • Provided child support enforcement for custodial parents
  • Gathered Facts from non-custodial and custodial parents regarding child support * Determined the best method to handle their child support matters.
  • Enforce child support payment obligations by utilizing FIDM, License revocation, Tax Offset, Seizure of assets and wage garnishment.
  • Calculated household budget with income and expenses; Living expenses, child support etc., is also reviewed and verified.
  • Initiated actions to establish paternity, child support orders, and income withholding orders under federal and state guidelines.
  • Provide comprehensive child support services to children, parents, and custodial parents by performing advanced level service.
  • Selected as a team of two to represent the Child Support with inmates in a positive view.
  • Assessed routine child support cases to determine appropriate actions and collected documents needed to retrieve child support.
  • Attend court hearings during the Division of Child Support Enforcement dockets to receive referrals from the court.
  • Tracked and collected inmate payments regarding rent and other obligations (such as court-mandated child support).
  • Established paternity and child support obligations while enforcing child support laws and collecting the court-ordered support payments.
  • Reviewed cases in need of modification and took appropriate actions to comply with child support guidelines.
  • Responded to inquiries and complaints regarding child support case status, procedures, processes, regulations.
  • Work closely with the enforcing states to ensure non-custodial parent in compliance with child support order.

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22. Phone Calls

average Demand
Here's how Phone Calls is used in Case Worker jobs:
  • Accept phone calls from the public and professionals to assist them with questions and issues regarding the welfare of children.
  • Provide written & oral responses to correspondence & phone calls in a timely, clear, & concise manner.
  • Set up home visits with clients and their families, and supervised phone calls or visits if necessary.
  • Document all contact the NCP; NCP activities and progress including meetings, phone calls or correspondence.
  • Conduct home visits, office visits, outreach, escorts, phone calls and case work advocacy.
  • Receive phone calls from patients, addressing all questions and concerns, while maintaining excellent patient rapport.
  • Maintained a record of services (home visits, phone calls and outreach) done for clients.
  • Perform clerical support functions necessary such as, composing correspondence, answering and returning phone calls.
  • Prepared files, answered phone calls, prepared memos, case management, and assisted clients.
  • Answer phone calls, assist customers, prepare documents, monitor payments, and manage files.
  • Handle internal and external phone calls to schedule and follow up with consumer's progress.
  • Developed and strengthened participant relationships through phone calls, in-person meetings, and home visits.
  • Answer and transfer phone calls, contact and verify facilities, typing over 35 w.p.m.
  • Performed filing duties as well answering phone calls and speaking with clients regarding their services.
  • Assist with the DCFS case by performing daily progress notes and facilitating phone calls.
  • Assist with letters, certified letters, faxing, scanning, and telephone calls.
  • Completed monthly phone calls and home visits to ensure satisfaction of services received.
  • Answered a high call volume of telephone calls on a daily basis.
  • Conduct phone calls to encourage and inform seniors to attend upcoming events.
  • Provided administrative support such as phone calls, filing and correspondence.

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23. Developmental Disabilities

average Demand
Here's how Developmental Disabilities is used in Case Worker jobs:
  • Work with individuals with developmental disabilities, assessing and monitoring behavior problems, implementation of interventions in their home.
  • Applied effective leadership techniques to manage and supervise case workers provide quality services to adults with developmental disabilities.
  • Partnered with local employers to identify job opportunities for individuals with physical, psychological, and developmental disabilities.
  • Provided direct care services to children (adolescents) with developmental disabilities and behavior disorders.
  • Provide residential supports to many adults who have developmental disabilities in the communities.
  • Coordinated community-based health and welfare services for families with children with developmental disabilities.
  • Provided services for individuals with developmental disabilities, attended in services as needed.
  • Provide high quality case management services to adults with developmental disabilities.
  • Supervised individuals with varying intellectual and developmental disabilities.
  • Managed a caseload of clients with developmental disabilities by aiding their necessities and measuring their goals on a timely basis.
  • Assisted adults with developmental disabilities, various mental illnesses, and substance use in daily living activities.
  • Job coach and case worker for adults with mental and developmental disabilities.
  • Work with people with developmental disabilities.
  • Provide on-going case management services to youth with mental illness and/or developmental disabilities.
  • Provided case management services for adults with developmental disabilities, Responsible for assessing the needs of the disabled member.
  • Case management for people with developmental disabilities.Daily living tasks, Progress reports, Home visits.
  • arch 2015- Provides ongoing case management services and rehabilitation services for adults with mental illnesses or individuals with developmental disabilities.

