Support Representative jobs at Casio USA - 66 jobs

Company Canon U.S.A., Inc. Requisition ID 33680 Category Field Service Type Full-Time Workstyle Full-Time On Site About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. - Site responsibility and location of coverage may change based on client and/or division needs. Reception/Office Services: -Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. -Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings. -May also be responsible for copy/binding/copier maintenance. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Basic computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision. - Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. Company Overview About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can't get anywhere else *Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon. #CUSA Workstyle Description Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Posting Tags #PM19 #LI-JZ1 #LI-ONSITE Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.

":"As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference. ","job_category":"Customer Service","job_state":"NJ","job_title":"Entry Level Customer Success Specialist","date":"2025-12-22","zip":"07101","position_type":"Full-Time","salary_max":"58,000. 00","salary_min":"54,000. 00","requirements":"Bachelor's Degree or equivalent experience~^~Must be a self-starter with good time management skills~^~Strong written and verbal communication skills~^~Excellent customer service and organizational skills~^~Ability to build strong customer relationships~^~Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years~^~Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 3 nights\/month. ~^~Must have reliable home internet with sufficient bandwidth for video conferencing","training":"Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting. ","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Company car for business and personal use - Professional development and training - Promotion from within - Paid vacation and sick days - Eight paid holidays - Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally to client inquiries via email, phone, and messaging platforms. Assist with travel bookings, changes, cancellations, and special requests. Provide accurate information about destinations, travel documents, and agency policies. Follow up with clients to confirm trip details and satisfaction. Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate Excellent verbal and written communication skills. Strong customer service experience (preferably in travel or hospitality). Organized, dependable, and proactive with a high attention to detail. Comfortable with technology and quick to learn booking platforms and systems. Passion for travel and helping others plan unforgettable experiences. Perks 100% remote work with flexible scheduling. Opportunities to growth within the agency. Travel perks and exclusive industry discounts. Supportive team environment with ongoing training. If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!

About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally to client inquiries via email, phone, and messaging platforms. Assist with travel bookings, changes, cancellations, and special requests. Provide accurate information about destinations, travel documents, and agency policies. Follow up with clients to confirm trip details and satisfaction. Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate Excellent verbal and written communication skills. Strong customer service experience (preferably in travel or hospitality). Organized, dependable, and proactive with a high attention to detail. Comfortable with technology and quick to learn booking platforms and systems. Passion for travel and helping others plan unforgettable experiences. Perks 100% remote work with flexible scheduling. Opportunities to growth within the agency. Travel perks and exclusive industry discounts. Supportive team environment with ongoing training. If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!

About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally to client inquiries via email, phone, and messaging platforms. Assist with travel bookings, changes, cancellations, and special requests. Provide accurate information about destinations, travel documents, and agency policies. Follow up with clients to confirm trip details and satisfaction. Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate Excellent verbal and written communication skills. Strong customer service experience (preferably in travel or hospitality). Organized, dependable, and proactive with a high attention to detail. Comfortable with technology and quick to learn booking platforms and systems. Passion for travel and helping others plan unforgettable experiences. Perks 100% remote work with flexible scheduling. Opportunities to growth within the agency. Travel perks and exclusive industry discounts. Supportive team environment with ongoing training. If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!

About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally to client inquiries via email, phone, and messaging platforms. Assist with travel bookings, changes, cancellations, and special requests. Provide accurate information about destinations, travel documents, and agency policies. Follow up with clients to confirm trip details and satisfaction. Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate Excellent verbal and written communication skills. Strong customer service experience (preferably in travel or hospitality). Organized, dependable, and proactive with a high attention to detail. Comfortable with technology and quick to learn booking platforms and systems. Passion for travel and helping others plan unforgettable experiences. Perks 100% remote work with flexible scheduling. Opportunities to growth within the agency. Travel perks and exclusive industry discounts. Supportive team environment with ongoing training. If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Prestige Travel Agency by Mich!

