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Top Casino Supervisor Skills

Below we've compiled a list of the most important skills for a casino supervisor. We ranked the top skills based on the percentage of casino supervisor resumes they appeared on. For example, 16.6% of casino supervisor resumes contained guest service as a skill. Let's find out what skills a casino supervisor actually needs in order to be successful in the workplace.

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The six most common skills found on Casino Supervisor resumes in 2020. Read below to see the full list.

1. Guest Service

high Demand

Here's how Guest Service is used in Casino Supervisor jobs:
  • Oversee the smooth running of the casino; cater to all guest needs and provide excellent guest service
  • Work in conjunction with other casino departments to make sure proper guest service is being achieved.
  • Specialized in high limit games and guest service in those areas.
  • Ensured superior guest services and developed quality players through personal interaction and the implementation of aggressive marketing strategies.
  • Trained potential dealers and assisted management in identifying proper games management and guest services techniques to dealers.
  • Provided superior guest service and developed quality players through personal interaction and relationship marketing.

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2. Casino Floor

high Demand

Here's how Casino Floor is used in Casino Supervisor jobs:
  • Develop training policies and schedules to provide additional education and improvement of skills to employees for increasing the casino operation.
  • Managed all casino floor activity assisting patrons with gaming needs.
  • Vault, account, machine, casino floor supervisor.
  • Oversee every transactions going on in the casino floor.
  • Coordinated staffing assignments and supervised dealers on the casino floor Performed all aspects of customer relations and revenue development
  • Communicated daily any and all activity on the casino floor to shift manager and casino manager regarding player activity.

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3. Customer Service

high Demand

Here's how Customer Service is used in Casino Supervisor jobs:
  • Maintained professional customer service skills by organizing and updating accounts.
  • Ensured they were competent on industry standards and customer service expectations
  • Coordinated student customer service training to meet company standards.
  • Greeted customers and administered customer service surveys.
  • Directed a team of 15 customer service associates to provide outstanding service to clients and increase repeat business by 13%.
  • Provide excellent customer service, accurately and quickly calculate payouts, perform cash transactions, maintain game pace.
  • Maintain high end customer service in a fiercely regulated casino environment while keeping service scores above 90%.
  • Perform duties to deal assigned games and provide customer service in accordance with established policies and procedures.
  • Create, distribute, and follow up with administrative paperwork and documentation - provide excellent customer service.
  • Support professional dealers in resolving customer disputes and technical and customer service aspect of the job.
  • Provide excellent customer service, make sure guests are having fun and a good experience.
  • Coached them in providing prompt, courteous customer service.
  • Provided customer service to Gaming patrons.
  • Achieved highest customer service rating, overall ranked in entire organization
  • trained new employee from all departments on diversity, handling difficult situations and customer service.
  • Train staff on organizations customer service standards, game security and technical abilities.
  • Receive and disperse large amounts of money.Customer Service.Reconcile daily summaries of transactions to balance books.
  • Manage over a half a million dollars * Keep ratings of players * Customer service skilled

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4. Company Policies

high Demand

Here's how Company Policies is used in Casino Supervisor jobs:
  • Ensured all employee complies with company policies and dealers are following the proper dealing procedure.
  • Perform mathematical calculations and monetary transactions accurately according to federal and company policies.
  • Ensured compliance with company policies and procedures from personal appearance to Federal Indian Gaming Commission Law enforcement.
  • Implement and ensure compliance with company policies, procedures and gaming regulatory requirements.
  • Supported and promoted adherence to company policies and procedures.
  • Document all irregularities and incidents to make sure they are in compliance with department procedures and company policies.

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5. Internal Audit

high Demand

Here's how Internal Audit is used in Casino Supervisor jobs:
  • Performed internal audits of department and agencies that have underwriting authority.

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6. Departmental Policies

high Demand

Here's how Departmental Policies is used in Casino Supervisor jobs:
  • Insured adherence to departmental policies and procedures.
  • Assisted in development of departmental policies.
  • Maintained compliance with departmental policies, procedures, and internal controls.