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24. Financial Assistance

average Demand
Here's how Financial Assistance is used in Case Worker jobs:
  • Prepared budgets and help provide financial assistance to military member and their family through non-interest loans provided by our non-profit society.
  • Aided Home Care workers with assistance to keep biological families together through parent education and approving available financial assistance.
  • Determine client's eligibility for financial Assistance, counsel individuals and families requiring assistance of social services.
  • Determined eligibility for clients from either Federal or privately funded financial assistance based on various factors.
  • Advocated and referred clients for legal, medical and financial assistance whenever necessary.
  • Arrange travel and/ or financial assistance for military personnel for emergency situations.
  • Provide patient/family with available resources such as: financial assistance/funeral assistance.
  • Authorized personal loans and issued payments for emergency financial assistance.
  • Determined eligibility for county financial assistance for low-income families.
  • Prepare and process applications for emergency financial assistance.
  • Processed requests for financial assistance.
  • Reviewed clients' financial situations, guided them through resources and budget planning, and recommended qualified clients for financial assistance.
  • Entered data, processed, and filed applications for evacuees from Hurricane Katrina and Rita to provide short term financial assistance.
  • Enroll and provide financial assistance and long-term counseling to 6 clients who were homeless or in imminent danger of becoming homeless.
  • Provide financial assistance to clients for basic needs such as rent, utility bills, medications, vision and dental services.
  • Screened clients in person and by phone to determine client eligibility, completed case documentation and provided direct financial assistance.
  • Assisted military personnel and their family members with resource attainment such as financial assistance, travel services, and housing.
  • Interview clients in need of groceries and/or financial assistance- Responsible for statistical reporting for Temple Corps.
  • Assisted mentally ill individuals with coping skills, employment, housing, and financial assistance.
  • Assisted clients and provide financial assistance with PG & E, rent and deposit assistance.

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25. Child Care

average Demand
Here's how Child Care is used in Case Worker jobs:
  • Provided underprivileged families with information on state assisted child care services in Delaware County, Pennsylvania.
  • Provided information and counseling to parents regarding their eligibility for subsidized child care programs.
  • Review cases for Food Stamps, Medical Assistance, Child Care Services Care Takers Supplements, and Family Planning Waiver.
  • Work in partnership with child care providers to give NYC children nutritious meals and provide a safe learning environment.
  • Worked directly with other departments, clients, and management to provide with child care.
  • Perform youth/child care functions relevant to daily home care and activities of daily living skills.
  • Managed case load for San Joaquin County subsidized child care clients and Cal-Learn clients.
  • Work with the Resource & Referral Counselors to help parents needing child care referrals.
  • Screened the subsidy application to determine client meets the requirement for child care subsidy.
  • Researched child care provider in Philadelphia area in CCMIS according to client's preference.
  • Educated family on child care, proper nutrition, and pregnancy care.
  • Advised clients on food stamps, child care and money management.
  • Assist families with obtaining independent housing and child care assistance daily.
  • Referred clients to License providers for child care services.
  • Updated all necessary knowledge on child care and practices.
  • Complete enrollment documents for new child care providers.
  • Assisted single parents in finding child care.
  • Assist with child care voucher procedure.
  • Calculated child care provider payments.
  • Assisted child care staff in de-escalating crisis situations and implementing a behavior modification program.

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26. Counsel

average Demand
Here's how Counsel is used in Case Worker jobs:
  • Coordinated a weekly caseload of 18 children through home visitations, assessment testing, counseling and arranging specialized services and transportation
  • Facilitated patient enrollment in the clinical family planning program and provided family planning support and counseling to adolescents and adults.
  • Collaborated with state Vocational Rehabilitation counselors to find ways of accomplishing job tasks based on an individual's abilities.
  • Provide group tobacco cessation counseling to tobacco users in University of Miami settings with collaboration of wellness team.
  • Worked with families to promote reunification and relationship building through in-home counseling on an individual and family basis.
  • Provided counseling to clients; including but not limited to referrals to various organizations for additional assistance.
  • Specialized in intensive prevention and direct counseling services to mothers with infants born with positive toxicology diagnosis.
  • Maintain regular face-to-face contact for the purpose of counseling children/adolescents, biological/legal family, and foster parents.
  • Provide clients with behavioral management, educational advocacy, life skill instruction and informal counseling.
  • Provided individual and group psychotherapy and/or counseling under the supervision of a certified clinician.
  • Provide budget counseling and financial assistance to active duty and retired military service members.
  • Counseled clients in identifying, enrolling in and financing appropriate educational programs and/or courses.
  • Provided family and individual counseling, parenting workshop and community resource referrals for clients.
  • Facilitated supportive services and counseling for client family members to address special concerns.
  • Provided case management and counseling services to residents with emotional and behavioral difficulties.
  • Assisted foster children, adoption and natural parents in providing necessary counseling services.
  • Provided counseling and support for emotionally disturbed and/or juvenile delinquent males residents.
  • Facilitated all ongoing mental health counseling training for non-professional and professional employees.
  • Coordinate with the Bi-lingual Access Line, incorporating interpreter services during counseling sessions
  • Counseled foster parents on positive and appropriate child behavior modification techniques.

