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Casino supervisor skills for your resume and career
15 casino supervisor skills for your resume and career
1. Guest Service
- Oversee the smooth running of the casino; cater to all guest needs and provide excellent guest service
- Work in conjunction with other casino departments to make sure proper guest service is being achieved.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Ensured they were competent on industry standards and customer service expectations
- Maintained professional customer service skills by organizing and updating accounts.
3. Internal Controls
- Enforce compliance with all Commonwealth, PGCB, regulations, Casino Internal Controls and policies.
- Developed internal controls for recording and reporting tournament metrics.
4. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Managed all casino floor activity assisting patrons with gaming needs.
- Vault, account, machine, casino floor supervisor.
5. Departmental Policies
- Insured adherence to departmental policies and procedures.
- Assisted in development of departmental policies.
6. Performance Evaluations
Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.
- Conducted numerous employee performance evaluations and feedback sessions. '
- Respond to employee grievances relating to performance evaluations and disciplinary action taken.
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- Direct, live supervision of 8 - 10 employees and various games including slots, blackjack, dice, and roulette.
- Conduct gambling games such as dice, roulette, or blackjack, following all applicable rules and regulations.
8. Casino Games
- Answer questions about casino games in general.
- Learned and dealt multiple casino games.
9. Excellent Guest
- Provide excellent guest relations in a fast paced environment.
10. Game Rules
- Explained and interpreted house rules, such as game rules and betting limits, for patrons.
- Enforce table game rules and handling money/cheques.
11. Customer Disputes
- Handle customer disputes referred by supervisors.
- Resolved customer disputes and employee problems while maintaining company policy and procedures.
12. Guest Satisfaction
- Coordinated with other departments to ensure total guest satisfaction and efficient operations in a comfortable environment.
- Supervised multiple casino table games while maintaining game security and ensuring guest satisfaction.
13. Game Operations
- Monitored game operations ensuring gaming institution rules are comprehended and adhered to and that employees provide prompt and courteous service.
- Organized crowded fast paced customer situations, while maintaining oversight of the game operations.
14. Customer Relations
- Continued education with company regarding diversity, human resources, labor laws, customer relations, company philosophy and philanthropic awareness.
- Maintain positive customer relations, evaluate customer play and extend complimentary services when appropriate.
15. Federal Regulations
Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.
- Monitor game operations to ensure procedures are in compliance with house rules as well as state and federal regulations.
- Monitor game operations to ensure that house rules are followed, that tribal, state and federal regulations are adhered to.
5 Casino Supervisor resume examples
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List of casino supervisor skills to add to your resume
The most important skills for a casino supervisor resume and required skills for a casino supervisor to have include:
- Guest Service
- Customer Service
- Internal Controls
- Casino Floor
- Departmental Policies
- Performance Evaluations
- Blackjack
- Casino Games
- Excellent Guest
- Game Rules
- Customer Disputes
- Guest Satisfaction
- Game Operations
- Customer Relations
- Federal Regulations
- Craps
- Dice
- Casino Control Commission
- Monetary Transactions
- Card Poker
- Slot Machines
- Customer Complaints
- Cocktail Servers
- Disciplinary Actions
Updated January 8, 2025
