Casino host job description

Don't just work. Work Happy.

A career in gaming? At Hollywood Casino Perryville, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.

Your daily responsibilities include:

RESPONSIBILTIES:

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your daily responsibilities include:

Exercise discretion and independent judgment within the Casino Host functions
Work independently on player development
Devote majority of time in the casino providing personalized service to the guests
Identify and develop personal relationships with new and first time guests
Achieve outlined sales targets in alignment with casino Operational and Marketing goals
Communicate constantly with Casino Game operations and other Casino Marketing cast members
Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events
Issue complimentary offerings based on player ratings
Promote casino marketing programs via telemarketing
Follow all safety rules
Adhere to departmental quality standards
Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements
Work within the guidelines established by the company
May be required to perform duties outside of normal job description where in the Company's judgment it is necessary in the interest of efficiency, productivity, or improved customer service
Qualifications:

QUALIFICATIONS:

Certificates and/or Licenses:

Documents that establish both identity and employment eligibility

Qualify for a State of MD Gaming License

To be successful in this position it will require the following skill set:

Bachelor's degree (B.A./B.S.) from an accredited four-year college or university is preferred not required
One or more years' experience casino/hotel, customer service, host or other account management experience (or comparable sales experience)
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to communicate with internal and/or external guests
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:

Whether you prefer being at the center of it all or working behind the scenes, there's a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

Starting Salary: Pay starting at $46,000 annually, based on experience.

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

Responsibilities

• Review floor plan and reservation book daily; create a seating chart.
• Set up the host station according to the checklist.
• Greet guests and seat them at tables or in waiting areas.
• Seat guests according to the seating chart, server rotation, and guest preference and provides guests with menus.
• Maintain control of the seating and wait times.
• Clean and maintain host station; contribute to the cleanliness of the dining and bar areas.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Answer any guest questions regarding service and provide general assistance for guests and employees.
• Speak with guests to ensure satisfaction with food and service, respond to complaints and notifies management, and thank guests as they are leaving.
• Answer restaurant telephone line during assigned hours of operation.

Qualifications

• Prior experience in a guest service environment preferred.
• Attentive and detailed oriented.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Capable of performing specified procedures and following instructions.
• Effective communication skills: ability to communicate with guests and co-workers.

Physical Requirements

• Ability to remain on feet for entire length of shift
• Ability to maneuver between tables and around corners.
• Frequent walking, bending, lifting, reaching, and stretching.
• Ability to lift and carry up to 35 lbs.

Shift Details

1st Shift
2nd Shift
3rd Shift
Holidays
Weekends

Who We Are

Delaware North has been operating Mardi Gras Casino & Resort since 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Rockford midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Rockford midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods.
Responsibilities

* Maintains and establishes relationships with premium-valued gaming guests and promotes property to potential high-worth customers in order to increase trip frequency.
* Grows customer share and increases gaming revenues from both slot and table customers.
* Addresses all issues, concerns, and complaints of premium guests on a timely basis.
* Prioritizes sales activities to maintain effective balance among loyalty building, prospecting, and event sales.
* Aggressively fills special events to ensure highest theoretical attendance and maximum return on investment.
* Generates incremental business and stimulates additional trips from loyal, premium customers via floor sales, written communication, and telemarketing.
* Attends marketing planning sessions, providing input, and proposing improvements to event development and VIP marketing.
* Assists with the development and execution of special events that promote or stimulate revenue growth.
* Conducts telemarketing to targeted customers; invites them to the property or to special events.
* Must attain goals to meet company objectives.
* Must maintain accurate knowledge of marketing promotions and special events and maintains a high level of visibility on the casino floor.
* Communicates details of marketing programs, promotions, and campaigns to premium guests.
* Pursues new player's club membership from premium guests on property.
* Elicits credit play.
* Attends and hosts VIP events on and off property as assigned.
* Anticipates needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters.
* Utilizes and develops a variety of special services and comping options to increase interest and stay over.
* Respects guest confidentiality, maintaining integrity while comping and providing credit.
* Records and reports on personal sales activity and results against established benchmarks.
* Must be available outside of regularly scheduled hours to handle player request via phone/email.
* Displays positive and professional attitude and presentation at all times when communicating with guests.
* Maintains strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements. Performs all other duties as assigned.
* Adheres to all Illinois Gaming Regulations.

Qualifications

Bachelor's in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience. Prior experience in the Gaming industry required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

* Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
* Must successfully pass background check.
* Must successfully pass drug screening.
* Bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.) preferred.
* Must be twenty-one (21) years of age.
* Must be able to work holidays and weekends, as well as flexible shifts.
* Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

* Understanding of and experience in the property's regional gaming market.
* Operations, services and activities of a comprehensive marketing and database programs.
* The Gaming industry, including principles and practices of a capital and operations budget.
* Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
* Pertinent federal, state, and local laws, codes, and regulations.

ABILITY TO:

* Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
* Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
* Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
* Communicate clearly and concisely, both orally and in writing.
* Analyze marketing and promotions data.
* Be a strategic, analytical, ethical, and effective motivator.
* Operate various types of office equipment.
* Establish and maintain effective working relationships with those contacted during work.
* Be flexible to work varying shifts and time schedules as needed.
* This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

Additional Details

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

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