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27. Law Enforcement

average Demand
Here's how Law Enforcement is used in Case Worker jobs:
  • Advised federal and local law enforcement agencies during investigation and trial services.
  • Communicated with various law enforcement agencies and legal institutions.
  • Coordinated with law enforcement and emergency personnel.
  • Work closely with law enforcement regarding prosecution.
  • Interacted daily with local law enforcement and dispatchers to efficiently book incoming clients and maintain safety and control of the facility.
  • Worked with service providers such as court appointed attorneys/judges, CASA workers and law enforcement officers regarding provision of family services.
  • Provided advocacy support and accompanied clients during the collection of forensic evidence, photographing of injuries, and law enforcement interviews.
  • Worked directly with Law Enforcement, The Legal System, Mental Health Facilities, nursing homes & residential care facilities.
  • Arranged appointments for clients with hospitals, pediatricians, lawyers, law enforcement, and other community resource agents.
  • Work closely with provider agencies, foster families, biological families, law enforcement, and other county agencies.
  • Collaborated with law enforcement, schools, medical personnel, mental health agencies, the courts during assessments.
  • Engaged with medical personnel, law enforcement and other professionals to access needed service programs for client/ customer.
  • Establish relationship with clients, providers, law enforcement, court personnel, agency staff and management.
  • Assisted law enforcement with interviews, removal of children as well as drug and alcohol assessments.
  • Advised them to obey the law at all times and show respect for law enforcement personnel.
  • Worked with liaison agencies such as law enforcement, patient services, and school systems etc.
  • Serve as a liaison to social services, schools, law enforcement agencies and attorneys.
  • Developed positive relationships with the local law enforcement, hospitals, schools and religious communities.
  • Do outreach to law enforcement for issues & crisis of community members of all ages.
  • Interviewed children, parents, friends, and law enforcement in relation to allegations.

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28. New Clients

average Demand
Here's how New Clients is used in Case Worker jobs:
  • Interviewed and assessed new clients for entitlement eligibility and necessary documents, Job logs and appropriate interview attire.
  • Scheduled appointments and interviewed new clients for eligibility of funds.
  • Register new clients in the program and input them in the Senior Participant Program (SPP).
  • Assume Supervisory role along with orienting new clients to CDT in the absence of the Program Coordinator.
  • Conduct intake and assessments for new clients and determine if appropriate for shelter.
  • Participated on marketing company quality of services, recruited and referred new clients.
  • Home visit to assess new clients for eligibility and re-evaluation of active clients.
  • Interviewed new clients to identify needs; connected questionable cases to management.
  • Created files for new clients, and updated existing client's files.
  • Admit new clients by reviewing records and applications, conducting orientations.
  • Complete intake with new clients and follow up with clients.
  • Process Intakes for new clients and screen clients for entitlement/benefits.
  • Handled paperwork for new clients and completed client survey/interview.
  • Case management with new clients in emergency beds.
  • Conducted comprehensive intakes and assessments of new clients.
  • Led group therapy and orientation for new clients.
  • Complete intake forms and assessments on new clients.
  • Interviewed and assessed 15 new clients each week.
  • Assigned case numbers for new clients.
  • Conducted initial interviews for new clients.

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29. Monthly Reports

average Demand
Here's how Monthly Reports is used in Case Worker jobs:
  • Prepared monthly reports, weekly reports and correspondence with government officials and international organizations.
  • Prepared and submitted updated monthly reports to the program director
  • Compiled statistical data for monthly reports of services provided.
  • Completed Monthly Reports and fulfilled ongoing documentation requirements.
  • Grant Reporting: Collect client data and submit monthly reports in order to sustain grant funding through The Department of Justice.
  • Completed monthly reports, case conferences, wrote up and attending State Hearings, comprised monthly reports for my supervisor.
  • Perform all administrative duties; prepare monthly reports, time sheets, daily activities, and mileage logs.
  • Created monthly reports for quarterly reviews of participants' progress and inclusion in case study history records.
  • Create monthly reports regarding federal grant, family partnership agreements, volunteer and enrollment statistics etc.
  • Complied with statistics and exercise data, using various measures to improve plans and monthly reports.
  • Create and maintain accurate foster care files, monthly reports, treatment plans and case plans.
  • Prepare intake forms, review and collect proper documents needed for file and prepare monthly reports.
  • Developed and established daily life and social skills * Reported daily progress notes and monthly reports
  • Designed and developed a tracking system to monitor the timely submission of all monthly reports.
  • Created safety plans, monthly reports, interventions as well as carried a weekly caseload.
  • Prepared detailed monthly reports on each individual for submission to the DCF social worker.
  • Created and maintained spreadsheets using advanced Excel functions and calculations for monthly reports.
  • Provided monthly reports to probation officers in Circuit, Juvenile and Municipal Courts.
  • Maintain weekly logs, monthly reports and other records as required for program.
  • Prepared monthly reports for Director of Department and for State Health Department.

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30. Tanf

low Demand
Here's how Tanf is used in Case Worker jobs:
  • Performed complex and specialized Temporary Assistance for Needy Families (TANF) eligibility and grant determination assignments.
  • Interviewed and investigated applicants for TANF (Temporary Assistance for Needy Families) to gather information pertinent to their application.
  • Case management for Tribal TANF participants and their families.
  • Provide paraprofessional support services to TANF recipients to assist in overcoming barriers that impede progress toward self-sufficiency.
  • Provide paraprofessional support services to DHR-TANF recipients in overcoming barriers to employment.
  • Maintain quality customer services in accordance with the SPIPA TANF Policy & Procedures Manual.

