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Become A Cast Member

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Working As A Cast Member

  • Performing for or Working Directly with the Public
  • Getting Information
  • Training and Teaching Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • Repetitive

  • $17,056

    Average Salary

Example Of What A Cast Member does

  • Clean box office and concession stand.
  • Cultivated language and communication skills through contact with people from around the world.
  • Gained experience working with high volumes of customers and with large crowds.
  • Learned the best guest service skills Volunteer
  • Assisted guests through cast-guest interaction.
  • Provided comprehensive services to patrons, including all aspects of food preparation.
  • Maintain guest relations in a professional and courteous manner.
  • Created numerous magical moments for princesses and pirates.
  • Interact with park guests in a positive manner.
  • Offered suggestions to improve efficiency concerning queue lines which was implemented.
  • Awarded Team Spirit pin and Guest Courtesy pin.
  • March 2003 - April 2004 Retail/Stores Disneyland was a great first job for me.
  • Participated as a Custodial Cast Member at Disney's Animal Kingdom Theme Park.
  • Maintain show quality of retail locations through stocking and inventory of merchandise.
  • Recommended merchandise based on Guest needs and store sales goals.
  • Conducted identification checks to ensure legal entry and transactions and assisted with crowd control.
  • Handle cash, greet guests, maintain sales floor clean, process shipment, stock.
  • Provided foods and beverages for guests.
  • Cash register Coordinate birthday parties Guest interaction Prepare and handle food
  • Managed single-employee locations, maintaining responsibility for cash, stock and guest safety within a designated area.

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How To Become A Cast Member

Most food and beverage service jobs are entry-level jobs and do not require a high school diploma. The majority of workers receive short-term on-the-job training.

Most states require workers, such as nonrestaurant servers, who serve alcoholic beverages to be 18 years of age or older.

Education

There are no formal education requirements for becoming a food and beverage serving worker.

Training

Most workers learn their skills through short-term on-the-job training, usually lasting several weeks. Training includes basic customer service, kitchen safety, safe food-handling procedures, and good sanitation habits.

Some employers, particularly those in fast-food restaurants, teach new workers with the use of self-study programs, online programs, audiovisual presentations, or instructional booklets that explain food preparation and service procedures. However, most food and beverage serving and related workers learn their skills by watching and working with more experienced workers.

Some full-service restaurants provide new dining room employees with classroom training sessions that alternate with periods of on-the-job work experience. The training communicates the operating philosophy of the restaurant, helps new employees establish a personal rapport with other staff, teaches employees formal serving techniques, and instills a desire in the staff to work as a team.

Some nonrestaurant servers and bartender helpers who work in establishments where alcohol is served may need training on state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate such training, which typically lasts a few hours and can be taken online or in-house.

Advancement

Advancement opportunities are limited to those who remain on the job for a long time. However, some dining room and cafeteria attendants and bartender helpers may advance to waiter, waitress, or bartender positions as they learn the basics of serving food or preparing drinks.

Important Qualities

Communication skills. Food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request.

Customer-service skills. Food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry. As a result, workers should be courteous and be able to attend to customers’ requests.

Physical stamina. Food and beverage serving and related workers spend most of their worktime standing, carrying heavy trays, cleaning work areas, and attending to customers’ needs.

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Cast Member jobs

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Top Skills for A Cast Member

CustomerServiceSkillsMagicalMomentsGuestSafetyGuestServiceSkillsMerchandiseEfficiencyMagicKingdomCourtesyBeveragePOSGuestSatisfactionEpcotBirthdayPartiesResortsCommunicationSkillsSalesFloorGuestInteractionSalesGoalsCrowdControlConcessionStand

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Top Cast Member Skills

  1. Customer Service Skills
  2. Magical Moments
  3. Guest Safety
You can check out examples of real life uses of top skills on resumes here:
  • Developed customer service skills by learning Disney standards and company procedures.
  • Created numerous magical moments for princesses and pirates.
  • Operated attractions and ensured guest safety.
  • Perform Guest service skills in high volume area.
  • Described product to customers and accurately explained details and care of merchandise.

Top Cast Member Employers

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Cast Member Videos

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