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Top Casino Dealer Skills

Below we've compiled a list of the most important skills for a casino dealer. We ranked the top skills based on the percentage of casino dealer resumes they appeared on. For example, 28.4% of casino dealer resumes contained customer service as a skill. Let's find out what skills a casino dealer actually needs in order to be successful in the workplace.

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The six most common skills found on Casino Dealer resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Here's how Customer Service is used in Casino Dealer jobs:
  • Received numerous commendations based on exceptional customer service skills delivered to both guests and fellow employees.
  • Provided outstanding customer service, utilized game protection, and demonstrated in-depth table game knowledge
  • Provided customer service and personnel management in a high volume gaming environment.
  • Deliver great customer service while efficiently and accurately dealing all casino games.
  • Provide satisfactory customer service, deal casino games, handle extensive money transactions
  • Received many commendations and awards for excellent customer service.
  • Provided quality customer service and fulfilled requests from customers.
  • Answered any questions and secured quality of customer service
  • Provided customer service and entertainment to casino patrons.
  • Provide excellent customer service as I dealt a variety of games which included BJ, BA/Mini BA, and Carnival Games.
  • Handle chips and equipment proficiently in a fast pace environment with accuracy while still keeping a high standard of customer service.
  • Provided outstanding customer service with a focus toward teaching new customers the various casino games in a fun and clear manner.
  • Provide excellent customer service while dealing various casino games such as Black Jack, Roulette, Poker, and Baccarat.
  • Assure great customer service to all guests & make sure they're having a great time and aware of new products
  • Provided excellent customer service by conducting games, exchanging paper currency for playing chips, and answering to customer inquiries.
  • Provide gaming, casino, hotel and area information to the guest's and also provide top customer service.
  • Use effective customer service skills to interact, build relationships, and entertain over 50 guests per day.
  • Provided high level of customer service by promoting a positive attitude to create an exciting and entertaining experience.
  • Front desk experience making reservations, cancellations and giving customer service over the phone and at location.
  • Protect and maintain an accurate chip (money) rack, provide customer service, interact with guest

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2. Casino Floor

high Demand

Here's how Casino Floor is used in Casino Dealer jobs:
  • Worked on Casino Floor/ Live Gaming Dealer of Black Jack and Mini Baccarat, Spanish 21 War Part time Position.
  • Maintained a positive and upbeat attitude while providing customer service and demonstrating basic knowledge of games and casino operations.
  • Conduct a variety of casino games according to casino operations procedures and regulatory requirements.
  • Well acquainted with Casino operations.
  • Provide customers with information about casino operations.
  • Assist officers in day to day casino operations and dispatch; assist the supervisors and director with managerial work.

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3. Guest Service

high Demand

Here's how Guest Service is used in Casino Dealer jobs:
  • Deal assigned games at a professional level; socialize with guests; cater to all guest needs and provide excellent guest service
  • Deal respective live table games with efficiency, proficiency, and professionalism, while providing great guest service.
  • Address customer concerns while maintaining a high level of guest service.
  • Directed the casino's VIP guest service.
  • Demonstrated the highest level of guest service.
  • Deal casino games (Blackjack and Paddlewheel).Provide excellent guest service.Sell pull tabs.Cashing in and out of players chips.

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4. Mathematics

high Demand

Here's how Mathematics is used in Casino Dealer jobs:
  • Used mathematics to make easy as well as complex payouts and handling other customer table action.
  • Have developed quick math skills due to all the mathematics involved with casino payouts
  • Applied mathematics to determine house and customer percentages paid.
  • Analyze winnings through speed mathematics and observation.
  • Card dealing-Money handling-Quick mathematics -Multi-tasking-Loud, quick environment
  • Set a great example of customer service regardless of the situation.Skills UsedMultitasking, quick thinking, mathematics.

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5. Game Rules

high Demand

Here's how Game Rules is used in Casino Dealer jobs:
  • Create an atmosphere of friendliness and hospitality for guests, answer questions regarding game rules and procedures.
  • Educated customers on game rules and mathematical probabilities of various wagers.
  • Educated customers on game rules and mathematical probabilities of various wagers.
  • Communicated effectively with guests; explained game rules and ensured quality services.
  • Educated customers on game rules and mathematical probabilities of various wagers.
  • Educated customers on game rules and mathematical probabilities of various wagers.

