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What does a cashier/shift manager do?

Updated January 8, 2025
7 min read
What does a cashier/shift manager do
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Cashier/shift manager responsibilities

Here are examples of responsibilities from real cashier/shift manager resumes:

  • Manage FOH to insure all guests are happy and well taken care of.
  • Tabulate customer orders using a POS system; and open and close register.
  • Totale merchandise and receive payment of cash, check and credit card utilizing POS system.
  • Ensure cleanliness and safety regulations meet expectations in the restaurant.
  • Implement quality service procedures to provide best in industry beverages while maintaining superior and comfortable experience for Starbucks patrons.
  • Demonstrate excellent leadership to employees.
  • Provide leadership by creating a positive work environment.
  • Advance to increasingly responsible positions, culminating in management role with oversight for a restaurant management.
  • Earn fast-track promotion from senior management in recognition of consistently outstanding performance and dedication to organizational objectives.
  • Maintain daily break scheduling without affecting busy checkout traffic.

Cashier/shift manager skills and personality traits

We calculated that 18% of Cashier/Shift Managers are proficient in Customer Service, Basic Math, and Cleanliness. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.

We break down the percentage of Cashier/Shift Managers that have these skills listed on their resume here:

  • Customer Service, 18%

    Exhibited exceptional customer service assuring customer satisfaction

  • Basic Math, 10%

    Front desk clerks must generally possess basic mathematics and computer skills and the ability to effectively communicate verbally.

  • Cleanliness, 9%

    Ensured cleanliness and safety regulations met expectations in the restaurant.

  • Math, 8%

    Responsibilities-Managed cash drawers-Receive and distribute shipment-Manage daily numbers-Greet/help customers Skills Used-Great customer service skills-Quick and efficient problem solving-Basic math skills

  • POS, 5%

    Completed Transactions for Customers using POS System

  • Cash Handling, 5%

    Honored displayed with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month.

Common skills that a cashier/shift manager uses to do their job include "customer service," "basic math," and "cleanliness." You can find details on the most important cashier/shift manager responsibilities below.

Business skills. To carry out their duties, the most important skill for a cashier/shift manager to have is business skills. Their role and responsibilities require that "food service managers must understand all aspects of the restaurant business, including how to budget for supplies, comply with regulations, and manage workers." Cashier/shift managers often use business skills in their day-to-day job, as shown by this real resume: "communicated effectively with all employees and senior management to ensure smooth business operations. "

Leadership skills. Another essential skill to perform cashier/shift manager duties is leadership skills. Cashier/shift managers responsibilities require that "managers must establish good relationships with staff to maintain a productive work environment." Cashier/shift managers also use leadership skills in their role according to a real resume snippet: "provide great guest service, cash handling, housekeeping, and leadership skills"

Organizational skills. This is an important skill for cashier/shift managers to perform their duties. For an example of how cashier/shift manager responsibilities depend on this skill, consider that "managers have many different responsibilities, including scheduling and overseeing staff, budgeting, and maintaining financial records." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a cashier/shift manager: "earned fast-track promotion from senior management in recognition of consistently outstanding performance and dedication to organizational objectives. ".

Problem-solving skills. A big part of what cashier/shift managers do relies on "problem-solving skills." You can see how essential it is to cashier/shift manager responsibilities because "managers need to be able to resolve personnel issues and customer-related problems." Here's an example of how this skill is used from a resume that represents typical cashier/shift manager tasks: "processed and addressed customer complaints, examined returned merchandise, and performed conflict resolution. "

Communication skills. Lastly, "communication skills" is an important element of what a cashier/shift manager does. Cashier/shift manager responsibilities require this skill because "food service managers must give clear orders to staff and be able to convey information effectively to employees and customers." This resume example highlights how cashier/shift manager duties rely on this skill: "maintain constant communications with serving staff and management team to ensure ultimate customer experience. "

All cashier/shift manager skills

Compare different cashier/shift managers

Cashier/shift manager vs. Lead cashier

The primary job of lead cashiers is to receive and record cash and charge payments. Their responsibilities include maintaining and balancing the cash drawer, verifying cashier cash transfers, and maintaining electronic documents needed to create daily reports. As a lead cashier, they must give patrons information about the policies, procedures, and rules related to cash transactions. They also must oversee and guide the cashiers' work and help individuals with the right application of their transactions.

