Cash office clerk job description

About the Role

Working at the heart of a fast-paced fashion business, a Cash Office Responsible (COR) is responsible for the cash office, sales floor, administration, and organization. This role will train, inform, and support the store team to ensure they are knowledgeable and competent in store stock, cash, banking, and administration procedures. Meeting the expectations of customers and colleagues at all times, as well as following H&M procedures and standards, are a given for the COR. The COR will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position is within our Sales Function, and reports to our Store Manager.

Your Day to Day*

Administration

The COR will ensure the store adheres to the company accounting, payroll and cash handling policies and procedures to comply with legislation and prevent losses.

· Complete all cash handling, accounting, and personnel requirements in a secure, accurate, and timely manner

· Pro-actively prevent administration mistakes and cash losses and follow up daily on the status

· Complete the required reports and data entry

· Communicate with the relevant people in the business (e.g. Accounting, Payroll department, IT, Controlling, Security, and Area/Regional Teams)

· Report any mistakes, losses, or improper practices and follow up in the correct manner

· Responsible for weekly and monthly orders such, office supplies, PPE, Etc.

· Works with timekeeping and scheduling system as part of opening/closing routines and STAR maintenance

· Ensure that all technical equipment (tills, scanners, back office equipment) are in working order and any faults are reported and followed up

Selling

The COR will support the sales in store by encouraging and supporting efficiency through best practice. Keeping up to date with products and sales activities.

· Perform all store routines, including the opening and closing of the store, following all Company practices and procedures included but not limited to morning meetings, helicoptering the sales floor, maintaining cash point lines, garment care and fitting room go backs throughout the day to deliver the Best Customer Experience

· Prepare the cash points daily with correct floats, stationary and perform the require cash lifts. Ensuring end of day routines are supported

· Help all staff to be knowledgeable in the cash point procedures and best practices to provide the best customer service and prevent administration or cash losses

· Prevent stock loss by verifying reduction and garment transfer routines to ensure correct bookings

· Along with the management team keep a tidy and organized back of house, following safety and security requirements

· Ensure the correct key handling procedures are adhered to by all staff and management

· Along with Management ensures that the truck is processed and follows up on execution according to guidelines

Training and Information

The COR will work together with the management team to keep the store up to date and well informed of all administrative policies and routines.

· Train and educate the staff and management teams on administration procedures

· Communicate all accounting and cash handling routines and policies within the store

· To adapt to any new policy or procedure changes and communicate to colleagues

· Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws always securing the employee and customer safety

· Assist the management team with the training and developing of our colleagues on the operational side of the business by following up on clear goals and providing timely feedback

· Ensure all colleagues trainings are current and GROW colleague information is up to date

Additional Accountabilities:

· Assist Store Manager with sales and profit responsibility for your store

· Accurate recording of sales figures and hours

Monday-Saturday 9:00 a.m.-9:00 p.m.

Closed Sundays

Benefits: 6 Paid Holidays, Employee Discount, Christmas Bonus

Job Summary

The Financial Clerk/Assistant Financial Clerk is to provide support for the Head Financial and is responsible for the total financial accountability of the store involving the supervising of 10 to 20 cashiers, and cross-trained cashiers. Maintains a positive company image by being courteous and professional in all situations with customers and employees.

