Dispatcher jobs at Casella Waste Systems - 20 jobs
Dispatcher
Casella Waste Systems, Inc. 4.6
Dispatcher job at Casella Waste Systems
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Hiring Range: $25-27/ hour
Key Responsibilities
* Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
* Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
* Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
* Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
* Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
* Updates and informs Customer Care of any service delays in order to keep customers notified.
* Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
* Reports driver performance issues or concerns to appropriate management for resolution.
* Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
$25-27 hourly Auto-Apply 15d ago
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Dispatcher
Casella Waste Systems, Inc. 4.6
Dispatcher job at Casella Waste Systems
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Hiring Range: $20.00-$23.00 per hour.
Key Responsibilities
* Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
* Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
* Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
* Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
* Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
* Updates and informs Customer Care of any service delays in order to keep customers notified.
* Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
* Reports driver performance issues or concerns to appropriate management for resolution.
* Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
$20-23 hourly Auto-Apply 42d ago
Dispatcher - Shift
PPL Corporation 4.8
Allentown, PA jobs
Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.
Overview
Dispatcher-Shift will work in conjunction with System Operators and appropriate supervisors in contacting, directing, and dispatching personnel to response to service problems and emergencies. This is NOT A REMOTE POSITION. Successful candidates must report to PPL's Command Center located in Allentown, PA for every shift. The schedule for this position is a rotating shift and the successful candidates must be available to work nights, weekends and holidays. There is a 30 mile residency requirement for this role (address to be provided if selected for consideration). This is a union position and successful candidates will be members of IBEW Local 1600.
Responsibilities
* Direct and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.
* Coordinates activities with Distribution and Transmission system operators to ensure the safe and effective use of resources.
* Informs Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.
* Interact with PPL and contractor crews performing work and restoration on the PPL system in a professional manner.
* Interact with the 911 centers in a professional manner and ensure all required information is transmitted between the parties to allow PPL and emergency personnel to respond to emergencies in the most efficient and safest way possible.
* Receives and handles calls during emergency conditions and service interruptions.
* Performs in a courteous and professional manner while satisfying customer inquiries and complaints, both verbal and written.
* Promotes high standards of customer and public relations.
* Calls out, directs and dispatches personnel, secures assistance or requests help from other departments as necessary.
* Monitor personnel and/or equipment locations and utilization in order to ensure the most effective use of resources.
* Perform administrative functions.
* Performs such other related duties as assigned or as necessary.
* Responds to call-outs as required by company policies and procedures
Qualifications
MINIMUM ENTRY REQUIREMENTS:
* Basic understanding of electrical distribution system.
* Ability to obtain NERC/CIP PSP clearance..
* Successful completion of CRITICALL test
PREFERRED QUALIFICATIONS:
* Experience in dispatching work via electronic systems.
$33k-42k yearly est. Auto-Apply 28d ago
Dispatcher
Casella Waste Systems, Inc. 4.6
Dispatcher job at Casella Waste Systems
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Hiring Range: $25-27/ hour
Key Responsibilities
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
Updates and informs Customer Care of any service delays in order to keep customers notified.
Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
Reports driver performance issues or concerns to appropriate management for resolution.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
$25-27 hourly Auto-Apply 8d ago
Dispatcher
Casella Waste Systems, Inc. 4.6
Dispatcher job at Casella Waste Systems
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Hiring Range: $20.00-$23.00 per hour.
Key Responsibilities
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
Updates and informs Customer Care of any service delays in order to keep customers notified.
Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
Reports driver performance issues or concerns to appropriate management for resolution.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
$20-23 hourly Auto-Apply 43d ago
Dispatcher
Casella Waste Systems 4.6
Dispatcher job at Casella Waste Systems
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers. This position offers a competitive hourly rate of $20-$26, based on experience, and requires 10-hour shifts Monday through Saturday.
Key Responsibilities
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
Updates and informs Customer Care of any service delays in order to keep customers notified.
Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
Reports driver performance issues or concerns to appropriate management for resolution.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
$20-26 hourly Auto-Apply 39d ago
Dispatcher - Afternoon Shift
Casella Waste Systems, Inc. 4.6
Dispatcher job at Casella Waste Systems
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Hiring Range: $10-$23/ hour.
Key Responsibilities
* Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
* Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
* Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
* Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
* Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
* Updates and informs Customer Care of any service delays in order to keep customers notified.
* Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
* Reports driver performance issues or concerns to appropriate management for resolution.
* Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
$10-23 hourly Auto-Apply 21d ago
Dispatcher - Afternoon Shift
Casella Waste Systems, Inc. 4.6
Dispatcher job at Casella Waste Systems
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Hiring Range: $10-$23/ hour.
Key Responsibilities
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
Updates and informs Customer Care of any service delays in order to keep customers notified.
Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
Reports driver performance issues or concerns to appropriate management for resolution.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
$10-23 hourly Auto-Apply 22d ago
Service Dispatch Supervisor
Petro Home Services 4.5
Woodbury, NY jobs
As a Service Dispatch Supervisor, you will be the one our customers and dispatchers rely on to get service when they need it! You will oversee work orders to Service Technicians in response to customer requests. The Dispatch Supervisor is responsible for scheduling, organizing, and planning daily, weekly and monthly workload schedules and must be able to effectively coach employee's to be accountable for their daily Job responsibilities.
Responsibilities include:
Oversee scheduling service calls and ensuring dispatchers provide work orders for Service Technicians according to urgency.
Review jobs in service monitor to ensure they are dispatched and assigned as required in a timely fashion.
Ensure dispatchers call customers in advance when techs are running late and or in transit.
Oversee that dispatchers are assigning next days' work before their shift ends.
Understand each technician and their skill set.
Review scheduled work based on technician's availability.
Communicate with other Dispatchers, Service Technicians and other departments.
Requirements:
4 year degree preferred.
Minimum of 5 years dispatch experience preferred.
2 -3 years supervisory experience.
Strong written and verbal communication skills.
Computer proficiency.
As a Service Dispatch Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development. As we continue to grow, we will need more good people just like you, and you will find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
* Medical coverage
* Dental coverage
* 401(k)
* Plus more!
Build a rewarding career with an industry leader! Apply now!
We are proud to be an equal opportunity employer and are committed to a drug and alcohol free environment.
$44k-62k yearly est. 8h ago
Dispatcher - Shift
PPL Corporation 4.8
Allentown, PA jobs
Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.
Overview
Dispatcher-Shift will work in conjunction with System Operators and appropriate supervisors in contacting, directing, and dispatching personnel to response to service problems and emergencies. This is NOT A REMOTE POSITION. Successful candidates must report to PPL's Command Center located in Allentown, PA for every shift. The schedule for this position is a rotating shift and the successful candidates must be available to work nights, weekends and holidays. There is a 30 mile residency requirement for this role (address to be provided if selected for consideration). This is a union position and successful candidates will be members of IBEW Local 1600.
Responsibilities
1. Direct and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.
2. Coordinates activities with Distribution and Transmission system operators to ensure the safe and effective use of resources.
3. Informs Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.
4. Interact with PPL and contractor crews performing work and restoration on the PPL system in a professional manner.
5. Interact with the 911 centers in a professional manner and ensure all required information is transmitted between the parties to allow PPL and emergency personnel to respond to emergencies in the most efficient and safest way possible.
6. Receives and handles calls during emergency conditions and service interruptions.
7. Performs in a courteous and professional manner while satisfying customer inquiries and complaints, both verbal and written.
