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Become A Casino Shift Manager

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Working As A Casino Shift Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Coaching and Developing Others
  • Guiding, Directing, and Motivating Subordinates
  • Interacting With Computers
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $71,000

    Average Salary

What Does A Casino Shift Manager Do

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

Duties

Gaming services workers typically do the following:

  • Interact with customers and ensure that they have a pleasant experience
  • Monitor customers for violations of gaming regulations or casino policies
  • Inform their supervisor or a security employee of any irregularities they observe
  • Enforce safety rules and report hazards
  • Explain how to play the games to customers

Gaming managers and supervisors direct and oversee the gaming operations and personnel in their assigned area. Supervisors circulate among the tables to make sure that everything is running smoothly and that all areas are properly staffed. Gaming managers and supervisors typically do the following:

  • Keep an eye on customers and employees to ensure compliance with all gaming and casino rules
  • Communicate with other departments if security or customer-service issues arise
  • Address customers’ complaints about service
  • Explain house operating rules, such as betting limits, if customers do not understand them
  • Ensure payouts are correct
  • Schedule when and where employees in their section will work
  • Interview, hire, and train new employees

Slot supervisors oversee the activities of the slot department. The job duties of this occupation have changed significantly, as slot machines have become more automated in recent years. Because most casinos use video slot machines that give out tickets instead of cash and thus require very little oversight, workers in this occupation spend most of their time providing customer service to slot players. Slot supervisors typically do the following:

  • Watch over the slot section and ensure that players are satisfied with the games
  • Refill machines with tickets or money when they run out
  • Pay large jackpots
  • Reset cash slot machines after a payout
  • Respond to and resolve customer complaints
  • Interview, hire, and train new employees

Gaming dealers operate table games such as craps, blackjack, and roulette. They stand or sit behind tables while serving customers. Dealers control the pace and action of the game. They announce each player’s move to the rest of the table and let players know when it is their turn. Most dealers are often required to work at least two games, usually blackjack or craps. Gaming dealers typically do the following:

  • Give out cards and provide dice or other equipment to customers
  • Determine winners, calculate and pay off winning bets, and collect on losing bets
  • Continually inspect cards or dice
  • Inform players of the rules of the game
  • Keep track of the amount of money that customers have already bet
  • Exchange paper money for gaming chips

Gaming and sports book writers and runners handle bets on sporting events and take and record bets for customers. Sports book writers and runners also verify tickets and pay out winning tickets. In addition, they help run games such as bingo and keno. Some gaming runners collect winning tickets from customers in a casino. Gaming and sports book writers and runners typically do the following:

  • Scan tickets and calculate winnings
  • Operate the equipment that randomly selects bingo or keno numbers
  • Announce bingo or keno numbers when they are selected
  • Oversee the cash that comes in (on bets) and goes out (on winnings) during their shift

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How To Become A Casino Shift Manager

Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.

Education

Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.

Training

Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.

Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.

Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.

Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.

Licenses, Certifications, and Registrations

Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.

Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.

Work Experience in a Related Occupation

Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.

Advancement

Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.

Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.

Important Qualities

Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.

Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.

Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.

Math skills. Because they deal with large amounts of money, many casino workers must be good at math.

Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.

Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.

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Casino Shift Manager Demographics

Gender

Male

68.4%

Female

26.8%

Unknown

4.8%
Ethnicity

White

62.8%

Hispanic or Latino

17.1%

Black or African American

9.4%

Asian

6.3%

Unknown

4.5%
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Foreign Languages Spoken

Spanish

57.1%

German

14.3%

Romanian

14.3%

Hindi

14.3%
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Casino Shift Manager Education

Schools

University of Nevada - Las Vegas

20.3%

University of Nevada - Reno

14.5%

University of Phoenix

13.0%

College of Southern Nevada

10.1%

Rowan University

4.3%

Miami Dade College

2.9%

Shepherd University

2.9%

Liberty University

2.9%

California State University - Fresno

2.9%

Bellevue University

2.9%

Keiser University

2.9%

San Diego State University

2.9%

University of Dayton

2.9%

Dale Carnegie Maine

2.9%

Fairleigh Dickinson University

2.9%

University of New Mexico

2.9%

State University of New York Oneonta

1.4%

Saint Louis Community College

1.4%

Alcorn State University

1.4%

Baker University

1.4%
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Majors

Business

32.2%

Hospitality Management

11.4%

Management

7.4%

Elementary Education

5.4%

Criminal Justice

5.4%

Psychology

4.7%

Accounting

4.7%

Finance

3.4%

Communication

3.4%

Political Science

2.7%

Marketing

2.7%

Law

2.7%

Electrical Engineering

2.7%

Sociology

2.0%

Human Resources Management

2.0%

Operations Management

2.0%

School Counseling

1.3%

Information Sciences

1.3%

Real Estate

1.3%

Management Science

1.3%
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Degrees

Other

36.2%

Bachelors

34.3%

Associate

11.4%

Masters

11.0%

Certificate

5.7%

Doctorate

1.0%

Diploma

0.5%
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Top Skills for A Casino Shift Manager

  1. Casino Floor
  2. Table Games Department
  3. Company Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Supervised activity on the casino floor and resolved customer disputes.
  • Assisted in the strategic plan, organization, and development of table games department of a new property.
  • Implemented and instructed training program for newly promoted floor supervisors.
  • Make repairs or adjustments to slot machines or recommend removal of slot machines for repair.
  • Collaborated with managers and directors to ensure guest satisfaction and sustained profitability.

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