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31. Medical Facilities

low Demand
Here's how Medical Facilities is used in Case Worker jobs:
  • Maintained dialogue, contacted medical facilities and employers to obtain information.
  • Prepared standard correspondence to clients and medical facilities.
  • Transport clients to appointments or meetings with external agencies or outside providers, such as social services organization or medical facilities.
  • Visited medical facilities, businesses and restaurants to expand the services of the diabetes initiative program.
  • Fax, Email, Mail, or FedEx request for records to medical facilities.
  • Transported 5 foster children to various medical facilities, play therapy and schools.
  • Contacted Medical facilities for patient records by request from insurance companies.
  • Average 100-190 calls to medical facilities and/or patients daily.
  • Make calls to insurance companies to send medical record request Direct customer service with medical facilities and personal information.

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32. Client Information

low Demand
Here's how Client Information is used in Case Worker jobs:
  • Documented all internal & external contacts and relayed client information according to company and governmental guidelines while maintaining appropriate confidentiality.
  • Set up appointments, interview, assess and verify client information to determine eligibility in accordance with Federal/State regulations.
  • Registered new clients for future assistance and updated existing client information, to include funds received and future eligibility.
  • Reviewed applications, verified client information, processed documents in accordance with state and federal public assistance guidelines.
  • Completed medical changes on computer for verifying and updating client information and benefits.
  • Safeguarded all client information to ensure compliance with confidentiality policies and procedures.
  • Maintain confidentiality of client information and Professionalism at all times.
  • Obtain and verify client information and calculating accurate benefit levels.
  • Maintained the integrity and confidentiality of all client information.
  • Collected and entered client information into databases.
  • Provided client information that will help current clients regain control over their own life and recovery and rehabilitation process.
  • Provide necessary client information to referring department and the family(contact logs, reports, case updates).
  • Verify client information; maintain accurate records; enter client data into case files and electronic databases.
  • Worked with the County Assistance Office in transferring of correspondence and other client information as needed.
  • Processed case changes, updates and mailed out documents requesting needed or missing client information.
  • Maintain client information in confidence; taking into consideration legal and ethical practices and policies.
  • Evaluated clients' physical or mental condition based on review of client information and observations.
  • Coordinate requests for service to include recording all client information in the case management system.
  • Log all new and updated client information into CAS 2.0 (Client Assistance System).
  • Received certified HIPPA Training in order to protect client information, via consent forms.

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33. Client Files

low Demand
Here's how Client Files is used in Case Worker jobs:
  • Maintained precise and accurate documentation of case management services, including client files and entries into the program databases.
  • Review, update and transfer client files based on specific needs of the enrolled family members.
  • Manage office duties to include telephone, set up files for resources and client files.
  • Maintained daily electronic client files in order to remain in compliance with state regulations.
  • Prepared, organized, and maintained client files to ensure information accuracy and integrity.
  • Maintained client files with weekly updates to monitor progress for MICA clients.
  • Maintained client files up to date and conducted daily follow ups.
  • Maintained case sheets, client files, and scheduled appointments.
  • Maintain client files and submit monthly report of services rendered.
  • Prepare and maintain necessary mandated client files and case reports.
  • Maintain and complete client files as required with grant requirements.
  • Maintained client files with attention to detail and accuracy.
  • Maintain client files, both electronic and paper.
  • Maintained client files and documents to support application.
  • Manage client files and perform quarterly audits.
  • Conducted office interviews, established client files.
  • Completed case notes and maintained client files.
  • Maintained physical and web-based client files.
  • Assisted New Jersey residents in applying for utility assistance Maintained client files and other record keeping as require
  • Maintain on-going client files, including care plans, correspondence and case notes.

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34. Special Needs

low Demand
Here's how Special Needs is used in Case Worker jobs:
  • Managed a caseload of 9 special needs children age ranging from 5 to 21 years of age.
  • Provide information to clients regarding respite care based on individual special needs and provider credentials.
  • Identified core issues and provided assistance for children and adults with special needs.
  • Facilitate parenting skill training in Spanish, special needs parenting training in English.
  • Help patient obtain necessary resources and advocate for the patient with special needs.
  • Designed and implemented plans to ensure safety of special needs or at-risk children.
  • Provided a safe and nurturing environment to children with very special needs.
  • Interviewed migrant workers for employment, special needs, and financial help.
  • Conduct interview for refugees with special needs and make appropriate referral.
  • Assisted in managing the cases of four adults with special needs.
  • Coordinated events and outing's for the children with special needs.
  • Provided support and assistance to clients with special needs.
  • Assisted resident children with special needs with daily activity.
  • Worked with and cared for children with special needs
  • Home Health Aid for individuals with special needs.
  • Assigned to one special needs kid.
  • Interview and assessment of eligibility for public benefits Providing additional information and services as needed to clients with special needs
  • Case management for special needs children Part of a rare case where a child went from need of assistance to independent living
  • Coordinate and conduct Special Needs Forums to address all issues that affects family members with special needs.
  • Direct service to adults with special needs to help them remain in the community Create own schedule

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35. Staff Members

low Demand
Here's how Staff Members is used in Case Worker jobs:
  • Interact with rental office staff members for assistance with resident's cases.
  • Attended weekly program meetings and sent out meeting minutes to staff members.
  • Collaborate with staff members to perform assessments and develop treatment plans.
  • Trained and supervised other staff members of functions of the job.
  • Answer phone calls and assisted other staff members when needed.
  • Assist Associate Director miscellaneous tasks and supported staff members.
  • Conducted MAS and FAST interviews with staff members.
  • Trained other staff members ongoing.
  • Job responsibilities: Day to day supervision of counselors and other significant staff members.

