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The differences between cashiers and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service advisor has an average salary of $32,029, which is higher than the $28,144 average annual salary of a cashier.
The top three skills for a cashier include front end, cash handling and basic math. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Cashier | Customer Service Advisor | |
| Yearly salary | $28,144 | $32,029 |
| Hourly rate | $13.53 | $15.40 |
| Growth rate | -10% | -4% |
| Number of jobs | 456,110 | 235,256 |
| Job satisfaction | 4.2 | - |
| Most common degree | High School Diploma, 45% | Bachelor's Degree, 33% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Cashiers and customer service advisors have different pay scales, as shown below.
| Cashier | Customer Service Advisor | |
| Average salary | $28,144 | $32,029 |
| Salary range | Between $21,000 And $36,000 | Between $26,000 And $39,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Deloitte | Teledyne Technologies Incorporated |
| Best paying industry | Retail | Insurance |
There are a few differences between a cashier and a customer service advisor in terms of educational background:
| Cashier | Customer Service Advisor | |
| Most common degree | High School Diploma, 45% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between cashiers' and customer service advisors' demographics:
| Cashier | Customer Service Advisor | |
| Average age | 34 | 40 |
| Gender ratio | Male, 27.1% Female, 72.9% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 9.9% Unknown, 5.2% Hispanic or Latino, 20.7% Asian, 7.5% White, 55.8% American Indian and Alaska Native, 0.9% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |