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Cashier/customer service and supervisor skills for your resume and career
15 cashier/customer service and supervisor skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided excellent customer service by demonstrating an energetic and positive attitude towards customers while assisting with requests and questions.
- Performed opening procedures, and provided excellent customer service by assisting customers and addressing issues.
2. Service Desk
The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.
- Helped oversee the front end including: cashiers, cart pushers, door greeters, and service desk workers.
- Audited cash drawers from checkout lanes, service desk and gas station as needed.
3. Customer Complaints
- Answered phones and directed customers accordingly and assisted with customer complaints.
- Resolve customer complaints in a friendly fair matter.
4. Customer Satisfaction
- Assist customers with timely checkouts, ensuring customer satisfaction is provided at every level during their shopping experience.
- Conduct evaluations on all cashiers daily and provide excellent customer satisfaction.
5. Cash Drawers
- Supervised cashiers, collected and balanced cash drawers and performed overrides when necessary.
- Counted money in cash drawers at the beginning of shift to ensure amounts were correct and that there was adequate change.
6. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Delegated tasks to Sales Floor Associates and/or lower level department managers to best meet the needs of the store.
- Observe sales floor and contact Security Office for suspicious, disorderly and intoxicated guests.
7. Bill Pay
- Assist customers with purchasing and maintain reports on money orders, money transfers, lottery tickets, bill payments.
- Attended to customers with financial services, (MoneyGram, Money Orders, Bill Payments, Check Cashing).
8. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Generate sales, housekeeping, merchandising, signing, pricing, cashier register operations (POS) and loss prevention.
- Greet customers Organize merchandise Use POS checkout system Train cashiers Complete cashier evaluations
9. Customer Issues
- Directed escalated customer issues to supervisors.
- Assist with customer issues, questions, complaints and transactions.
10. Customer Inquiries
- Resolve all customer inquiries, duties include, but not limited to, management and security of evening shift.
- Handle customer inquiries on products and services handled by the photo lab.
11. Stock Shelves
To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.
- Cleaned up spills, unloaded trucks, stock shelves, cleaned lot, pulled buggies, etc.
- Assisted with unloading and organizing inventory Organized and restock shelves Listen and respond to customers concerns
12. Customer Returns
Customer return refers to merchandise returned by customers after purchase to receive a refund in the original form of payment.
- Job duties: Helped with customer returns, and purchases.
- Processed customer returns, exchanges, and charge card applications.
13. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Maintain an awareness of all product knowledge including merchandise promotions and advertisements.
- Assist customers within store product knowledge as well as place on line orders for special items.
14. Groceries
- Assist customers with purchasing groceries.
- Scan and bag groceries, keep front end clean , organized and free of safety hazards .
15. Customer Orders
- Cashier; processing customer orders using IBM/POS system.
- Cashier Process customer orders with speed and accuracy.
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List of cashier/customer service and supervisor skills to add to your resume
The most important skills for a cashier/customer service and supervisor resume and required skills for a cashier/customer service and supervisor to have include:
- Customer Service
- Service Desk
- Customer Complaints
- Customer Satisfaction
- Cash Drawers
- Sales Floor
- Bill Pay
- POS
- Customer Issues
- Customer Inquiries
- Stock Shelves
- Customer Returns
- Product Knowledge
- Groceries
- Customer Orders
- Lottery Tickets
- Bank Deposits
- Inventory Control
- Loss Prevention
- Front Desk
- Cash Registers
- On-The-Job Training
- Customer Transactions
- Process Payments
- Store Policies
- HR
- Sales Transactions
- Customer Relations
- Product Assistance
- Front End Associates
- Monetary Transactions
- Paging Systems
- Customer Assistance
- WIC
- Layaway
- Security Practices
- Credit Card Transactions
Updated January 8, 2025
