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The differences between cashiers and customer service associate/cashiers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a cashier has an average salary of $28,144, which is higher than the $26,933 average annual salary of a customer service associate/cashier.
The top three skills for a cashier include front end, cash handling and basic math. The most important skills for a customer service associate/cashier are front end, cash handling, and customer service.
| Cashier | Customer Service Associate/Cashier | |
| Yearly salary | $28,144 | $26,933 |
| Hourly rate | $13.53 | $12.95 |
| Growth rate | -10% | -4% |
| Number of jobs | 456,110 | 253,728 |
| Job satisfaction | 4.2 | - |
| Most common degree | High School Diploma, 45% | High School Diploma, 41% |
| Average age | 34 | 40 |
| Years of experience | - | 12 |
A cashier is one of the most visible positions in the retail industry. Cashiers are the last direct point of contact with customers and play a key role in service, retail, and wholesale establishments. They leave a long-lasting impression, which helps encourage the customers to go back. The most common tasks for cashiers are to scan items, conduct price checks, and collect payments. They may deal with a great amount of money on a daily basis, so this position requires them to be honest, reliable, and trustworthy employees. They also need to have great skills in customer service as they may handle customer complaints from time to time, assist in answering questions, and process refunds or exchanges.
A customer service associate/cashier is responsible for processing payments for the customers' orders. The customer service associate/cashier inspects the items, ensuring that the pricing and quantity from scanning are accurate. They also check for possible item defects and offer replacements, process payment refunds as needed, issue receipts to keep proof of payment, respond to customer's inquiries about a product, market promotional offers, and operate cash registers. A customer service associate/cashier must have excellent customer service skills and communication skills to boost customer satisfaction and increase sales goals.
Cashiers and customer service associate/cashiers have different pay scales, as shown below.
| Cashier | Customer Service Associate/Cashier | |
| Average salary | $28,144 | $26,933 |
| Salary range | Between $21,000 And $36,000 | Between $21,000 And $33,000 |
| Highest paying City | Washington, DC | - |
| Highest paying state | Massachusetts | - |
| Best paying company | Deloitte | - |
| Best paying industry | Retail | - |
There are a few differences between a cashier and a customer service associate/cashier in terms of educational background:
| Cashier | Customer Service Associate/Cashier | |
| Most common degree | High School Diploma, 45% | High School Diploma, 41% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between cashiers' and customer service associate/cashiers' demographics:
| Cashier | Customer Service Associate/Cashier | |
| Average age | 34 | 40 |
| Gender ratio | Male, 27.1% Female, 72.9% | Male, 24.4% Female, 75.6% |
| Race ratio | Black or African American, 9.9% Unknown, 5.2% Hispanic or Latino, 20.7% Asian, 7.5% White, 55.8% American Indian and Alaska Native, 0.9% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 20.9% Asian, 6.5% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 7% |