Oracle's Customer Success Management, as part of the Customer Success Services organization, is dedicated to ensuring the satisfaction, retention, and growth of Oracle's Fusion SaaS customer base. Our primary objective is to build strong relationships with customers by understanding their needs, goals, and challenges, and then proactively providing support, guidance, and solutions to help them derive maximum value from the product or service. By acting as trusted advisors, Principal Customer Success Managers (CSMs) aim to drive customer success, promote product adoption and usage, reduce churn, and ultimately contribute to the company's revenue growth and long-term sustainability. Principal CSMs drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers. They align at executive and key business stakeholder levels, building and fostering strong relationships to help customers progress on their customer journey. Principal CSMs excel in a fast-paced environment, working as a customer's internal advocate to remove obstacles that may impede a customer's experience with Oracle. They thrive on solution implementation, risk assessment, go-live readiness, and sophisticated post go-live challenges that are unique to customers and their businesses throughout their Oracle Cloud journey. **Responsibilities** + Build and foster relationships with the customer executives, business and IT leaders, influencers, and decision makers to solidify our partnership and commitment with executive sponsors and key business stakeholders + Drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers. + Demonstrate a level of drive, accountability, and resourcefulness to effectively manage an assigned book of business in a fast-paced and somewhat ambiguous environment ensuring that deliverables, results, and deadlines are achieved. + Leverage Oracle's Customer Success methodology to partner with customer stakeholders to understand their goals/KPIs, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives. + Develop knowledge and a clear understanding of customer plans, goals, and desired outcomes their Oracle Cloud solution implementation. + Proactively identify implementation risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan including best practices to ensure success. + Effectively collaborate, influence, and take the lead in cross-functional engagements within Oracle, while expertly prioritizing, driving ownership, and delivering desired outcomes for your customers. + Understand the organizational structure of the customer, identifying the areas that present deep strategic partnership opportunities. Build and grow multiple relationships across a customer's organization, and their implementation partners. + Demonstrate Oracle product knowledge by applying platform features and functions to customer business priorities and roadmap in relation to the customers goals and objectives. + Guide a customer on organizational strategy, governance and change management best practices based on customer needs. + Build greater advocacy and reference-ability of your customers. + Be the internal advocate for the customer across the organization, including Global Customer Success Services, Sales, Support, and Product Development. + When appropriate, identify additional Oracle services, expansion opportunities, and advisory experts needed to drive incremental success. Preferred Qualifications & Skills + 7+ years of customer-facing experience as a business practitioner and communicator + 5+ years in a customer success or hi-tech/manufacturing industry functional role + 5+ years of proven experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance. + Strong executive communication skills and presence. Proven track record of successfully developing and managing customer relationships at executive and senior leadership levels. + Ability to drive effective and influencing conversations at the executive-level; facilitate difficult discussions and adept at handling objections. + Strong presentation skills (web, phone, and onsite) including the ability to effectively communicate insights and data informed points of view to customers, implementation partners, and internal cross-functional resources. + Strong consultative skills and proven results working as a trusted advisor to drive business value for customers. + In-depth knowledge in one or more lines of businesses, cross-functional competencies, or industry related experience. Proven track record of working across a matrixed organizational structure. + Strong knowledge of Oracle Cloud products, features, capabilities, and best use is highly desired. Proven ability to utilize a cloud implementation methodology. + Good understanding of enterprise architecture principles strongly preferred. + Ability to quickly grasp and distinctly explain technological and business concepts. + Bachelor's degree in business or other related degree and/or equivalent years of experience Location + This role will be Remote and based in the USA or Canada. + Flexibility to work from home or travel across the region when required (assume 10%). Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** Oracle uses Artificial Intelligence in our recruiting process. Read more about it in our Recruiting Privacy Policy (**************************************************************** . **Range and benefit information provided in this posting are specific to the stated locations only** CA: Hiring Range in CAD from: $77,600 to $127,400 per annum. US: Hiring Range in USD from $43.99 to $85.63 per hour; from: $91,500 to $178,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 Vacancy Type - New Position **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** Equipment Provided Paid Training Full-time with Full Benefits Pay is $17/hour, which may be below your state's minimum wage. Please consider this when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm, 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday, and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $17.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Internet Speed Test **:** Must complete an internet speed test and meet the minimum requirements. + Background and drug screening required. _Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time_ _We are currently NOT hiring in the following geographies, including but not limited to:_ _States: AK, CA, HI, MA, IL, MT & NY_ _Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC_ Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00/hr \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