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36. Client Records

low Demand
Here's how Client Records is used in Case Worker jobs:
  • Carried a personal computer equipped with Microsoft software to input confidential client records daily.
  • Participated in follow up bi-weekly home/foster home visits maintaining detailed client records.
  • Managed and maintain confidential client records to include filing and organization.
  • Provided resources, educated families, and maintained client records that assisted with healthy living environments for parents and minors.
  • Assisted in filing, storage safekeeping, retrieval of all client records, maintain confidentiality of all client records.
  • Complete accurate and comprehensive filing system for the client records and program data to prevent duplication.
  • Conducted background checks, maintained client records, performed adult and child interview and home assessments.
  • Maintain up-to-date client records, and prepare required/necessary reports in a timely and accurate manner.
  • Maintain updated client records with plans, notes, appropriate forms and related information.
  • Updated existing policies and client records to reflect changes required by policies and regulations.
  • Filed, researched, and reviewed client records to identify proper household energy stipulations.
  • Keep accurate and up to date client records for 13 to 15 children.
  • Executed case administration, client records maintenance, appointment scheduling, and transportation.
  • Maintained client records that complied with the Executive Office of Elder Affair standards.
  • Conducted intake overviews, organized, maintained, and updated client records.
  • Maintain written client records in accordance with agency policies and state regulations.
  • Maintained high quality records and provided quality assurance for client records.
  • Complete client records, monthly contact statistics, program evaluation tools.
  • Entered client records in a centralized database for progress tracking.
  • Document case records to maintain accurate and confidential client records.

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38. DHS

low Demand
Here's how DHS is used in Case Worker jobs:
  • Attend triage meetings for failure of participation at DHS offices.
  • Coordinated care with Department of Human Services(DHS).
  • Complete and submit reports to DHQ and DHS.
  • Implemented court orders and DHS/CMO worker s request
  • Incorporated into the job duties for DHS
  • Organized information and resources to create the first DHS Outreach Program Information Brochure Visited homeless locations/congregations/ encampments.
  • Processed accounts payables/receivables; activated/recorded data and payments of all DHS and DAS.
  • Documented case interactions researched past history with DHS .
  • Network with dhs worker on clients behalf.

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39. Insurance Companies

low Demand
Here's how Insurance Companies is used in Case Worker jobs:
  • Field Case Manager working as a liaison between injured worker, employer, physician, rehabilitation, attorneys and Insurance Companies.
  • Retrieve records; medical, paramedical exams, charts, claims and employment for clients; insurance companies and attorney offices.
  • Review all insurance payments for accuracy and use aggressive efforts with insurance companies for prompt payment.
  • Acted as a liaison between clients and government agencies, doctors and insurance companies.
  • File denial appeals and work with code corrections with Health Insurance Companies.
  • Corresponded with lawyers and insurance companies to advise of amounts due.
  • File claims for lawyers and insurance companies.
  • Prepare demand letters to insurance companies.
  • Initiate a demand process with insurance companies including evaluation of beneficiary information.
  • Fax Final, Interim and Subrogation Letters to Attorney s and Insurance Companies
  • case managing asking Doctors offices for death records for insurance companies.
  • Work with insurance companies to acquire these records within the medical facility's required "cycle time".

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40. Probation Officers

low Demand
Here's how Probation Officers is used in Case Worker jobs:
  • Worked closely with US Probation Officers requirements for special caseload responsibility of sex offender population.
  • Maintained direct contact with parole / probation officers and social agencies and conducted home / employment visits on a weekly basis.
  • Communicate with clinical supervisor, probation officers, child protective services, and other agencies in affiliation with status of clients.
  • Collaborated with family therapists, Juvenile Probation Officers and Child Protective Service Workers to ensure treatment goals were being achieved.
  • Maintain a steady relationship with Probation Officers to identify youth struggles and advancements while being in the program.
  • Attended court routinely in collaborating with families, attorneys, probation officers, and judges regarding client status.
  • Complete weekly reports on client's compliance with court orders for Probation Officers and the Juvenile Court.
  • Build a rapport with drug programs, probation officers, and the Judge regarding client progress.
  • Coordinated activities with courts, probation officers, community services, and other treatment agencies.
  • Coordinated with school counselors, probation officers and others to monitor youths' progress.
  • Documented required information and provided final test results to the BOP and Probation Officers.
  • Orchestrated and attended on site home visits with the clients and their probation officers.
  • Collaborated with probation officers, school counselors, and therapists to support youth success.
  • Served as liaison between the Probation Officers, youth families and the youth.
  • Communicated with courts, probation officers and parents to implement treatment plans.
  • Coordinated care with therapists, doctors, DCS, and probation officers.
  • Established good working relations with Probation Officers, Lawyers and Judges.
  • Assisted DHS and probation officers.
  • Provided individual and group substance abuse counseling to clients 13- Coordinated services with probation officers and other community services
  • Communicate with families, teachers, probation officers and judges in regards to any and all needed matters.

