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Casino attendant skills for your resume and career
15 casino attendant skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Recognized by management for providing excellent customer service and consistently improving sales.
- Provided exceptional customer service and increased loyalty among guests.
2. Wine
- Participated in classes to help with knowledge of different brands of beer, wine, and spirits.
- Attended a busy restaurant and bar serving food, wine and drinks to patrons.
3. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Make sure that all patrons of the casino floor are well attended.
- Observe guests on the casino floor, assist when required and requested.
4. Guest Service
- Directed the casino's VIP guest service, including free and top-shelf drinks and free machine play money.
- Trained new bartenders and casino attendants on guest service expectations as well as employee duty requirements.
5. Cleanliness
- Assisted nurses in providing ambulatory care to patients especially those under critical/ suicidal observations, maintained room clean cleanliness and orderliness.
- Monitored and maintained cleanliness, sanitation, and organization of assigned service areas.
6. Drink Specials
- Implemented and promoted daily food and drink specials to attract new and retain existing clientele.
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- Perform minor slot machine maintenance and cash handling while following proper Internal Controls and Gaming Regulations.
- Cash handling and paying out large amounts of money at a time.
8. Drink Orders
Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.
- Give outstanding customer service and follow drink orders given by the customer or give an alternative while keeping the customer happy.
- Filled drink orders, worked cash register, resupplied all types of diner ware and changed/made all types of drinks.
9. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Lead my team in the learning and using of our new POS computer system.
- Maintain ticket booth in the collection of general admission fees to the theme park and issue ride passes using POS software.
10. Serving Drinks
- Worked in the casino handling money, cashing out tickets and serving drinks.
11. Bartending
- Worked serving, bartending and casino shifts.
- Bar Back and Inventory for main ballroom bar as well as catering special events with bartending services.
12. Food Orders
- Tended a bar, made drinks, and took food orders.
- Mixed a variety of cocktails.Took food orders.
13. Slot Machines
- Trash removal, detail cleaning of slot machines, vacuuming, polishing, window and ceiling vent cleaning.
- Clean between slot machines, remove papers, glasses, debris, and discard all empty bottles.
14. Guest Complaints
- Resolved guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
- Assisted guests and responded to any guest complaints in a considerate, professional, and positive manner.
15. Customer Complaints
- Resolved customer complaints by maintaining professionalism, listening to concerns and identifying appropriate solutions.
- Earned a reputation for rapidly and calmly resolving customer complaints.
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List of casino attendant skills to add to your resume
The most important skills for a casino attendant resume and required skills for a casino attendant to have include:
- Customer Service
- Wine
- Casino Floor
- Guest Service
- Cleanliness
- Drink Specials
- Cash Handling
- Drink Orders
- POS
- Serving Drinks
- Bartending
- Food Orders
- Slot Machines
- Guest Complaints
- Customer Complaints
- Monetary Transactions
- Game Rules
- ATM
- Bank Deposits
- Clean Machines
- Quality Standards
Updated January 8, 2025