We are in search of Customer Service Representatives (CSR) to handle inbound calls for our fast-paced customer care center. While speaking with the Customer on the phone, CSR's will address and research customer inquiries and provide appropriate and accurate information. This is an excellent opportunity for you to showcase efficient utilization of various software applications, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Bilingual candidates and recent graduates are strongly encouraged to apply! Key Tasks: Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call. Answers questions on various issues such as child support payments history and account histories. Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. Gathers information, research/resolve inquiries and appropriately documents customer calls. Ability to read and interpret documents on file. Understand and retain a large amount of information. Associate should have the skills to answer and respond professionally to escalate calls, should they arise. Communicates appropriate options for resolution in a timely manner Review's the customer needs and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed. All other duties as assigned Qualifications and Skills High School diploma. Bilingual a Plus A minimum of 1 year call center experience in telephone customer service or related experience Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard. Excellent communication and listening skills Computer literacy and ability to use multiple programs Attention to detail and problem solving Typing Minimum of 35 WPM Job Type: Temp to Perm Pay: $16/hr Schedule: Monday to Friday 8am - 5pm Work Location: Onsite Office Location - 100 American Metro Blvd. Suite 101 Hamilton, NJ 08619 - All CSRs must be within a reasonable commuting distance of the office. Remote / WFH Available after CSR Training: CSR Training - Initial CSR training will be conducted on-site at the office location in Hamilton, NJ. No exceptions. WHY ENLIGHTENED? We provide a work environment that is positive, challenging, and that supports employees' commitment to their communities. As an organization, we are dedicated to continual improvement and growth. We empower all employees to apply their unique background and expertise to serve our clients. Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.

Job Title: Customer Care Specialist Pay: $22/hr + Responsibilities + Use priority matrix to assign jobs based on best potential revenue and tech skills and strength. + Communicate with technicians both before and after calls to ensure proper close-out and proper preparation for the next call. + Follow close-out procedure with techs after each call to ensure proper documentation (ie. Payment, notes, pictures, materials, follow-ups). + Communicate with customers through update calls and dispatch calls. + Document all update calls and dispatch calls on Update Spreadsheet. + Field incoming calls to dispatch phone line regarding updates and rescheduling. + Communicate with service manager frequently regarding tech performance or performance issues and problematic or difficult calls. + Follow parts and warehouse procedure for calls that require parts using task management. + Follow-up on all calls that require return visits. + Communicate with call-center each morning setting the priority for the day based on the call board and the priority matrix. + Assign permit tasks using task management for all jobs that require permits. + Make outbound calls to customers on an as-needed basis so that we can keep our technicians busy. + Be polite, upbeat, enthusiastic, and empathetic. Communicate through your words and tone that you love your job and are excited to help customers with their issues. Every customer needs to feel that they're important. + Participate in training to boost customer satisfaction. + Saturday work is required as CSR/DSR. (This may change based on the seasonality and needs of the business.) Essential Skills + Work quickly and decisively + Service Titan Experience + Be confident and authoritative + Passion for customer service + Highly organized with exceptional follow-through Additional Skills & Qualifications + Some College preferred. + 1+ years' experience with computers, especially Microsoft Office Suite desired + 3 years' experience in customer service Benefits + Exposure to a strong organization + Flexible compensation + Great benefits package (health, dental, vision, 401k) Interviews are happening this week! If interested, please send over your most recent resume to smauriello@ astoncarter.com (**************************) along with your availability for a 10-minute phone screen to go over the position in more detail. Job Type & Location This is a Contract position based out of Somerset, NJ 08873. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Somerset,NJ 08873. Application Deadline This position is anticipated to close on Jan 30, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Make a difference in adult education - one client at a time. WHO WE ARE: At Aztec Software, we're the trusted global leader in adult education learning solutions. At Aztec, our goal is to educate, empower and elevate adult learners for a better tomorrow. Aztec has been in the business of improving adult and young adult lives through computerized skills remediation since its inception. With an industry-leading understanding of the way in which adult populations learn best, Aztec is committed to helping adult learners succeed and grow. JOB SUMMARY: We're looking for a Client Success Representative (Print Purchases) who's passionate about helping others, enjoys building strong relationships, and thrives in a fast-paced, team-oriented environment. If you're organized, people-focused, and love creating “aha!” moments for clients - we want to meet you. ESSENTIAL FUNCTIONS: Welcome & support new print buyers - guiding them through onboarding, understanding their programs, and ensuring a smooth experience. Build lasting relationships by providing exceptional customer service, handling inquiries, and ensuring client satisfaction. Promote Aztec's full suite of products, connecting print buyers to digital tools, webinars, and educational resources. Drive engagement and reorders through proactive communication and relationship management. Collaborate internally to share client feedback, competitive insights, and creative ideas to improve the customer journey. Assist with support calls and emails, routing inquiries and ensuring clients get timely resolutions ESSENTIAL EDUCATION SKILLS AND EXPERIENCE: Bachelor's degree in Business, Communications, Education, Marketing, or related field (or equivalent work experience). 2+ years of experience in customer success, account management, or education (adult ed experience a plus!). Strong communication and relationship-building skills - you love connecting with people and solving problems. Tech-savvy and comfortable learning new platforms quickly. Organized, detail-oriented, and motivated to make clients feel supported and valued. Experience using CRM tools and Microsoft Office Suite. What We Offer 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Job Type: Full Time Work Location: Remote Travel: Up to 30% as needed Equal Opportunity Employer Aztec is a proud equal opportunity employer.