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6. Craps

high Demand

Here's how Craps is used in Casino Dealer jobs:
  • Certified in Craps, High Limit Blackjack, Three/Four Card Poker, and Caribbean Stud.
  • Facilitated games such as Black Jack, Craps, Roulette, Poker, Mini-Baccarat.
  • Table Games: Blackjack, Poker, Craps, Carnival Games Interact with visitors.
  • Introduced to casino gaming, trained in multiple games including Craps and Blackjack
  • Licensed supervisor Blackjack, craps, roulette, novelty games
  • Deal black jack, Craps, Roulette, and 5 Card Poker to customers.
  • Deal Black Jack, Roulette & Craps.
  • Still available to deal and teach Craps, Poker or Blackjack at local events and parties.
  • Deal craps, bj, mini bac, and carnival games.

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7. Poker Room

high Demand

Here's how Poker Room is used in Casino Dealer jobs:
  • Provide a fun, well managed game while maintaining good relations with guests in the poker room.
  • Worked at the front desk of poker room, placing players on lists and getting them seats at various game tables.
  • Maintain a willingness to help areas of the poker room and do table fills while on break.
  • Served as Safety Officer for the poker room, ensuring environmental safety for employees and guests.
  • Level 1 Key License: Five years as a Dual Rate specifically in the poker room.
  • Explain all daily and weekly promotions the poker room has that is separate from the casino.

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8. Applicable Rules

high Demand

Here's how Applicable Rules is used in Casino Dealer jobs:
  • Conducted gambling card games following all applicable rules and regulations.
  • Conducted gambling games such as dice, roulette, cards , or following all applicable rules and regulations.
  • Conduct gambling games such as dice, roulette, and cards, following all applicable rules and regulations.
  • Conduct gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations.
  • Conduct gaming while following all applicable rules and regulations.
  • Conduct Poker, following all applicable rules and regulations.

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9. Company Policies

average Demand

Here's how Company Policies is used in Casino Dealer jobs:
  • Maintained ongoing knowledge of changes in local jurisdiction gaming laws and regulations, internal controls, and company policies and procedures.
  • Determined best methods to resolve issues to ensure customer satisfaction and adherence to company policies.
  • Conducted all components of table games in accordance with the company policies and procedures.
  • Complied to department and company policies.
  • Deal specified poker games according to applicable gaming regulations and company policies and procedures.
  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

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10. Large Amounts

average Demand

Here's how Large Amounts is used in Casino Dealer jobs:
  • Handle large amounts of cash to exchange for chips.
  • Handled large amounts of cash and chips.
  • Handled very large amounts of cash and properly managed necessary tax forms.
  • Handled large amounts of cash and maintained a bank roll.
  • Licensed by the State of Illinois to be responsible for large amounts of currency.
  • Provide great entertainment for guest, change and handle large amount of cash, and pay/take right amount

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11. Specific Game

average Demand

Here's how Specific Game is used in Casino Dealer jobs:
  • Calculated and paid winnings as well as collect losing bets as established by the rules of specific game.
  • Protected and controlled specific game assigned.
  • Protected and controlled specific game assigned.
  • Pay winnings and collect losing bets as established by the rules and procedures of a specific game.
  • Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
  • Pay, award winnings, pots as established by the rules and procedures of a specific game.

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12. Card Games

average Demand

Here's how Card Games is used in Casino Dealer jobs:
  • Deal casino card games while counting and managing finances.
  • Deal a fun and smooth casino card games.
  • Applied rule variations to card games.
  • Card Dealer * Conducted various house banked card games according to state and house regulations.
  • Provided excellent client service Dealt cards for various casino card games Provided conflict resolution skills Handling and processing of funds
  • Apply rule variations to card games such as poker, in which players bet on the value of their hands.

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13. Table Games

average Demand

Here's how Table Games is used in Casino Dealer jobs:
  • Conduct all designated table games with professionalism, honesty and in compliance with State & Federal regulations and company's policy.
  • Licensed through the State of Maryland * Worked with a team dealing various table games at a newly constructed casino.
  • Deal a variety of table games while providing a relaxed and friendly environment for the customers while they are playing.
  • Conduct table games in accordance with the Red Hawk's policies & procedures, and in compliance with Gaming regulations.
  • Deal and operate assigned Casino Table Games, in compliance with all applicable requirements of the policies and procedures.
  • Handle cash buy-ins and cash-outs from customers and multiple table games while ensuring customer satisfaction.
  • Table Games Dealer - Dice, Blackjack, Roulette and Poker Variations (Carnival Games)
  • Deal table games like Black Jack, Roulette, Baccarat and Carnival Games.
  • Opened casino, dealt and supervised two table games: Blackjack and Roulette.
  • Deal table games as required by the casino and state law.
  • Deal table games to company criteria and tend to customers needs
  • Deal casino table games according to casino and state regulations.
  • Instruct and familiarize customers with the table games available.
  • Worked with fellow team member on certain table games.
  • Provided guest interaction while dealing of all table games.
  • Table Games Dealer for Black jack and Roulette.
  • Table games entry level dealer in varieties of games
  • Deal assigned table games exchange money for chips.
  • Managed monetary transactions and plays on table games.
  • Deal table games Deal casino games for entertainment