The annual salary of lead cashiers is $230 lower than the average salary of cashier/shift managers.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both cashier/shift manager and lead cashier positions are skilled in customer service, basic math, and math.

While similarities exist, there are also some differences between cashier/shift managers and lead cashier. For instance, cashier/shift manager responsibilities require skills such as "cleanliness," "food service," "groceries," and "safety standards." Whereas a lead cashier is skilled in "excellent interpersonal," "front end," "store merchandise," and "sales transactions." This is part of what separates the two careers.

Lead cashiers really shine in the hospitality industry with an average salary of $29,274. Comparatively, cashier/shift managers tend to make the most money in the retail industry with an average salary of $28,955.On average, lead cashiers reach similar levels of education than cashier/shift managers. Lead cashiers are 0.0% more likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.

Cashier/shift manager vs. Food manager

A food manager oversees the operations at various dining establishments, ensuring efficient food services and client satisfaction. Their responsibilities typically include managing the staff, setting schedules and guidelines, establishing objectives and budgets, liaising with vendors and suppliers, delegating tasks, and developing strategies to optimize overall operations. There are also instances where they may assist customers, arrange reservations, process payments, prepare and organize documents, hire and train new members of the workforce, and resolve issues and concerns. Moreover, as a food manager, they must lead and encourage the staff to reach goals, all while implementing the company's policies and regulations.

Food manager positions earn higher pay than cashier/shift manager roles. They earn a $8,843 higher salary than cashier/shift managers per year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both cashier/shift managers and food managers have skills such as "customer service," "cleanliness," and "math. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that cashier/shift manager responsibilities requires skills like "basic math," "cash handling," "food service," and "stock shelves." But a food manager might use other skills in their typical duties, such as, "food handling," "non," "servsafe," and "work ethic."

On average, food managers earn a higher salary than cashier/shift managers. Some industries support higher salaries in each profession. Interestingly enough, food managers earn the most pay in the manufacturing industry with an average salary of $38,631. Whereas cashier/shift managers have higher pay in the retail industry, with an average salary of $28,955.food managers earn similar levels of education than cashier/shift managers in general. They're 2.5% more likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.

Cashier/shift manager vs. Manager

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

On average, managers earn higher salaries than cashier/shift managers, with a $29,840 difference per year.By looking over several cashier/shift managers and managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer service," "pos," and "customer complaints." But beyond that, the careers look very different.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a cashier/shift manager is likely to be skilled in "basic math," "cleanliness," "math," and "cash handling," while a typical manager is skilled in "payroll," "food safety," "financial statements," and "powerpoint."

Managers earn the highest salary when working in the finance industry, where they receive an average salary of $71,781. Comparatively, cashier/shift managers have the highest earning potential in the retail industry, with an average salary of $28,955.Most managers achieve a higher degree level compared to cashier/shift managers. For example, they're 5.6% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.

Cashier/shift manager vs. Hourly manager

An hourly manager will lead and supervise a team of employees. As an hourly manager, you will maintain the shift operations you are assigned to and keep staff informed of operational issues. You will be responsible for the employees' health and safety and support their professional and personal growth. Other duties include providing employee direction and oversight, coaching and mentoring staff, and maintaining transparent communication. Additionally, you are also responsible for maintaining the work schedules of employees and managing the organization's budgetary and operational activities.

Hourly managers average a higher salary than the annual salary of cashier/shift managers. The difference is about $7,638 per year.While both cashier/shift managers and hourly managers complete day-to-day tasks using similar skills like customer service, cleanliness, and math, the two careers vary in some skills.Each job also requires different skills to carry out their responsibilities. A cashier/shift manager uses "basic math," "groceries," "stock shelves," and "quality customer service." Hourly managers are more likely to have duties that require skills in "food safety," "guest service," "quality service," and "product quality. "hourly managers reach similar levels of education compared to cashier/shift managers, in general. The difference is that they're 1.2% more likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.

Types of cashier/shift manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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