Job DescriptionDescription: Customer Service Representative A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls. Responsibilities and Duties Answering and redirecting high volume calls Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims. Resolve premium and billing questions and inquiries. Assist customers with filing claims. Record keeping and updating customer files. Perform other general tasks as needed. Qualifications and Skills: 1+ years of call center experience 1+ years of insurance experience Proficient knowledge of customer service, and standard office practices and procedures. Proficient computer skills. Proficient standard office equipment skills. Outstanding communication skills, both written and verbal. Strong people skills. Excellent phone etiquette. Outstanding organizational skills and attention to detail Bilingual a plus High school or equivalent (Required) Insurance experience a plus Pay: $18.00 - $21.00 per hour Location: Matawan, NJ (On-Site) Job Type: Full-time Benefits: 401(k) matching Health insurance Paid time off Experience level: 2+ years Shift: Monday-Friday Day shift Morning shift Work setting: Call Center In-person Ability to commute/relocate: Matawan, NJ 07747: Reliably commute or planning to relocate before starting work (Required) Experience: Insurance verification: 2 years (Required) Life Insurance experience (a plus) Hiring: 2 positions for this role Requirements:

Customer Service Representative Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Jersey City, New Jersey. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: Help customers choose the right bike, battery, accessories, and services. Assist with signing up for subscriptions, processing payments, and setting up accounts. Explain bike features and make sure customers have a great first experience. Existing Customers: Support customers with repairs, payments, and subscription questions. Coordinate repairs with mechanics and perform minor bike adjustments when needed. Handle invoicing, service follow-ups, and work with customer accounts. Inspect bikes and manage fines when necessary. Operations & Store Support: Prepare reports about sales, inventory, and store operations. Monitor inventory levels and coordinate stock as needed. Keep the store clean, organized, and welcoming. Assist with opening and closing the store. Support your team and supervisor with other tasks as needed. Requirements Comfortable using Microsoft Office, Google Sheets, and other common productivity tools. Good at multitasking and staying organized in a busy environment. Ability to connect and work well with different types of people. Flexible to work weekdays and weekends (if necessary). Knowledge of additional languages (Spanish, French, or others) is a plus. Benefits Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

SA Technologies Inc. (****************** is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise. We guarantee you the best rate for your skills and performance. Job Description Position: Customer Care Billing Analyst Location: Mays Landing, NJ Duration: 3 Months Description: We have a need for a Customer Care Billing Analyst for our direct client in Mays Landing, NJ for a 3 month contract. The ideal candidate will be responsible for talking with and/or communicating with customers and the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues. The position requires strong customer service skills, adherence to company policies and attention to detail. The following skills are required: • Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters • Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues • Ability to communicate well, both verbally and in writing • Must be able to communicate with executives and government affairs representatives to convey the status of customer issues • Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements • Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable • Must be self motivated and have excellent time management skills in order to complete high volume of customer issues. Qualifications • Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters • Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues • Ability to communicate well, both verbally and in writing • Must be able to communicate with executives and government affairs representatives to convey the status of customer issues • Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements • Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable • Must be self motivated and have excellent time management skills in order to complete high volume of customer issues.