8. Promotes high standards of customer and public relations.
9. Calls out, directs and dispatches personnel, secures assistance or requests help from other departments as necessary.
10. Monitor personnel and/or equipment locations and utilization in order to ensure the most effective use of resources.
11. Perform administrative functions.
12. Performs such other related duties as assigned or as necessary.
13. Responds to call-outs as required by company policies and procedures
Qualifications
**MINIMUM ENTRY REQUIREMENTS:**
1. Basic understanding of electrical distribution system.
2. Ability to obtain NERC/CIP PSP clearance..
3. Successful completion of CRITICALL test
**PREFERRED QUALIFICATIONS:**
1. Experience in dispatching work via electronic systems.
**MINIMUM ENTRY REQUIREMENTS:**
1. Basic understanding of electrical distribution system.
2. Ability to obtain NERC/CIP PSP clearance..
3. Successful completion of CRITICALL test
**PREFERRED QUALIFICATIONS:**
1. Experience in dispatching work via electronic systems.
1. Direct and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.
2. Coordinates activities with Distribution and Transmission system operators to ensure the safe and effective use of resources.
3. Informs Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.
4. Interact with PPL and contractor crews performing work and restoration on the PPL system in a professional manner.
5. Interact with the 911 centers in a professional manner and ensure all required information is transmitted between the parties to allow PPL and emergency personnel to respond to emergencies in the most efficient and safest way possible.
6. Receives and handles calls during emergency conditions and service interruptions.
7. Performs in a courteous and professional manner while satisfying customer inquiries and complaints, both verbal and written.
8. Promotes high standards of customer and public relations.
9. Calls out, directs and dispatches personnel, secures assistance or requests help from other departments as necessary.
10. Monitor personnel and/or equipment locations and utilization in order to ensure the most effective use of resources.
11. Perform administrative functions.
12. Performs such other related duties as assigned or as necessary.
13. Responds to call-outs as required by company policies and procedures
Remote Work
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Equal Employment Opportunity
Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
$33k-42k yearly est. 60d+ ago
Security Dispatcher
Guardian Security Services 3.7
New York, NY jobs
Part-time Description
Guardian Security Services is seeking highly motivated personnel to work as a dispatcher in our Downtown Manhattan office.
Who Are We:
Guardian Security Services, Inc. is a full-service, manned, security provider serving the tri-state region since 1972. We offer an array of personnel, such as Unarmed Officers, Fire Life Safety Directors, Fire Guards, Roving Patrol, Concierge and Front Desk Personnel, to fit any building or venue's requirements.
Guardian Dispatch is a growing division at the forefront of improving employee and customer service. Our team members are passionate about growth, innovation and collaboration. We encourage all our Dispatchers to think outside the box and challenge the “that's what we've always done” approach.
Qualifications & Responsibilities:
Heavy phone use contacting and scheduling employees for callouts through our schedule management system. You will be responsible for updating schedules, calling sites to check up on personnel, taking messages from employees to relay to management, and performing administrative work.
High School graduate (some college education is preferred).
Previous experience in security dispatching and managing multiple schedules or as a Security Manager
WinTeam software experience preferred*
Ability to use computer, enter basic data and perform email functions.
Ability to maintain accurate routine logs and reports.
Able to follow all procedures and protocols consistently
Courteous telephone manner.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective team member.
Good organizational skills.
Customer service and service delivery orientation.
Ability to maintain professional composure when dealing with unusual circumstances.
Must have good decision making skills
Understand standard security practices
Capable of covering open post and effectively managing schedules
Part Time position is available.
Salary: $20.00 and up
A more extensive explanation of the job duties and responsibilities explained during the interview process.
Hybrid/ Work Remotely
Requirements
Answering calls: Professionally receive incoming calls, roll call, and covering open posts in a timely manner.
Incident assessment: Evaluate the severity of each call to prioritize responses and determine the appropriate level of security response.
Dispatching security personnel: Assign the most qualified security guard or concierge based on location, situation, and available personnel to each shift.
Communication management: Maintain clear and concise communication with employees, management and clients, providing updates and instructions as needed.
Incident reporting: Document details of each incident, including timestamps, locations, and actions taken.
Salary Description $20.00 / Hour
$20 hourly 60d+ ago
Security Dispatcher
Guardian Security Services, Inc. 3.7
New York, NY jobs
Job DescriptionDescription:
Guardian Security Services is seeking highly motivated personnel to work as a dispatcher in our Downtown Manhattan office.
