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Cashier/merchandiser skills for your resume and career
15 cashier/merchandiser skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Completed daily customer transactions promptly and without error, memorized sale prices, answered customer questions while providing exceptional customer service.
- Ensured quality customer service by greeting/ acknowledging customers & aiding them in locating merchandise.
2. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Receive, inspect, and price donated clothing and miscellaneous items and send to sales floor for display on racks and shelves
- Generated sales on sales floor along with processing transactions and doing a cash count/count drawer between and ending of shifts.
3. Cleanliness
- Maintained cleanliness and organizational standards for all locations where merchandise was stored.
- Performed restroom checks and promoted safety and environmental cleanliness.
4. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Greeted customers, established a rapport, maintained a friendly and helpful demeanor while processing POS transactions.
- Assisted customers at check out through POS system, closing paper work and deposits.
5. Store Shelves
Store shelves are necessary for any store that needs products to be displayed. You can commonly find them in grocery stores.
- Performed, organized, and lifted boxes of merchandise into warehouse and bringing merchandise to store shelves.
- Maintained store shelves, removed damaged items, tidied and restocked shelves, and created displays.
6. Loss Prevention
The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.
- File and report opened products to loss prevention as well as any suspicious activities.
- Focus on safety and loss prevention while loading/unloading large deliveries.
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To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.
- Operate cash register, stock shelves, face merchandise, provide customer assistance, and create merchandise displays.
- Check medicines in/out, check stock for expiration dates, restock shelves & take inventory daily.
8. Planograms
- Priced merchandise in compliance with state ordinance/weights and measures and assured all displays were in compliance with system planograms.
- Worked with vendors, ordered merchandise, planograms, placed displays with signage, and stocked shelves.
9. Cash Drawers
- Open and close cash registers, performing tasks such as counting money, coupons and balancing cash drawers.
- Count money in cash drawers at the beginning of shifts to ensure that the amounts are correct.
10. Customer Complaints
- Resolve all customer complaints, and safety concerns and provide them with relevant information towards the issue that has been presented.
- Greet customers entering establishment, and answer questions and provide information about merchandise; resolve customer complaints.
11. Excellent Guest
- Opened bakery for retail sales*Assisted customers with purchases and orders*Packaged bakery goods for retail sale*Provided excellent guest service
- Experience includes providing excellent guest service by placing orders, preparing orders, and handling guest satisfaction/dissatisfaction.
12. Front End
- Job description: Cashiering duties at front end checkout, answered phones, merchandising, and restock.
- Trained new employees in multiple departments, including front end, deli, and health/beauty.
13. Pallet Jack
- Maneuver and properly arrange items on a pallet jack while ensuring the safety of all.
- Used a pallet jack, electric pallet jacks and forklifts to lift heavy huge pallets.
14. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Displayed strong product knowledge in order to convert customer inquires into sales.
- Achieved product knowledge, damages & handling cash.
15. Stock Merchandise
- Maintain inventory and restock merchandise.
- Greet & Ring up customers* Customer Service* Stock merchandise* Upkeep of cashier area
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List of cashier/merchandiser skills to add to your resume
The most important skills for a cashier/merchandiser resume and required skills for a cashier/merchandiser to have include:
- Customer Service
- Sales Floor
- Cleanliness
- POS
- Store Shelves
- Loss Prevention
- Stock Shelves
- Planograms
- Cash Drawers
- Customer Complaints
- Excellent Guest
- Front End
- Pallet Jack
- Product Knowledge
- Stock Merchandise
- Stock Room
- Inventory Control
- Tidiness
- Jewelry
- Customer Transactions
- Sales Transactions
- Cash Control
- Cash Registers
- Customer Inquiries
- Retail Environment
- Quality Customer Service
- Floor Stock
- Groceries
- Merchandise Presentation
- Customer Assistance
- Monetary Transactions
- Credit Card Transactions
- Store Displays
- Optical Price Scanners
- Sales Promotions
- Customer Issues
- Product Displays
- Security Practices
- Automatic Debits
- Display Cases
- General Merchandise
- Store Products
- Display Merchandise
- Identify Prices
- Sales Prices
- Tabulate Bills
Updated January 8, 2025