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41. Patient Care

low Demand
Here's how Patient Care is used in Case Worker jobs:
  • Privatized patient care according to acuity.
  • Participated in the development, implementation and evaluation of patient care and quality of life.
  • Assisted RN's & LPN's with daily patient care along with management team duties.
  • Work with researchers and psychologists to determine progress and protocol for patient care.
  • Created Individual Patient Care (IPC) plan for each client.
  • Developed and maintained patient care plans as assigned by registered nurses.
  • Participate in developing patient care plan with other staff disciplines.
  • Trained patient care technicians, LPN s and RN s on Patient-Provider Conflict policy and new hire Social Workers in Nephrology.

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42. Support Groups

low Demand
Here's how Support Groups is used in Case Worker jobs:
  • Provided parent education and advocacy, linkage with support groups and provisions of opportunities for child/family interaction and community involvement.
  • Facilitated and/or co-facilitate group counseling/support groups/Life Skills classes for clients.
  • Facilitated family meetings and support groups.
  • Facilitated foster parent support groups.
  • Worked closely with family members, physicians, and other community support groups to resolve issues concerning their goals and objectives.
  • Facilitated the Women support groups, Making Parenting a Pleasure and Dare to be you for three years.
  • Developed support groups for employment, parenting skills, self-esteem, and long/short goals, prevention against violence.
  • Educated Individuals in obtaining resources such as food stamps, medical insurance, and support groups e.g.
  • Coordinated multiple support groups, including one for incarcerated women at the Bay County Jail.
  • Develop and conduct support groups and training programs in support our EFMP families.
  • Organize and attend family support groups both on and off the military installation.
  • Plan and lead educational and /or support groups, especially parenting skills groups.
  • Facilitate client support groups focused on activities of daily living, as assigned.
  • Facilitated support groups and visited patients in hospitals on a regular basis.
  • Facilitate support groups and promote life skill training and health education materials.
  • Conducted presentations about the domestic violence cycle during support groups.
  • Conducted substance abuse support groups, and harm reduction groups.
  • Assisted the moderator of support groups.
  • Facilitate and help organize support groups.
  • Provided counseling, weekly support groups, discharge planning, referrals to community resources and assistance entering into treatment programs.

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43. Medical Appointments

low Demand
Here's how Medical Appointments is used in Case Worker jobs:
  • Ensured client compliance with medication regimens and medical appointments.
  • Interpret for clients during immigration interviews and medical appointments.
  • Provide transportation for community event participation and medical appointments.
  • Transport children to schools, social outings, medical appointments, case worker appointments and family visits.
  • Scheduled Medicaid transportation for registrant(s) to be brought to and from medical appointments.
  • Work closely with foster parents and families in coordinating visitation, medical appointments and court reviews.
  • Attended medical appointments, Individualized Education Plan (IEP) meetings, and court hearings.
  • Transported foster children & their parent's statewide for visits & medical appointments.
  • Transported clients to medical appointments and other services in the community.
  • Arranged and escorted children to field trips and medical appointments.
  • Accompany clients to volunteer sites and medical appointments Supervised weekly outings

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44. Computer System

low Demand
Here's how Computer System is used in Case Worker jobs:
  • Maintained written documentation in electronic case files and computer systems as required by program guidelines.
  • Helped others understand computer systems and answered computer related questions.
  • Entered and managed all information into company computer system.
  • Input application information into state computer system.
  • Documented contacts, correspondence, and recorded all actions taken for cases in the child support computer system.
  • Used computer system SAS online system for data entry, TIERS for inquiry, Internet for maps.
  • Update notes in Vanguard and hospital computer systems every time communication is made with a patient.
  • Entered consumer data into SUCCESS and other state and local computer systems.
  • Maintain documentation of status of claims and client contact via computer system.
  • Complete daily intake of clients using HMIS and CAP60 computer system.
  • Assist with customer inquiries, and document in appropriate computer systems.
  • Performed CPS history checks within the state of Texas computer system.
  • Resolved discrepancies and corrected medical errors in the computer system.
  • Maintained case records and fulfilled the requirements of computer systems.
  • Documented findings in the State's CHRIS computer system.
  • Put all information into the company's computer system.
  • Updated, maintained information on computer systems.
  • Operate newly implemented NCFAST state computer system.
  • Have knowledge of state computer system.
  • Documented visits in the computer system.

