Casino cashier job description

**The Opportunity**

Delaware North Gaming is hiring a Cashier to join our team at Southland Casino in West Memphis, Arkansas. As a Cashier, you will facilitate all transactions using acceptable methods of payment of the restaurant, collaborate with dining staff, and keep track of all orders while providing excellent guest service at all times.

**Responsibilities**

+ Collaborate with dining room, service, and kitchen staff to keep track of all orders and monetary situations, and charges.

+ Validate methods of payment, complete transactions, provide documentation and receipts, and dispense the accurate amount of change if needed.

+ Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and adequate change is available.

+ Scan items and ensure pricing is correct or resolve amount discrepancies; take money in the form of cash, credit card, check, or gift card and process accordingly.

+ Clean up checkout area and keep organized; keep receipt paper and other stationery stocked.

+ Maintain accurate tabs on every restaurant tables' orders using the venue's primary POS system.

+ Answer customers' questions and find a manager if the answer doesn't solve the issue.

**Qualifications**

+ Previous cash handling experience.

+ Excellent guest service skills.

+ Basic math skills; ability to accurately count change and balance bank.

**Shift Details**

Varies

**Who We Are**

Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

JUNE 30 - NOVEMBER 3RD SHIFT PREMIUMS

MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR

SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR

EDUCATION / EXPERIENCE

Must be at least 18 years of age with a High School Diploma, GED or equivalent experience. Prior experience handling cash is necessary.

SUMMARY

Perform "even money" exchanges with patrons and employees. Have a thorough knowledge of, and comply, with all cage policies and procedures. Provide excellent customer service.

ESSENTIAL JOB FUNCTIONS

• Safeguard Assets.
• Have thorough knowledge of, and maintain strict compliance with, all policies and procedures related to the cage operations.
• Perform "even money" exchanges of currency, chips, tokens, and coins with patrons.
• Process loans and maintain required paperwork as needed.
• Exchange coin, chips, and tokens with the vault cashier to maintain adequate currency levels.
• Process table fills and credits and/or slot machine fills and jackpots as needed.
• Perform a physical inventory of the contents of the imprest drawer/chip bank and record it on the drawer inventory form at the end of the shift.
• Assist the vault cashier with open/close of cages as needed.
• Assist in routine maintenance of the cage area and equipment.
• Maintain confidential communications with management regarding financial information, problems, violations of policy and procedure, and employee relations.
• Demonstrate a high degree of professionalism and enthusiasm throughout your shift.
• Follow dress code as prescribed by management.
• Willingness to cross-train and provide support in related areas of operations.
• Other duties as assigned by Supervisor.

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Must have excellent Math and calculator skills.

SUPERVISORY RESPONSIBILITIES

None

EQUIPMENT TO BE USED

Desktop computer, calculator, Jetsort coin counters, currency counters, coin wrappers.

TYPICAL PHYSICAL DEMANDS

Minimal lifting of 50Ibs. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion. Repetitive walking, standing or bending for long periods of time.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

Must be able and willing to work in a crowded, loud smoking environment. Must be able to handle being under constant surveillance. May be required to work in small, enclosed space. Must practice all safety policies, procedures and standards as set by OSHA.

COMMENTS

Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

ABOUT US:


Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

Salaried Team Members can enroll in medical, dental and vision benefits at day one of employment. They are also able to enjoy Flexible Time Off at day one of employment.

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

Ask about our hiring bonus during your HR interview.


KEY JOB FUNCTIONS
:

• Supervises Caesars Rewards Cashiers and Vault Leads for assigned shift creating a differentiated service experience and ensuring optimum performance of all.
• Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner.
• Builds guest relations through visibility to guest, solicitating/requesting feedback, resolves guest complaints appropriately and professionally.
• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of the department
• Exhibits sound decision making with emphasis on motivating team and maintaining high morale.
• Supports team members in communicating and executing on components of Caesars Rewards program (Caesars Entertainment loyalty program) to existing and new customers.
• Reviews player screens and issues complimentaries in accordance with established policies and procedures.
• Assists team members in replacement of lost cards for guests and distribution of monies accurately to guests via check cashing, cash advances, conversion of coins, exchange foreign currency, and gaming chips into currency for gaming guests.
• Accurately completes all cashier paperwork.
• Knowledgeable of paid in/out policies and procedures.
• Understands AML and accurately log all transactions that meet AML requirements.
• Accurately processes Fast Cash ticket redemptions.
• Supervisory accountability for all team members for day to day operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Implements training programs, establishes methods, procedures and safety guidelines required to maintain desired standards, and high quality service, then monitors results through inspection. Makes changes if necessary to maintain end result. Provide continuous positive coaching for development of employees.
• Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.
• Adheres to departmental, company, regulator, and internal control policies.
• Performs all other related and compatible duties as assigned.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• 2 years progressively more challenging role in cash handling role or casino operations; prefer leadership experience.

QUALIFICATIONS:

• Strong interpersonal communication and customer service skills.
• Strong written and verbal skills required. Ability to print and write legibly. Must be fluent and literate in English.
• Previous computer skills preferred such as Word and Excel.
• Attention to detail.
• Ability to work independently.
• Willing to work varied shift/days off as well as weekends and holidays.
• Maintains positive communication with co-workers on all levels and works as a team.
• Must be physically mobile with reasonable accommodations, including the ability carry up to 25 pounds, and push/pull up to 100 pounds. Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area. Must be able to stand and walk for entire shift.

WORK ENVIRONMENT
:

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be able to work in a fast paced environment.
• Listens and responds to visual and aural cues.

Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Responsible for the date to day operations of Caesars Rewards Cashiering functions for Harrah's or Horseshoe Council Bluffs ensuring the highest standard of customer service, accuracy and protection of assets.