Casino Dealer Skills

• Received numerous commendations based on exceptional customer service skills delivered to both guests and fellow employees.
• Provided outstanding customer service, utilized game protection, and demonstrated in-depth table game knowledge
• Provided customer service and personnel management in a high volume gaming environment.
• Deliver great customer service while efficiently and accurately dealing all casino games.
• Provide satisfactory customer service, deal casino games, handle extensive money transactions
• Received many commendations and awards for excellent customer service.
• Provided quality customer service and fulfilled requests from customers.
• Answered any questions and secured quality of customer service
• Provided customer service and entertainment to casino patrons.
• Provide excellent customer service as I dealt a variety of games which included BJ, BA/Mini BA, and Carnival Games.
• Handle chips and equipment proficiently in a fast pace environment with accuracy while still keeping a high standard of customer service.
• Provided outstanding customer service with a focus toward teaching new customers the various casino games in a fun and clear manner.
• Provide excellent customer service while dealing various casino games such as Black Jack, Roulette, Poker, and Baccarat.
• Assure great customer service to all guests & make sure they're having a great time and aware of new products
• Provided excellent customer service by conducting games, exchanging paper currency for playing chips, and answering to customer inquiries.
• Provide gaming, casino, hotel and area information to the guest's and also provide top customer service.
• Use effective customer service skills to interact, build relationships, and entertain over 50 guests per day.
• Provided high level of customer service by promoting a positive attitude to create an exciting and entertaining experience.
• Front desk experience making reservations, cancellations and giving customer service over the phone and at location.
• Protect and maintain an accurate chip (money) rack, provide customer service, interact with guest

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• Worked on Casino Floor/ Live Gaming Dealer of Black Jack and Mini Baccarat, Spanish 21 War Part time Position.
• Maintained a positive and upbeat attitude while providing customer service and demonstrating basic knowledge of games and casino operations.
• Conduct a variety of casino games according to casino operations procedures and regulatory requirements.
• Well acquainted with Casino operations.
• Provide customers with information about casino operations.
• Assist officers in day to day casino operations and dispatch; assist the supervisors and director with managerial work.

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• Deal assigned games at a professional level; socialize with guests; cater to all guest needs and provide excellent guest service
• Deal respective live table games with efficiency, proficiency, and professionalism, while providing great guest service.
• Address customer concerns while maintaining a high level of guest service.
• Directed the casino's VIP guest service.
• Demonstrated the highest level of guest service.
• Deal casino games (Blackjack and Paddlewheel).Provide excellent guest service.Sell pull tabs.Cashing in and out of players chips.

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• Used mathematics to make easy as well as complex payouts and handling other customer table action.
• Have developed quick math skills due to all the mathematics involved with casino payouts
• Applied mathematics to determine house and customer percentages paid.
• Analyze winnings through speed mathematics and observation.
• Card dealing-Money handling-Quick mathematics -Multi-tasking-Loud, quick environment
• Set a great example of customer service regardless of the situation.Skills UsedMultitasking, quick thinking, mathematics.

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• Create an atmosphere of friendliness and hospitality for guests, answer questions regarding game rules and procedures.
• Educated customers on game rules and mathematical probabilities of various wagers.
• Educated customers on game rules and mathematical probabilities of various wagers.
• Communicated effectively with guests; explained game rules and ensured quality services.
• Educated customers on game rules and mathematical probabilities of various wagers.
• Educated customers on game rules and mathematical probabilities of various wagers.

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• Certified in Craps, High Limit Blackjack, Three/Four Card Poker, and Caribbean Stud.
• Facilitated games such as Black Jack, Craps, Roulette, Poker, Mini-Baccarat.
• Table Games: Blackjack, Poker, Craps, Carnival Games Interact with visitors.
• Introduced to casino gaming, trained in multiple games including Craps and Blackjack
• Licensed supervisor Blackjack, craps, roulette, novelty games
• Deal black jack, Craps, Roulette, and 5 Card Poker to customers.
• Deal Black Jack, Roulette & Craps.
• Still available to deal and teach Craps, Poker or Blackjack at local events and parties.
• Deal craps, bj, mini bac, and carnival games.

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• Provide a fun, well managed game while maintaining good relations with guests in the poker room.
• Worked at the front desk of poker room, placing players on lists and getting them seats at various game tables.
• Maintain a willingness to help areas of the poker room and do table fills while on break.
• Served as Safety Officer for the poker room, ensuring environmental safety for employees and guests.
• Level 1 Key License: Five years as a Dual Rate specifically in the poker room.
• Explain all daily and weekly promotions the poker room has that is separate from the casino.