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45. Medical Care

low Demand
Here's how Medical Care is used in Case Worker jobs:
  • Provided medical and non-medical care to an elderly couple with severe mental problems, High blood pressure, Depression and Diabetes.
  • Transport valley medical nurse practitioners and outreach staff to various locations to target the chronically homeless and provide urgent medical care.
  • Make collateral contacts including but not limited to: medical care, teachers, utility companies, mental health providers.
  • Authorize amounts of grants, money payments, food stamps, medical care, or other general assistance.
  • Assist client and family in finding the proper resources to supplement medical care and quality of life.
  • Advocated to ensure the residents received quality medical care, housing, food and other necessities.
  • Authorize amounts of SNAP benefits and medical care, and other general assistance.
  • Accompanied clients to obtain entitlements and receive medical care.
  • Worked diligently to meet federal and state mandates and timeframes.Fresenius Medical Care

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46. Program Participants

low Demand
Here's how Program Participants is used in Case Worker jobs:
  • Provide orientation to program participants regarding federal guidelines on work requirements, eligibility time lines, sanctions and child support regulations.
  • Assist program participants in designing employment and self-sufficiency plans and assist participants in implementing employment and self-sufficiency plans.
  • Escorted program participants to social service appointments and served as interpreter in job interviews and medical appointments.
  • Screen potential program participants utilizing Real Benefits for benefit screening and enrollment.
  • Provide case management services to a caseload of assigned program participants.
  • Provide retention follow-up with program participants that have achieved employment.
  • Explained state policies governing eligibility for program participants.
  • Developed and coordinated monthly events for program participants.
  • Provide program participants with intake services and determine eligibility for services provided under the Workforce Investment Act Title 1.
  • Provide assistance and training to SDSB program participants, including information regarding the client's rights and responsibilities.
  • Refer program participants to community resources and provide follow up as to the effective provision of service.
  • Teach clients to use public transit system Conduct job development and job matching activities for program participants.
  • Monitor client status, client activities in order to provide the best service for program participants.
  • Facilitated a bi-weekly community meeting for program participants and staff, on a staff rotation basis.
  • Conduct on-site visits with new program participants to assist with engagement with other program members.
  • Help with obtaining and retaining permanent, safe and affordable housing for program participants.
  • Facilitated and coordinated the daily workshop schedule for the program participants.
  • Conduct home visits and escort program participants to appointments as needed.
  • Review Show Causes for potential program participants to interview.
  • Referred program participants to ESL and GED programs.

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47. IEP

low Demand
Here's how IEP is used in Case Worker jobs:
  • Monitored school attendance and assisted with educational outcomes such as review report cards, transcripts and Individualized Educational Plan (IEP)
  • Conduct home and residential visits to monitor quality of care being provided, including IEP meetings and Family Team Meetings.
  • Coached families in 504 Plan/Individual Education Program (IEP) process to include providing support at IEP meetings.
  • Create techniques and exercises to assist client in achieving individualized ADL and Social Goals specified in IEP.
  • Prepared for, and participated in parent conferences and interdisciplinary team meetings of the IEP student.
  • Involved in creating functional behavioral assessments, case formulation, IEP and treatment planning.
  • Helped parents become familiar with their child Individualized Educational Plan (IEP).
  • Attended IEP meeting for foster children in school.
  • Participate in client IEP team assessment.
  • Attend IEP meetings with school officials.
  • Modified classroom instruction to IEP.
  • Collaborated with a multi-disciplinary team to execute children's IEP.

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48. Necessary Services

low Demand
Here's how Necessary Services is used in Case Worker jobs:
  • Assisted with advocacy and care coordination by scheduling and/or accompanying clients to appointments to obtain necessary services.
  • Identified resources and prepared referrals for adolescents to obtain necessary services.
  • Implemented necessary services to improve living conditions and personal care.
  • Provided referrals for birth families to necessary services for reunification.
  • Maintained cases and ensured necessary services were provided.
  • Provide the necessary services to help children in need, such as disabled, homeless, foster, and abused children.
  • Assist clients having mental health issues obtain necessary services to improve their emotional health, independence and self esteem.
  • Identified and assessed client and family needs and evaluate, coordinate, and ensure necessary services that are provided.
  • Coordinate care for clients as needed, ensuring necessary services are provided.
  • Developed creative means for obtaining necessary services for clients.
  • Established necessary services for families and children in crisis.
  • Matched clients to necessary services to accommodate financial needs.
  • Assessed the necessary services needed for children and families.
  • Prepared case notes and linkage to necessary services.
  • Provided all the necessary services that the family would needs in ordered to provide and have their children return.
  • Assist and monitor the case of underprivileged children Provides necessary services and support to children and family.
  • Identify and asses client and family need accordingly to provide necessary services.

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49. Pertinent Information

low Demand
Here's how Pertinent Information is used in Case Worker jobs:
  • Gathered pertinent information in establishing eligibility.
  • Performed needs assessments for applicants and their families by obtaining pertinent information.
  • Obtain pertinent information regarding clients' drug/alcohol use, medical and social history, and client needs.
  • Review patient's records to ensure all pertinent information is received.
  • Created and filed patients' case notes-information included-psychosocial information, and other pertinent information to the patients' background.
  • Perform needs assessments for applicants/customers and ther families and obatin pertinent information.

