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Become A Casino Host

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Working As A Casino Host

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Training and Teaching Others
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • Make Decisions

  • Repetitive

  • $78,000

    Average Salary

What Does A Casino Host Do

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

Duties

Gaming services workers typically do the following:

  • Interact with customers and ensure that they have a pleasant experience
  • Monitor customers for violations of gaming regulations or casino policies
  • Inform their supervisor or a security employee of any irregularities they observe
  • Enforce safety rules and report hazards
  • Explain how to play the games to customers

Gaming managers and supervisors direct and oversee the gaming operations and personnel in their assigned area. Supervisors circulate among the tables to make sure that everything is running smoothly and that all areas are properly staffed. Gaming managers and supervisors typically do the following:

  • Keep an eye on customers and employees to ensure compliance with all gaming and casino rules
  • Communicate with other departments if security or customer-service issues arise
  • Address customers’ complaints about service
  • Explain house operating rules, such as betting limits, if customers do not understand them
  • Ensure payouts are correct
  • Schedule when and where employees in their section will work
  • Interview, hire, and train new employees

Slot supervisors oversee the activities of the slot department. The job duties of this occupation have changed significantly, as slot machines have become more automated in recent years. Because most casinos use video slot machines that give out tickets instead of cash and thus require very little oversight, workers in this occupation spend most of their time providing customer service to slot players. Slot supervisors typically do the following:

  • Watch over the slot section and ensure that players are satisfied with the games
  • Refill machines with tickets or money when they run out
  • Pay large jackpots
  • Reset cash slot machines after a payout
  • Respond to and resolve customer complaints
  • Interview, hire, and train new employees

Gaming dealers operate table games such as craps, blackjack, and roulette. They stand or sit behind tables while serving customers. Dealers control the pace and action of the game. They announce each player’s move to the rest of the table and let players know when it is their turn. Most dealers are often required to work at least two games, usually blackjack or craps. Gaming dealers typically do the following:

  • Give out cards and provide dice or other equipment to customers
  • Determine winners, calculate and pay off winning bets, and collect on losing bets
  • Continually inspect cards or dice
  • Inform players of the rules of the game
  • Keep track of the amount of money that customers have already bet
  • Exchange paper money for gaming chips

Gaming and sports book writers and runners handle bets on sporting events and take and record bets for customers. Sports book writers and runners also verify tickets and pay out winning tickets. In addition, they help run games such as bingo and keno. Some gaming runners collect winning tickets from customers in a casino. Gaming and sports book writers and runners typically do the following:

  • Scan tickets and calculate winnings
  • Operate the equipment that randomly selects bingo or keno numbers
  • Announce bingo or keno numbers when they are selected
  • Oversee the cash that comes in (on bets) and goes out (on winnings) during their shift

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How To Become A Casino Host

Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.

Education

Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.

Training

Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.

Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.

Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.

Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.

Licenses, Certifications, and Registrations

Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.

Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.

Work Experience in a Related Occupation

Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.

Advancement

Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.

Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.

Important Qualities

Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.

Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.

Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.

Math skills. Because they deal with large amounts of money, many casino workers must be good at math.

Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.

Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.