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• Conducted gambling card games following all applicable rules and regulations.
• Conducted gambling games such as dice, roulette, cards , or following all applicable rules and regulations.
• Conduct gambling games such as dice, roulette, and cards, following all applicable rules and regulations.
• Conduct gambling games such as dice, roulette, cards, or keno, following all applicable rules and regulations.
• Conduct gaming while following all applicable rules and regulations.
• Conduct Poker, following all applicable rules and regulations.

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• Maintained ongoing knowledge of changes in local jurisdiction gaming laws and regulations, internal controls, and company policies and procedures.
• Determined best methods to resolve issues to ensure customer satisfaction and adherence to company policies.
• Conducted all components of table games in accordance with the company policies and procedures.
• Complied to department and company policies.
• Deal specified poker games according to applicable gaming regulations and company policies and procedures.
• Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

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• Handle large amounts of cash to exchange for chips.
• Handled large amounts of cash and chips.
• Handled very large amounts of cash and properly managed necessary tax forms.
• Handled large amounts of cash and maintained a bank roll.
• Licensed by the State of Illinois to be responsible for large amounts of currency.
• Provide great entertainment for guest, change and handle large amount of cash, and pay/take right amount

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• Calculated and paid winnings as well as collect losing bets as established by the rules of specific game.
• Protected and controlled specific game assigned.
• Protected and controlled specific game assigned.
• Pay winnings and collect losing bets as established by the rules and procedures of a specific game.
• Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
• Pay, award winnings, pots as established by the rules and procedures of a specific game.

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• Deal casino card games while counting and managing finances.
• Deal a fun and smooth casino card games.
• Applied rule variations to card games.
• Card Dealer * Conducted various house banked card games according to state and house regulations.
• Provided excellent client service Dealt cards for various casino card games Provided conflict resolution skills Handling and processing of funds
• Apply rule variations to card games such as poker, in which players bet on the value of their hands.

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• Conduct all designated table games with professionalism, honesty and in compliance with State & Federal regulations and company's policy.
• Licensed through the State of Maryland * Worked with a team dealing various table games at a newly constructed casino.
• Deal a variety of table games while providing a relaxed and friendly environment for the customers while they are playing.
• Conduct table games in accordance with the Red Hawk's policies & procedures, and in compliance with Gaming regulations.
• Deal and operate assigned Casino Table Games, in compliance with all applicable requirements of the policies and procedures.
• Handle cash buy-ins and cash-outs from customers and multiple table games while ensuring customer satisfaction.
• Table Games Dealer - Dice, Blackjack, Roulette and Poker Variations (Carnival Games)
• Deal table games like Black Jack, Roulette, Baccarat and Carnival Games.
• Opened casino, dealt and supervised two table games: Blackjack and Roulette.
• Deal table games as required by the casino and state law.
• Deal table games to company criteria and tend to customers needs
• Deal casino table games according to casino and state regulations.
• Instruct and familiarize customers with the table games available.
• Worked with fellow team member on certain table games.
• Provided guest interaction while dealing of all table games.
• Table Games Dealer for Black jack and Roulette.
• Table games entry level dealer in varieties of games
• Deal assigned table games exchange money for chips.
• Managed monetary transactions and plays on table games.
• Deal table games Deal casino games for entertainment

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• Showcased communication skills while giving presentations to banks and customers regarding business risks using futures and options.
• Demonstrated excellent communication skills to deal with irate customers, general manual dexterity and ability to perform simple mathematical calculations quickly.
• Developed communication skills while providing entertainment for diverse populations of guests.
• Keep an open communication between other departments.
• Utilized excellent customer relations and communication skills.
• Maintain positive interactions with patrons requiring strong verbal communications skills and solid interpersonal communication.

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• Accumulated and relayed daily paperwork to Revenue and Internal Audit.

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• Stand behind a gaming table and deal the appropriate number of cards to each player.
• Stand behind a gaming table and deal the appropriate number of cards to each player.
• Sit behind table and operate poker games by dispensing the appropriate number of cards to players.
• Sit behind a gaming table and deal the appropriate number of cards to each player.
• Operated games of chance by dispensing the appropriate number of cards or blocks to players.
• Stand behind a gaming table and deal the appropriate number of cards to each player.

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