Who Are We:
Guardian Security Services, Inc. is a full-service, manned, security provider serving the tri-state region since 1972. We offer an array of personnel, such as Unarmed Officers, Fire Life Safety Directors, Fire Guards, Roving Patrol, Concierge and Front Desk Personnel, to fit any building or venue's requirements.
Guardian Dispatch is a growing division at the forefront of improving employee and customer service. Our team members are passionate about growth, innovation and collaboration. We encourage all our Dispatchers to think outside the box and challenge the “that's what we've always done” approach.
Qualifications & Responsibilities:
Heavy phone use contacting and scheduling employees for callouts through our schedule management system. You will be responsible for updating schedules, calling sites to check up on personnel, taking messages from employees to relay to management, and performing administrative work.
High School graduate (some college education is preferred).
Previous experience in security dispatching and managing multiple schedules or as a Security Manager
WinTeam software experience preferred*
Ability to use computer, enter basic data and perform email functions.
Ability to maintain accurate routine logs and reports.
Able to follow all procedures and protocols consistently
Courteous telephone manner.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective team member.
Good organizational skills.
Customer service and service delivery orientation.
Ability to maintain professional composure when dealing with unusual circumstances.
Must have good decision making skills
Understand standard security practices
Capable of covering open post and effectively managing schedules
Part Time position is available.
Salary: $20.00 and up
A more extensive explanation of the job duties and responsibilities explained during the interview process.
Hybrid/ Work Remotely
Requirements:
Answering calls: Professionally receive incoming calls, roll call, and covering open posts in a timely manner.
Incident assessment: Evaluate the severity of each call to prioritize responses and determine the appropriate level of security response.
Dispatching security personnel: Assign the most qualified security guard or concierge based on location, situation, and available personnel to each shift.
Communication management: Maintain clear and concise communication with employees, management and clients, providing updates and instructions as needed.
Incident reporting: Document details of each incident, including timestamps, locations, and actions taken.
$20 hourly 20d ago
Shift Dispatcher
New Jersey Resources 4.6
Freehold, NJ jobs
Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you'll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits.
New Jersey Natural Gas (NJNG), a division of New Jersey Resources is seeking a Shift Dispatcher. Qualified candidates will effectively manage multiple tasks simultaneously in a fast-paced, stimulating environment. In addition, qualified candidates have the ability to:
Major Responsibilities:
Respond to emergency calls in a professional and immediate manner.
Collaborate with team members to achieve results.
Communicate in a clear, concise manner:
Critical written communication skills include keyboard skills, spelling and grammar.
Critical verbal communication skills include both the ability to relay information accurate and efficiently between various parties and soft skills (the ability to speak effectively with internal employees, customers and emergency services personnel (FD, PD and EMS).
Prioritize tasks and remain calm during stressful situations.
Resolve customer issues.
Adapt to ever-changing workload demands.
Problem solve and make decisions to ensure the safety of our employees and customers.
Follow procedures while using creativity to achieve preferred outcomes.
Become proficient in operating various computer and communications equipment and systems.
Must work a rotating shift schedule. Shifts rotate 8:00 a.m. - 4:00 p.m., 4:00. pm. - 12:00 a.m. and 12:00 a.m. - 8:00am - Including weekends and holidays.
Other Primary duties:
Assure prompt and effective handling of emergency response to ensure safety of life and property, including dispatching personnel to priority orders within company priority response guidelines and communicating damage reports.
Organize and adjust the daily workflow based on workload demands, limiting overtime and standby while honoring customer commitments.
Responsible for assessing and reassessing changing conditions and personnel.
Communicate assessments and recommendations/decisions to Supervisor to meet business needs in a timely manner.
Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
Work with Field Supervision and Dispatch Supervision to ensure all emergency, compliance and customer commitments are met.
Schedule work orders in an accurate and efficient manner.
Update/remark customer accounts with pertinent information regarding the customer's gas service.