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50. Job Placement

low Demand
Here's how Job Placement is used in Case Worker jobs:
  • Conducted Community and work area investigations, reviewing and coordinating job placement for probation candidates.
  • Researched and developed community contacts for appropriate job placements.
  • Supervised a job club and assisted clients with job seeking skills, interviewing techniques, resume preparation and job placement services.
  • Assist clients with section 8 housing needs, financial assistance, legal aid, job placement, and education opportunities.
  • Referred clients to community resources for services such as job placement, drug treatment program, parenting work shops.
  • Help set up job placement and other community resources that are available to the public.
  • Refer NCP's to Community Partners for job placement, educational services and training.
  • Referred clients to community resources, such as legal aid, job placement.
  • Assisted the refugees' employment coordinator with on-the-job training and job placement.
  • Assisted in Job Placement for clients with disabilities ordered by the courts.
  • Copied, and Answered phones.-Provided information for job placements.
  • Assisted clients in job placements.
  • Referred clients to communityresources, such as job placement, debt counseling, legal aid, housing assistance, financial assistance.
  • worked per week: 40 Evaluated clients with mental disabilities for job placement in the local community.

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20 Most Common Skill for a Case Worker

Public Assistance13%
Child Abuse13%
Crisis Intervention8.8%
Court Hearings6.6%
Community Resources6.6%
Social Workers6.2%
Mental Health Services6.1%
Intake Assessments5.8%

Typical Skill-Sets Required For A Case Worker

RankSkillPercentage of ResumesPercentage
1
1
Public Assistance
Public Assistance
10.4%
10.4%
2
2
Child Abuse
Child Abuse
10.3%
10.3%
3
3
Crisis Intervention
Crisis Intervention
7%
7%
4
4
Court Hearings
Court Hearings
5.3%
5.3%
5
5
Community Resources
Community Resources
5.3%
5.3%
6
6
Social Workers
Social Workers
4.9%
4.9%
7
7
Mental Health Services
Mental Health Services
4.8%
4.8%
8
8
Intake Assessments
Intake Assessments
4.6%
4.6%
9
9
Treatment Plans
Treatment Plans
4%
4%
10
10
Medicaid
Medicaid
3.7%
3.7%
11
11
Service Plans
Service Plans
3.3%
3.3%
12
12
Customer Service
Customer Service
2.3%
2.3%
13
13
Substance Abuse
Substance Abuse
2.2%
2.2%
14
14
Data Entry
Data Entry
2.2%
2.2%
15
15
Independent Living
Independent Living
2.1%
2.1%
16
16
Support Services
Support Services
1.8%
1.8%
17
17
Social Security
Social Security
1.5%
1.5%
18
18
Medical Records
Medical Records
1.5%
1.5%
19
19
Appropriate Referrals
Appropriate Referrals
1.3%
1.3%
20
20
Domestic Violence
Domestic Violence
1.3%
1.3%
21
21
Child Support
Child Support
1.3%
1.3%
22
22
Phone Calls
Phone Calls
1.2%
1.2%
23
23
Developmental Disabilities
Developmental Disabilities
1.1%
1.1%
24
24
Financial Assistance
Financial Assistance
1.1%
1.1%
25
25
Child Care
Child Care
1.1%
1.1%
26
26
Counsel
Counsel
1%
1%
27
27
Law Enforcement
Law Enforcement
1%
1%
28
28
New Clients
New Clients
1%
1%
29
29
Monthly Reports
Monthly Reports
0.9%
0.9%
30
30
Tanf
Tanf
0.7%
0.7%
31
31
Medical Facilities
Medical Facilities
0.7%
0.7%
32
32
Client Information
Client Information
0.7%
0.7%
33
33
Client Files
Client Files
0.7%
0.7%
34
34
Special Needs
Special Needs
0.6%
0.6%
35
35
Staff Members
Staff Members
0.6%
0.6%
36
36
Client Records
Client Records
0.6%
0.6%
37
37
Legal Documents
Legal Documents
0.5%
0.5%
38
38
DHS
DHS
0.5%
0.5%
39
39
Insurance Companies
Insurance Companies
0.5%
0.5%
40
40
Probation Officers
Probation Officers
0.5%
0.5%
41
41
Patient Care
Patient Care
0.5%
0.5%
42
42
Support Groups
Support Groups
0.4%
0.4%
43
43
Medical Appointments
Medical Appointments
0.4%
0.4%
44
44
Computer System
Computer System
0.4%
0.4%
45
45
Medical Care
Medical Care
0.4%
0.4%
46
46
Program Participants
Program Participants
0.4%
0.4%
47
47
IEP
IEP
0.4%
0.4%
48
48
Necessary Services
Necessary Services
0.4%
0.4%
49
49
Pertinent Information
Pertinent Information
0.4%
0.4%
50
50
Job Placement
Job Placement
0.4%
0.4%

36,179 Case Worker Jobs

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