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Casino Host Career Paths

Casino Host
Executive Casino Host Manager Sales Manager
Territory Sales Manager
7 Yearsyrs
Executive Casino Host Manager Account Manager
Account Director
9 Yearsyrs
Executive Casino Host Manager
Food And Beverage Manager
5 Yearsyrs
Business Development Executive Sales Manager
Group Sales Manager
5 Yearsyrs
Business Development Executive Account Manager Marketing Manager
Business Development And Marketing Manager
7 Yearsyrs
Business Development Executive Account Manager Marketing Director
Executive Director, Marketing
9 Yearsyrs
Account Executive Supervisor Assistant General Manager
Hotel Manager
5 Yearsyrs
Account Executive Assistant Store Manager Assistant General Manager
Director Of Front Office
5 Yearsyrs
Account Executive Office Manager Business Manager
Business To Business Sales Manager
7 Yearsyrs
Marketing Coordinator Executive Assistant Event Manager
Events Marketing Manager
5 Yearsyrs
Marketing Coordinator Consultant Owner/Manager
Internet Sales Manager
6 Yearsyrs
Marketing Coordinator Administrator Business Office Manager
Director Of Admissions And Marketing
7 Yearsyrs
Marketing Executive Senior Account Executive Business Development Director
Director Of Client Development
11 Yearsyrs
Marketing Executive Marketing Specialist Assistant Marketing Manager
Marketing Services Manager
6 Yearsyrs
Marketing Executive Sales Supervisor Floor Supervisor
Casino Shift Manager
8 Yearsyrs
Medical Assistant MD Senior Java Developer
Founder, Co-Owner
5 Yearsyrs
Specialist Sales Leader Floor Supervisor
Casino Manager
6 Yearsyrs
Sales Consultant Business Developer Business Development Sales Manager
Business Development & Sales Executive
9 Yearsyrs
Casino Dealer Table Games Supervisor Casino Shift Manager
Gaming Director
5 Yearsyrs
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Top Skills for A Casino Host

  1. Player Development
  2. VIP
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Host player development and marketing activities to ensure the development of one-on-one relationships and future business.
  • Optimized VIP and entertainer meet-and-greet experiences.
  • Created and implemented a variety of innovative strategies for greatly improving customer service while maintaining and cultivating relationships with VIP customers.
  • Contacted and communicated with active and inactive guests by phone and on casino floor with information about promotions and upcoming events.
  • Handled event management, registration, guest satisfaction and/or allocation of VIP amenities and gifts both monetary and product.

Casino Host Demographics

Gender

Female

52.6%

Male

40.3%

Unknown

7.1%
Ethnicity

White

60.2%

Hispanic or Latino

17.4%

Black or African American

11.4%

Asian

7.1%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

47.8%

Mandarin

7.5%

Chinese

4.5%

French

4.5%

Portuguese

3.0%

Italian

3.0%

German

3.0%

Japanese

3.0%

Tagalog

3.0%

Serbian

3.0%

Russian

3.0%

Croatian

3.0%

Bulgarian

1.5%

Vietnamese

1.5%

Romanian

1.5%

Greek

1.5%

Cantonese

1.5%

Macedonian

1.5%

Korean

1.5%

Chickasaw

1.5%
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Casino Host Education

Schools

University of Nevada - Las Vegas

20.8%

University of Phoenix

11.0%

University of Nevada - Reno

7.8%

University of Southern Mississippi

7.1%

Atlantic Cape Community College

5.8%

College of Southern Nevada

5.8%

California State University - Sacramento

3.9%

Louisiana State University and A&M College

3.9%

Wayne State University

3.2%

Stockton University

3.2%

Temple University

3.2%

Johnson & Wales University

3.2%

Arizona State University

2.6%

College of the Desert

2.6%

University of Southern Indiana

2.6%

McNeese State University

2.6%

San Jose State University

2.6%

Baker College

2.6%

Coahoma Community College

2.6%

Western Illinois University

2.6%
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Majors

Business

28.2%

Hospitality Management

10.2%

Marketing

7.5%

General Studies

5.2%

Health Care Administration

5.2%

Management

5.0%

Accounting

4.6%

Criminal Justice

4.5%

Communication

4.3%

Psychology

3.6%

Liberal Arts

3.0%

Nursing

2.7%

Public Relations

2.5%

Education

2.3%

Kinesiology

2.1%

Real Estate

2.0%

Journalism

2.0%

English

1.8%

Political Science

1.8%

Finance

1.8%
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Degrees

Bachelors

37.3%

Other

35.7%

Associate

14.7%

Masters

5.4%

Certificate

4.9%

Diploma

1.1%

License

0.7%

Doctorate

0.1%
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