Essential Job Functions

• Count Safe Funds Prior to store opening – log on safe verification form found on Daily Deposit Ledger
• Prepare Cashier-at-a-Glance to insure coverage for breaks and lunches
• Prepare tills for cashiers, cross-trained cashiers
• Verify a till for yourself to run a register when needed to relieve cashiers for lunch, breaks or to get register lines down
• Call in change order
• Complete accountability of tills for cashiers for previous day’s business
• Prepare deposit slips – banking – for previous day’s business – log information of Daily Deposit Ledger, apply Garda Tracking Label to bank deposit bag or fill out Armored Car Manifest whichever one is applicable for your location
• Prepare daily cash reports by using Excel Spreadsheets
• Run reports and verify information as per financial procedures
• Perform transaction and post voids to ensure accuracy for customer and cashier
• Approve merchandise returns if subtotal is greater than $24.99 but less than $100.00
• Approve merchandise returns if purchase receipt was not present
• Approve all credit card refund slips
• Approve all customer and employee holds
• Use UV light to check for any concerns on large bills ($50’s or $100’s)
• Make change or give loans when needed
• Issue correctives (written or verbal) when code of conduct issues are violated
• Issue a monthly Point of Sale evaluation for each cashier running a register
• Keep a running total of all tenders not processed through Retail J Register Systems
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel
• Train new cashiers or schedule a seasoned cashier to do so
• Responsible for submitting any schedule changes or days off to retail secretary which you have okayed for your cashiers and financials to have off, which will be subject to management’s final approval
• Coordinate daily absentees and forward to secretary on a weekly basis
• Answer incoming calls using appropriate phone etiquette
• Be able to communicate with Auditing, Accounting, District Manager, I.S. Department and any other Corporate Personnel when opportunities occur in the financial area
• Count Safe Funds prior to store closing – log on safe verification found on Daily Deposit Ledger
• Maintain a neat, orderly and professional financial area
• Maintain the financial paperwork filing (daily, weekly, monthly) using instructions found in financial procedures
• File all “More” loyalty program applications alphabetically and forward these applications according to advertising schedule and make sure cashiers are following guidelines for imputing this information into Retail-J register
• Place service calls to appropriate personnel for register equipment, financial equipment, etc. when functioning improperly
• Make closing announcements according to Policies and Procedures Manual
• Order supplies for the financial department
• Perform other duties assigned by management

Special abilities, required skills, or education needed to perform the essential job functions: Prior knowledge in bookkeeping or bank teller, 10 key calculator, and supervising experience preferred.

Physical demands of the job: Walking from one area to another frequently; some standing is required; ability to negotiate stairs going to & from financial area

OSHA Standards: This job is classified as a category “3” for being at risk or exposure to HIV, hepatitis, and other infectious diseases.

The Cash Office Clerk provides excellent customer service by answering questions, solving problems, and assisting customers and associates at the courtesy booth/cash office. This associate is responsible for accurately and securely handling cash and recording totals in the Point-Of-Sale system. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family!
This position starts at $14.25 / hour.

1. Must be passionate about people and committed to customer service excellence!

2. Must be able to work as a team member and interact positively with customers.

3. Must possess a high standard of integrity and reliability.

4. Successful completion of all e-learnings and department trainings.

5. Must be able to read, write, speak, and understand English, with the ability to follow instructions.

6. Ability to work a schedule based on the business needs of the store location.

7. Ability to use company computer programs and applications pertinent to cash office operations.

8. Authorized to work within the U.S.

9. Must meet federal, state and local age regulations in regards to the sale of alcohol and tobacco.

1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. Resolve customer complaints to the full satisfaction of the customer.

2. Commit to the "Golden Rule" and work with management and fellow associates to build a strong customer service team.

3. Guarantee accurate and efficient handling of sales and service functions at the courtesy booth including but not limited to cash handling, customer complaints and requests, refunds, answering phones, sales of gift cards, cigarettes, and stamps.

4. Control and maintain all cash handling procedures, including all media, to prevent losses such as bank deposits (preparing and verifying), change orders (order and verify), pick-ups and loans at the registers, balancing (register & office).

5. Ensure prompt, efficient and accurate service of customers.

6. Notify Cash Office Manager, Customer Service Manager or member of the store management team of potential shrink (such as cash handling, pick-ups and loans, cashier over/short, security, shoplifting, sweet-hearting, product handling, and returns).

7. Maintain accurate records and follow guidelines for submitting documentation to the accounting department.

8. Communicate needs and problems to manager on duty and any price discrepancies to the appropriate department manager.

9. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.

10. Other duties as assigned by management.

Secondary Job Functions:

1. Relieve cashiers for breaks and lunch as necessary and assist on the front end as necessary.

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Sitting, carrying up to 40 lbs, climbing up to 3 feet, stooping, kneeling, and crouching.

1-33% (O) Occasionally

Pushing up to 100 lbs, balancing, and smelling.

34-66% (F) Frequently

Standing and walking on tile/concrete, bending, lifting up to 40 lbs, pulling up to 100 lbs, handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Hazardous equipment (mechanical moving parts) or toxic exposure (see material safety data sheet).

0% (N) Never

Loud noise, slipper or cluttered floor surface, contact with sharp objects or skin irritant, nuisance dust, fumes, sprays, or hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck.

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Safe, alarm systems, scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, lottery machine, phones/paging system, store computer system, bagging supplies, approved cleaning supplies.

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside.


External Company URL: fike

Street: 605 Plain Street