Casino host jobs near me - 12 jobs

USSOCOM Role Player Type: Independent Contractor Travel: 0% **Contingent upon award** Role player support to training events. These events require role players to understand scenarios and are capable of reacting to a wide variety of responses from candidates or students. Additionally, the role player will adjust appropriately depending on the desired outcome of the learning event. Required Skills and Abilities: No security clearance required. Must be of general good health and must be cleared by a medical physician (physical examination) to participate in this exercise. Role players must understand how to engage students at the appropriate level of intensity and then adjust responses based on the performance of the student. Role players must understand the intent, mechanics, and flow of each exercise. Able to speak, read and write English. May be required to simulate combat in a training environment that may require the use of blank ammunition, simunitions, paint ball, and pyrotechnics. Role players may be required to “die in place” or to be captured after a simulated firefight and will be searched in accordance with SOPs for POW search teams. Role players will be subjected to searches on a regular basis. Students are required to clear the role player of weapons and/ or explosive devices and to conduct a thorough pat down search that includes vigorous search of all areas of the body. At times, role players may be required to perform numerous roles or other roles in support of the exercise depending on exercise requirements (i.e. an OPFOR role player may be required to play the role of a civilian on the battlefield (COB) or a Guerrilla role player). Physical Demands: Capable of heavy lifting and carrying of 50 pounds and over; straight pulling (2 hours); pulling hand over hand (2 hours); pushing (2 hours); reaching above shoulder; use of fingers; walking (4 hours); standing (8 hours); crawling (30 minutes); kneeling (30 minutes); repeated bending (1hour); climbing, legs only (30 minutes); climbing, use of legs and arms (30 minutes); operation of heavy equipment, truck, tractor, mower, or motor vehicle; ability for rapid mental and muscular coordination simultaneously; Good visual perception. Able to function in the following environmental factors: outside and inside; excessive heat; excessive cold; excessive humidity; excessive dampness or chilling; excessive noise, intermittent or constant; excessive dust; fumes, smoke, or gases; solvents or degreasing agents; grease and oils; flammable materials; electrical energy; slippery or uneven walking surfaces; working around machinery with moving parts; working around moving objects or vehicles; working on ladders or scaffolding; working below ground; working at extreme heights; unusual fatigue factors; vibration; working closely with others or alone. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system. Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through Hollywood Casino, the Score Bet Sportsbook, or the Score media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy. When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through the Score and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you. About the Role & Team Manages VIP team members at the VIP Host and VIP Associate levels. Oversight and management of VIP Associates and VIP Hosts as directed including training, comping decision making, staff scheduling, and performance reporting to the assigned Regional Director of Player Development. About the Work * Establish and maintain a portfolio of top tier VIP accounts * Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs * Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance * Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance * Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary. * Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual * Assist host and associate level employees with developing their relationships * Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms * Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members * Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual * Utilize daily reporting and analysis to assist with making sound business decisions * Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs * Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales. * Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively * Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy * Conducts themselves with the highest level of integrity and honesty * Handles difficult customer interactions and situations in a calm, professional and reasonable manner * Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events * Other duties as required. About You * At least 3 years of gaming experience either online or with a brick and mortar casino * At least 1 year of experience with an online gaming operation * At least 2 years of experience in a sales related role * Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management * Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette * Proficient in data management tools * Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions * Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation * Ability to communicate effectively with external contacts and all levels of employees. * The ability to travel and attend both on and off property events throughout the United States and Canada * Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events * Must be able to qualify for licenses and permits required by federal, state and local regulations * MUST HAVE: Passion for sports, casino and/or sports & casino betting What We Offer * Competitive compensation package * Fun, relaxed work environment * Education and conference reimbursements. * Parental leave top up * Opportunities for career progression and mentoring others #LI-Remote Salary Range $70,000-$75,000 USD Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Job Description Essential Functions Consistently demonstrates superior customer service skills by displaying outlined service behaviors Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next Creates an atmosphere of luck and celebrates guest's wins Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting Anticipates needs and provides fast, flawless service Checks for satisfaction and effectively resolves service breakdowns when they exist Promotes CLUB JACK programs and card membership Provides a warm farewell and thanks guests for visiting Responsible for the operation of assigned window to include exchange of currency for coins/tokens Prepares hand-paid jackpots and hopper fills through Thistledown's Slot Data System. Issues jackpots and hoppers to appropriate VLT or Security personnel Responsible for generating and issuing to patrons pari-mutuel tickets and credit vouchers, making simulcast payouts and redeeming credit vouchers Verifies all funds at the beginning and end of each shift. Ensures accountability of all transactions through verification and documentation of exchanges Promotes positive interaction with Thistledown's guests and employees at all times Provides a fun-filled, entertaining environment for our guests through flawless delivery and execution of service Knowledge, Skills & Abilities Literate and fluent in basic English Excellent Math Skills Strong interpersonal and teamwork skills Basic computer skills (basic word and excel skills are necessary) Ability to multi-task Must be able to perform tasks with high efficiency and accuracy Above average organizational abilities for sorting money, chips, coupons and other paper work by table number Ability to work in a small area with the same people for extended periods of time Flexible availability including ability to work holidays and weekends Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand. Education and Experience Minimum of 6 months previous money handling experience 1 Year of Customer Service required Previous experience in performing detailed work preferred Required Certification/License Must be able to obtain an Ohio Lottery Commission license

Job Description The ideal candidate for this position will be self-motivated and entrepreneurial, and committed to personalizing interactions to drive performance. To be best positioned to succeed, candidates should have a keen sense of personal ambition, excellent communications skills, and the ability to engage others to commit to action. Members of the Executive Host I team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way with VIP Host team to deliver on JACK's service promise, while being held accountable for all service opportunities that may arise. Essential Functions Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Effectively delivers required sales targets Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of increasing business Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Anticipates, responds to and consistently meets or exceeds the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Gives consistent, timely and accurate information and finds answer when unsure. Responsible for working effectively as a collaborative team player. Plans and creates events and community opportunities to drive awareness, and greet potential customers. Proactively greets guests on the casino floor and participates in promotional events Uses sound judgment and makes decisions in accordance with established comp and expense guidelines Fully empowered with comp authority. Handles difficult guests and situations in a calm, professional and prudent manner. Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of increasing business and gain loyalty Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Seamless coordination with the Casino Marketing teams) as well as employees throughout property (e.g. Check Cashing, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary. Must be knowledgeable of all events/promotions/etc. on property and in market. Stays up to date with the latest developments in both the local market and industry. Knowledge, Skills & Abilities Must be able to work independently. Must be able to sit, stand or walk for long periods of time (8 hours). Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Must be able to work in an environment where guests are smoking. Education and Experience Must have excellent customer service skills. One or more years' experience casino/hotel, customer service, host or other account management experience (or comparable experience). Ability to think independently in making real-time decisions to maximize customer service experience and program profitability. Ability to effectively manage time and perform multiple tasks simultaneously. Must be proficient with customer point-of-service systems. Excellent interpersonal, communication, problem solving and analytical skills required. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Strong attention to detail with both trip logistics and customers. Must present well-groomed professional appearance. Multilingual preferred, but not required. Must be 21 years of age Required Certification/License Must be able to obtain, and maintain an Ohio Casino Control Commission Gaming Occupational License.