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14. Communication

average Demand

Here's how Communication is used in Casino Dealer jobs:
  • Showcased communication skills while giving presentations to banks and customers regarding business risks using futures and options.
  • Demonstrated excellent communication skills to deal with irate customers, general manual dexterity and ability to perform simple mathematical calculations quickly.
  • Developed communication skills while providing entertainment for diverse populations of guests.
  • Keep an open communication between other departments.
  • Utilized excellent customer relations and communication skills.
  • Maintain positive interactions with patrons requiring strong verbal communications skills and solid interpersonal communication.

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15. Internal Audit

average Demand

Here's how Internal Audit is used in Casino Dealer jobs:
  • Accumulated and relayed daily paperwork to Revenue and Internal Audit.

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16. Appropriate Number

average Demand

Here's how Appropriate Number is used in Casino Dealer jobs:
  • Stand behind a gaming table and deal the appropriate number of cards to each player.
  • Stand behind a gaming table and deal the appropriate number of cards to each player.
  • Sit behind table and operate poker games by dispensing the appropriate number of cards to players.
  • Sit behind a gaming table and deal the appropriate number of cards to each player.
  • Operated games of chance by dispensing the appropriate number of cards or blocks to players.
  • Stand behind a gaming table and deal the appropriate number of cards to each player.

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Online Courses For Casino Dealers

One of the best ways to acquire the skills needed to be a casino dealer is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since casino dealers benefit from having skills like customer service, casino floor, and guest service, we found courses that will help you improve these skills.

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20 Most Common Skill For A Casino Dealer

Customer Service28.4%
Casino Floor18.8%
Guest Service10.8%
Mathematics4.2%
Game Rules3.6%
Craps3.5%
Poker Room3.4%
Applicable Rules2.6%

Typical Skill-Sets Required For A Casino Dealer

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
28.4%
28.4%
2
2
Casino Floor
Casino Floor
18.8%
18.8%
3
3
Guest Service
Guest Service
10.8%
10.8%
4
4
Mathematics
Mathematics
4.2%
4.2%
5
5
Game Rules
Game Rules
3.6%
3.6%
6
6
Craps
Craps
3.5%
3.5%
7
7
Poker Room
Poker Room
3.4%
3.4%
8
8
Applicable Rules
Applicable Rules
2.6%
2.6%
9
9
Company Policies
Company Policies
2.5%
2.5%
10
10
Large Amounts
Large Amounts
2.4%
2.4%
11
11
Specific Game
Specific Game
2.2%
2.2%
12
12
Card Games
Card Games
1.8%
1.8%
13
13
Table Games
Table Games
1.6%
1.6%
14
14
Communication
Communication
1.4%
1.4%
15
15
Internal Audit
Internal Audit
1.3%
1.3%
16
16
Appropriate Number
Appropriate Number
1.3%
1.3%
17
17
Mini Baccarat
Mini Baccarat
1.2%
1.2%
18
18
High Limit
High Limit
1.2%
1.2%
19
19
Positive Attitude
Positive Attitude
1%
1%
20
20
State Regulations
State Regulations
1%
1%
21
21
New Dealers
New Dealers
0.9%
0.9%
22
22
Collection Reports
Collection Reports
0.9%
0.9%
23
23
Customer Relations
Customer Relations
0.8%
0.8%
24
24
Large Sums
Large Sums
0.8%
0.8%
25
25
Chip Bank
Chip Bank
0.6%
0.6%
26
26
Customer Transactions
Customer Transactions
0.5%
0.5%
27
27
Multiple Games
Multiple Games
0.5%
0.5%
28
28
Game Integrity
Game Integrity
0.5%
0.5%
29
29
Customer Play
Customer Play
0.4%
0.4%

672 Casino Dealer Jobs

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