Field in-bound calls from contractors, police and fire personnel regarding emergencies. Determine the scope and necessary action/follow up. Dispatch appropriate personnel to minimize hazards to the customer and general public.
Field in-bound customer calls during off-hours.
Maintain radio contact with mobile/field units to monitor response, progress and any needed support. Maintain communication with assigned unit.
Follow all company policies & procedures.
Provide administrative support as necessary.
Position Specifications:
High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
Previous dispatch or emergency response experience a plus.
Minimum one to three years related experience and/or training in a dispatch center, radio communications, or call center.
Basic knowledge of Microsoft Office required.
* The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.
This position is deemed safety-sensitive under the U.S. Department of Transportation Pipeline and Hazardous Materials Safety Administration's regulations. Among other things, employees in this position are subject to drug and alcohol testing, including pre-employment testing, random testing, reasonable suspicion testing and post-accident testing. PHMSA-required drug tests include testing for marijuana. The use of marijuana, or testing positive for marijuana, is disqualifying and will lead to removal from performing safety-sensitive functions as well as disciplinary action.
Other details:
Compensation: The base pay for this role is $44.07.
This role will be eligible to participate in a union annual short term incentive program.
Benefits: Medical insurance coverage from day 1; 401k vesting immediate.• Employee insurance and medical plans, including prescription, vision and dental benefits.• 401(k) program with generous company match.• Company stock purchase plan.• Wellness programs, including free on and off-site fitness centers.• Employee Assistance Program (EAP).• Tuition reimbursement program.• Paid time off including paid holidays.
New Jersey Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.
$44.1 hourly 6d ago
Dispatcher
Casella Waste Systems, Inc. 4.6
Dispatcher job at Casella Waste Systems
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Key Responsibilities
* Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and customer satisfaction.
* Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
* Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
* Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
* Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
* Updates and informs Customer Care of any service delays in order to keep customers notified.
* Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
* Reports driver performance issues or concerns to appropriate management for resolution.
* Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
$34k-43k yearly est. Auto-Apply 11d ago
Central Station Alarm Dispatcher (Part-Time)
Slomin's, Inc. 4.2
Hicksville, NY jobs
Slomin's Inc., one of Long Island's largest and fastest growing alarm companies, is seeking a Part-Time Alarm Dispatcher in our Central Station located at our Hicksville, Long Island location. Responsibilities include all monitoring of security systems and contacting various police and fire departments and customers. Work independently as well as on a strong, harmonious team. Experience a plus, but we will train a motivated individual with excellent phone and computer skills.
The shift: 3:00PM - 11:30PM EST (Evening Shift)
Days off are Monday, Tuesday, Wednesday, Sunday
Central Station Operator Requirements:
* ABILITY TO WORK IN A FAST PACED ENVIRONMENT
* BE ABLE TO MULTI-TASK
* MUST HAVE STRONG COMMUNICATION SKILLS
* MUST BE AVAILABLE TO WORK EXTRA DAYS / HOURS IF NEEDED
BILINGUAL (ENGLISH / SPANISH) IS A PLUS!
We offer a competitive salary and weekly pay!!
Slomin's, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, disability, or any other federal, state, or local protected class.
All interested candidates should apply online today!
$36k-46k yearly est. 7d ago
Dispatcher
Waste Connections 4.1
Bellevue, NE jobs
**Dispatcher - Papillion Sanitation (A Waste Connections Company)** **Join a Team That Feels Like Family!** Papillion Sanitation, a proud member of the Waste Connections family, is growing-and we're looking for a **dedicated Dispatcher** to be the heartbeat of our operations. If you thrive in a fast-paced environment, love solving problems, and enjoy being the go-to person who keeps everything running smoothly, this is the role for you.
**Why You'll Love Working With Us**
+ **Culture That Cares:** We empower our team members to take ownership and pride in their work. You'll be part of a supportive, high-energy team that values your contributions.
+ **Integrity at Our Core:** We do what we say we'll do-for our customers and for each other.