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7. Proper Procedures

high Demand

Here's how Proper Procedures is used in Casino Supervisor jobs:
  • Trained employees on the proper procedures of dealing the different variety of poker games.
  • Direct supervisor to table games dealers, overseeing that proper procedures, and regulations were adhered to per policy.
  • Make sure dealers are following proper procedure and making correct pay outs.
  • Observed the play on the aforesaid games ensuring proper procedures were followed and settled any disputes that arose.
  • Maintain card inventory, insure all proper procedures were known and followed, and Title 31 knowledge.
  • Follow proper procedures for each game that I deal.

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8. New Dealers

average Demand

Here's how New Dealers is used in Casino Supervisor jobs:
  • Trained, observed and evaluated all new dealers.Maintained constant awareness of pit and floor activity.
  • Trained new dealers and assisted them with becoming familiar with facility procedures and protocols.
  • Mentored new dealers on game skills to increase their proficiency on their particular game.
  • Trained new dealers in game protection and company policy.
  • Mentored new dealers transitioning from dealer to dual rate.
  • Train and evaluate new dealers.

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9. Performance Evaluations

average Demand

Here's how Performance Evaluations is used in Casino Supervisor jobs:
  • Conducted numerous employee performance evaluations and feedback sessions. '
  • Respond to employee grievances relating to performance evaluations and disciplinary action taken.
  • Evaluated workers' performance and prepare written performance evaluations.
  • Generate and address performance evaluations and disciplinary action when necessary.
  • Evaluated workers' performance and prepared written performance evaluations.
  • Administered annual performance evaluations ensuring company expectations were met.

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10. Blackjack

average Demand

Here's how Blackjack is used in Casino Supervisor jobs:
  • Instructed Blackjack class to train, coach, develop, and test perspective blackjack dealers in classroom settings.
  • Deal Cards, count cards, know all other carnival games, blackjack, and roulette.
  • Supervised all Casino games including slots, craps, blackjack, roulette and all carnival games.
  • Supervised Blackjack Tournaments, Texas Hold'em Poker table tournaments and live game.
  • Trained new staff to deal blackjack.
  • Deal to guests the games of; Craps, Blackjack, Roulette, and all forms of Poker.

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11. Game Rules

average Demand

Here's how Game Rules is used in Casino Supervisor jobs:
  • Explained and interpreted house rules, such as game rules and betting limits, for patrons.
  • Enforce table game rules and handling money/cheques.
  • Educated customers on game rules and mathematical probabilities of various wagers.
  • Educated customers and co-workers on game rules and mathematical probabilities of various wagers.
  • Educated customers on game rules and mathematical probabilities of various wagers.
  • Ensured protection of game; maintained continuous inspection of cards, ensured betting in compliance with game rules and minimums set.

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12. Customer Disputes

average Demand

Here's how Customer Disputes is used in Casino Supervisor jobs:
  • Handle customer disputes referred by supervisors.
  • Resolved customer disputes and employee problems while maintaining company policy and procedures.
  • Skilled at handling customer disputes with great tact and diplomacy.
  • Supervised slot floor attendants, Gaming disputes, assisted players club, comps, emergency drops, and customer disputes.
  • Performed as Dual-Rate supervisor when necessary, providing cashier direction and support, resolve customer disputes.
  • Oversee all general Casino and Hotel issues regarding customer disputes in restaurants, hotel and casino.

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13. Game Operations

average Demand

Here's how Game Operations is used in Casino Supervisor jobs:
  • Organized crowded fast paced customer situations, while maintaining oversight of the game operations.
  • Monitor game operations to ensure that house rules are followed.
  • Maintained the integrity of table game operations by supervising blackjack and poker dealers.
  • Secure the integrity of table game operations.
  • Monitored game operations, to ensure that house rules were followed, and employees provided prompt and courteous service.
  • Monitored game operations to ensure that house rules were followed.

