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Cash application specialist skills for your resume and career

Updated January 8, 2025
4 min read
Cash application specialist example skills
Below we've compiled a list of the most critical cash application specialist skills. We ranked the top skills for cash application specialists based on the percentage of resumes they appeared on. For example, 13.9% of cash application specialist resumes contained customer service as a skill. Continue reading to find out what skills a cash application specialist needs to be successful in the workplace.

15 cash application specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how cash application specialists use customer service:
  • Provided clients with superior customer service; delivered all projects to asset manager and financial institutions accurately and on deadline.
  • Resolve complex customer service issues that require comprehensive understanding of deposit processing systems, procedures, policies and escalation.

2. Cash Application

Here's how cash application specialists use cash application:
  • Participated in ongoing process improvements and ideas to improve the efficiency and productivity in policies and procedures in Cash Applications Department.
  • Developed and implemented the organizations first Cash Applications Manual and systematic procedures to balance cash.

3. Patients

Here's how cash application specialists use patients:
  • Worked with coordinators updating and entering compliance and demographic information for nurses and patients.
  • Obtain documentation as needed to resolve suspended/denied claims from medical offices and/or patients.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how cash application specialists use data entry:
  • Performed data entry, bookkeeping, and accounting responsibilities for all monetary transactions coinciding with bankruptcy litigation.
  • Ensured superior accuracy and quality with data entry and appropriate documentation.

5. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how cash application specialists use ach:
  • Posted payments that included checks, credit cards, ACH and wires - Completed write offs and maintenance applications for the Collectors
  • Processed daily bank transactions including and not limited to: Wires, ACH s, File Uploads, and International Wires.

6. Customer Accounts

Here's how cash application specialists use customer accounts:
  • Credit Card Processing and Reconciliation, Posting/Researching of Cash Receipts, Maintenance and Reconciliation of Customer Accounts, GL Reconciliation
  • Process payments of accounts receivable to individual invoices within customer accounts by using information provided by the customers.

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7. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how cash application specialists use patient accounts:
  • Review remittance advice documentation to identify contractual amounts, denials or payment adjustments that require posting to patient accounts.
  • Review remittances for payment application Apply commercial insurance payments to patient accounts Calculate and apply contractual adjustments

8. Credit Card Payments

Here's how cash application specialists use credit card payments:
  • Post credit card payments received via mail/agencies/rejected WebPay transactions.
  • Processed credit card payments using customer authorized request.

9. Reconciliations

Here's how cash application specialists use reconciliations:
  • Assisted with monthly account reconciliations, performed reconciliation of cash accounts and researched/followed up with aged or outstanding items.
  • Handled payment inquiries from internal and external customers and assisted with payment reconciliations.

10. Cash Receipts

Here's how cash application specialists use cash receipts:
  • Reviewed customer payment information reports, research payment histories, reconcile customer cash receipts and internal department liaison.
  • Downloaded and processed cash receipts manually and electronically.

11. EOB

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Here's how cash application specialists use eob:
  • Interpreted insurance EOB's, applied adjustments and discounts, charge-backs and claim denials per line item.
  • Print secondary insurance claims and mail with primary EOB to appropriate office and address as needed.

12. Cash Handling

Here's how cash application specialists use cash handling:
  • Communicate via e-mail or phone calls with clinics and operations to assure the appropriate and timely cash handling.
  • Cash handling and balancing of deposits in ER/POS.

13. Patient Payments

Here's how cash application specialists use patient payments:
  • Received and processed insurance and patient payments and contractual adjustments.
  • Process patient payments from JP Morgan Lock box, Also assist other staff members when needed to help alleviate work load.

14. Insurance Payments

Here's how cash application specialists use insurance payments:
  • Queried insurance payment information via Access databases for payment reconciliation which ensured payments were posted to each account correctly.
  • Identify any inappropriate insurance payments and follow daily system balancing procedures and initiate secondary claims.

15. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how cash application specialists use medicare:
  • Entered Medicare payments manually and electronically utilizing Electronic Remittance Advice and Revenue Management reports.
  • Processed Medicare Electronic Fund Transfers.
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List of cash application specialist skills to add to your resume

Cash application specialist skills

The most important skills for a cash application specialist resume and required skills for a cash application specialist to have include:

  • Customer Service
  • Cash Application
  • Patients
  • Data Entry
  • ACH
  • Customer Accounts
  • Patient Accounts
  • Credit Card Payments
  • Reconciliations
  • Cash Receipts
  • EOB
  • Cash Handling
  • Patient Payments
  • Insurance Payments
  • Medicare
  • Medicaid
  • Excellent Organizational
  • Bank Deposits
  • Customer Payments
  • Cash Management
  • Lockbox Payments
  • Bank Accounts
  • General Ledger Accounts
  • Wire Transfers
  • Shared Services
  • Contractual Adjustments
  • Accounts Receivables
  • Journal Entries
  • Lockboxes
  • Payment Applications
  • Financial Reports
  • Remittance Advice
  • EFT
  • Treasury
  • Credit Memos
  • Credit Balances
  • Client Accounts
  • Account Balances
  • Wire Payments
  • Customer Inquiries
  • Billing System
  • Bank Statements
  • Account Adjustments
  • Payment Batches
  • PeopleSoft
  • ERA
  • AS400
  • Payment Issues
  • Customer Invoices
  • Bank Reports

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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