+ **Career Growth:** With Waste Connections, you're not just taking a job-you're building a future.
**What You'll Do**
+ Coordinate daily routes and dispatch drivers to ensure timely service.
+ Support drivers in real-time with questions or service issues.
+ Resolve customer concerns such as missed pickups, misplaced containers, or property damage.
+ Collaborate with other departments to ensure smooth operations.
+ Use dispatch and routing software, along with Microsoft Word and Excel, to manage schedules and data.
+ Provide excellent customer service and promote goodwill with every interaction.
+ Handle high call volumes and identify opportunities to offer additional services.
**What You Bring to the Table**
+ Strong attention to detail and organizational skills.
+ Excellent communication skills in English (written and verbal).
+ 2+ years of experience in dispatching, logistics, or a related field preferred.
+ Proficiency in Microsoft Office (especially Word and Excel).
+ Flexibility to work Monday-Friday, 6:00 AM - 6:00 PM, with occasional overtime.
**Benefits That Go the Extra Mile**
+ Medical, Dental, and Vision Insurance
+ Flexible Spending Accounts (FSA)
+ Short-Term and Long-Term Disability
+ Life Insurance
+ 401(k) Retirement Plan
+ Endless opportunities to **"Connect with Your Future"**
**Ready to Apply?**
To be considered, please complete an application at:
********************************
Search for the Dispatcher position in Bellevue, NE and follow the instructions to apply.
**Waste Connections is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
$33k-41k yearly est. 14d ago
Dispatcher - Full-Time - $24.00/hr (#56)
Sunstates Security 3.8
New York, NY jobs
Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.
We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.
Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America's fastest-growing private companies.
At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country's leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.
Job Skills / Requirements
HIRING IMMEDIATELY
Sunstates Security is currently hiring for a Full-Time Dispatcher in the Queens, NY area. This position offers a pay rate of
$24.00 per hour - weekly pay
.
Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, employee referral bonuses, paid time off, tuition reimbursement, and more - available for qualified candidates!
Requirements:
Manage day-to-day security officer schedules, callouts and no-shows, and coordinate future scheduling planning for a book of business supporting a 24/7, 365 days per year operation.
Accurately communicate schedule status and highlight key deficiencies to management staff.
Respond promptly when incidents are received regarding employee performance or conduct and administer disciplinary and coaching actions in coordination with company policies and protocols.
Conduct disciplinary and counseling sessions with security officers.
Initiate termination procedures as needed for voluntary and involuntary separations.
Provide day to day support to site Directors.
A Security Officer must perform duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.
Education Requirements (All)
High School diploma or equivalent
Additional Information / Benefits
The Sunstates customizable benefits package includes the following minimum components:
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance
This is a Full-Time position
$24 hourly 18d ago
Command Center Dispatcher (Vincent)
Northeast Security 4.5
Boston, MA jobs
Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader.
Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.
Job Skills / Requirements
Northeast Security is hiring for Command Center / Dispatch / GSOC (Global Security Operations Center) Security officer for our large and fast-paced Command Center in Boston.
**Prior dispatch or command center experience in a fast-paced environment is required, prior law enforcement dispatch is preferred**
Shift: Wednesday through Sunday 1400-2200
Recruiters will call to discuss preference upon applying.
Experience in the following systems is preferred:
- AVIGILON ALTA (OPENPATH)
- C-CURE
- LENEL / LENEL 2.0
- SIEMENS
- OTIS PANORAMA 2.0
- CONTINUUM
- MILESTONE
- Lyft Net / SCHINDLER EMS
- ALC WebCtrl
- METASYS
- STRUCTUWARE
- ALTA AWARE
Command Center Officer Responsibilities:
Excellent oral and written communications, organizational, and interpersonal skills. Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance. Will be required to utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties.
Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant.
Must be able to deescalate irate tenant/customer calls/ access requests.
Maintain a neat and professional appearance.
Ability to communicate clearly and effectively in English (both written and verbal).