Job Description Player Services Rep Miami Valley Gaming is looking to hire a Player Services Rep to help our Marketing team deliver the exceptional guest experience we're known for. Are you interested in growing a hospitality career? If you are a dynamic, dependable, and guest-focused individual, we would be lucky to have you join our MARKETING team in this position! This position starts at a competitive starting wage of $16.34/hr plus time and a half pay for select holidays and high-volume business days. We also offer great full-time benefits including medical, dental, vision, very generous paid time off (PTO), and company-paid life insurance. But that's not all! Our team members also enjoy great perks like 30% discounts at select restaurants, an employee referral program, and more! If this sounds like the right entry-level hospitality opportunity for you, apply for this position today! WHY JOIN MIAMI VALLEY GAMING We do our very best to make sure our team members know how valued they are and are proud to offer exceptional benefits. We also offer many career paths for our team members to move forward. The majority of our leadership team has been promoted from within the company. We have a dynamic work culture and incorporate FUN into each of our company events! Our team members also get to participate in various charitable activities to give back to our community. THE PLAYER SERVICES REP WE ARE LOOKING FOR You are a can-do person who likes to keep busy and doesn't mind to jump in and help with other tasks whenever needed. You're happy that you're not stuck in a cubicle all day! You are conscientious about adhering to all service, health, safety, and personal hygiene standards. While you're self-motivated and able to work independently, you are a people person and also enjoy the camaraderie that's inherent in a tight-knit team. You are happy to take advantage of our excellent training and are considering advancing in a hospitality or entertainment career. But whatever the future holds, for now, you enjoy working in a fun and friendly environment where you are never bored and time goes by quickly. QUALIFICATIONS FOR A PLAYER SERVICES REP High school diploma or equivalent Ability to perform typical tasks required in an entertainment/guest service environment Ability to be on your feet for 8 hours at a time Ability to pass a background check or be eligible for a gaming license Customer service and hospitality skills Do you thrive in a fast-paced environment? Are you a dependable person who follows through on tasks? Do you have good communication skills? If so, then you might just be perfect for this position! READY TO JOIN OUR FUN MARKETING TEAM? If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Job Posted by ApplicantPro

The Executive Host's foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a property's very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone. QUALIFICATIONS: Must be at least 21 years old or older Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Hotel Services, or other Sales experience is a plus) Salesforce knowledge preferred but not required Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving and analytical skills required Must have excellent customer service skills Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences Excellent networking abilities Avid member of the local community, including commercial and industry awareness Confidentiality is a must. Must present a well-groomed professional appearance Must be able to listen and respond to visual and aural cues Must have excellent oral and written communication skills Must be able to stand/walk/sit for extended period of time. May be exposed to working in a noisy, smoke/secondary smoke environment. REQUIREMENTS Responsible for generating gaming revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs. Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques. Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team. Significant amount of time customer facing; participating in special events and social functions. Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery. Establishes, coordinates, and leads both on and off-property VIP events. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. All other duties as assigned.

Essential Functions Consistently demonstrates superior customer service skills by displaying outlined service behaviors Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next Creates an atmosphere of luck and celebrates guest's wins Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting Anticipates needs and provides fast, flawless service Checks for satisfaction and effectively resolves service breakdowns when they exist Promotes CLUB JACK programs and card membership Provides a warm farewell and thanks guests for visiting Responsible for the operation of assigned window to include exchange of currency for coins/tokens Prepares hand-paid jackpots and hopper fills through Thistledown's Slot Data System. Issues jackpots and hoppers to appropriate VLT or Security personnel Responsible for generating and issuing to patrons pari-mutuel tickets and credit vouchers, making simulcast payouts and redeeming credit vouchers Verifies all funds at the beginning and end of each shift. Ensures accountability of all transactions through verification and documentation of exchanges Promotes positive interaction with Thistledown's guests and employees at all times Provides a fun-filled, entertaining environment for our guests through flawless delivery and execution of service Knowledge, Skills & Abilities Literate and fluent in basic English Excellent Math Skills Strong interpersonal and teamwork skills Basic computer skills (basic word and excel skills are necessary) Ability to multi-task Must be able to perform tasks with high efficiency and accuracy Above average organizational abilities for sorting money, chips, coupons and other paper work by table number Ability to work in a small area with the same people for extended periods of time Flexible availability including ability to work holidays and weekends Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand. Education and Experience Minimum of 6 months previous money handling experience 1 Year of Customer Service required Previous experience in performing detailed work preferred Required Certification/License Must be able to obtain an Ohio Lottery Commission license

WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Responsible for fostering a fun environment. Responsible for being a gracious host to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Promote property events & promotions via telemarketing and other communication. Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events. Identify and develop professional relationships with established and potential VIP guests. Provide personal service to assigned VIP players, issuing complimentary based on player ratings as needed. Host on and off property entertainment for our guests, such as sporting events, dinners, and theaters. Communicate constantly with gaming operations and other Team Members. Follow all safety rules. Adhere to departmental quality standards. Maintain compliance with the regulatory rules, property standards and the company's system of Internal Controls and Sarbanes-Oxley requirements. Work within the guidelines established by the company. Other duties, as needed. BRING US YOUR BEST. Must be 21 or older. Must have high school diploma or GED equivalent. Must have an outgoing, energetic and enthusiastic attitude. Must enjoy hosting others. Must be comfortable initiating conversations and creating a fun environment with our guests Must be proficient in common computer programs; prior experience with Salesforce or casino marketing programs is preferred. 3 years of sales, casino, management or hospitality experience preferred. Experience balancing a budget and understanding of profit margin growth preferred. Ability to communicate with internal and/or external guests. Multi-lingual ability preferred. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY 45,000 annually, with bonus potential.

The Executive Host's foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a property's very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone.

WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. * Responsible for fostering a fun environment. * Responsible for being a gracious host to all guests and co-workers. * Responsible for promoting a positive influence in the community and participating in company-sponsored events. * Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program. * Maintain balanced work station. * Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing. * Maintaining lottery ticket stations on the gaming floor, including dropping and balancing. * Pay out patron's jackpot winnings. * Complete paperwork and currency exchanges for Cashiers, VLT, and F&B. * Complete F&B nightly drops. * Verify money from Soft Count. * Prepare funds for deposit to bank. * Run loose coins from bank for ticketing kiosk fills. * Be knowledgeable and comply with Title 31 regulations. * Answer phone calls with proper phone etiquette. * Comply with state, company, and department policies and regulations. * Other duties, as needed BRING US YOUR BEST. * Must be 21 or older * Must have High School Diploma or GED * Must have outgoing, energetic and enthusiastic attitude. * Must enjoy hosting others. * Must be comfortable initiating conversations and creating a fun environment with our guests. * A minimum of one year of cashiering and experience and/or money handling experience. * Able to promptly and accurately follow instructions given by Supervisor or Manager. * Must qualify for licensing by Ohio Lottery Commission. * Must be able to navigate multiple computer programs. * Must be able to pass background check and credit check. * Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality. * Must have open availability including all three shifts, weekends, and holidays. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer

PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through Hollywood Casino, the Score Bet Sportsbook, or the Score media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy. When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through the Score and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you. About the Role & Team Manages VIP team members at the VIP Host and VIP Associate levels. Oversight and management of VIP Associates and VIP Hosts as directed including training, comping decision making, staff scheduling, and performance reporting to the assigned Regional Director of Player Development. About the Work Establish and maintain a portfolio of top tier VIP accounts Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary. Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual Assist host and associate level employees with developing their relationships Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual Utilize daily reporting and analysis to assist with making sound business decisions Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales. Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy Conducts themselves with the highest level of integrity and honesty Handles difficult customer interactions and situations in a calm, professional and reasonable manner Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events Other duties as required. About You At least 3 years of gaming experience either online or with a brick and mortar casino At least 1 year of experience with an online gaming operation At least 2 years of experience in a sales related role Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette Proficient in data management tools Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation Ability to communicate effectively with external contacts and all levels of employees. The ability to travel and attend both on and off property events throughout the United States and Canada Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events Must be able to qualify for licenses and permits required by federal, state and local regulations MUST HAVE: Passion for sports, casino and/or sports & casino betting What We Offer Competitive compensation package Fun, relaxed work environment Education and conference reimbursements. Parental leave top up Opportunities for career progression and mentoring others #LI-Remote Salary Range$70,000-$75,000 USD Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.