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Casino shift manager skills for your resume and career
15 casino shift manager skills for your resume and career
1. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Maintained visual presence on casino floor and made sure that tables were properly run and the casino was not losing money.
- Manage casino floor and slot department staff; on average directly supervise 10 employees.
2. Guest Service
- Managed daily operations of guest service, players club, and 30+ representatives, and casino hosts.
- Maintain adequate staffing levels and payroll records to assure guest service needs and labor budgets are met.
3. Internal Controls
- Monitored gaming policies, laws and trends to ensure the casino follows current and appropriate standard operating procedures and internal controls.
- Managed Casino Operations, Produced IRS tax forms, Ensured compliance with Internal Controls
4. Guest Complaints
- Managed guest complaints and facilitated appropriate actions to resolve.
- Completed correct procedures when handling guest complaints and compliments
5. Guest Relations
- Handle guest relations and solve related problems.
- Managed daily shift operation, ensuring strong operating margins and outstanding guest relationships.
6. Casino Operations
- Direct supervision of casino operation.
- Applied all policies and procedures and maintained regulatory compliance with laws and statues governing casino operations.
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- Implemented and instructed training program for newly promoted floor supervisors.
- Provide feedback and support to the pit managers, floor supervisors and dealers.
8. Slot Operations
- Executed daily operations of slot operations * Studied production schedules and estimated worker-hour requirements for completion of job assignments.
- Headed departmental projects including formulating, developing and implementing goals and objectives to slot operations staff.
9. Credit Lines
- Authorize credit lines up to $2,500.00 * Responsible for training of new employees.
- Resolved employee and guest conflicts, authorized all high level comps and credit lines.
10. Operational Efficiency
Operational Efficiency is a form of measurement that determines the profit a company makes given the investment of funds into the company's operation. A company's operating costs may include any overhead -- an office's leased space -- in addition to office material costs, such as paper, ink, and staples; employee salaries; and any resources required to make the product.
- Coordinated with departments to ensure total customer satisfaction and operational efficiency.
11. Disciplinary Actions
Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.
- Reward, recognize and act with progressive disciplinary actions when circumstances pertain.
- Handle disciplinary actions within department.
12. Excellent Guest
- Developed strong customer relationships providing excellent guest service in fast paced environment.
- Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.
13. Customer Disputes
- Resolved customer disputes and employee problems while maintaining company policy and procedures.
- Handle customer disputes referred by supervisors.
14. Casino Table Games
- Managed the casino table games and security.
- Supervised dealers on casino table games including: Craps, Blackjack, Roulette, and Caribbean Stud Poker.
15. Customer Relations
- Maintained favorable customer relations at all times by building trust, communicating efficiently, driving execution, and demonstrating high integrity.
- Trained and supervised store partners to effectively deliver exemplary customer relations through clear communication and positive, interactive service experiences.
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Dr. Timothy Edwards
Professor, Interim Director, University of Arkansas at Little Rock
List of casino shift manager skills to add to your resume
The most important skills for a casino shift manager resume and required skills for a casino shift manager to have include:
- Casino Floor
- Guest Service
- Internal Controls
- Guest Complaints
- Guest Relations
- Casino Operations
- Floor Supervisors
- Slot Operations
- Credit Lines
- Operational Efficiency
- Disciplinary Actions
- Excellent Guest
- Customer Disputes
- Casino Table Games
- Customer Relations
- Casino Guests
- Casino Promotions
- Player Development
- Bingo
- CSM
- Customer Complaints
- Casino Policies
- Slot Machines
- Control Board
- Performance Evaluations
- Slot Floor
- Mics
- Performance Reviews
- Customer Issues
- Complimentary Meals
- Blackjack
Updated January 8, 2025
