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Casino cage manager skills for your resume and career
8 casino cage manager skills for your resume and career
1. Internal Controls
- Count department policies, procedures, and internal controls.
- Ensured compliance with Casino Control Commission regulations along with company procedures and internal controls.
2. Guest Service
- Supervised and coordinated staffing scheduling levels to maintain proper coverage of guest service representatives on all shifts.
- Executed marketing and guest service follow-up calls; communicated results to General Manager.
3. Cash Handling
- Developed and exercised excellent cash handling skills.
- Supervised cashiers insuring that they were following proper cash handling procedures.
4. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Communicated daily any and all activity on the casino floor to shift manager and casino manager regarding player activity.
- Supervised activity on the casino floor and resolved customer disputes.
5. Cage Shift
- Assisted the Cage Shift Manage in performance of duties and assumed full responsibility in her absence.
- Organize frequent team member meetings with cage shift managers to address problems and concerns.
6. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Implemented Cashier Service Standards resulting in a 25% increase in customer service scores over previous year.
- Provide Genuine Customer Service to all customers as well as employees.
7. Casino Policies
- Educate the employees I supervised on casino policies and any applicable gaming regulations that pertain to a cage cashier position.
- Developed casino policies and objectives and ensured optimal level of returns on investment.
8. Cage Operations
- Required Knowledge of: Cage operations count room operations and equipment.
- Prepare documents relating to cage operations.
What skills help Casino Cage Managers find jobs?
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List of casino cage manager skills to add to your resume
The most important skills for a casino cage manager resume and required skills for a casino cage manager to have include:
- Internal Controls
- Guest Service
- Cash Handling
- Casino Floor
- Cage Shift
- Customer Service
- Casino Policies
- Cage Operations
Updated January 8, 2025
