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Cashier/service clerk skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical cashier/service clerk skills. We ranked the top skills for cashier/service clerks based on the percentage of resumes they appeared on. For example, 17.2% of cashier/service clerk resumes contained groceries as a skill. Continue reading to find out what skills a cashier/service clerk needs to be successful in the workplace.

15 cashier/service clerk skills for your resume and career

1. Groceries

Here's how cashier/service clerks use groceries:
  • Bagged groceries and accommodated customers outside if they needed carry-out.
  • Hang tags, check in vendors, stock milk/bread/eggs, clean floors of store and bathrooms, bag groceries

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how cashier/service clerks use customer service:
  • Provided prompt, efficient and courteous customer service/assistance to enhance the customer shopping experience.
  • Provided excellent customer service, assisting shoppers and ensuring a happy and successful shopping experience

3. Front End

Here's how cashier/service clerks use front end:
  • Insure aisles, carts, parking lot, store entrance and front end are kept clean and organized at all times.
  • Follow proper Front End and general safety procedures and standards.

4. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how cashier/service clerks use service desk:
  • Started as a Service Clerk, got promoted to Cashier, then Service Desk, then moved to Grocery Stock
  • Service Desk, Systems Department, Hardware Department, Media Department, Jewelry & Home Fashions Department.

5. Customer Complaints

Here's how cashier/service clerks use customer complaints:
  • Schedule customer appointments and handle customer complaints effectively.
  • Managed customer complaints and concerns tactfully.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how cashier/service clerks use pos:
  • Prove precise money-handling skills by operating computerize cash register, mobile scanners, and affiliated POS systems.
  • Greet and assist customers, count money, work with POS, stock, clean and organize areas

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7. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how cashier/service clerks use stock shelves:
  • Stock shelves, mark prices on shelves and items, and request information or assistance using paging system.
  • Stock shelves, take care of customer needs Help keep store in order Service clerk

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how cashier/service clerks use sales floor:
  • Greet customers, operate cash register, stock merchandise on sales floor, and assist customers with any needs.
  • Operate cash register, manage inventory, and assist on sales floor.

9. Photo Lab

Here's how cashier/service clerks use photo lab:
  • Performed maintenance on film processor, photo printer, and other necessary machines used in the photo lab.
  • Operate Computer Terminal in the photo lab, Taking Passport size Photos of customers.

10. Customer Orders

Here's how cashier/service clerks use customer orders:
  • Use proprietary software to maintain inventory and identify customer orders.
  • Transacted customer orders promptly meeting company cash handling and accuracy requirements

11. Cash Drawers

Here's how cashier/service clerks use cash drawers:
  • Count money in cash drawers at the beginning and end of shifts to ensure that the amounts are correct.
  • Ensured all cashiers had enough change in cash drawers, gave cashiers cleaning tasks before store closing.

12. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how cashier/service clerks use customer transactions:
  • Cashier: Handled customer transactions.
  • Manage customer transactions, as well as answer questions Corral carts and assist in loading customers vehicles

13. Lottery Tickets

Here's how cashier/service clerks use lottery tickets:
  • sell lottery tickets, money orders, tobacco products and coupon cards.
  • Maintained proper inventory for lottery tickets, cigarettes, and candy by reviewing and ordering supplies on a weekly basis.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how cashier/service clerks use product knowledge:
  • Provided extensive product knowledge of exclusive Montana Colors paint from Barcelona, Spain.
  • Acquired good product knowledge, especially produce.

15. Customer Inquiries

Here's how cashier/service clerks use customer inquiries:
  • Assisted with Customer Inquiries, location of requested items.
  • Answer customer inquiries and promote special sale items.
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List of cashier/service clerk skills to add to your resume

Cashier/service clerk skills

The most important skills for a cashier/service clerk resume and required skills for a cashier/service clerk to have include:

  • Groceries
  • Customer Service
  • Front End
  • Service Desk
  • Customer Complaints
  • POS
  • Stock Shelves
  • Sales Floor
  • Photo Lab
  • Customer Orders
  • Cash Drawers
  • Customer Transactions
  • Lottery Tickets
  • Product Knowledge
  • Customer Inquiries
  • Repair Orders
  • Credit Card Payments
  • Stock Room
  • Clean Bathrooms
  • Quality Customer Service
  • PowerPoint
  • Warranty Claims
  • Grocery Store
  • Bill Payments
  • WIC
  • Monetary Transactions
  • Customer Assistance
  • Sales Transactions
  • Cash Registers
  • Bank Deposits
  • Store Inventory
  • Optical Price Scanners
  • Customer Issues
  • Debit Cards
  • Automatic Debits
  • Credit Card Transactions
  • Store Signage
  • Identify Prices
  • Store Appearance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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