The Red Hat Services team is looking for a Services Account Specialist 2 to join our East Services Team. The Services Account Specialist 2 exercises judgment when following general instructions and works with limited supervision to position standard consulting, training and TAM offerings to customers. The role is responsible for coordinating across teams, updating sales pipelines, contributing to sales planning discussions, and working with project delivery teams to support project success. This position resolves routine and semi-routine issues of limited complexity in support of sales execution. The main objectives for this role are achieving bookings and revenue goals. A tailored enablement path will be provided for the successful candidate. The successful candidate will be classified as a remote associate and will be expected to travel to meet with customers frequently. **What you will do:** + Grow your territory and diversify your business + Accurately and consistently provide bookings and revenue forecasts for your territory + Manage bookings and revenue goals across all practices; meet margin and use targets + Collaborate with teams to design and implement complex, effective and high-impact solutions for Red Hat's customers + Value sell solutions focused on delivering customer value + Ensure successful delivery of programs + Grow territory revenue base on a quarterly basis + Manage escalations without supervision + Negotiating Red Hat master services agreements and statements of work (SoWs) with customers and the Red Hat Legal team **What you will bring:** + Experience with internal or external sales + Knowledge of technical or business consulting practices + Experience in project delivery + Solid people management skills + Experience adhering to agile methodologies within project teams + Knowledge of application development and cloud solutions creation and delivery + Experience and ability to speak at public conferences and meetups + Ability to architect complex solutions using multiple products and technologies to deliver requested business value The salary range for this position is $116,170.00 - $179,980.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications. **Pay Transparency** Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. **About Red Hat** Red Hat (************************ is the world's leading provider of enterprise open source (******************************************** software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. **Benefits** ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! **Note:** These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. **Inclusion at Red Hat** Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. **Equal Opportunity Policy (EEO)** Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. **Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.** **Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** **application-assistance@redhat.com** **.** **General inquiries, such as those regarding the status of a job application, will not receive a reply.**

Job Description This role is 2 days onsite and 3 days remote. It can also be FULL TIME or PART TIME. We are seeking a dynamic and experienced Commercial Insurance CSR. The successful candidate will be responsible for supporting the commercial insurance account manager team on a 16M book. Responsibilities: Support the Commercial Lines Account Management team across a variety of job functions. Assist in supporting agents with certificates of insurance, running simple quotes, process policy endorsements, and take care of customer service and miscellaneous billing questions. Help with other administrative tasks accurately and efficiently Qualifications & Experience: Current property and casualty license 2+ Years of experience preferred in commercial underwriting or related role Background as an account manager who wants to take a step back; or similar CSR / assistant account manager with some knowledge of commercial insurance products and coverages Excellent communication and interpersonal skills, with the ability to build rapport and trust with colleagues Detail-oriented with strong analytical and problem-solving abilities Organizational skills with the ability to prioritize tasks effectively

SA Technologies Inc. (****************** is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise. All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job : Customer Service representative Location : Mays Landing, NJ Employment Type : Contract 3 to 6 months Rate : DOE Job Description We have a need for a Customer Care Billing Analyst for our direct client in Mays Landing, NJ for a 3 month contract. The ideal candidate will be responsible for talking with and/or communicating with customers and the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues. The position requires strong customer service skills, adherence to company policies and attention to detail. The following skills are required: • Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters • Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues • Ability to communicate well, both verbally and in writing • Must be able to communicate with executives and government affairs representatives to convey the status of customer issues • Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements • Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable • Must be self motivated and have excellent time management skills in order to complete high volume of customer issues. Additional Information Rohan Tupperwar | Talent Delivery Specialist | SA Technologies Inc. p: ************ | Rohan.tupperwar at satincorp.com : ***************** a: 5201 Great America Pkwy, Suite #355, Santa Clara, CA 95054 Connect with us socially to stay updated on latest IT jobs, hiring trends, in-demand technologies and more!