Answer incoming lines and alarms.
Must be able to remain calm and work well in a fast-paced environment.
Communicate with on site security personnel and local emergency services.
Write detailed reports on incidents that occurred on the premises daily.
Comply with all requirements/directives within the on-site operations manual/post orders.
Assume other duties as required by either Client or Northeast Security, Inc.
Command Center Requirements:
High School Diploma/GED Equivalent
Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
Must be at least 18 years of age.
Dependable means of transportation
Learn and be knowledgeable of all company policies and procedures.
Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought
Security Officer Skills:
Excellent customer service skills
Strong attention to detail
Strong written and verbal communication skills
Strong professionalism
Ability to solve conflict/problem solve.
Maintain the highest ethical and professional standards.
Must be able to multi-task and self-manage in a dynamic environment.
Maintain effective relationships with all levels of the company and client organizations
Education Requirements (All)
High School Diploma
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan
This is a Full and Part-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
$33k-41k yearly est. 11d ago
Command Center Dispatcher
Northeast Security, Inc. 4.5
Boston, MA jobs
Northeast Security is hiring for Command Center / Dispatch / GSOC (Global Security Operations Center) Security officer for our large and fast-paced Command Center in Boston. Prior dispatch or command center experience in a fast-paced environment is required, prior law enforcement dispatch is preferred
Shift: Wednesday through Sunday 1400-2200
Recruiters will call to discuss preference upon applying.
Experience in the following systems is preferred:
* AVIGILON ALTA (OPENPATH)
* C-CURE
* LENEL / LENEL 2.0
* SIEMENS
* OTIS PANORAMA 2.0
* CONTINUUM
* MILESTONE
* Lyft Net / SCHINDLER EMS
* ALC WebCtrl
* METASYS
* STRUCTUWARE
* ALTA AWARE
Command Center Officer Responsibilities:
* Excellent oral and written communications, organizational, and interpersonal skills. Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
* Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance. Will be required to utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties.
* Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant.
* Must be able to deescalate irate tenant/customer calls/ access requests.
* Maintain a neat and professional appearance.
* Ability to communicate clearly and effectively in English (both written and verbal).
* Answer incoming lines and alarms.
* Must be able to remain calm and work well in a fast-paced environment.
* Communicate with on site security personnel and local emergency services.
* Write detailed reports on incidents that occurred on the premises daily.
* Comply with all requirements/directives within the on-site operations manual/post orders.
* Assume other duties as required by either Client or Northeast Security, Inc.
Command Center Requirements:
* High School Diploma/GED Equivalent
* Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
* Must be at least 18 years of age.
* Dependable means of transportation
* Learn and be knowledgeable of all company policies and procedures.
* Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought
Security Officer Skills:
* Excellent customer service skills
* Strong attention to detail
* Strong written and verbal communication skills
* Strong professionalism
* Ability to solve conflict/problem solve.
* Maintain the highest ethical and professional standards.
* Must be able to multi-task and self-manage in a dynamic environment.
* Maintain effective relationships with all levels of the company and client organizations
$33k-41k yearly est. 13d ago
Security Dispatcher in NYC (Nights and Overnights) (KNY)
Kent Security of New York 4.5
New York jobs
Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality of service to each of our customers and put you on the career path you have been looking for.
NY State License 11000140531 - NJ State License 1249
Job Skills / Requirements
Kent Services is looking for a security/building services DISPATCHER for our NY office.
The dispatcher will support our team by handling call outs, emergency calls and assisting our field employees as needed.
Previous experience in the security or building services industry is a plus.
The perfect candidate will have excellent communication skills both written and verbal.
The candidate must be available and willing to work any shift: evenings, overnights or mornings including weekends days.
Candidates must be an organized professional capable to multitask.
This is a permanent position.
Salary: from $18/hour plus benefits.
Additional Information / Benefits
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan, Pension/Retirement, Special Incentive Plans
This job reports to the Operations Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Number of Openings for this position: 1