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14. Customer Relations

average Demand

Here's how Customer Relations is used in Casino Supervisor jobs:
  • Continued education with company regarding diversity, human resources, labor laws, customer relations, company philosophy and philanthropic awareness.
  • Maintain positive customer relations, evaluate customer play and extend complimentary services when appropriate.
  • Direct contact with guests in active customer relations to insure maximum customer satisfaction and memorable experience.
  • Maintained constant customer relations and received several customer appreciation letters.
  • Established/maintained positive customer relationships, consistently achieved high customer satisfaction and retention levels, and earned Employee-of-the-Year award.
  • Develop customer relationships for repeat and referral business.

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15. Large Sums

average Demand

Here's how Large Sums is used in Casino Supervisor jobs:
  • Handled large sums of money per shift and never had a cash flow discrepancy.
  • Handled large sums of cash and maintained proper records.
  • Worked with large sums of money and casino chips.
  • Count large sums of money accurately.
  • Supervised large sums of money.

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16. Federal Regulations

low Demand

Here's how Federal Regulations is used in Casino Supervisor jobs:
  • Monitor game operations to ensure procedures are in compliance with house rules as well as state and federal regulations.
  • Monitor game operations to ensure that house rules are followed, that tribal, state and federal regulations are adhered to.
  • Insured all transactions were in compliance with State and Federal regulation including regulation 6A.
  • Keep gaming paperwork accurate, and in compliance with state and federal regulations.
  • Observe and handle currency transactions in accordance with state and federal regulations.
  • Interpreted house rules and maintained compliance with state and federal regulations.

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Online Courses For Casino Supervisors

One of the best ways to acquire the skills needed to be a casino supervisor is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since casino supervisors benefit from having skills like guest service, casino floor, and customer service, we found courses that will help you improve these skills.

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20 Most Common Skill For A Casino Supervisor

Guest Service16.6%
Casino Floor11.9%
Customer Service11.2%
Company Policies11.1%
Internal Audit9.9%
Departmental Policies7.2%
Proper Procedures6.3%
New Dealers5.9%

Typical Skill-Sets Required For A Casino Supervisor

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Guest Service
Guest Service
16.6%
16.6%
2
2
Casino Floor
Casino Floor
11.9%
11.9%
3
3
Customer Service
Customer Service
11.2%
11.2%
4
4
Company Policies
Company Policies
11.1%
11.1%
5
5
Internal Audit
Internal Audit
9.9%
9.9%
6
6
Departmental Policies
Departmental Policies
7.2%
7.2%
7
7
Proper Procedures
Proper Procedures
6.3%
6.3%
8
8
New Dealers
New Dealers
5.9%
5.9%
9
9
Performance Evaluations
Performance Evaluations
3%
3%
10
10
Blackjack
Blackjack
2.5%
2.5%
11
11
Game Rules
Game Rules
1.6%
1.6%
12
12
Customer Disputes
Customer Disputes
1.5%
1.5%
13
13
Game Operations
Game Operations
1.4%
1.4%
14
14
Customer Relations
Customer Relations
1.1%
1.1%
15
15
Large Sums
Large Sums
1.1%
1.1%
16
16
Federal Regulations
Federal Regulations
1.1%
1.1%
17
17
Craps
Craps
1%
1%
18
18
Dice
Dice
1%
1%
19
19
Large Amounts
Large Amounts
0.7%
0.7%
20
20
Poker Room
Poker Room
0.7%
0.7%
21
21
Customer Transactions
Customer Transactions
0.7%
0.7%
22
22
Slot Machines
Slot Machines
0.6%
0.6%
23
23
Customer Complaints
Customer Complaints
0.6%
0.6%
24
24
Cocktail Servers
Cocktail Servers
0.5%
0.5%
25
25
Player Development
Player Development
0.5%
0.5%
26
26
Communication
Communication
0.4%
0.4%

4,104 Casino Supervisor Jobs

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