Our growing company is in need of an Account Representative to help grow sales in our Mount Laurel, New Jersey market. The Account Representative sells company products and services via telephone, internet, e-mail and fax. Works in conjunction with Field Sales Representatives, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard and exceeding all customer requirements. Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization! Our Account Representatives Team: * Sells products and services offered by TTI. This includes, but is not limited to, product lines, AIM programs, quality, and value-added services. The sale is attained by building relationships and tailoring the sales approach to meet and inquire on the customers' needs. This is measured through monthly sales reporting, quality objectives and regular management reviews. * Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and email. The Account Reps success is measured by booking the business at the highest gross profit margin. * Processes the customer's order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result in a loss of parts and lead time with factories. This is measured by your customers on-time delivery and RMA rate. * Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths. * Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level. This is measured by how many lines are shipped per sales person and determined how many lines were on time and crossed checked for errors. * Increases customer account base by compiling list of prospective customer leads from various sources and makes cold calls. Number of new customers should grow based on this activity. * Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on account territory. * Participates and attends sales calls with Field Sales Representatives to develop sales relationship and trust with the customer and TTI. Increased sales are the result of good relationship sales. * If performing duties as a designated quality representative, processes and resolves discrepant issues identified within the job function in an expeditious manner by researching the issue, determining appropriate resolution and by providing disposition for nonconforming product to the appropriate parties. * Performs other related duties as assigned. Education and Experience Requirements: * High school diploma or GED required. * Bachelor's degree with one to three years of sales experience; or an equivalent combination of education, sales, and/or customer support experience that provides the required knowledge, skills and abilities. What we look for: * Exhibits exceptional knowledge of company products and services. * Demonstrates persuasiveness, tenacity and strong selling skills. * Possesses excellent verbal and written communication skills, including excellent presentation skills. * Exhibits strong analytical, problem solving and negotiation skills. * Must be organized and able to prioritize and manage multiple tasks. * Ability to calculate discounts, commissions, proportions and percentages. * Ability to write reports and correspondence proficiently and professionally. * Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations. * Able to work with minimum supervision and make responsible decisions. * Possesses working knowledge of company policies, procedures and computer systems. * Ability to type 40 words per minute. * Knowledge of Microsoft Office applications (Excel and Word) at a basic level required. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Total compensation for this position is a combination of base plus commission. Base pay is $55,000 to $65,000. Total compensation targeted for this role is $85,000 to $110,000. The actual compensation offered to candidate may vary from posted hiring range based on geographic location, work experience, education, and/or skill level. The pay ratio between base pay and incentive target will be finalized at offer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. TTI also offers a comprehensive benefits package including two CDHP plans and a PPO plan for medical/pharmacy , dental, vision, life, disability coverages, and paid parental leave. HSA and FSA offerings are available depending on type of medical plan selected. Also, TTI offers a Safe Harbor 401(k) Plan with matching contribution and a wide variety of other benefits including tuition reimbursement plan, vacation, fixed and floating holidays , PTO or sick time, bereavement, jury duty, and an employee assistance plan. A more detailed description of our benefit offerings can be found at: Benefits & Culture | TTI, Inc. What we offer our team members: * A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts * Educational Assistance (Tuition Reimbursement) * Ongoing training throughout your employment with opportunities to participate in professional and personal development programs * A strong focus on giving back to our communities through philanthropic opportunities Want to learn more? Visit us at Working at TTI, Inc. Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense. Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered. We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program. #LI-AS1

Job Purpose The Patient Account Representative is responsible for collections, account follow up, billing allowance posting for the accounts assigned to them. Duties and Responsibilities Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites Review and updates all patient and financial information accurately as given Verify that information is accurate as to individual or insurance company responsible for payment of bill Monitor all billings for accuracy, updating any that contain known errors Monitor Medicaid/healthy options coupons to assure services are billed within expected timeframes Bill all hospital services to primary insurer or patient correctly and within expected timeframe Follow up with insurance companies on all assigned accounts within expected timeframe Explain hospital regulations with regard to methods for payment of accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts Identify and report underpayments and denial trends Analyze, identify and resolve issues causing payer payment delays; Initiate appeals when necessary Manipulate excel spreadsheets and communicate results Meet and maintain daily productivity and quality standards established in departmental policies Act professionally, cooperatively and courteously with patients, insurance payors, co-workers, management and clients Perform special projects and other duties as needed by the management team Maintain confidentiality at all times Other duties as assigned Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Understand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications High School Diploma or equivalent required Medical Billing and Coding certification preferred, but not required Experience in Hospital/Facility billing required 2-3 years' experience in insurance collections, including submitting and following up on claims Basic knowledge of healthcare claims processing including: ICD-9/10, CPT and HCPC codes, as well as UB-04 Ability to use various workflow system and client host system such as STAR, SMS, EAGLE and EPIC, as well as other tools available to them to collect payments and resolve accounts Working knowledge of the insurance follow-up process with understanding of the fundamental concepts in healthcare reimbursement methodologies Understanding of government, Medicare and Medicaid claims Proficiency with Microsoft Office Suite including Excel and Word Ability to work well individually and in a team environment Strong organizational, communication and written skills Basic math and typing skills Strong interpersonal skills, ability to communicate well at all levels of the organization Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses High level of integrity and dependability with a strong sense of urgency and results oriented Excellent written and verbal communication skills required Gracious and welcoming personality for customer service interaction Working Conditions Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment: The noise level in the work environment is usually minimal. Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.